Terrace/patio

Reviews of Hotel Coloma Galapagos

3 out of 5
Hotel Coloma Galapagos
Baltra 5-21 y 18 de Febrero, Barrio Alborada, Puerto Ayora, Galapagos

Reviews

9.4

Exceptional

Rating 10 - Excellent. 111 out of 159 reviews" "
Rating 8 - Good. 39 out of 159 reviews" "
Rating 6 - Okay. 5 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 1 out of 159 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nikolay

.
Stayed 2 nights in Mar 2024
Response from Ximena on 13 Apr 2024
Thank you for your rating. It was a pleasure serving you.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Compared to other similar proved places we stayed this was unique and comfortable. Breakfast was delightful!
Response from GERMANIA on 18 Feb 2024
THANKS A LOT, IT IS A PLEASURE TO SERVE YOU

10/10 Excellent

Aurelio I

Liked: Cleanliness, staff & service, property conditions & facilities
i like breakfast
Stayed 4 nights in Jul 2023
Response from Betzy on 22 Jul 2023
Dear guestThank you very much for his excellent comment, we are glad to know that you enjoyed your stay with us.

6/10 Okay

Jason

Travelled with partner
We wouldn’t stay here again. A few reasons why… first they advertise for serval things that they do not provide like laundry service and bike rental (it’s even written on the wall that they have these services). Additionally, this is advertised as a hotel on Expedia but it’s actually a hostel (the logo on the pillows says “hostal”). Our “King” bed was two twins pushed together. The shower was awful, you either had boiling hot water or ice cold water coming from the shower. Lastly, my wife and I saw two roaches during our stay. One was on the first floor and a couple of days later one in our room! The two good things about this place is the location and the breakfast that they provide.
Stayed 7 nights in Jul 2023
Response from Betzy on 15 Jul 2023
Dear guestWe are very sorry for the inconveniences that you stress to us, since every day we make an effort and receive good recommendations for our cleanliness and services, the management of the shower is only to adapt them to the desired temperature, another point that we want to comment on is that we are in a quite season humid for which it is inevitable that the insects come out even though we have the appropriate cleaning measures, we greatly appreciate your point of view and advice so that we can put them into practice and improve our Hotel much more.

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with everything you need. Drinks were honour system , so great. Helped with tours, taxis and restaurant recommendations.
Stayed 2 nights in Jun 2023
Response from Ximena on 16 Jun 2023
Thank you very much for your comments, it is nice to know that we were to your liking. Thank you for choosing us. Hug.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. It’s also about 15 to 20 minutes walk to the port.
Stayed 1 night in May 2023
Response from Betzy on 5 Jun 2023
Dear MishelleIt is a pleasure to read your valuable rating, it is very gratifying for us to have contributed to making your stay on the Island unforgettable, we hope you recommend us and may visit us again in the future.GreetingsBetzy

10/10 Excellent

Julie

Stayed 2 nights in Mar 2023
Response from Betzy on 24 Apr 2023
Estimada JulieMuchas gracias por su excelente calificación, estamos muy agradecidos por su visita.

10/10 Excellent

Gay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with a fantastic staff.
Our stay was very good. Room was clean and breakfast was delicious. Staff was friendly and helpful. WiFi was not very good but it really isn’t good unless you are at an expensive restaurant. Water was available to fill our bottles which is a plus since you can’t drink the water. Also there is a bar with decent prices for beer.
Stayed 5 nights in Mar 2023
Response from Betzy on 3 Apr 2023
Dear guestThank you very much for your excellent comment, it is a great pleasure for those of us who make up Hotel Colma to make our guests' stay pleasant and enjoy every detail that the Galapagos Islands offer us, we hope to have your visit again in the future!!

10/10 Excellent

yaron

Stayed 1 night in Mar 2023
Response from Betzy on 22 Mar 2023
Gracias por su puntuación. Fue un placer atenderlo.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a home away from home ! The staff were so welcoming, friendly and helpful. The rooms were clean, comfortable and the quietest we had in all of galapagos, despite being in a prime location. All the amenities were fantastic, including the breakfast, the pool and the beverages available on site at any time. Overall, cannot recommend this place enough!!
Response from Betzy on 8 Mar 2023
Dear BrandomIt has been very gratifying to read his excellent comment, we thank him very much and we are happy to have contributed to making his stay unforgettable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Betzy on 10 Feb 2023
Muchs gracias por su excelente calificación.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is so friendly and helpful, it made our visit to Galapagos fantastic. Betzy at reception and Alexandria providing breakfast are true professionals. Bill from USA
Response from Betzy on 5 Feb 2023
Dear WilliamIt is a great pleasure for the staff of the Hotel Coloma to have received your visit, they are super friendly and we hope to have them here again in the future.

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the port, restarants and pharmacies. Staff is very friendly. Good breakfast. Hot water for bathing was not consistent at all so it is mostly cold water.
Stayed 3 nights in Nov 2022
Response from Tatiana on 29 Nov 2022
Greetings, thank you very much for your comment. We are working to solve the problem we have with water.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in santa cruz
Great location for everything, lots in walking distance. Hotel is nice and quirky, in a good way. The staff are anazing and very helpful and friendly. Erika arranged some tours for us that were very good.
Stayed 5 nights in Mar 2022
Response from Ericka on 25 Mar 2022
Dear Stephen, It was a pleasure having you here! Thank you very much for your comment, your contribution is very important for us. The doors of our hotel will always be open for you, for a new adventure here in Galapagos We hope to see you soon. Best regards, Hotel Coloma

8/10 Good

Evelyn

Stayed 1 night in Feb 2022
Response from Ximena on 12 Feb 2023
Gracias por su vidita

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean, good location, friendly stuff, make you feel more like family than a tourist
Stayed 4 nights in Nov 2021
Response from Ximena on 2 Dec 2021
thanks for your comments. They are very important to us. Thank you for choosing us and trusting us. We remember you fondly. It will always be your home Ximena

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Assistance by the owner was exceptional
Stayed 1 night in Aug 2021
Response from Ximena on 16 Aug 2021
Thank you for your rating, it is nice to know that you liked us. Strong hug from a distance. This will always be your home Ximena

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2021
Response from Ximena y Alexandra on 13 Jun 2021
Estimado senor Ryan. Gracias por habernos preferido por segunda ocasión. Regrese siempre, que esta es vuestra casa. Fuerte abrazo a la distancia

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and centrally located. The owner was very helpful and friendly. We definitely enjoyed our stay here!
Stayed 2 nights in May 2021
Response from Ximena on 12 Jun 2021
Thank you for giving us your opinion. Thank you for trusting us, and in these difficult times for tourism, thank you for helping us to reactivate. It was a pleasure to serve you.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay here again!
The breakfast was amazing and the lady who makes it (Alexandra?) is so nice! Also, the owner was super helpful with some travel questions we had before we left on the trip to the Galapagos. The room was basic and clean and the courtyard had nice places to sit. Finally, the location was great and just a few minutes walk down to the central area on the water. We would absolutely stay there again!
Stayed 2 nights in Jun 2021
Response from Ximena on 12 Jun 2021
Thank you very much for your comments and the time dedicated to them. How good it is to know that we have a good staff and that as a team we provide the best for you to enjoy your stay. Thank you for choosing us. This will always be your home.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was slightly run down,but had a ton of character. Our room was on an alley which was noisy and had a neighbor dog (barking) The staff was excellent and the food very good.
Stayed 2 nights in Jun 2021
Response from Ximena on 6 Jun 2021
Thank you for your comments, they are very important to continue growing. We have taken measures regarding the neighbor's dog with the responsible entities to avoid the noise. It was a pleasure to serve you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are nice and helpful for everything.
Stayed 2 nights in May 2021
Response from Ximena on 21 May 2021
Thanks. It was a pleasure to serve you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean, safe and comfortable.. The owner is very kind, and she let me use her kitchen to cook the fish i got form the fish market. However, if you want to save some money, you may directly book the hotel from her by what'sup her. My friend paid 1/2 price of what i paid for brooking it directly from her.
Stayed 2 nights in Apr 2021
Response from Ximena on 14 Apr 2021
Gracias por sus comentarios, fue un placer atenderlos. Fuerte abrazo a la distancia. Esta siempre será vuestra casa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Owner is very friendly and helpful. Loved the unique layout. Highly recommend.
Stayed 3 nights in Feb 2021
Response from Ximena on 22 Feb 2021
Gracias por sus opiniones, son importantes para nosotros, especialmente en este tiempo tan difícil. Gracias por haber confiado en nosotros .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Place with Extremely Hospitable Host
Charming place with extremely hospitable and attentive host. Very helpful with travel accommodations. Delicious breakfast with great variety. Thoughtful amenities available. Host went as far as to store/watch our luggage when we passed through Santa Cruz on our last day (downtime before heading to the airport). Highly recommended!
Stayed 2 nights in Nov 2020
Response from Ximena on 6 Jan 2021
Dear, thank you for your opinions, they are important to us, especially in these difficult times that tourism is going through. Thank you for trusting us. It was a pleasure to serve you

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020
Response from Ximena on 20 Dec 2020
Gracias por su puntuación. Fue un placer atenderlos

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
The hotel was spotless in a great location. A great value! The staff was friendly and the breakfast was outstanding. Would definitely stay there again!
Stayed 3 nights in Oct 2020
Response from Xumena on 22 Oct 2020
Dear, in advance I appreciate the time taken to write your opinion. It was very pleasant to serve you, after this time of confinement due to the pandemic, you were the first to dare to visit us and we are eternally grateful. It is pleasant to know that despite everything, we can reactivate little by little to receive everyone with all the security measures, but with the same warmth as always. Thanks again.

10/10 Excellent

JuanandVal, Ashburn, VA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very unique and the owners have put a lot of care into making it feel special. Breakfast was served upstairs in an open-air dining room. It’s not a buffet, they will prepare eggs fresh for you with toast, coffee, and juice. No meat options. The staff was super friendly and accommodating. They even allowed us to store our luggage there for a few hours when we had a layover between ferries a couple days later. Genuine hospitality in a comfortable setting. I would definitely recommend this hotel to my friends and family.
Stayed 2 nights in Feb 2020
Response from Ximena on 4 Apr 2020
Thank you very much for your comment, your opinion is very important to us. I'm glad to hear that you liked our attention. It was a pleasure to serve you. Remember this will always be your home

8/10 Good

Khurram

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from staff coloma on 25 Jan 2020
thanks so much, for us is important your coment. see you later.

10/10 Excellent

PamD, Boston, MA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place! Love the design. Windows of some rooms are shaped like animals, shared kitchen/bar area, small indoor pool, hammocks to hang out and use wi-fi, cool restaurant area for the great free breakfast and the staff was very helpful and pleasant.
Stayed 5 nights in Jan 2020
Response from Hotel coloma on 15 Jan 2020
We are very grateful for your comment, do not imagine how important it is for us, we wish from the heart come back soon.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Galapagos Trip
The hotel is cute. Was located in a pretty central area in town, close to food/shops/downtown etc. Pool was small, but okay for kids. Breakfast was good. Service was wonderful-even had laundry service available for a small fee-we appreciated this! Beds could be more comfortable. Safe needs updated. Overall it was a great stay and we would stay again :)
Stayed 6 nights in Dec 2019
Response from Hotel Coloma on 14 Jan 2020
Thank you very much for your comment my dear, for us it is very important, for us it was a pleasure to serve you and we wish from the heart come back soon, this will always be your home. greetings from Coloma staff

10/10 Excellent

Trurina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel!
What a quirky hotel! The staff were attentive and the place very clean. Highly recommended!
Stayed 1 night in Jan 2020
Response from Hotel Coloma on 6 Jan 2020
Dear: Trurina Your comment is very important to us, Thank you very much, we wish from the heart to return soon to this hotel that will always be like your home. An immense hug from Coloma staff

6/10 Okay

Dee, St. Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as I expected. Beds were uncomfortable and the rooms sparse. I wouldn't have minded if this would have cost around $40 a night but at almost $90, I expected a lot more.
Stayed 2 nights in Nov 2019
Response from Hotel Coloma on 30 Dec 2019
Thank you for your comment, for us it is very important. Actually the Galapagos destination is quite expensive and we have a good infrastructure but it is a small hotel, where we have few rooms, but we are always willing to help you in everything, it would have been very important to inform us about the discomfort of the bed to see How could we have solved it. It was a pleasure to assist you, we hope to receive you on the next occasion, in order to provide you with a better service.

6/10 Okay

Dee, st pete

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds and pillows and shower not good. Staff lo very nice. Would have given this place a great review if the price was half of what I paid but it’s definitely not value for money.
Stayed 1 night in Dec 2019
Response from anonimo on 10 Dec 2019
estimated thank you for your comment, That helps us to continue improving to provide better service. We regret your discomfort

10/10 Excellent

DR. JOHN c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CASE DE MARITA CAN DEFINITELY BE CALLED YOUR HOME
Marita, the owner of Casa de Marita, was genuinely concerned about the welfare of her guests. She is so adorable and sweet. She made me and my daughter feel right at home. We had an issue with a local, and she went out of her way to help me solve the issue amicably and tenaciously. I highly, highly recommend this gorgeous hotel for a very memorable stay in Galapagos!!!!!!!!!!!!!!!!!
Stayed 1 night in Nov 2019
Response from C on 4 Dec 2019
THANKS FOR YOUR COMMENTS.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute place and the women at the front desk are so sweet and genuinely want you to have a great time. Breakfast is two courses and really good. The only thing is the WiFi is slow...but that’s the whole island ..and hopefully you are not on your phone anyway :)
Stayed 3 nights in Nov 2019
Response from staff coloma on 1 Dec 2019
Thank you very much for your comment, it is very important for us. This will always be your home. Cheers staff Coloma♥

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good local friendly hotel
Good local hotel with great staff would recommend without doubt
Stayed 6 nights in Oct 2019
Response from Thank you very much for your comment, for us it is on 25 Oct 2019
Thank you very much for your comment, for us it is very important.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Room was spacious and comfortable
Stayed 2 nights in Oct 2019
Response from Thank you very much for your comment. We are happy on 23 Oct 2019
Thank you very much for your comment. We are happy to assist you. Hotel Coloma Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Coloma on 29 Sept 2019
Dear guest thank you so much for your score Coloma Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Very nice place in a great location and great staff. Shower a bit dodgy
Stayed 5 nights in Sep 2019
Response from Coloma on 19 Sept 2019
Dear David thank you so much for your feedback, we are working with the showers, sorry about it. Coloma Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All employees are excellent Room is cleaned. Location is good.
Stayed 4 nights in Aug 2019
Response from Coloma Hotel on 1 Sept 2019
Dear guest, thank you so much for your kind feedback, Coloma Staff always gonna be glad to help you. Coloma Staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Gina is the best property manager and delivers the best customer service! Great location, great property with distinct character. Highly recommend it!
Stayed 6 nights in Aug 2019
Response from Coloma Hotel on 21 Aug 2019
Dear guest Thank you so much for your kind recommendation. Staff always be glad to serve you :)

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay in Santa Cruz Galapagos
Affordable Hotel near everything you will need. That is tourist spots within walking distance, local eating spots (los kioskos), seaport, bus route, main thoroughfare. Very well run by a good team. Attentive and accomodating to customer needs.
Stayed 4 nights in Aug 2019
Response from Coloma Staff on 13 Aug 2019
Dear, we welcome your comments, they are enriching for our team. We hope your stay was one of the best and complemented your experience on the islands. Coloma Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I decided to stay at this property as it had excellent reviews, and I can totally see why. An excellent choice. Great location, really friendly and helpful staff and an excellent (and different) breakfast every morning. I’d highly recommend.
Stayed 7 nights in Jul 2019
Response from Hotel Coloma on 5 Aug 2019
Dear guest thank you so much for your feedback, we appreciatte it. Always welcoming Coloma Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming stay in Puerto Ayora
This is a charming place to stay in Puerto Ayora! The staff is very accommodating and the decor is really fun! It’s not upscale but it’s clean and within walking distance of everything.
Stayed 1 night in Jul 2019
Response from Coloma Hotel on 24 Jul 2019
Dear guest Thank you so much for youer feedback, We really hope you has been enjoyed you stay with us. Coloma Staff

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A quirky place with lots of personality and an awesome staff. Breakfast was great and the ladies were great fun to work with.
Stayed 4 nights in Jul 2019
Response from Coloma Hotel on 24 Jul 2019
Dear guest Thank you so much for your feedback, Coloma Staff always be glad to serve you.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay- no complaints. Lovely staff
Lovely hotel- very cute in and out, not far from the port/main streets. Staff was friendly and helpful
Stayed 2 nights in Jul 2019
Response from Coloma Staff :) on 9 Jul 2019
Esteemed for us it was an extreme pleasure to stay, thank you for recognizing the work that the staff does hard, we hope that Hotel Coloma has exceeded your expectations of accommodation within the Enchanted Islands. Hoping to see you soon, best wishes Coloma Staff :)

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Hotel Coloma on 6 Jul 2019
Thank you very much for your comments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent amenities for the price. Would recommend this hotel
Stayed 1 night in May 2019
Response from Hotel Coloma on 28 May 2019
Dear Guest, thank you so much, we always be trying to improving the services.

8/10 Good

Muthu Kalyani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, Clean and Comfort.
Great location, good breakfast, Friendly and helpful Host Gina. Place ambience was pretty depicting the island's animals. It was clean, comfortable.
Stayed 3 nights in May 2019
Response from Hotel Coloma on 25 May 2019
Dear Muthu thank you so mcuh for tell everybody the experience of Coloma Hotel Staff is always glad to help you.