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Hotel Palace Puebla

3.0 star property
Colonial hotel with free valet parking and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Palace Puebla

Hallway
Standard Room, 2 Double Beds
Interior entrance
Restaurant
Front of property
Just steps from Puebla Cathedral, Hotel Palace Puebla offers an artistic atmosphere with an on-site art gallery, shopping, and a welcoming bar. Free WiFi keeps guests connected, while the concierge team crafts meaningful daily itineraries.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Parking included
  • Housekeeping

Room options

Check availability for these dates

Tonight
Oct 2 - Oct 3
Check availability for tonight Oct 2 - Oct 3
Tomorrow
Oct 3 - Oct 4
Check availability for tomorrow Oct 3 - Oct 4
Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Flat-screen TV
Fan
Hairdryer
Private bathroom
Satellite channels
Laptop workspace
Desk
Mobile key entry
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Flat-screen TV
Fan
Hairdryer
Private bathroom
Satellite channels
Laptop workspace
Desk
Mobile key entry
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Located in Puebla, Hotel Palace Puebla is in the city centre. Zócalo de Puebla and Fort Loreto are notable landmarks and Africam Safari is a popular local attraction. Looking to enjoy an event or a match while in town? See what's going on at Cuauhtemoc Stadium.
Visit our Puebla travel guideOpens in a new window
Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 8 min walk - 0.8 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Antigua Taquería La Oriental - ‬1 min walk
  • ‪La Porfiriana - ‬2 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪El Globo - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on-site, a shopping centre on-site and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking and valet parking
  • Breakfast (surcharge), luggage storage and concierge services
  • Smoke-free property, free newspapers and a 24-hour front desk
Room features
All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities such as free WiFi.
More amenities include:
  • Bathrooms with hairdryers
  • 32-inch flat-screen TVs with satellite channels
  • Fans, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Front entrance ramp
  • Handrails in stairways (66 centimetre high)
  • Lever door handles
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palace Puebla?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Checkout is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 3 mi (5 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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Hotel Palace Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 174 out of 433 reviews
Rating 8 - Good. 149 out of 433 reviews
Rating 6 - Okay. 64 out of 433 reviews
Rating 4 - Poor. 21 out of 433 reviews
Rating 2 - Terrible. 25 out of 433 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo Amín

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien...muy limpio...muy amables....restaurant al 100%
Stayed 4 nights in Jun 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar limpio, buena atención, seguridad pasa dejar el auto, queda muy cerca del centro
Stayed 3 nights in Jul 2025

10/10 Excellent

Ricardo

Liked: Staff & service, amenities, property conditions & facilities
amables, lugar seguro y limpio
Stayed 2 nights in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities, room comfort

¡Recomendable!

Es una muy buena opción de hospedaje, céntrico, higiénico y tranquilo.
Stayed 1 night in Apr 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025

8/10 Good

Omar

Liked: Staff & service, amenities
Buena relación calidad-precio en este hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, amenities, property conditions & facilities
Todo agradable
Stayed 2 nights in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 2 nights in Jun 2025

10/10 Excellent

AHUIZOLT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, ubicación en el centro histórico de Puebla!
Stayed 1 night in Apr 2025

6/10 Okay

matteo

La posizione
Stayed 1 night in Jun 2025

10/10 Excellent

AHUIZOLT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio del personal, ubicación en el centro histórico de Puebla
Stayed 3 nights in Mar 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación y profesionalismo de sus colaboradores
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrea del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel en una gran ubicación, muy cerca del zócalo, accesible a muchas tiendas y lugares para visitar, cuanta con los servicios necesarios para una buena estancia.
Stayed 1 night in Mar 2025

10/10 Excellent

Luis David

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó excelente atención e instalaciones
Stayed 1 night in Feb 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 1 night in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy tranquilo, el servicio y atención muy bien, un lugar muy bonito
Stayed 1 night in Jan 2025

6/10 Okay

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy cómodo y con buena ubicación, el personal muy amable, habitación limpia y cama cómoda
Stayed 1 night in Sep 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar que tiene este hotel es muy accesible, ya que se encuentra en el corazón de Puebla. Las personas que atienden son muy amables. El cuarto que nos asignaron , era muy comodo, tenía internet, agua caliente, secadora de cabello , conectores, una mesita para trabjar, suena sencillo, pero no todos los hoteles tienen estos elementos, espero volver para poder quedarme de nuevo ahí.
Stayed 1 night in Jun 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación. Hotel limpio y funcional.
Stayed 1 night in Jul 2024

10/10 Excellent

VERONICA ISAIAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación Muy tranquilo el ambiente
Stayed 1 night in Sep 2024

10/10 Excellent

Leticia Rojas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza,Buen servicio y cordialidad
Stayed 1 night in Dec 2024

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2024