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Hotel Casa de la Palma Travel

2.5 star property
Travelers discover the vibrant heart of Puebla from this centrally located hotel offering modern comforts including in-room WiFi and round-the-clock assistance

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Hotel Casa de la Palma Travel in Puebla's Historic Center offers in-room WiFi, practical amenities, a charming terrace, and a business center. Multilingual staff assist with luggage storage. Visitors praise the excellent location.

Reviews

5.6 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

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About the area

Located in Puebla Historic Center, a neighbourhood in Puebla, Hotel Casa de la Palma Travel is near a metro station. Great Pyramid of Cholula and Ovando Bridge are local landmarks, and some of the area's attractions include Africam Safari and National Museum of Mexican Railroads. Museo del Ferrocarril and Michin Puebla Aquarium are also worth visiting. Spend some time exploring the area's activities, including game viewing. Visit our Puebla travel guide
Map
3 Oriente 213 Col. Centro Historico, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla
    Zócalo de Puebla
    1 min walk - 0.1 km
  • Puebla Cathedral
    Puebla Cathedral
    2 min walk - 0.2 km
  • Los Sapos Bazaar
    Los Sapos Bazaar
    3 min walk - 0.3 km
  • Santo Domingo Church
    Santo Domingo Church
    7 min walk - 0.6 km
  • Puebla Convention Center
    12 min walk - 1.0 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    10 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    43 min drive

Restaurants

  • The Italian Coffee Company
    3 min walk
  • Vittorio's
    3 min walk
  • Casa de Mis Amores
    1 min walk
  • Restaurante Hotel Colonial de Puebla
    1 min walk
  • Mi Viejo Pueblito
    3 min walk

About this property

Hotel Casa de la Palma Travel

  • Hotel near Zócalo de Puebla
  • Hotel Casa de la Palma Travel provides amenities, such as a terrace and a business centre. Stay connected with free in-room WiFi.
  • Other perks include:
    • English breakfast (surcharge), smoke-free property and a 24-hour front desk
    • Luggage storage, multilingual staff and 1 meeting room
  • Room features
  • All guestrooms are individually furnished, and boast comforts such as free WiFi and free bottled water.
  • Extra conveniences in all rooms include:
    • Down duvets and rollaway/extra beds (surcharge)
    • Bathrooms with rainfall showers and free toiletries
    • 42-inch flat-screen TVs with premium channels
    • Balconies and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily English breakfast available 8:00 AM to 10:30 AM for a fee: MXN 120 per person

Family friendly

  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 43 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1582
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Living room

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 300 per pet, per night

Welcoming dogs and cats only

2 total (up to 13 kg per pet)

Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for MXN 300.0 per day.

Cots (infant beds) are available for MXN 300.0 per day

Payment types

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 120 per person
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 500
  • Crib (infant bed) fee: MXN 300.0 per day
  • Rollaway bed fee: MXN 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property

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Reviews

Hotel Casa de la Palma Travel Reviews

5.6

7.4

Cleanliness

7.2

Location

6.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

Reviews

Verified

4/10 Poor

claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Mal

Parece cuarto de los Munsters, viejo y sucio, el personal amable pero no lo recomiendo
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort

Nice hotel historical decoure needs more aminites.

Very good, could have used drinking glass and a heater in case of cold spell.
Verified

6/10 Okay

Gisela

Liked: Staff & service

Hotel bueno, pero Expedia muestra fotos de otro.

Conforme con el hotel, pero no con Expedia: muestra fotos del hotel boutique y no del que vende. Cuidado, no confíen en Expedia!!!
Verified

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely a "Yes".

I loved this hotel! Great location, clean, and the staff was very nice. Negatives: Not enough light in the room and no elevator. On the other hand, the staff was always available to help with luggage and it's an old building that was renovated with modern bathrooms, etc. and so the positives outweigh the negatives easily. From this hotel, we were able to walk everywhere we wanted to go in Puebla.
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr schönes Hotel in der Altstadt

Auf unserer mexiko Rundreise haben wir für eine Nacht in puebla halt gemacht und in diesem wunderschönen Hotel übernachtet. Ganz hervorragend renovierte und liebevoll eingerichtete Zimmer in einem alten kolonialhaus. Sehr großes Zimmer mit Balkon in den Innenhof. Einziger Wermutstropfen: in der casa de la Palma Travel gibt es kein frühstück (nur in der deutlich teureren casa de la Palma direkt nebenan). Ist aber kein Problem, da am zentralen Platz, 2 min entfernt, einige Cafés vorhanden sind.
Verified

8/10 Good

SCardona

Liked: Cleanliness, staff & service, property conditions & facilities

Buen hotel

Es un buen hotel, solo que no tiene asesor, así que si eres una persona que no puede subir escaleras, es mejor buscar otra opción, ¿lo padre?, pues nos toco escuchar niños corriendo, y cosas extrañas, y pues resulto que no había niños hospedados en el hotel... si te gustan las aventuras, este esta padre.
Verified

2/10 Terrible

Blanca Orihuela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy obscuro y frio

Nada confortable, además de que la tarifa que pagamos está muy alta, en el hotel estaba una lona enorme en donde se ofrecía la noche a la mitad de precio que pagamos, Además no quisieron darnos factura dijeron que Ustedes nos la darían. El hotel no cuenta con ningún tipo de servicio para hacer confortable la estancia
Verified

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Hotel rustico agradable

Rustico interesante buena ubicación , la limpieza en camas me decepciono ya que al descansar vi insectos parecidos a una hormiga en las sábanas, y estas no muy limpias, algo desagradable a la hora del descanso, El encargado del turno nos cambió de habitación sin problema pero tenia regreso de olores del drenaje en el baño algo que corregi con dos toallas, el precio rebasa por mucho a lo que proporciona el hotel
Verified

4/10 Poor

Gabriel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
es una verguenza que cobren el doble por internet, y llegue uno a su hotel, y se encuentre frente a una manta colgada de 650 pesos por cama queen siza, como si fuera otel de paso...también el tema del estacionamiento es un muy serio problema... y a los empleados del hotel no les interesa ayudar ó apoyar al respecto.... hay una mafia manejando el estacionamiento de a lado y cuidador de los lugares de la calle....ñ
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

No respetan las reservaciones

Ni siquiera me respetaron la reservacion la empleada recepcionista se comunico solo para pedir el pago de la habitacion cuando yo elegi pago al llegar y como No le parecio me cancelo. No es un hotel fiable ni de confianza
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort