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Hotel Diana

3.5 star property
Guests indulge in soothing massages at the spa or sip drinks while admiring city views from the rooftop terrace, all with attentive service throughout their stay

Choose dates to view prices

Located near Puebla Cathedral, Hotel Diana welcomes travelers with thoughtful touches like a daily manager's reception. The property features laundry facilities, a relaxing spa, and a bar for evening refreshments. Multilingual staff ensures helpful service is always at hand.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
The current price is NZ$78
includes taxes & fees
23 June - 24 June

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite King

Master Suite King

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About the area

Located in Puebla, Hotel Diana is in the city centre. Museo del Ferrocarril and Fort Loreto are cultural highlights, and some of the area's notable landmarks include Palafoxiana Library and Zócalo de Puebla. Don't miss out on a visit to Africam Safari. Visit our Puebla travel guide
Map
Av 5 Pte #329, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla
    Zócalo de Puebla
    7 min walk - 0.6 km
  • Puebla Cathedral
    Puebla Cathedral
    7 min walk - 0.6 km
  • Palafoxiana Library
    Palafoxiana Library
    7 min walk - 0.6 km
  • Rosario Chapel
    Rosario Chapel
    8 min walk - 0.8 km
  • Puebla Convention Center
    17 min walk - 1.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    7 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    43 min drive

Restaurants

  • Profética - Casa de la Lectura
    3 min walk
  • Antojitos Tomy
    2 min walk
  • Fonda de Santa Clara
    4 min walk
  • Tacos Tony
    3 min walk
  • La Mestiza
    3 min walk

About this property

Hotel Diana

  • Hotel near Zócalo de Puebla
  • Located close to Palafoxiana Library and Puebla Cathedral, Hotel Diana provides a free daily manager's reception, a terrace and laundry facilities. Treat yourself to a hot stone massage at the on-site spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Free self-parking and valet parking
    • Massage treatment rooms, smoke-free property and a TV in reception
    • A banquet hall, a 24-hour front desk and luggage storage
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guest rooms at Hotel Diana feature perks, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding and down duvets
    • Bathrooms with free toiletries and hairdryers
    • 42-inch Smart TVs with Netflix, streaming services and cable channels
    • Heating, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Laundry fee: MXN 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Diana pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Diana?

As of 22 Jun 2026, prices found for a 1-night stay for 2 adults at Hotel Diana on 23 Jun 2026 start from NZ$78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Diana?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Hotel Diana?

Check-in start time: 3:00 PM; check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Diana?

Checkout is at noon.

Where is Hotel Diana located?

Located in Puebla Historic Center, this spa hotel is within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Puebla Convention Center are also within 1 mi (2 km). Puebla–Cholula Tourist Train Terminal is 21 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Diana Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 533 out of 818 reviews
Rating 8 - Good. 186 out of 818 reviews
Rating 6 - Okay. 47 out of 818 reviews
Rating 4 - Poor. 28 out of 818 reviews
Rating 2 - Terrible. 24 out of 818 reviews

Reviews

Verified

8/10 Good

Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close of the center, Good location
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities
Rooms were great, location very close to everything.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly and helpful staff, SUPER comfy beds.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Aldara

Liked: Cleanliness, amenities, property conditions & facilities
We loved the locations of this hotel! The room was nice, clean and big!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities
We enjoyed this hotel. It was close to Centro, great staff and a comfortable room. It was all we needed for our visit to Puebla!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very close to the downtown area
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy for walk around
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, the bed was comfy as well as the room was very clean. The rooftop bar was stunning. Fabulous views. Definitely staying here again next time we are in Puebla.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Christian de la

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Excellent location. Free parking
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joud

The staff was very helpful. The room was clean but
Stayed 1 night in Nov 2025
Verified

8/10 Good

ZORAIDA

Liked: Cleanliness, property conditions & facilities
Mr. Victor, staff member was absolutely helpful, polite and very helpful.
Stayed 1 night in Sep 2025
Verified

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nice, everyone nice, luxury style room. Great location. Only problem is that the water for tub is barely warm, so it’s impossible to take a bath, it’s very odd, by the time you fill the bathtub, it’s cold again, which was a let down because I waited all week for that bathtub moment, and they have a coffee maker in the room but provide no coffee for it which is confusing. Other than that, it was okay stay.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Staff was very helpful. Restaurant was also great, the room service was neat. There were some nights were it was kinda noisy, but overall the stay was pleasant. They might want to reconsider the amenities quality because the soap wasn't that good. However, its not a big deal. The hotel is great and location is a plus. I highly recommend it.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Amenities
3 rating for me means it was basically fine, but I would probably not choose this hotel again. The good: -Very clean - Bed was among the most comfortable I have experienced - Air conditioning worked very well - Quiet - Convenient location, two blocks to Zócalo The bad: - I got a message from the hotel saying my reservation would be canceled if I didn't arrive by 6 pm. This was a surprise. Forunately it was not a problem in my case. - My room had a window overlooking the atrium, it did not open. - The shower took several minutes to warm up and never got hot - The bathroom was so dark I could hardly see myself to shave. - Lamp did not work. - Outlets were in stupid places. None near the desk. Two located under night tables and I had to get on my hands and knees and use the light from my phone to find them. - No coffee or hot water in the room or hotel. Good cafes (Profética) a block or two away. Other - Staff were helpful but did not go beyond the basics. - Did not try the restaurant. There is a roof terrace which did not have any service but had nice views and you could bring your own drinks I guess. - The internet only works when your key is in the slot, so it restarts every time you enter and there is not service in other places. All kind of fine but nothing special with some little annoyances. The price I paid was ok for what I got.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Affordable and centrally located
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , nice location , comfortable bed and clean room
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Leticia Gutierrez

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Walkable neighborhood
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Aidee Teresita

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Btridgeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pillows would have been more comfortable and there is nowhere to sit your carry on luggage
Stayed 3 nights in May 2026
Verified

4/10 Poor

Omero

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every way.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Josefina Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
I really love the place thank you
Stayed 9 nights in Aug 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Raúl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 2 nights in Sep 2025