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"En arrivant système informatique désuet car ni la carte Visa ni la carte débit RBC n'était acceptée alors que nous les aivons utilisées partout depuis le début du voyage et pendant notre séjour au Arte Hôtel. Avons dû courir au ATM pour retirer du liquide. Avons été très mal reçues. Inacceptable. Ensuite le reste du personnel du soir a été très serviable. Hotel OK et bien situé."

"Bit of a stretch to describe the hotel as 5 star, nice facilities and excellent friendly staff. But the restaurants were very poor in my opinion. It seems to cater more to all inclusive customers, which we were not. We had breakfast each morning which was fine, but nothing special. However, we tried 2 other restaurants and the food was poor. For example in their al a carte restaurant I chose fish taco as a starter, which consisted of a frozen fish finger with coleslaw. Really not acceptable."

"Staff was amazing they are very kind"

"The "

"The room was spotless, the staff were fantastic, the food was amazing, the beach view was decent. The beach is a short walk from the main resort area, you have to walk out of the resort, cross a small road and enter the beach. The beach was rocky and not smooth. The bars were great, staff paid attention to details."

"Everything from check in staff and amenities especially Dimitri at breakfast , Maria Guest Relation who always come and check us if we are ok whenever she is around . Good restaurant around the area ."

"Only 3 of the a la carte restaurants open No a la carte option for breakfast or lunch (not as advertised) Only 1 bar open at night, the wine cellar and listening bar both closed Corporate booking on last evening meant the buffet was closed without any communication to guests, hotel offered a gala menu which was really poor (not sure why it was classed as a gala for guests!) No wine lists at any restaurant or bar No champagne available as it was last year No fresh pool towels all week App bookings did not work Tennis courts at Elissa not open despite booking coaching there, had to go to helea and play on a multisport area All feels like a sham, the marketing sells it as an Ikos equivalent but we experienced nothing like it, not sure how it can claim to be 5* "

"Enjoyed very much 4-days family vacation! Very friendly staff, heated pools, good food for all ages. "

"Breakfast was amazing, with allot of choices, live serene music, stunning views, room spotless, bed comfortable enough but on the softer side, have courtessy shuttle to take you around the property and into town, cmain pool was heated so very comfortable for May weather."