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Reviews of Novotel Porto Alegre Airport

4 out of 5
Novotel Porto Alegre Airport
Avenida Severo Dullius 2055, Sao Joao, Porto Alegre, RS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 581 out of 1006 reviews" "
Rating 8 - Good. 329 out of 1006 reviews" "
Rating 6 - Okay. 56 out of 1006 reviews" "
Rating 4 - Poor. 21 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bibiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutamente nada a reclamar sobre o Novotel do aeroporto de Porto Alegre. Sempre minha escolha quando preciso me hospedar na capital. Funcionários extremamente atenciosos e gentis, hotel limpo e moderno, e localização ótima. Recomendo muito.
Stayed 1 night in Feb 2024
Response from Novotel Porto Alegre Aeroporto on 20 Feb 2024
Prezada Bibiana,Ficamos felizes que tenha apreciado sua estada e esperamos vê-la novamente em breve.Vamos repassar seus comentários a toda nossa equipe, que trabalha incansavelmente pela sua satisfação. Com os melhores cumprimentos,

8/10 Good

Valdomiro Damiao

Stayed 1 night in Jan 2024
Response from Novotel Porto Alegre Aeroporto on 20 Feb 2024
Prezado Valdomiro, Ficamos felizes que tenha apreciado sua estada e esperamos vê-lo novamente em breve. Com os melhores cumprimentos,

10/10 Excellent

Christyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Novotel Porto Alegre Aeroporto on 10 Oct 2023
Prezado Christyn, Ficamos felizes que tenha apreciado sua estada e esperamos lhe ver novamente em breve. Com os melhores cumprimentos,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sauna did not stay hot and the spa tub was not warm… the only disappointments of our trip. Otherwise … wonderful!
Stayed 1 night in Sep 2023
Response from Novotel Porto Alegre Aeroporto on 3 Oct 2023
Dear,Thank you for reviewing our hotel and sharing your experience with us.We are sorry that we did not meet your expectations, so please accept our most sincere apologies. We will pass on your comments to our team who work tirelessly for your satisfaction.Best regards,

10/10 Excellent

Juan

Stayed 1 night in Aug 2023
Response from Novotel Porto Alegre Aeroporto on 29 Aug 2023
Prezado Juan, Ficamos felizes que tenha apreciado sua estada e esperamos vê-lo novamente em breve. Com os melhores cumprimentos,Julhiana RauppNovotel Porto Alegre Aeroporto

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here for travelling and will continue to do so.
Stayed 1 night in Jul 2023
Response from Team Novotel on 3 Aug 2023
Dear Fernando,We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,TeamNovotel Porto Alegre Aeroporto

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at Novotel whenever I'm flying from/to Porto Alegre and I'm never disappointed. The staff is really polite and helpful, the rooms are comfortable, the shower is very good. I also like their breakfast, but the hot foods are limited (and they serve wieners instead of sausage, a bit weird). But I love to stay there for a recharge before/after a long flight.
Stayed 1 night in Jul 2023
Response from Team Novotel on 25 Jul 2023
Dear,We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive a feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,TeamNovotel Porto Alegre Aeroporto

10/10 Excellent

Manuel Luis Massot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Novotel Porto Alegre Aeroporto on 25 Jul 2023
Prezado, Ficamos felizes que tenha apreciado sua estada e esperamos vê-lo novamente em breve. Com os melhores cumprimentos,EquipeNovotel Porto Alegre Aeroporto

10/10 Excellent

Arcelia

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and clean
Stayed 1 night in Jul 2023
Response from Team Novotel on 21 Jul 2023
Dear ,We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards.Team,Novotel Porto Alegre Aeroporto

6/10 Okay

Andre Luiz, Weston

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Had issues with the bathroom that I complained twice and weren't fixed.
Stayed 2 nights in Jul 2023
Response from Novotel Porto Alegre Aeroporto on 14 Jul 2023
Prezado, Agradecemos por avaliar nosso hotel e compartilhar sua experiência conosco.Lamentamos que não tenhamos atingido suas expectativas, por esse fato queira aceitar nossas mais sinceras desculpas. Iremos repassar suas observações para nossa equipe.Com os melhores cumprimentos, EquipeNovotel Porto Alegre Aeroporto

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a lot
Stayed 1 night in Jul 2023
Response from Novotel Porto Alegre Aeroporto on 13 Jul 2023
We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,TeamNovotel Porto Alegre Aeroporto

10/10 Excellent

ADALGISA

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Novotel Airport. Nearby there is a very good gastronomic Boulevard.
Stayed 4 nights in Jun 2023
Response from Novotel Porto Alegre Aeroporto on 27 Jun 2023
Prezada, Ficamos felizes que tenha apreciado sua estada e esperamos vê-la novamente em breve. Com os melhores cumprimentos.Equipe,Novotel Porto Alegre Aeroporto

10/10 Excellent

Roberta, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Super prático e rápido
Stayed 1 night in Jun 2023
Response from Novotel Porto Alegre Aeroporto on 27 Jun 2023
Prezada, Ficamos felizes que tenha apreciado sua estada e esperamos vê-la novamente em breve. Com os melhores cumprimentos.Equipe,Novotel Porto Alegre Aeroporto

10/10 Excellent

Regina

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Novotel Porto Alegre Aeroporto on 14 Jun 2023
Prezada, Ficamos felizes que tenha apreciado sua estada e esperamos vê-la novamente em breve. Com os melhores cumprimentos,EquipeNovotel Porto Alegre Aeroporto

10/10 Excellent

Ketlen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Novotel Porto Alegre Aeroporto on 2 Jun 2023
Prezada, Ficamos felizes que tenha apreciado sua estada e esperamos vê-la novamente em breve. Com os melhores cumprimentos.Equipe,Novotel Porto Alegre Aeroporto

10/10 Excellent

Jara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and confortable. Very convenient location for whom need to be near to the airport .
Stayed 1 night in Apr 2023
Response from Team Novotel on 24 Apr 2023
Dear Jara, We are glad you enjoyed your stay and hope to see you again soon. Best regards.Team,Novotel Porto Alegre Aeroporto

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service from staff
Stayed 1 night in Mar 2023
Response from Team Novotel on 8 Mar 2023
Dear ,We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards.Team,Novotel Porto Alegre Aeroporto

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very updated,, bed very comfortable
Stayed 1 night in Feb 2023
Response from Team Novotel on 8 Mar 2023
Dear, We are glad you enjoyed your stay and hope to see you again soon. Best regards.Team,Novotel Porto Alegre Aeroporto

10/10 Excellent

Guilherme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to Wellington, very effective, polite and helpful
Stayed 1 night in Dec 2022
Response from Filipe Moreira on 12 Dec 2022
Olá, Sr Guilherme. Espero que se encontre bem...Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, podemos garantir que daremos nosso melhor para que sua estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Vamos repassar seu elogio ao colega Wellington que ficará muito feliz com seu comentário.Atenciosamente,Filipe MoreiraChefe de Recepção

10/10 Excellent

Luis, Beaverton

Travelled with family
Liked: Staff & service, property conditions & facilities
Messy parking lot
Stayed 1 night in Dec 2022
Response from Filipe Moreira on 12 Dec 2022
Olá, Luis. Espero que se encontre bem...Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, podemos garantir que daremos nosso melhor para que sua estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel.Atenciosamente,Filipe MoreiraChefe de Recepção

6/10 Okay

Sonia, Morristown

Stayed 1 night in Nov 2022
Response from Novotel Porto Alegre Aeroporto on 8 Mar 2023
Prezada, Agradecemos por avaliar nosso hotel e compartilhar sua experiência conosco, esperamos lhe receber novamente em breve.Atenciosamente,EquipeNovotel Porto Alegre Aeroporto

8/10 Good

Andre

Liked: Staff & service, amenities, property conditions & facilities
Response from Novotel Porto Alegre Aeroporto on 8 Mar 2023
Prezado, Agradecemos por avaliar nosso hotel e compartilhar sua experiência conosco, esperamos lhe receber novamente em breve.Atenciosamente,EquipeNovotel Porto Alegre Aeroporto

8/10 Good

Colin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good food
Stayed 1 night in Nov 2022
Response from Filipe Moreira on 7 Nov 2022
Olá, Colin! Espero que se encontre bem...Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, podemos garantir que daremos nosso melhor para que sua estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel.Atenciosamente,Filipe MoreiraChefe de Recepção

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for airport stopovers
Stayed 1 night in Oct 2022
Response from Filipe Moreira on 27 Oct 2022
Ola, sr Colin. Espero que se encontre bem...Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, podemos garantir que daremos nosso melhor para que sua estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel.Atenciosamente,Filipe MoreiraChefe de Recepção

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Close to rhe airport
Stayed 2 nights in Oct 2022
Response from Filipe Moreira on 19 Oct 2022
Olá, Cesar. Espero que se encontre bem...Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, podemos garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel.Atenciosamente,Filipe MoreiraChefe de Recepção

10/10 Excellent

Rafaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 1 night in Sep 2022
Response from Filipe Moreira on 4 Oct 2022
Olá, Rafaela. Espero que se encontre bem...Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, podemos garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel.Atenciosamente,Filipe MoreiraSupervisor de Recepção

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again!
Stayed 1 night in Aug 2022

10/10 Excellent

RONALDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Ariel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Nice but dated.
Hotel is dated and poorly maintained. Service was very good.
Stayed 1 night in Mar 2022
Response from Rômulo Carlo / Reservas on 11 May 2022
Dear Ariel, Thank you for taking the time to share your feedback. While we can improve your experience with the best feedback, how can we learn and improve the quality of service. much to provide an exceptional experience for our guests, but it is evident that in this case we have not been successful. If you give us a chance to regain your trust, we can assure you that we will do our best to make your stay as good as the many guests who appreciate our hotel. Yours sincerely, Rômulo Carlo / Reservations

10/10 Excellent

Eliane Turnes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comida muito boa no gourmet bar
Stayed 1 night in Feb 2022
Response from Rômulo Carlo / Reservas on 28 Feb 2022
Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Rômulo Carlo / Reservas

8/10 Good

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Equipe Novotel on 28 Dec 2021
Bom Dia Muito obrigado por sua avaliação Ficamos gratos.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awfull check in and transfer
the transfer was awful. the airport is incredibly close to the airport but very difficult to reach on foot due to a big and busy avenue. the suttle service is less than 5 minutes away and the check in desk employees were very unfriendly when we asked them to collect a group of 4 people saying in the hotel. The answer was "no, you will have to wait for the next one". No taxi would ride us there becuase it was too close and not worth for them. Very unwilling check-in desk employees.
Stayed 1 night in Dec 2021
Response from Rômulo Carlo / Reservations on 1 Feb 2022
Dear guest, Thank you for taking the time to share your feedback. Although we wish your experience had been better, with feedback like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not been successful. If you give us the chance to regain your trust, we can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel. Regards, Rômulo Carlo / Reservations

10/10 Excellent

Jaqueline

Stayed 1 night in Nov 2021

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Equipe Novotel on 9 Nov 2021
Obrigada por sua avaliação

8/10 Good

Donna

Liked: Cleanliness, staff & service, room comfort
Great! They called us a ride to pick up for Brazilian restaurant near hotel to pick us us at hotel and returned us back
Stayed 1 night in Oct 2021
Response from Equipe Novotel on 24 Oct 2021
Good Morning Thank you for your review. We are happy.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and the room is clean and comfortable
Stayed 1 night in Jun 2021
Response from Equipe Novotel on 28 Jun 2021
Obrigada por sus avaliação Esperamos ve-la em breve novamente.

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Equipe Novotel on 3 Jun 2021
Olá Obrigada por sua avaliação.

10/10 Excellent

Carlos H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty good
This hotel is the perfect airport hotel.: close to POA, clean and nice staff!!!
Stayed 1 night in Dec 2020
Response from Equipe Novotel on 24 Dec 2020
Thank you very much. We are grateful. And we wait for you in other opportunities.

10/10 Excellent

Carlos H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!!!
This hotel is perfect for early fly from POA. Close to the airport, clean and quiet.
Stayed 1 night in Dec 2020
Response from Equipe Novotel on 24 Dec 2020
Thank you very much. We are grateful. And we wait for you in other opportunities.

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Equipe Novotel on 1 Dec 2020
Obrigada por sua avaliçao. Esperamos ve-lo em breve

8/10 Good

Kirk, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport. There is no transportation fee from the airport to the hotel. There is a charge of R$5 (US$1) from the hotel to the airport. It is walkable. Rooms are a nice size, well laid out.
Stayed 1 night in Sep 2020
Response from Equipe Novotel on 25 Sept 2020
Thank you for your evaluation

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Very convenient location, really enjoyed the restaurant.
Stayed 1 night in Mar 2020
Response from Equiep Novotel on 16 Mar 2020
Olá Obrigada por sua avaliação. Esperamos ve-lo em breve.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great and super friendly staff at the front desk. The hotel is clean, super close to the airport and offer a shuttle for a fair fee. The restaurant is open 24h with good food. It does has a bar that seems quite nice, gym and a warm pool. Would stay here again if ever come back to Porto Alegre.
Stayed 1 night in Jan 2020
Response from Novotel Aeroporto on 24 Jan 2020
thank you for your evaluation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Equipe Novotel on 6 Jan 2020
Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente,

8/10 Good

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Very convenient for a late arrival or early departure. Efficient shuttle bus. Good service reasonable restaurant. Quiet despite of airport location. Only criticism was that they could not get us a taxi so we had to go to the terminal by shuttle bus and catch a taxi there.
Stayed 1 night in Dec 2019
Response from Equipe Novotel on 4 Jan 2020
Bom dia Obrigado por sua avaliação.Pedimos desculpas pelo problema com o taxi,porem é um serviço terceirizado e como era feriado é um pouco mais dificil encontrar taxi nesses dias.

8/10 Good

CSO, Atlanta, GA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and features. Very convenient and clean at a few minutes from airport. Pool and gym are excellent.
Stayed 1 night in Aug 2019
Response from Equipe Novotel on 27 Aug 2019
We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Airport.

10/10 Excellent

Ignus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto Alegre Airport Novotel
Great hotel!
Stayed 1 night in Aug 2019
Response from Equipe Novotel on 20 Aug 2019
Obrigado por sua avaliação

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight hotel at POA
Good overnight hotel for flight. Can walk to airport during day. Would not at night
Stayed 1 night in Jul 2019
Response from Equipe Novotel on 20 Aug 2019
Obrigado por sua avaliaçao

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Equipe Novotel on 20 Aug 2019
Obrigado por sua avaliçao Equipe Novotel

10/10 Excellent

Quintus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for business trip!
Good location, friendly service, great breakfast!
Stayed 1 night in Jul 2019
Response from Equipe Novotel on 20 Aug 2019
Obrigado por sua avaliaçao