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Reviews of Manhattan Porto Alegre by Mercure

3.5 out of 5
Manhattan Porto Alegre by Mercure
Rua Miguel Tostes 30, Rio Branco, Porto Alegre, RS

Reviews

8.4

Very good

Rating 10 - Excellent. 231 out of 540 reviews" "
Rating 8 - Good. 214 out of 540 reviews" "
Rating 6 - Okay. 58 out of 540 reviews" "
Rating 4 - Poor. 27 out of 540 reviews" "
Rating 2 - Terrible. 10 out of 540 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rony, Aventura

Liked: Cleanliness, staff & service
Very good location pool is very nice and staff. The property itself needs to be renovated
Stayed 3 nights in Aug 2023

2/10 Terrible

ANDRE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Property in very poor conditions. Outdated, poor maintenance, missing toiletries and not clean (specially the kitchen drawers). And, on top of that, they allow homeless people to join for breakfast. Had to leave the hotel earlier. Glad that Expedia helped me get a refund of the remainder days.
Stayed 3 nights in Jul 2023
Response from Manhattan by Mercure team on 16 Jul 2023
Thank you for your feed back!Regards!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with great friendly staff. Swimming pool was nice and warm. Room looking a bit tired, but very comfortable.
Stayed 3 nights in Jun 2023
Response from Manhattan by Mercure on 30 Jun 2023
Thank you for your feed back!

10/10 Excellent

Paula, Menifee

Stayed 1 night in Jun 2023
Response from Equipe Manhattan by Mercure on 16 Jul 2023
Muito obrigado por sua avaliação! Atenciosamente,

2/10 Terrible

Rogeria

Liked: Cleanliness, property conditions & facilities
Response from Equipe Manhattan by Mercure on 1 Apr 2023
Muito obrigado pela avaliação sra. Rogeria!Atenciosamente, Equipe Manhattan by Mercure

2/10 Terrible

Mauricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet connection!!forks and knifes dirt!! Hot water it’s over after 5 minutes!!
Stayed 1 night in Jul 2022
Response from Equipe Manhattan by Mercure on 25 Nov 2022
Thanks a lot for the feedback. Thank you for taking the time to write to us following your stay at the Manhattan Porto Alegre By Mercure.

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, amenities
Excellent location close to an upscale shopping neighbourhood with several dining options nearby. All rooms are suites with a bedroom and a living-room / kitchenette including a microwave and a large refrigerator, giving you the option of cooking your own meals. The downside of this hotel is that it is in dire need of refurbishing: we had water leakages in the toilet connection to the wall, and on the sink faucets. The walls, floor and furniture show signs of wear and tear. Management is busy in a slow refurbishing project, renovating one room at a time, which accounts for some noise during the day if you happen to be staying close to that room. If you are lucky, you might get one of the renovated rooms. Mind you: we had one of those, but still had the plumbing issues described above. Service is irregular: some people were helpful, others rude. Apparently they've had little training. The WiFi signal is weak and inconsistent in most rooms (we heard other guests also complaining). Staff have no clue about how to handle it. Breakfast is varied but of poor quality: the fruit, cheese, cold cuts and baked products were all of worse quality compared to other hotels we stayed at in Brazil. The hotel restaurant is much better quality at lunchtime, when it becomes busy with clients working close by; they serve a good buffet including grilled meats and vegetables.
Stayed 6 nights in Dec 2021

8/10 Good

luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Stayed 3 nights in Dec 2021

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Location is very good. I recommend.
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overral cleaning bad, the apartment we stayed poor maintenance like beat up floors, loose toilet , peeling paint, dirty hallways, staff are super good and also good breakfast. Well located place close to everything.
Stayed 3 nights in Dec 2020

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Porto Alegre
Comfortable
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room service made a joke a litlle out of Focus lets say. Nothing for a bad qualification of the service in general.
Stayed 1 night in Feb 2020
Response from Laghetto Hotéis on 20 Feb 2020
Hello! Thank you for your evaluation and hosting with us! We sincerely apologize for the inconvenience caused by your stay. As for what happened, we have already passed on your report to management, in which you will take the appropriate measures so that situations like these do not occur again. We look forward to seeing you again! Hug,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business then early start to POA
Return trip to this hotel. Friendly staff, some spoke English very well. Nice sized pool & good restaurant. Nice, safe feeling area too.
Stayed 2 nights in Jan 2020
Response from Laghetto Hotéis on 22 Jan 2020
Hi David! Thanks for taking the time to rate us! We work with great care so that every moment is perfect! Enchanting our guests is our greatest wish! Until the next stay! Hug,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, the staff is so accommodating...I would definitely stay again.
Stayed 3 nights in Dec 2019
Response from Laghetto Hotéis on 26 Dec 2019
Hello! Thank you very much for your evaluation and for contributing to our evolution. We do everything with care so that you feel welcomed and have a unique experience at Laghetto Hotels. We look forward to another visit! Hug,

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Laghetto Hotéis on 12 Dec 2019
Olá! Muito obrigado por sua avaliação e por contribuir com nossa evolução. Fazemos tudo com muito carinho para que você sinta-se acolhida e tenha uma experiência única na Laghetto Hotéis. Aguardamos uma nova visita! Abraço,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk was awesome. Housekeeping... leave extra toilet paper will you!?! Also, one towel per adult is often not enough. Also you do need to leave new soap and shampoo everyday yes. Breakfast is military time, if you delay you don’t eat. :| Location is good and the front desk staff are absolutely amazing and very accommodating.
Stayed 5 nights in Sep 2019
Response from Laghetto Hotéis on 7 Oct 2019
Hello! Thank you for your evaluation, it is very important to us! It is always good to receive feedback as yours, this brings us closer to our customers, and thus we can offer increasingly personalized experiences. Every detail, every treat is thought to make your stay an unforgettable moment! It will be a pleasure to welcome you again! Hug,

8/10 Good

Emiliano, Buenos Aires

Travelled with family
Liked: Staff & service
I liked the indoor pool, but there was not pool towels enough. I liked the in-room kitchen but no coffee machine is provided.
Stayed 3 nights in Jun 2019
Response from Laghetto Hotéis on 24 Jun 2019
Hello Emiliano! Thank you for your rating and hosting! We apologize for not liking you at some points of your lodging with us. We have already passed on your report to the hotel manager, where he will take appropriate action with each sector so that situations like these do not happen again. We look forward to seeing you again to see the changes. Hug,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelllent and safe location! close to padre chagas
Stayed 2 nights in Jun 2019
Response from Laghetto Hoteís on 24 Jun 2019
Hello! Thank you very much for your evaluation and for contributing to our evolution. We make it easy for you to make your stay unforgettable, and have a unique experience at Laghetto Hotels. We are waiting for another visit. Hug,

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Laghetto Hotéis on 10 Jun 2019
Olá Mauro! Muito obrigado por sua avaliação e por contribuir com nossa evolução. Fazemos tudo com muito carinho para que você sinta-se acolhida e tenha uma experiência única na Laghetto Hotéis. Aguardamos uma nova visita. Abraço,

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, would come back.
Nice safe neighborhood with food options. Helpful and nice staff, great room with kitchen are and lounge. Breakfast could have had more vegan options, though this is more of a typical thing for this country, rather than hotel specific. I was here on business, and had a great stay. Would come back.
Stayed 6 nights in Jun 2019
Response from Laghetto Hotéis on 10 Jun 2019
Hello Lior! Thank you very much for your evaluation and for contributing to our evolution. We make it easy for you to make your stay unforgettable, and have a unique experience at Laghetto Hotels. We are waiting for another visit. Hug,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Laghetto Hotéis on 3 Jun 2019
Olá! Que bom que você teve uma experiência agradável em nosso hotel. Nossa principal meta é garantir a satisfação de nossos hóspedes, oferecendo momentos memoráveis. Ficamos contentes com seu relato! Esperamos hospedar você novamente! Abraço,

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
This is my third stay in this hotel and probably I will return there when staying in P.Alegre. I had a very good time and my only complaint is that took 10 days for fixing a problem with the electronic keycard that allow opening the door room. For those who don’t know: Laghetto Vertice has an excellent location, the breakfast is wonderful, it is very clean, the room is absolutely comfortable and the personnel is very attentive
Stayed 11 nights in May 2019
Response from Laghetto Hotéis on 24 May 2019
Hi, Renato! Thank you for staying with us and for letting us know your opinion, which is very important to us! We are pleased to know that our services have provided you with a quiet and pleasant lodging. We look forward to welcoming you soon! Hug,

8/10 Good

Antonio Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area and spaciousness room
Great services but I'd like to recommend more options to healthy breakfast.
Stayed 2 nights in May 2019
Response from Laghetto Hotéis on 13 May 2019
Hello Antonio! Thank you very much for your stay with us! We were very happy to know that your stay was great. Thanks also for the tip. We look forward to a future return from you at our hotel. Hug,

8/10 Good

Leny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Laghetto Hotéis on 13 Feb 2019
Olá Leny! Obrigada pelo seu relato! Ficamos contentes em lhe receber. Esperamos hospedar você em breve. Abraço

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neigborhood, close to restaurants. Air conditioner is too noisy on bedroom.
Stayed 4 nights in Dec 2018
Response from Laghetto Hotéis on 7 Jan 2019
Hello! Thank you for your rating! We were glad to see that you enjoyed our hotel and that you spent pleasant days with us. We look forward to welcoming you again! Hug,

8/10 Good

Alberto, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Laghetto Vertice Manhattan is located in a very clean and high-class area of Porto Alegre. There are many nice bars and restaurants nearby. I had a short stay there and enjoyed it pretty much. The "Deluxe-Room" had a nice living room with sofa, TV and kitchen and a separate suite with bedroom and bathroom. Facilities are definitely not new, but everything was clean and fully functional. Minor complaints about the shower, which had very low water pressure, and the pillows, which were not of the expected quality for such a hotel.
Stayed 2 nights in Oct 2018
Response from Laghetto Hotéis on 11 Oct 2018
Hello Alberto! Glad you had a nice experience at our hotel. Our main goal is to ensure the satisfaction of our guests by offering memorable moments. We are happy with your story! We hope to host you again! Hug,

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is a good hotel and well located.Our room was spacious,comfortable and clean with a balcony. Breakfast is good the only bad thing was the egg omelet it was cold. Staff is friendly. I’d definitely come back.
Stayed 1 night in Aug 2018
Response from Laghetto Hotéis on 17 Aug 2018
Hello Rodrigo! Thank you for your rating and for choosing our hotel as your lodging. We were glad to see you enjoyed our hotel. As for the omelet at breakfast, we apologize for the incident, we have already activated the A & B sector to get more attention. We look forward to welcoming you soon! Hug,

2/10 Terrible

Maria, Miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel smell bad, the room curtians were very dirty, overall it didn't look clean at all. I couldn't shower.
Stayed 4 nights in Jul 2018
Response from Laghetto Hotéis on 3 Aug 2018
Hello Maria! Thank you for your rating! We apologize for what has happened, we have already activated the housekeeper to take more care in cleaning the apartments. We look forward to welcoming you again to reflect on what happened. Hug,

8/10 Good

jose, costa rica

Liked: Cleanliness, staff & service, room comfort
restaurant was not working fully because of gas strikes and protests on the streets...only the room service menu was available
Stayed 1 night in May 2018
Response from Laghetto Hotéis on 19 Jul 2018
Hello Jose! Thank you for your rating! We apologize for any inconvenience caused to the gas. We look forward to welcoming you again! Hug.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Laghetto Hotéis on 12 Dec 2018
Olá Izabel! Agradecemos sua avaliação! Esperamos receber você novamente! Abraço.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Laghetto Hotéis on 11 Apr 2018
Olá Leon! Agradecemos seus comentários! Esperamos receber você novamente! Abraço

2/10 Terrible

SSof the world, Houston

Disliked: Cleanliness, property conditions & facilities
Fungus. And hairs in the bathroom
There where fungus and hairs in the bathroom, under the bed full of dirt, they do not clean the rooms nor they care. The response to the complaint was: on your checkout wright you comments, the hair still there when we left 4 days later. Stay away from this filthy place, Foreigners not welcome here.
Stayed 4 nights in Feb 2018
Response from Laghetto Hotéis on 12 Feb 2018
Hello Ssof! We sincerely apologize for the inconvenience of your stay with us. We have already run the management so that situations like this never happen again. Once again we apologize and we are taking the necessary steps. Hug

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loveily hotel in excellent location Staff could not have been more helpful !
Stayed 1 night in Dec 2017
Hello! Thank you for your rating! We were happy to see you enjoyed our location. Regarding the service received by our team, we apologize, it is not standard provided by the Laghetto network. We have already activated the sector supervisor so that situations like this never happen again. We look forward to welcoming you again! Hug,

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
I still have my money on the maid. I had a bunch of $$ and credit card sitting on the desk and left the room. Saw the maid and asked her to clean my room. When I came back, I went right to bed and to sleep. In the morning when I woke up and was packing noticed I do not have my CC and $$ and looked all over and remembered the last time I saw it was on the desk. Had no proof. So, keep your $$ to yourself just to be safe. or keep it in the safe.
Stayed 1 night in Sep 2017
Hello! Thanks for your feedback! We apologize for any inconvenience you may have experienced during your stay with us. Let's find out what happened and get in touch with Mr. Hug,

10/10 Excellent

M. Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel reasonable price good location
It was a nice friendly hotel with reasonable prices close to many restaurants. My favorite restaurant there was Bar do Gomes and make sure to ask for Jeronomo as your waiter.
Stayed 6 nights in Sep 2017
Hello Oliver! Glad you had a nice experience at our hotel. Our main goal is to ensure the satisfaction of our guests by offering memorable moments. We are happy with your story! We hope to host you again! Hug,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
people nice and willing to help on things
It is my second time here, before it was another chain Hotel, the chance is a little perceived on the quality of the Food at the Restaurant, not at the morning coffee, which is very good. People make you feel at home with their attention. Nice people, good experience. *this is based on BR common behavior. I would add to the option knowing the case they have a certain type of kitchenette, more inventory like pans to cook, and cookware to enable users to be able to take more advantage of this, for example buy food or reheat food bought at the Restaurant.
Response from LAGHETTO HOTÉIS on 13 Jun 2017
Hello! Glad you had a nice experience at our hotel. Our main goal is to ensure the satisfaction of our guests by offering memorable moments. We are happy with your report! We hope to host you again! Hug,

10/10 Excellent

Aline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ótimo
Ótimo hotel. Já voltamos e voltaremos mais vezes. Está um pouco mais velho do que antes e pode receber algumas renovações, mas segue sendo um ótimo hotel.
Stayed 8 nights in Jan 2024
Response from Equipe Manhattan by Mercure on 18 Mar 2024
Prezada(o) hóspede, Agradecemos sua avaliação.Esperamos revê-lo(a) em breve.At.te

8/10 Good

Celmo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Equipe Manhattan by Mercure on 18 Mar 2024
Prezada(o) hóspede, Agradecemos sua avaliação.Esperamos revê-lo(a) em breve.At.te

6/10 Okay

Rafael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Área da piscina necessita mais atenção com urgênci
Hotel muito bem localizado. Quarto confortável. Cama boa. Chuveiro idem. Café da manhã excelente. Única crítica que faço é a área da piscina. Ela necessita de maiores cuidados por parte da equipe de limpeza. Local estava sujo, e as bordas internas precisam ser limpas, porque com limo.
Stayed 1 night in Jan 2024
Response from Equipe Manhattan by Mercure on 18 Mar 2024
Prezada(o) hóspede,Lamentamos não ter superado suas expectativas.Nosso trabalho consiste em tornar a experiência da(o) hóspede sempre a mais agradável possível.Obrigada por nos avaliar.At.te

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Equipe Manhattan by Mercure on 18 Mar 2024
Prezada(o) hóspede, Obrigada por dedicar um tempo especial para nos avaliar.É muito importante conhecer a opinião de vocês.Esperamos sua visita em breve!At.te

8/10 Good

Karine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Recomendo
A localização, atendimento e tamanho dos quartos são os pontos positivos do hotel. A limpeza e organização deixam a desejar, recebemos o quarto sujo no checkin... O café da manhã é simples e o restaurante (terceirizado) custa a fazer a reposição no Buffet.
Stayed 3 nights in Jan 2024

8/10 Good

Lucia da Rosa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bem localizado com problemas fáceis de resolver
Chegamos domingo à noite. O hotel não tem quem ajude a descarregar a bagagem, não funciona o restaurante e não tem serviço de quarto. O sofá cama oferecido como opção para acomodar crianças é um horror de desconfortável. A piscina é um caldeirão em dia quente. Falta ventilação.
Stayed 2 nights in Jan 2024

6/10 Okay

Alexandre

Liked: Staff & service
Disliked: Property conditions & facilities
Deixa a desejar
Hotel já está desatualizado e com cheiro de cozinha na recepção. Apartamento com ó ar-condicionado com o ar saindo direto emmm cima da cama. Me hospedo neste hotel desde novo no início dos anos 2000 e digo que decaiu muito
Stayed 1 night in Jan 2024

8/10 Good

Henrique

Travelled with family
Liked: Cleanliness, staff & service, room comfort
OK
Custo beneficio excelente. Localização perfeita. Apenas o hotel está um pouco velho, quartos necessitariam uma reforma básica. Restante OK!!!
Stayed 1 night in Nov 2023

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities
Os funcionarios atenciosos e prestativos. Quanto a estrutura do hotel, a academia precisa ser melhorada em equipamentos e os quartos modernizados
Stayed 2 nights in Nov 2023

4/10 Poor

Tailise

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
A localização é excelente. Os quartos precisam urgentemente de reformas.
Stayed 1 night in Nov 2023

2/10 Terrible

Wesley Figueiredo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel antigo e sujo
O hotel é muito antigo. Isolamento acústico ruim. Ar condicionado barulhento. Café da manhã notei que o ambiente é sujo (garrafas de café sujas, recipientes dos alimentos deu pra notar que a um bom tempo não eram lavados. Outra coisa que me chamou a atenção foi o cheiro em direção a área do café da manhã, acredito que não haja exaustor por lá. Cheiro horrível.
Stayed 1 night in Nov 2023

6/10 Okay

Valéria

Liked: Cleanliness
Disliked: Property conditions & facilities
Revitalização
Usei acomodações e restaurante, as mesmas necessitam ser revitalizadas. O preço não está condizente com o estado geral do hotel.
Stayed 1 night in Nov 2023