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Reviews of DoubleTree by Hilton Hotel Portland

4 out of 5
DoubleTree by Hilton Hotel Portland
1000 NE Multnomah Street, Portland, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 514 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024

8/10 Good

Christie, Powell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff, nice rooms, quiet - dont really hear any hallway noise or anything while in your room or sleeping. Nice bar and restaurant in the lobby and coffee cart - would absolutely stay there again
Stayed 3 nights in May 2024
Response from JM on 24 May 2024
Hello Christie. Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another excellent experience.

10/10 Excellent

Henry

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from JM on 20 May 2024
Hello Henry. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 Good

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice if there was a mini fridge and a microwave in the room.
Stayed 2 nights in May 2024
Response from JM on 16 May 2024
Hello Alanna. We would not be able to grow and develop without feedback like yours. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Kristi, BEND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a busy game weekend there was limited staff working in the bar/dining area. We couldn’t get service so had to leave.
Stayed 2 nights in Feb 2024
Response from JM on 13 May 2024
Hello Kristi. Thank you for your feedback. We apologize for the service issue. We're addressing staffing to improve service during busy times. We hope to welcome you back soon for a better experience

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was wonderful. My bed, however, was extremely uncomfortable and small.
Stayed 1 night in May 2024
Response from JM on 13 May 2024
Hello Rachel. We're glad to hear you found our staff wonderful. We apologize for any discomfort you experienced with the bed size and comfort. We hope to have the opportunity to welcome you back for a more restful stay.

10/10 Excellent

Dana

Liked: Amenities, property conditions & facilities
Great location and the Tri Met train stops out front. Very nice and clean place to stay. It’s my go to when in PDX.
Stayed 1 night in May 2024
Response from JM on 13 May 2024
Hello Dana. We're delighted to hear that you enjoyed our convenient location and clean accommodations! Thank you for making us your go-to choice when visiting Portland. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from every single staff member! Five star service!!
Stayed 1 night in May 2024
Response from JM on 13 May 2024
Hello Jade. We're thrilled to hear about your exceptional experience with our staff! Providing top-notch service is our priority, and we're delighted to receive your five-star rating. Thank you for choosing us, and we look forward to welcoming you back soon!

10/10 Excellent

Cheyanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Needed a night in the area. Easy accommodations, very friendly staff. Nice dining area
Stayed 1 night in May 2024
Response from JM on 9 May 2024
Hello Cheyanne. Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a comfortable stay and enjoyed our amenities. We look forward to welcoming you back in the future.

10/10 Excellent

David Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Right on light rail
Stayed 5 nights in Apr 2024
Response from JM on 8 May 2024
Hello David. Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future.

6/10 Okay

Ruth

No fridge or microwave, had to go down stairs and back up stairs to get to room, had to pay to park in there garage.
Stayed 2 nights in May 2024
Response from JM on 6 May 2024
Hello Ruth. We apologize for the inconvenience you experienced during your stay. Your feedback about the lack of certain amenities and parking fees is duly noted. We appreciate your input and will use it to improve our services.

10/10 Excellent

Marisa

Travelled with partner
Very clean, nice accommodations. Wish there was a fridge in the room and there were no USB plugs in the room but otherwise, a great property
Stayed 1 night in Apr 2024
Response from JM on 29 Apr 2024
Hello Marisa. Thank you for your feedback! We're thrilled to hear that you enjoyed our clean and comfortable accommodations. Your suggestions regarding the guestroom features will be considered for future enhancements. We hope to welcome you back soon for another great stay!

10/10 Excellent

Chase

Stayed 1 night in Apr 2024
Response from JM on 20 May 2024
Hello Chase. We appreciate this 5-star review! We take pride in offering guests an enjoyable and comfortable stay. We're happy to hear that is the case. We look forward to your next stay!

10/10 Excellent

Denise, Hercules

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from JM on 29 Apr 2024
Hello Denise. We're glad you enjoyed your stay! Looking forward to seeing you again soon.

6/10 Okay

Christabel

Travelled with family and small children
Liked: Cleanliness
NO POOL. Its seasonal so may be open in the summer and that wouldn't be a big deal if I was traveling alone but I booked it so kids could swim on our way through. (All available info online says they have a pool.) Facility is nice. Pretty centrally located downtown. No one at the front desk answers phones. That was kind of odd and inconvienent having to go all the way down there to get information about anything.
Stayed 1 night in Apr 2024
Response from JM on 23 Apr 2024
Hello Christabel. We apologize for any inconvenience caused by the seasonal availability of our pool. Please know that your feedback is valued, and we'll work to ensure our online information accurately reflects this. Despite this, we're delighted you found our facility nice and enjoyed its central downtown location. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We appreciate your understanding and hope to welcome you back for a great experience in the future!

4/10 Poor

Toby

Business traveller
I paid for a room with a balcony, it was screwed shut. The board in front of the sink fell off and crushed my daughter’s toes. The baseboards in the bathroom were filthy. The morning desk clerk waived my parking fee, so that was nice.
Stayed 1 night in Apr 2024
Response from JM on 22 Apr 2024
Hello Toby. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable to us in maintaining our standards. We'll address the balcony and maintenance issues immediately to ensure a safer and more enjoyable experience for our guests. We look forward to welcoming you back for a more enjoyable experience in the future.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our destination and it was a great place to stay!
Stayed 1 night in Mar 2024
Response from JM on 17 Apr 2024
Hello Timothy. Thank you for sharing your experience! We're delighted to hear that our hotel's convenient location contributed to your enjoyable stay. We hope to welcome you back soon for another memorable visit!

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish parking was included …have to pay extra for parking.
Stayed 2 nights in Apr 2024
Response from JM on 17 Apr 2024
Hello Maria. Thank you for your feedback. We appreciate your input regarding parking fees. We'll certainly take your comments into consideration as we continuously strive to enhance our guests' experience. We look forward to welcoming you back in the future.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Parking and self-contained as far as accomadations and dining. Very good buffet for breakfast.
Stayed 1 night in Apr 2024
Response from JM on 8 Apr 2024
Hello Gerald. Thank you for your positive feedback! We're delighted to hear that you enjoyed our parking facilities and found our accommodations and dining options convenient. We're glad you liked our breakfast buffet. Your satisfaction is our priority, and we look forward to welcoming you back again soon!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and food delicious.
Stayed 5 nights in Mar 2024
Response from JM on 10 Apr 2024
Hello Janet. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near max an bus routes, not far from.other sporting, concert arenasnas well
Stayed 2 nights in Mar 2024
Response from JM on 2 Apr 2024
Hello Israel. Thank you for highlighting our convenient location near bus routes and popular sporting and concert arenas. We're glad you found our location beneficial for your stay. We hope to welcome you back in the future!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from JM on 2 Apr 2024
Hello Elizabeth. Thank you for your review! We're looking forward to serving you again soon.

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JM on 2 Apr 2024
Hello Jonathan. Thank you for choosing our hotel and for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Kelsey

Business traveller
Disliked: Amenities
On the older side with limited in-room amenities.
Stayed 2 nights in Mar 2024
Response from JM on 2 Apr 2024
Hello Kelsey. Thank you for your feedback. We understand your concerns about our older facilities and limited in-room amenities. Your input is valuable, and we will take it into consideration as we work to improve our services. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Jaskaren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JM on 27 Mar 2024
Hello Jaskaren. We appreciate this 5-star review! We are glad you enjoyed your stay with us and hope to have you back again in the near future.

8/10 Good

Dawnyel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on 19 Mar 2024
Hello Dawnyel. Thank you for your review! We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown Portland. The reservation was over booked but they gave us two separate rooms, free parking and breakfast for the inconvenience. The parking garage was connected to the property and secure. The rooms were very clean and the restaurant served a great breakfast!
Stayed 2 nights in Mar 2024
Response from JM on 15 Mar 2024
Hello Donna. Thank you for sharing your positive experience with us. We apologize for the inconvenience caused by the overbooking but are pleased to hear that our team was able to accommodate. We're delighted you found the rooms clean, the parking convenient, and enjoyed breakfast. We appreciate your feedback and hope to welcome you back for another great stay in Portland.

10/10 Excellent

Katharine

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on 13 Mar 2024
Hello Katharine. Thank you for the 5 star review! We hope to serve you again in the near future.

10/10 Excellent

Yvett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on 11 Mar 2024
Hello Yvett. Thank you for the 5 star review! We can't wait to welcome you back for another unforgettable experience.

10/10 Excellent

SUNG HOON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JM on 11 Mar 2024
Hello Sung Hoon. Thank you for choosing us! We're excited to welcome you back for another wonderful visit.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, good service
Stayed 3 nights in Feb 2024
Response from David Weston, GM on 1 Mar 2024
Thank you, Matt, for the perfect 5!

10/10 Excellent

Shannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from David Weston, GM on 1 Mar 2024
Shannah, thank you for the 5 out of 5! We appreciate your business.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff
Stayed 2 nights in Feb 2024
Response from JM on 27 Feb 2024
Hello Amy. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Irma

Stayed 4 nights in Feb 2024
Response from JM on 28 Feb 2024
Hello Irma. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JM on 27 Feb 2024
Hello Jeff. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
Exceeded expectations
Stayed 1 night in Feb 2024
Response from JM on 27 Feb 2024
Hello Rene. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Rachael

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms poorly maintained.
Stayed 1 night in Feb 2024
Response from JM on 27 Feb 2024
Hello Rachael. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

6/10 Okay

Sean

Stayed 2 nights in Feb 2024
Response from JM on 22 Mar 2024
Hello Sean. Thank you for your review. We look forward to the opportunity to host you again soon!

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the breakfast buffet.
Stayed 1 night in Feb 2024
Response from JM on 27 Feb 2024
Hello Gerald. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Maria, LYNNWOOD

Travelled with partner
Great location, big room, attentive staff!
Stayed 2 nights in Feb 2024
Response from JM on 19 Feb 2024
Hello Maria. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, good location. Plenary of places nearby to eat. Meeting facility was nice. Room was great.
Stayed 1 night in Feb 2024
Response from JM on 19 Feb 2024
Hello Jeremy. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Barry, Seattle

Travelled with group
Liked: Cleanliness, staff & service
Rooms were cold
Stayed 1 night in Feb 2024
Response from JM on 19 Feb 2024
Hello Barry. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JM on 19 Feb 2024
Hello Amber. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

esgar

Liked: Staff & service
I was in a meeting in Portland that extended longer then expected so I stayed the night here in Portland to avoid driving back home late. The front desk was very lovely although attention to detail could go a long way as I was given the wrong room number and spent 15 minutes figuring out why the room door wasn’t opening, come to find out I was entering a room that was occupied already because my room number was written wrong on the key card. Secondly do not touch the blinds, my room had a balcony and when I went over to open the curtains/blinds I found huge red stains that I don’t wanna imagine what they are. And lastly be prepared to pay $27 extra to cover your parking next to the hotel, because that’s not free
Stayed 1 night in Feb 2024
Response from JM on 9 Feb 2024
Hello Esgar. Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience you experienced with the room assignment and the condition of the blinds. This falls short of our standards, and we apologize for any frustration caused. We'll address these issues with our team to ensure they're not repeated. Regarding the parking fee, we understand your concern and will review our policies for clarity. We appreciate your input and hope to have the opportunity to make it right for you in the future.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from JM on 8 Feb 2024
Hello George. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great but wish the pool was open! And had no warning about pool being closed until we got there
Stayed 2 nights in Feb 2024
Response from JM on 5 Feb 2024
Hello Ashlee. Thank you for your feedback and we apologize for any miscommunicaton. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Excellent

Atanacio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable and professional.
Stayed 2 nights in Feb 2024
Response from JM on 5 Feb 2024
Hello Atanacio. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Karla

Business traveller, Travelled with partner
I really enjoyed our stay at double tree
Stayed 2 nights in Feb 2024
Response from JM on 5 Feb 2024
Hello Karla. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JM on 5 Feb 2024
Hello Brandon. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Sherina

Business traveller
Liked: Cleanliness, staff & service, amenities
I stayed at this hotel because it was in walking distance to the convention center. I did not have a vehicle, but noted that the property and parking garages had security controls. Staff at the hotel were great. The hotel was clean. The room was clean. The restaurant, Gather had great food.
Stayed 2 nights in Jan 2024
Response from JM on 5 Feb 2024
Hello Sherina. We appreciate the fantastic review and are glad you enjoyed your stay with us!