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"Clean room, slippers! And good service "

"Characterful hotel with well equipped rooms and in a fantastic location but has a disgraceful policy of charging guests an extra fee to to hold their bags pre-check in and post-check out. Never encountered this at any other hotel, including other within the same chain. Holding guest bags is a minimum expectation of the complimentary service at most hotels irrespective of budget."

"The breakfast was fantastic, fabulous choice of food and juices; staff were so helpful and attentive. Spa was a welcome treat, after a day of exploring the city; again, staff in spa were so helpful. Room, as rest of hotel, was spotless. The windows were rather old and hard to open ( to air the bathroom, after a shower), but the building is relatively old. The private parking was expensive, but only a short walk from the hotel and we knew the car was safe and secure. All in all, a wonderful stay at The Gainsborough, will definitely return; was a wonderful experience. "

"sorry we dont eat breakfast"

"Great location, modern, clean facilities and friendly staff "

"Room only, shower was in a bath but mat provided & told them tv was not working on leaving - dated but great for hotels.com price which was cheaper than hotels website"

"Great Location "

"Friendly staff and great facilities. 5 star rating"

"Overall pleasant environment."