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Reviews of Country Inn & Suites by Radisson, Kalamazoo, MI

3 out of 5

Reviews

6.4
Rating 10 - Excellent. 168 out of 934 reviews" "
Rating 8 - Good. 256 out of 934 reviews" "
Rating 6 - Okay. 183 out of 934 reviews" "
Rating 4 - Poor. 163 out of 934 reviews" "
Rating 2 - Terrible. 164 out of 934 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Ted,Thank you for your feedback on our hotel's cleanliness. We appreciate your observations as they help us to continually improve our services. If there are specific areas you feel we can enhance, we encourage you to contact management directly. Safe travels ahead.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello David,We are delighted to hear that you had an excellent experience during your stay with us! Our team is thrilled to have provided you with top-notch service. We look forward to welcoming you back soon for another unforgettable stay!

10/10 Excellent

Dianna, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloha! I liked the amenities especially the indoor swimming pool. I was surprised when the front desk associate informed me the washer and dryer was not in service. Mahalo!
Stayed 6 nights in May 2024
Response from Manager on 17 May 2024
Hello Dianna,We're glad you enjoyed the amenities, including the indoor swimming pool. For any concerns regarding the washer and dryer, feel free to reach out to our management team for further assistance. Thank you for your feedback!

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Rebecca, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to contact us directly with any concerns you may have experienced during your visit. We value your input and would like the opportunity to address any issues you encountered.

6/10 Okay

Kristina, Oak Park

Disliked: Cleanliness
When I got to my room, there were cleaning rags on the dresser. When I went to use the blow dryer in the morning, someone else's hair was tangled around it. I am 63 years old and have never in my life been asked to put a $50.00 smoking deposit down (preferably in cash) at a hotel. When I retrieved it in the morning, no one checked my room to see if I had smoked, they just gave me the money back. During the check-in process, the clerk did not give me my driver's license back and I discovered it when I had to show it at Target when purchasing alcohol. I would have appreciated a phone call (they had my cell on file) when they realized they forgot to give it back to me. The staff were friendly and polite, but I would not stay there again.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Kristina,Thank you for sharing your feedback with us. We are sorry to hear that your recent stay did not meet your expectations. We will address your concerns with our team to ensure we provide a smoother experience for our guests in the future. Your comments are valuable to us as we continuously strive to improve our services and offerings. Thank you for bringing these issues to our attention.

6/10 Okay

Jonathan

Nothing special. Decent price
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Jonathan, We appreciate your feedback on our pricing and hope you had an overall comfortable stay with us. Thank you for choosing our hotel for your visit.

8/10 Good

Joe

Liked: Staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Joe,We are pleased to hear that you found our hotel to be clean and quiet. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, reasonably priced. Pleasant person at front desk. Had to leave too early for breakfast
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello MICHAEL,We're so pleased to hear you enjoyed your stay with us and found our front desk service accommodating. We understand your early departure impacted your breakfast experience and appreciate your understanding. Should your travels bring you back to the area, we hope to welcome you again.

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear everything through the walls, including the man in the next room snoring. We got very little sleep. Plus it was very hot in the room and we could not adjust the temp.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Amanda, We're sorry to hear about the disturbance during your stay. Guest feedback is vital for us to improve our services, and we will address the noise and temperature issues you experienced to ensure a more comfortable stay for future guests. Thank you for bringing this to our attention.

10/10 Excellent

regina, indianapolis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place will be back
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello regina,We're delighted to hear you enjoyed your stay with us! We look forward to welcoming you back in the future to create more wonderful memories for you. Thank you for your feedback.

2/10 Terrible

Tim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is in need of a major renovation upgrade and cleaning . Stained carpets, stained bedding, stained shower curtain, Kleenex blocking the peep hole in the door. Walls appear to be crumbling. The onlydecent part was the lobby and parking lot. There was hair in the tub and on the toilet seat . Towels and sheets had a yellow hue . We would not stay here again.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Tim,We are sorry to hear about your experience and appreciate your feedback. We take cleanliness seriously and will address your concerns with our housekeeping team. Your comments will help us improve for future guests.

8/10 Good

Charity

Travelled with partner
Disliked: Property conditions & facilities
This place was alright. My friend and I had a good time except for the limited channels of cable and no dvd player
Stayed 11 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Charity,We appreciate your feedback and are pleased to hear you had a good time during your stay. We will take note of your comments regarding the in-room entertainment options to see how we can improve for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Kris,We appreciate your feedback and are glad to hear you enjoyed your stay with us. Should you have any other comments or suggestions, please feel free to reach out. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Joshua

Stayed 2 nights in Mar 2024
Response from Manager on 4 May 2024
Hello Joshua,We are delighted to hear that you had an excellent experience at our hotel! Our team strives to provide top-notch service to all our guests. We look forward to welcoming you back soon for another fantastic stay!

2/10 Terrible

Jeremy

Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Jeremy, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Vivian Ann

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Plumbing backed up in the tub and sink. Broken lid on toilet but otherwise clean. Staff friendly
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Vivian Ann,We appreciate your feedback on your recent stay with us. Our team is glad you found our staff friendly. Please feel free to contact our management team for further assistance regarding your experience with the plumbing issues and broken lid. Thank you for bringing these matters to our attention.

8/10 Good

Patrick, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater did not seem to work properly we turned it on at 11 and it never seemed to warm up.There were a few cleaning items that were sub standard but easily to fixed so not a hard hit.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Patrick,We appreciate your feedback regarding your recent stay. We regret to hear about the inconvenience you experienced with the heater and the cleaning items. We have shared your comments with our team for further improvement. Thank you for bringing this to our attention.

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello James,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address it accordingly. Our team looks forward to hearing from you.

4/10 Poor

Rachel

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Our heater was broken in the room. The staff did come and fix it but we could only run the heater on high or not at all. The pool was cold. Our bathroom floors were dirty with black hair all over the floor(we are a family of red heads). The sinks and bath tub did not drain good at all. The staff and friendly and helpful. Overall I would not come back.
Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Rachel,We appreciate you sharing your feedback with us. We are glad to hear our staff was helpful during your stay. Your comments regarding the room amenities have been noted for future improvements. We value your input as it helps us enhance the guest experience. Thank you for considering staying with us, and we wish you all the best in your future travels.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice for the money and location
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Larry,We appreciate your feedback on the value and location of our hotel. Your comments help us continually improve our services for future guests. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly.

2/10 Terrible

Chevon

Travelled with family and small children
Disliked: Property conditions & facilities
The first room was filthy and there was a hole in the door. People could see right into the room. The second room was better but still dirty. The door had yellow stains, the tub was dirty and so was the toilet. This is a property I will never stay at again.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Chevon, We regret to hear about your experience and the inconvenience you faced during your stay. We appreciate your feedback and will share your comments with our housekeeping team for further review. Your satisfaction is important to us, and we hope you will consider reaching out to our management directly to address any concerns.

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Ashley,We are delighted to hear you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

8/10 Good

Zhijie

Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Zhijie,We appreciate you choosing our hotel for your stay! If there's anything specific you'd like us to know about your experience, please don't hesitate to reach out to us directly. We value your input to continuously improve our services for all our guests.

6/10 Okay

Mindy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The place was pretty clean and well lit, breakfast was good however the vending machines didn’t work, NONE OF THEM and the guest laundry was also out of order! Kinda disappointed for the price
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Mindy, We appreciate your feedback regarding the cleanliness and breakfast offerings. We apologize for any inconvenience caused by the vending machines and laundry services. Your comments have been noted for our continuous improvement efforts.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrestling teamtrup
Great hotel stay. Took a high school team to team state finals. Booked 12 rooms. They were able to check us in early. Reene was extremely helpful at check out making sure we got all the receipts. We plan on making it back again next year and rebooking
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Anthony,We are delighted that you had a wonderful stay with us for the high school team state finals. It's great to hear that Reene provided excellent service during your check-out. We look forward to welcoming you back next year for another successful visit.

6/10 Okay

Paul

Travelled with family
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Paul,We appreciate you choosing to stay with us and hope you had a pleasant experience overall. Please feel free to reach out to us directly with any specific feedback you may have from your stay. We strive to continually improve and would love to hear from you.

2/10 Terrible

Noah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow and terrible service. 30 minute wait to get into a reserved room. Other guests were Sketchy. Had some stranger tell us there was cockroaches in his room.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Noah, We regret to hear about your experience and apologize for any inconvenience caused. We take feedback seriously and have shared your comments with the team for improvement. Please reach out to our management team directly to address any further concerns.

2/10 Terrible

John

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants all over our room and the heater for the pool was broken so the water was freezing
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello John,We regret to hear that you experienced inconveniences during your stay. Your feedback is valuable, and we will address these issues to prevent recurrence. Please feel free to contact our management team for further assistance.

2/10 Terrible

Rylan

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Rylan, We are sorry to hear you did not have a pleasant experience during your stay. Please feel free to reach out to our team to discuss any concerns you may have. We value your feedback and would like the opportunity to address the issues you encountered.

6/10 Okay

Jessica

Travelled with partner
It was clean and you get what you oay for. Wasn't expecting some fancy upscale hotel. Wasn't noisy and the free breakfast was small and limited. But I expected all of this. So 👍.
Response from Manager on 22 Feb 2024
Hello Jessica, We are glad to hear that you found our hotel clean and met your expectations. We strive to provide a comfortable stay for all our guests. Your feedback on the breakfast options is duly noted and will be shared with our team for future improvements. Thank you for choosing to stay with us!

2/10 Terrible

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
It was disgusting there was blood in the dresser bathrooms weren’t stocked headboard fell off the room stank it was a horrible experience the pool was nasty and freezing
Chair has mold stains
Headboard fell off
Blood in dresser
Tub is nasty
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Dennis, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during your stay. Our team strives to provide a clean and comfortable environment for all guests. We appreciate your feedback and will address these issues to ensure a better experience for future guests.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you check in, everything else is easy
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Tyler,Thank you for taking the time to share your feedback with us. We appreciate your comment and are glad to hear that your check-in experience went smoothly. If there's anything else we can assist you with, please feel free to reach out.

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here a couple times a month. Parking is easy, staff is great and rooms are comfortable , just an all a round solid hotel
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Tyler,Thank you for your continued patronage and positive feedback regarding the convenient parking, excellent staff, and comfortable rooms. We strive to provide a consistently enjoyable experience for all our guests and are delighted to know that we have met your expectations. We look forward to welcoming you back on your next visit.

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This well priced hotel is clean, comfortable, and has friendly staff. The rooms could use some updating but if you’re not looking for for anything fancy, this is a great choice. We will stay there again!
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Terry,Thank you for choosing our hotel and taking the time to leave a review. We're glad to hear that you found our property clean, comfortable, and staff friendly. We appreciate your feedback regarding the room updates and will take it into consideration for future improvements. We look forward to welcoming you back on your next visit.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello William, Thank you for staying with us! We appreciate your recent visit to our hotel. If you have any feedback or concerns about your stay, please don't hesitate to reach out to us directly. We value your opinion and would love the opportunity to address any issues you may have encountered. We hope to welcome you back again in the future for an even better experience.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property.. everyone here is so hard working, professional and super sweet and personable. It’s quite safe and convenient… But the staff and management here are excellent… thank you for all you do and all your hard work SHOWS!
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Shannon,Thank you for your kind words and for recognizing our hardworking and professional staff. We take great pride in providing excellent service to our guests. It's wonderful to hear that you felt safe and found our property convenient. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed to say the least
Check in was great! The staff seemed nice and got everything done right away. That's all that I can say that was good about this place. The room was dated and had the same stale smell the rest of the building has through the halls. It was dark and gloomy and we had a hole in our ceiling. The heater did not work most of the time and even when it would turn on, it would not heat to the set temperature and then would turn back off. I don't think it ever got above 65 degrees, even when set up to 80. The bath faucet dripped and the tub was full of random hair and scum stains. The bath towels looked old and dirty so we did not even try to shower there since we were just driving home a couple hours away the next morning. The breakfast looked old and stale. The eggs were frozen and thawed rubber textured eggs that are not even edible. We ended up going out to eat for breakfast before heading home. My daughter was super disappointed when we went to use the pool, our main reason for staying in a hotel for the night, and it felt like it was outside. The air temp and the water temp of the pool was frigid. We did not even bother getting in, just went back to our room and got ready for bed... The beds were uncomfortable and the pillows were even worse. The sheets were old and stained and had hair in them as well. I even found long black curly hairs in the towels. I wasted $85 and as of now, it doesn't look like they released the $50 hold they placed on my card. STAY AWAY!
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Michael, Thank you for sharing your feedback with us. We're glad to hear that your check-in experience was pleasant and efficient. We apologize for any inconvenience you experienced during your stay. We appreciate your comments regarding the condition of the room and the issues you encountered with the heater, bath faucet, and cleanliness. We take these matters seriously and will address them with our team for immediate improvement. We're sorry to hear that the breakfast did not meet your expectations and that the pool temperature was not to your liking. We appreciate your insight into the comfort of the beds and pillows as well as the condition of the sheets and towels. Regarding the hold on your card, we recommend contacting your bank directly for clarification, as our release of holds is dependent on their processing times. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and wonderful rooM!
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Sandra,We're thrilled to hear that you found our room to be both affordable and enjoyable! Thank you for choosing our hotel for your stay. If you have any future travel plans, we would be delighted to welcome you back again.

2/10 Terrible

Jerrica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jerrica, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could please reach out to us directly with any specific feedback you may have, so that we can address the issues and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

2/10 Terrible

Kathy Lee

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on 16 Jan 2024
Hello Kathy Lee, We apologize for any dissatisfaction you may have experienced during your stay. Please reach out to us directly with any specific concerns or issues so that we can address them accordingly. Your feedback is important to us.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 1 night in Dec 2023
Response from Manager on 14 Jan 2024
Hello Angelica,We appreciate you taking the time to share your experience with us. It's wonderful to hear that you enjoyed your stay at our hotel. Thank you for choosing us as your accommodation and we hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub water was greenish yellow, spider webs in corners, wrinkled sheets (who knows if they were clean) paint chipping badly above and around shower.
Response from Manager on 10 Jan 2024
Hello Rachel, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your observations regarding the hot tub water, cleanliness, and maintenance issues, as they assist us in improving our service. We encourage you to reach out to our management team directly to further discuss your concerns.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Ted,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Lights

Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Lights,We apologize for any shortcomings you experienced during your stay. We encourage you to reach out to our hotel directly so that we may better understand and address any concerns you may have had. Your satisfaction is of utmost importance to us and we hope to have the opportunity to enhance your experience in the future.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff, nice pool. Great value!
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Chris,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our clean rooms, friendly staff, and nice pool added value to your stay. It's feedback like yours that motivates us to continue providing exceptional service. We look forward to welcoming you back in the future for another great stay!

10/10 Excellent

Lee Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Lee Michael,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience during your visit. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another excellent stay!

8/10 Good

Abdul Samad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt safe and was very quite. The towels were old and could use an upgrade
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Abdul Samad, Thank you for choosing our hotel for your stay. We're glad you found our property safe and quiet. We appreciate your feedback regarding the towels and will pass it along to our team for future improvements. We hope you enjoyed your overall experience and would love to welcome you back in the future.

6/10 Okay

Gregory

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Though this property is under new management. It has potential. The heat in our room did not work so we had to be switched to another room. And even then the bed linens were stained. I would’ve felt better if the room was comped at this point.
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Gregory, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the heat in your room and the stained bed linens. While we understand your frustration, we kindly recommend reaching out to our management team directly to discuss any potential compensation. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay.

4/10 Poor

Tricia A

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Tricia A, We're sorry to hear that you didn't have the best experience during your stay. We would appreciate it if you could please reach out to us directly to share any specific feedback so that we can address any issues you encountered. We value your input and hope to have the opportunity to improve your next visit.

8/10 Good

Rina, Grandville

Travelled with family and small children
Liked: Property conditions & facilities
The pool was ice cold dont bother booking if you want to swim my child was so disappointed. Other wise nice hotel! Amazing staff nice and clean and they fixed everything there was a tick in our room we got a new one like that! Made it so much easier to sleep!
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Rina, Thank you for sharing your experience with us. We're glad to hear that you found our hotel nice, clean, and appreciated our amazing staff. We apologize for any disappointment caused by the temperature of the pool. Our team works hard to maintain the pool and ensure it is comfortable for all guests, but water temperature can vary due to weather conditions. We appreciate your understanding and hope to welcome you back in the future for an improved experience.