4/5 Good
Verified traveller
Business traveller
16 Feb. 2020
Liked: Cleanliness, staff & service, room comfort
it was ok
We were coming for meetings with the other missionaries in the area and our meetings were being hosted at the hotel. We’d been told how epic the hotel was so we paid to stay there vs staying somewhere less expensive. It was alright. We were greeted with a traditional custom greeting when we arrived which was nice. However, their website says they have a free airport shuttle, but when we called to ask they said we’d just have to get a taxi. Our room was ok but a little dated. Our friend’s room had the door handle fall off. They were doing a lot of repairs and construction while we were there. The food was ok. The staff was nice. There was an issue at checkout however. You have to put a 30,000vt hold on your credit card on arrival and are told you can use it for meals or whatever you need to and the balance will be returned at checkout. When I asked about that at checkout they said no that was not how it was done, asked for my cc again, and charged me a 4% cc service fee. The pools were nice for the kids and they have kayaks and sailboats and things like that, but I’m glad we were able to get the cheaper price on this website.
Stayed 6 nights in Feb 2020
