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Reviews of Gardenia Beach Palace Aparthotel

3 out of 5
Gardenia Beach Palace Aparthotel
Ultisa Professor Stoyanov 10, Pomorie, Burgas

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 4 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment hotel right on the beach in Pomerie. Had balconies overlooking the Black Sea and the lake in front.
Stayed 1 night in Aug 2023
Response from Kiril Valkanov, Marketing Manager on 7 Aug 2023
Dear Guest,Thank you very much for rating us so high! We are glad that you were happy with our services and you appreciated the magnificent views over the sea on the east and over the lake on the west.We are looking forward to welcoming you again.

2/10 Terrible

Jerome, Western Springs

Stayed 5 nights in Jul 2023
Response from Kiril Valkanov, Marketing Manager on 21 Aug 2023
Dear Guest,We are sorry to see that you were not satisfies with our services. We are working on a daily basis on improving them. Please excuse us for any inconveniences caused.Kind regards,

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property! Everything was Amazing !
Stayed 1 night in Jul 2022
Response from Kiril Valkanov, Marketing Manager on 1 Aug 2022
Dear Guest, Thank you very much for rating us so high! We are glad that you enjoyed your stay and you were happy with our services. We hope to see you at Gardenia Beach Palace soon again. Kind regards

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from Kiril Valkanov, Marketing Manager on 1 Jul 2021
Dear Guest, Thanks for rating us so high! We are happy that you enjoyed your stay and we hope to see you staying at Grand Hotel Pomorie soon again. Kind regards

6/10 Okay

Moises

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 5 nights in May 2021
Response from Kiril Valkanov, Marketing Manager on 12 May 2021
Dear Moises Perez, Thank you very much for choosing Gardenia Beach Palace for your vacation ! We are sorry to see that you were not as happy from your stay as we would like to see, but unfortunately you have not stated the reason for that and you did not inform us for any problems during your stay. We hope you will visit us again and give us a chance to impress you in a better way. Kind regards

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Nice place, at all. Very large and new appertment. Wonderful view. Wonderful beach. A little disappointing with the cleanliness. Breakfast was not good.
Stayed 2 nights in Sep 2019
Response from R.Georgieva on 11 Sept 2019
Thank you for your feedback!

6/10 Okay

Jose Andres

Disliked: Cleanliness, staff & service
Estancia regular
2 noches en apartamento que cogimos por alergias de mi pareja y así poder disponer de cocina. No había utensilios: únicamente 2 tenedores pequeños 1 cuchara pequeña y 1 cuchillo de pescado. 1 sola sartén donde se pegaba todo y se levantaba el Teflon. Es como si tienes un coche pero no tiene ruedas, es decir, reservamos específicamente un apartamento para poder cocinar y no pudimos utilizar la cocina. Lo comentamos en recepción y no se facilitó ninguna alternativa. El baño estaba sucio en el momento de la Entrada, como si estuviera sin limpiar. Como llegamos tarde, lo comentamos en recepción al día siguiente, ya que cuando llegamos no había nadie disponible para atender. En este caso, se limpió el baño a lo largo del día. No obstante, no esperamos que en el momento de la entrada estuvieran sucias las cosas. La Ubicación es muy buena. Únicamente en verano, hay bichos por la laguna de sal próxima y parece una plaga. Nivel muy exagerado en determinados momentos del día (atardecer) El tamaño del alojamiento es muy bueno, amplias habitaciones y estancias. Baño con mampara No repetiría como apartamento
Stayed 2 nights in Aug 2023
Response from Gardenia Beach Palace on 31 Aug 2023
Querido invitado,¡Muchas gracias por tus comentarios! Tomaremos en cuenta sus notas e intentaremos mejorar nuestros servicios. Disculpenos por los inconvenientes causados durante su estancia.

6/10 Okay

Pavol

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider nicht…
Stayed 6 nights in Aug 2023

8/10 Good

Emil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schön gelegen zwischen Meer und See,das Personal und auch die Damen an der Rezeption sehr freundlich,die Appartements sind sehr gut ausgestattet.
Stayed 10 nights in Sep 2022
Response from Kiril Valkanov, Marketing Manager on 23 Sept 2022
Vielen Dank für Ihr Feedback ! Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2022
Response from Kiril Valkanov Marketing Manager on 4 Jul 2022
Dear Mariana, Thank you very much for rating us with a 10! We are happy that you enjoyed your stay and we are looking forward to welcoming you again! Kind regards

6/10 Okay

bruno

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
niet volgens verwachtingen
Misschien zijn de verwachtingen van een Belg wat hoog, zo'n score ik dacht dit kan niet mis lopen maar dit hotel is totaal niet naar verwachtingen, een goed punt is het zeezicht en zeker op enkele meters van zee, super voor een ochtend en avond plons. Voor de rest appartement vuil, vol spinnekoppen, overal haar van vorige huurders, wél net/vers bedlinnen internet valt telkens uit, slechter service zowel bij aankomst als bij ontbijt. Ontbijt niet lekker op bepaalde dag geen brood dus trek maar je plan. Ook buiten tafels vuil, vloer vol zand van vorige weken, enkel om de 3 dagen worden de handdoeken ververst en dan moet je het zelf nog gaan vragen, personeel spreekt bijna of geen Engels enz... Zonder wagen is er niets te doen rond hotel maar dit is misschien meer voor de vakantiegangers.
Stayed 4 nights in Aug 2019
Response from Manager on 12 Aug 2019
Thank you for your feedback. It helps us to improve our services.

8/10 Good

Anne

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2019
Response from RG on 28 Jul 2019
Dear Anne, Thank you for your rate. BR,

8/10 Good

ALEXANDER

Disliked: Cleanliness
На съедение комарам
Дикий отдых на отшибе , довольно тихо . Но непопонятно , как можно жить вместе с миллиардом комаров , ни какие средства защиты вас не спасут .
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel accueillant, sur la plage
L’emplacément de l’hôte est parfait. D’un côté le lac de l’autre la plage. Les chambres ont vue sur le lac où plage.Le personnel est adorable et très disponible. L’hôtel est très propre, le petit déjeuner est excellent avec beaucoup de choix. Les apparemments sont très spacieux et bien équipés. Je recommande cet hôtel.
Stayed 6 nights in Aug 2018

10/10 Excellent

SEEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
부르가스 최고의 아파트먼트
1. 넓은 방크기, 환상적인 뷰 (sea view) 2. 주차 걱정 없음 3. 잘 관리되고 있는 기물들과 아파트먼트 시설들 (애기 수영장은 조금 부실하나 성인용 및 아이들 수영장은 안전요원도 배치되어 있음) 4. 조식은 정말 환상적임 5. 차로 2분거리에 대형마트 billa 가 있어서 먹거리 쇼핑도 좋음 6. 주방 시설도 괜찮음, 다만 냉장고가 사진과 달리 중형 냉장고가 있음 7. 와이파이도 최고
Stayed 2 nights in Jun 2018