DoubleTree by Hilton at the Entrance to Universal Orlando
10/10 Excellent
"Staff was amazing, we stayed 3 nights and room was cleaned and restocked every night very nice!!! Amenities were amazing all in all a wonderful place to stay and so close to Universal!!!!"
"We enjoyed our stay here. We had a 3 bwdroom suite for a very reasonable price. The rooms are a bit dated but everything was very clean. The staff was helpful and kind. It was also easy to get to everything. "
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My family and I stayed at The Grove Resort and Water Park to celebrate our daughter’s birthday, and we were hoping to give her a memorable experience.
Upon arrival, security was very pleasant and helpful, guiding us to the front desk. Unfortunately, our check-in experience was less welcoming. We were assisted by Jo-Annie, whose demeanor toward our family felt uninviting and dismissive. When we asked whether the resort offered a veteran’s discount, she appeared frustrated and uncomfortable with our question. Additionally, when we were informed of the total cost of the room, we were unaware of the nightly parking fee. This wasn’t an issue—we simply wanted clarification—but her attitude continued to shift in a negative way during the payment process, which made us feel uncomfortable and unwanted.
Once we made it to our room, the experience improved significantly. The room was exactly what one would expect—spacious, clean, welcoming, and visually appealing. The balcony view was absolutely breathtaking and truly a highlight of our stay. However, we noticed that while all surrounding balconies had chairs, ours did not. We contacted the front desk to report this. Although it wasn’t a major issue, it took nearly three days for the chairs to be delivered, which was disappointing.
Overall, the resort itself is beautiful and well-suited for families. However, guest service—particularly at the front desk—and the urgency in addressing guest requests could use improvement.
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Explore places such as LEGOLAND® Florida, Disney's Animal Kingdom® Theme Park and ESPN Wide World of Sports Complex while you're in the area. Make a point to visit attractions such as Water Ski Museum and Hall of Fame.
When is the best time to book a hotel with a pool in Polk City?
Taking the local weather in Polk City into account can help you maximise your time at the pool during your trip. The hottest months are usually August and July, with an average temperature of 27°C, while the coldest months are January and February, with an average of 18°C. The rainiest months in Polk City are August, July, September and June, with each month seeing an average of 228 mm of rainfall.