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Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks!!
We found the staff to be pleasant, attentive and friendly. The hotel is well situated next to the Drake mall and under 10 minutes downhill to the Barbican (fun navigating through the 6 foot wide lanes!). Take the lift to - 1.
Very good value for the facilities provided and surpasses rival budget chains on price and location. Although next to a busy dual carriageway, the double glazing and air-conditioning blot out most of the noise. Breakfast was fine and the Engligh is well cooked, albeit limited to 7 items. Pastries run out fast and bananas don't exist!
Plymouth is a large University city and so if you prefer a more sedate visit then avoid term times - offering you 4 months in the year.
Leonardo does well in this hotel. Enjoy your stay - we did!
Philip
Stayed 3 nights in May 2024
Response from AL on 14 May 2024
Hi. Thank you for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
Nice hotel good location to walk to restaurants etc
tracey
Stayed 1 night in May 2024
Response from AL on 12 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
Really great welcome, even though we didn’t get there until nearly midnight. Comfortable clean rooms, only real let down was the coffee at breakfast, not the greatest and tasted too bitter, otherwise lovely hotel, location and would recommend.
Nick
Stayed 1 night in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Excellent staff. Fantastic breakfast. Very convenient and easy walk into shops and centre.
Ben
Stayed 1 night in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Jennifer
Travelled with partner
13 Apr 2024
Liked: Cleanliness, staff & service
The hotel was central to the Barbican area which was within easy walking distance. The room was comfortable and the shower hot. Parking was available close to the hotel.
Jennifer
Stayed 2 nights in Apr 2024
Response from AL on 21 Apr 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Aaron
12 Apr 2024
Aaron
Stayed 1 night in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Good selection of food and drink, and also affordable room service, over all stay was lovely, staff very polite and helpful would definitely stay again.
Oliver
Stayed 3 nights in Mar 2024
Response from AL on 7 Apr 2024
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Andrew, Enfield
Business traveller
3 Apr 2024
Liked: Cleanliness, staff & service, amenities
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Andrew
Stayed 2 nights in Mar 2024
Response from AL on 7 Apr 2024
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Derek
31 Mar 2024
Derek
Stayed 2 nights in Mar 2024
Response from AL on 21 Apr 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Great location for a stay with most locations to visit within a fifteen minute walk. The hotel lobby smells lovely. The rooms are clean and comfortable with good facilities including a decent hairdryer and towels changed daily. The staff on reception are firmest and helpful. The breakfast is lovely with a good variety of choice. Would definitely stay here again.
Judith
Stayed 2 nights in Mar 2024
Response from AL on 26 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Ajay, Aylesbury
Business traveller
25 Mar 2024
Liked: Cleanliness, staff & service, amenities
Stayed at this hotel many times previously.
Despite being a GOLD VIP member, I never get any room upgrade or any recognition at all....despite of my asking requesting very politely!
The room on this occasion was terrible!
So cramped and small for a double room.
Space between the bed and the window and curtains was about 1 ft only!
I had to walk in sideways ...otherwise I would have hurt my feet each time!
Needs having a look at.
Ajay
Stayed 1 night in Mar 2024
Response from AL on 26 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma so pleased you enjoyed most aspects of your stay with us here in Plymouth. I shall ensure your feedback regarding your upgrade is communicated to the front office manager directly. Many Thanks
8/10 Good
Jenny
24 Mar 2024
Jenny
Stayed 1 night in Mar 2024
Response from AL on 14 Apr 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Codie the lady at reception who greeted us was lovely, she saw we was staying for a birthday celebration and upgraded our room and gave use a free bottle of bubbles which was really lovely of her to do… staff we engaged with on our stay were friendly . We had an amazing staff and we would stay again in the future
Amy
Stayed 2 nights in Mar 2024
Response from AL on 26 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased you enjoyed your stay with us here in Plymouth. I shall ensure your feedback regarding Codie is passed on to her and her line manager directly and her hard work recognised. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to hear that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future, Many Thanks
8/10 Good
Joe
Travelled with family
19 Mar 2024
Liked: Cleanliness, staff & service, amenities
Staff were spot on.
Rooms where tidy
Bathroom needs some paint and some new tiles but apart from that
No complaints at all
Enjoyed my stay
Joe
Stayed 2 nights in Mar 2024
Response from AL on 19 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Lee
Travelled with family, Travelled with partner, Travelled with group
a brilliant hotel right in the town centre of plymouth
very clean and tidy .very nice staff
Lee
Stayed 2 nights in Mar 2024
Response from AL on 19 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
The car park is revolting. The lighting wasn't eorkingznd was covered in oigeon dtopingz.
Wayne
Stayed 1 night in Feb 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We don't have a car park. I assume you are referring to the public car park attached to the hotel. I will ensure your feedback is communicated to the company who oversee that space. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Excellent central hotel, modern, with very comfortable beds. A nice bar with decent food and drink, and a surprisingly good included breakfast. Shops, restaurants, Main Street and marina literally across the road. Only negative was that it was not made clear that the parking is not included in the fee - £10 for 24 hrs.
Bryony
Stayed 1 night in Mar 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
David
Travelled with family
4 Mar 2024
Liked: Cleanliness, staff & service
Staff friendly, polite and helpful. Room clean and comfortable, but hotel is on a busy road which shouldn’t be a problem if the double glazing worked. It doesn’t and every sound from outside can be clearly heard (even passers-by conversations). Walls are bit thin also, so take ear plugs if you want/need a good sleep. Shower strength is a bit weak which is frustrating. Good selection at breakfast at a reasonable price. Overall, a pleasant and comfortable stay but needs improving if I’m going to stay there again.
David
Stayed 3 nights in Mar 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Harry
3 Mar 2024
Harry
Stayed 1 night in Mar 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Excellent location for shopping with Barbican a short walk away for evening dining and pub options.
Derek
Stayed 1 night in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
A clean, comfortable and quiet hotel in the heart of the city. The staff are warm and attentive and an asset to the hotel chain. This is our regular go to hotel when we visit Plymouth for concerts and shows.
Lucy
Stayed 1 night in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
The hotel was very noisy and couldn’t sleep at night as too many people slamming their doors. Breakfast was below average and the room was terrible and cold
Jwamer
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. I am sorry to hear that we did not meet your expectations on this occasion. Please do reach out to us should you wish to discuss your feedback further. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Stay was ok,I live local but had to book in due to local incident. Room was clean and tidy upon arrival, bed comfy, breakfast is good.
Only issue was a faulty fire alarm going off one evening which was annoying more than anything else..... but the night watchman informed me as we passed on the stairs as went to leave ..... location is superb for anyone not from Plymouth !!!
MARK
Stayed 3 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
10/10 Excellent
Richard
26 Feb 2024
Richard
Stayed 1 night in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
6/10 Okay
Philip
Travelled with family
25 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Good location for a city break
Hotel is in a very good position for a city break good parking although payed! But not a bad price! £10/24hrs. The biggest let down for this hotel is the windows although closed it was like they were open very poor quality and probably the reason for thick curtains to try and drown the night noises out! Other than this it’s a reasonable priced hotel right in the centre and I would still stay here again if pricing was the same.
Philip
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
6/10 Okay
Aaron
25 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
The staff were lovely and the breakfast but unfortunately we both had a horrible night sleep the beds were to hard and the pillow where hard which result in not much sleep and a bad back and neck in the morning.
Aaron
Stayed 1 night in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
6/10 Okay
Helen
25 Feb 2024
Helen
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Best area near to coach station near to shops near to the university of Plymouth. Will stay here again. Thank you.
Naghmeh
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Samantha
24 Feb 2024
Liked: Staff & service
Samantha
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
2/10 Terrible
Dan
Business traveller
22 Feb 2024
Dan
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. I am sorry that we did not meet your expectations on this occasion. Please do not hesitate to reach out should you wish to discuss your feedback further. Many Thanks
The hotel is in a good central location, The room felt slightly dated but it was roomy, clean and the bed was really comfortable. the food was ok - and the staff were very nice. the fire alarm when off about 8 times due to a fault and the place did not handle it great. information was poor and people where getting up and down the stairs
Russell
Stayed 1 night in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks
8/10 Good
Mel
21 Feb 2024
Mel
Stayed 2 nights in Feb 2024
Response from AL on 21 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks