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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Five sparkling pools invite travelers to lounge in the sun, while nearby shops and the resort's spa offer perfect breaks from beach time

Choose dates to view prices

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near Quinta Alegría Shopping Mall. It features five outdoor pools, on-site shopping, Yhi Spa, a beach bar, and a playground. Guests love the beachfront location and helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is NZ$939
includes taxes & fees
29 Jan - 30 Jan

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
Blackout curtains
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(45 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
Down duvet
Hairdryer
Rainfall showerhead
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Garden view

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Garden view

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Garden view

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Garden view

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(26 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
Down duvet
Hairdryer
Rainfall showerhead
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Garden view

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Down duvet
2 bedrooms
Blackout curtains
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed
  • Garden view

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
Blackout curtains
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Located in Luis Donaldo Colosio, a neighbourhood in Playa del Carmen, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near theme parks and on the beach. Xplor Theme Park and Ferry to Cozumel are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Alegría Shopping Mall and Quinta Avenida. Travelling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with windsurfing and swimming nearby, or enjoy the great outdoors with ecotours. Visit our Playa del Carmen travel guide
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Sunrise in Mexico.. Took this while on Holiday in mexico
    Playa 88
    5 min walk - 0.4 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    4 min drive - 1.8 km
  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    5 min drive - 2.2 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    5 min drive - 2.2 km
  • Punta Esmeralda Beach
    11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    44 min drive

Restaurants

  • Naos
    1 min drive
  • Hadar
    1 min drive
  • Sunset Grill
    4 min walk
  • illy cafe
    3 min walk
  • Capella
    3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury family-friendly property near Quinta Avenida
Located close to Quinta Alegría Shopping Mall, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar and a beach bar. Indulge in a body treatment, a manicure/pedicure and a body scrub at Yhi Spa, the on-site spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Yoga classes and fitness classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on-site, a coffee shop/cafe and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room.
Additional perks include:
  • 5 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Tour/ticket information, multilingual staff and wedding services
  • A banquet hall, a porter/bellboy and a dock
  • Guest reviews say great things about the beach locale, pool and helpful staff
Room features
All 492 rooms include comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries and baths or showers
  • 50-inch flat-screen TVs with cable channels and DVD players
  • Wardrobes/cupboards, daily housekeeping and desks

All-inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

On-site entertainment and activities
On-site live performances

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 28 Jan 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 29 Jan 2026 start from NZ$933.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Self-parking is free at this property.

What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Paradisus Playa del Carmen – Riviera Maya - All Inclusive located?

Nestled on the beach, this Luis Donaldo Colosio property is within 3 mi (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Río Secreto and Xplor Theme Park are also within 9 mi (15 km).

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Reviews

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

8.8

Excellent

9.2

Cleanliness

10

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 630 out of 1014 reviews
Rating 8 - Good. 212 out of 1014 reviews
Rating 6 - Okay. 97 out of 1014 reviews
Rating 4 - Poor. 39 out of 1014 reviews
Rating 2 - Terrible. 36 out of 1014 reviews

Reviews

8/10 Good

Laurie

The property is very clean, rooms are nice. The staff are wonderful
Stayed 7 nights in Jan 2026

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Best location for families, everything way perfect.
Stayed 7 nights in Dec 2025

10/10 Excellent

Milana

Liked: Cleanliness, amenities, property conditions & facilities
Great family hotel. Everyone was super accommodating and the staff tried their best to make our vacation memorable. Thank you to the staff and concierge of paradisus!
Stayed 4 nights in Jan 2026

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
My family and I had a wonderful stay! The rooms were clean and beds were comfortable. All of the staff was so friendly and accommodating. Pools and water park were wonderful with great service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Meghan Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, great service, beautiful property!
Stayed 6 nights in Dec 2025

8/10 Good

Arpit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families and people with young kids.
Stayed 6 nights in Dec 2025

10/10 Excellent

Thi Bich Dao

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly. Rooms are cleanest and a lot active for families with kids. I love it!
Stayed 4 nights in Jan 2026

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff are friendly, amenities are excellent
Stayed 5 nights in Nov 2025

10/10 Excellent

Robert C

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spotless and I cannot say enough about the staff. Always so accommodating and friendly and a pleasure to interact with. It was a wonderful vacation for my family of seven. We will do it again next year.
Stayed 6 nights in Jan 2026

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness for being on the family side was impressive. So many kids and kid activities, my 7 yo had a great time. The spa was amazing. The restaurant food wasn’t great but the buffet was great!
Stayed 4 nights in Jan 2026

6/10 Okay

Hiyam

Liked: Cleanliness
Beautiful resort grounds and beach. Rooms were clean but very outdated. Most underwhelming buffet and food offerings I’ve ever seen at an all inclusive.
Stayed 4 nights in Jan 2026

10/10 Excellent

VEERAVIT

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing and accommodating ❤️
Stayed 5 nights in Nov 2025

10/10 Excellent

Jennie

Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff! Overall a great experience and will definitely return.
Stayed 4 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place I have no words! The staff were awesome!
Stayed 7 nights in Dec 2025

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Areas well kept
Stayed 5 nights in Dec 2025

10/10 Excellent

Gennadiy

Liked: Cleanliness, amenities, property conditions & facilities
Everything was very pleasant, the hotel, the staff, the beach, the food, the room service, special thanks to Expedia for everything you do for us, it will not be forgotten!!!
Stayed 10 nights in Nov 2025

10/10 Excellent

Marius Petru

Liked: Cleanliness, amenities, property conditions & facilities
I I would highly recommend this establishment as an exceptional family-friendly destination. The pool facilities are outstanding, and the property itself is impeccably maintained. The safety personnel are both personable and highly competent. My only minor reservation pertains to the dining experience, which I would rate as average. I perceived the food to lack freshness. Nevertheless, I would enthusiastically select this property again for future visits.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kaylee

Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely helpful, room was well laid out and spacious. Very clean and easy to get around. Overall amazing resort.
Stayed 7 nights in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for vacation with kids, a lot of activities, very clean, exceptional food and exceptional staff. Great all inclusive quality exceeding expections.
Stayed 6 nights in Nov 2025

8/10 Good

RYAN

Liked: Cleanliness, amenities, property conditions & facilities
Overall, a very enjoyable stay as the resort is very family friendly. One of the best family resorts we’ve been to. My only feedback would be regarding food allergies at the buffet as nothing was labeled - a small enhancement could go a long way. We’ll be back!
Stayed 4 nights in Dec 2025

10/10 Excellent

James Ian

Liked: Cleanliness, amenities, property conditions & facilities
The service was fantastic, the food exceeded our expectations and we had a lovely time. Well worth going
Stayed 7 nights in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great restaurants and friendly staff.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria Augusta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff very kind and respectful, entrainment was also great, excellent for families and also for those who like adults only areas. Food was great and many options available.
Stayed 11 nights in Oct 2025

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience during our stay. Our family person was Tiara and she was amazing at booking our dinner reservations. The staff made sure the kids had a surprise every day our room was cleaned. There are
Stayed 5 nights in Aug 2025

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The only complaint is the pool water temperature was too cold. Also only one area had a railing into the large pool. It was difficult for me and anyone else that has a handicap. The staff were great and very accommodating.
Stayed 7 nights in Dec 2025