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Reviews of Palmarena by Nah Hotels

3.5 out of 5
Palmarena by Nah Hotels
Calle 2 Norte entre Avenida 30 y 35, Centro, Playa del Carmen, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 46 reviews" "
Rating 8 - Good. 11 out of 46 reviews" "
Rating 6 - Okay. 3 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

9.2/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JAIME

Liked: Cleanliness, property conditions & facilities
Realmente dan un excelente servicio, todo muy limpio y tranquilo además de que el estacionamiento es muy seguro
Stayed 9 nights in Feb 2024
Response from JessCastillo on 7 Mar 2024
Jaime muchas gracias por su comentarios, ha sido un placer atenderle!Vuelva pronto!

8/10 Good

Emilius

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location,very nose and helpful host
Stayed 12 nights in Feb 2024
Response from JessCastillo on 21 Feb 2024
Emilius thank you very much for your review!It was a pleasure having you around!Come back soon!

8/10 Good

William Isaac

Liked: Cleanliness, property conditions & facilities
Great stay for the past week; internet was spotty and would come and go but that’s not a huge deal. There’s a bar next door and the music can get quite loud if you stay in the rooms adjacent to them but they shut down at a decent time so again not a huge deal. Shopping and great food within walking distance and only 10 minutes from the beach and ferry terminal. Would definitely go back and stay again
Stayed 7 nights in Jan 2024
Response from JessCastillo on 22 Jan 2024
William thank you very much for your review!We are always working on having happy guests!Come back soon!

10/10 Excellent

BENJAMIN

Travelled with family
Liked: Cleanliness, room comfort
Would stay here again
Nice property, fairly close to beach
Stayed 3 nights in Jan 2024
Response from JessCastillo on 10 Jan 2024
Benjamin thank you for your review!It was a pleasure having you around!

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truely really kind people
Stayed 25 nights in Aug 2023
Response from JessCastillo on 17 Sept 2023
Alexandra thank you so much for your review!It was a pleasure having you around!Come back soon!

6/10 Okay

Jaime Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Broken elevator ..no cold water.clean up need to be or request even when you stay 4 nights. Por wifi
Stayed 4 nights in Aug 2023
Response from JessCastillo on 20 Aug 2023
Jaime thank you for your comments they will help us to improve!

8/10 Good

Darren

Stayed 1 night in May 2023
Response from JessCastillo on 15 Jun 2023
Darren thank you for your review, it was a pleasure having you with us!Come back soon!

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from JessCastillo on 25 May 2023
Darren thank you for your review! It was a pleasure having you with us! Come back soon!!

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly & aimed to please. Rooms were very clean
Stayed 8 nights in Feb 2023
Response from JessCastillo on 27 Feb 2023
Mary, thank you for your review it was a pleasure having you with us!! Come back soon!

8/10 Good

Ruthy

Business traveller
Liked: Cleanliness, property conditions & facilities
This property I located about 4 block from 5th avenue. It’s very clean and very cozy. The only downfall is that I didn’t have a window and the property is very dark. Overall it was nice place to stay there, Erica the lady that works in the front was very attentive, sweet, smiley and very helpful.
Stayed 4 nights in Jan 2023
Response from JessCastillo on 25 Jan 2023
Ruthy thank you so much for your comments, Erika is an important part of our staff, and she is glad to know she make her best everyday!!Come back soon!!

10/10 Excellent

Anuar

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It is a good Hotel with kitchenette, refrigerator and a good swimming pool. The people were very attentive, and is close to Walmart and 11 minutes to the 5ta Avenue.
Response from JessCastillo on 18 Jan 2023
Anuar thank you so much for your review, we hope to have the chance to have you back with us!!

10/10 Excellent

Wallace Handel

Liked: Cleanliness, amenities, property conditions & facilities
All the employees were top shelf. Front desk, room cleaners, grounds cleaner, and maintenance all made my stay excellent.
Stayed 7 nights in Nov 2022
Response from JessCastillo on 12 Dec 2022
Wallace thank you so much for your comments. It was a pleasure having you at Palmarena, come back soon!

10/10 Excellent

JIE, coquitlam

Liked: Cleanliness, amenities, property conditions & facilities
the communication with the manager Kary Esquivel, is very smooth, and she and her husband are very helpful and answer the questions/requests and trying their best to be supportive. the room is very clean and have everything you need and a nice suite. very convenient location. will definitely stay there again.
Stayed 2 nights in Mar 2022
Response from Kary Esquivel on 25 Apr 2022
Hi Jie, thank you very much for your review and recommendations. It is a pleasure to welcome you. We are very happy to know that you had the experience that all the staff at Palmarena want to offer our guests. We hope to see you again soon!

2/10 Terrible

Human

Stayed 1 night in Feb 2022
Response from Kary Esquivel on 25 Apr 2022
Thank you for your rating of our service, we hope to have the opportunity to welcome you again and provide you with a completely satisfactory experience.

10/10 Excellent

Urbano

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2021
Response from Kary Esquivel. Nah Hotels on 24 Jan 2022
Urbano muchas gracias por su calificación. Esperamos poder recibirte nuevamente en el futuro.

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
I love it here and just extended my stay. Full kitchen and a w/d in your room! Everything in the kitchen works wonderfully. Bed is not a rock and is quite comfortable. Sheets are how i love them, crispy and soft linen. Hot water and pressure is great. Didn't see a single blemish on a towel or my sheets. I have had rougher towels at Hilton or other hotels. Wifi works great and never gave me a problem. I Zoomed and streamed everything, given I don't speak much Spanish so TV wasn't going to be too useful. TV is enormous though. So close to everything but still quiet. Secure building with a code to get inside. Velvet hangers in the closet. Pool is very unique! Loved it. Staff is extremely helpful and friendly. I can't find one bad thing to say about my stay here. Would rebook in a heartbeat!
Stayed 9 nights in Aug 2021
Response from Karina Esquivel, Nah Hotels on 13 Sept 2021
We appreciate your feedback and we are very pleased to hear that you enjoyed your stay, we hope to see you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Aplianses didnt work staff rude I had better luck in a motel than here
Stayed 4 nights in Mar 2021
Response from Palmarena on 14 Apr 2021
Dear guest, We regret that you did not have a pleasant experience, we would like to have more details so that we can better serve you. Either way, we welcome your comments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place easy access guy at front desk was amazing can’t remember name but he did everything required & went outta his way to help
Stayed 3 nights in Dec 2020
Response from Palmarena on 24 Dec 2020
Thank you for your comments.

6/10 Okay

Danielbotha, Calgary, AB cañada

Liked: Cleanliness, amenities, property conditions & facilities
As a budget traveller one don’t always expects the best . I stayed for two weeks and enjoyed the tone there . Úrsula and her team understands the principles of customers satisfaction. There were issues with room 202, re no water, only cold water fans not working properly, they moved me yo room 207 and all worked well . The gym has the basics and I used it every day. It’s a new property they are keeping it in good condition. Only downside there are no outside windows ,
Stayed 12 nights in Nov 2020
Response from Palmarena on 28 Nov 2020
Dear guest, We appreciate your comments, they help us improve every day, we are reviewing each of the details in order to offer you the best experience. We are pleased that you have enjoyed the facilities, we hope to have the opportunity to welcome you again

10/10 Excellent

Javier moises

Liked: Cleanliness, property conditions & facilities
Recomendable muy bonito todo y muy cercas del mar la atención muy buena
Stayed 3 nights in Apr 2024
Response from JessCastillo on 23 Apr 2024
Javier agradecemos mucho sus comentarios!Su opinión es muy importante para nosotros!Gracias por elegirnos!

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities
Lugar muy tranquilo, la piscina algo fria pero se disfruta, mi habitación bastante agradable todo funcional, gym y sauna incluidos.
Stayed 5 nights in Apr 2024
Response from JessCastillo on 13 Apr 2024
Alexander ha sido un placer atenderle, agradecemos mucho sus comentarios!Gracias por elegirnos!Esperamos verle pronto de nuevo!

8/10 Good

Hector Aranda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Fue un viaje familiar, mi esposa mi hija de 6 meses y yo, el lugar esta bien, comodo, nuevo y cuidado, sobre la propiedad no hay queja, el personal muy amable y servicial, por lo unico que no lo marco como excelente es por la limpieza, permanecimos 7 dias, el aseo lo realizan un dia si y uno no, y nos percatamos que por ejemplo no nos cambiaron las sabanas o fundas de almohadas, solo hicieron la cama y sacaron la basura
Stayed 7 nights in Feb 2024
Response from JessCastillo on 11 Feb 2024
Héctor agradecemos mucho sus comentarios los cuales son importantes para que continuemos trabajando en mejorar!Ha sido un placer atenderleVuelva pronto

6/10 Okay

Franck

Liked: Cleanliness
Très bruyant et sans fenêtre
Commençons par les points négatifs : il n’y a pas de fenêtre dans chambre, elle donne sur la piscine intérieure : c est très bruyant très tard le soir et en plus il y a un bar juste derrière qui met sa musique à fond. La douche n est pas pratique. L équipement de la cuisine est sommaire : pas de casseroles. Enfin , une serviette de piscine et une serviette de bain pour deux. Pour les points positifs : un grand garage et la proximité du front de mer à 10 min à pieds.
Stayed 8 nights in Jan 2024
Response from JessCastillo on 7 Feb 2024
Franck thank you very much for your comments we are always working on improve!

4/10 Poor

anibal

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Una propiedad algo vieja y falta de mantenimiento La limpieza no es la mejor
Stayed 18 nights in Jan 2024
Response from JessCastillo on 29 Jan 2024
Anibal agradecemos sus comentarios continuamos trabajando en mejorar!

10/10 Excellent

Vanessa B.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien. Me hospedé una noche y estuvo agradable
Stayed 1 night in Jan 2024
Response from JessCastillo on 22 Jan 2024
Vanessa agradecemos su review!Ha sido un placer atenderle!Vuelva pronto!

8/10 Good

Flavio

Travelled with group
Liked: Cleanliness, room comfort
Muy bonito y cómodo
El lugar es bonito, moderno, equipado, y bien ubicado, solo dos detalles tuvimos, el internet, que se desaparecía, había que desconectar y conectar para que funcionara el wifi, y solo estuve 3 noches pero hubiera estado genial que al menos un día pasaran a hacer limpieza
Stayed 3 nights in Dec 2023
Response from JessCastillo on 30 Dec 2023
Flavio thank you for your review!It has been a pleasure having you around!Come back soon!

10/10 Excellent

Dimitri

Travelled with group
Liked: Cleanliness, room comfort
Lindo dpt
Este lugar es similar a un pequeño apartamento. Para mí fue cómodo. Estaba limpio. Tenía agua tibia. Está muy cerca de lugares para comer y comprar. La única recomendación para los huéspedes es alojarse en un piso superior o lejos de la puerta principal. De lo contrario se oye hablar al huésped. Mientras entran y salen del edificio. El edificio es hermosa, y el gym es hermosa
Stayed 2 nights in Dec 2023
Response from JessCastillo on 18 Dec 2023
Dimitri thank you very much for your comments, we are always working on having happy guests!It was a pleasure having you around!Come back soon!

10/10 Excellent

Luis, Azcapotzalco

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy buena opción si buscas todos los servicios de una casa, incluso algunas cuentan con lava secadora. La alberca al estar al interior tiene el agua un poco fresca ya que casi no le da el sol, si es temporada de calor, es agradable, sino un poco fría.
Stayed 1 night in Oct 2023
Response from JessCastillo on 11 Oct 2023
Luis agradecemos mucho sus comentarios los cuales son muy importantes para nosotros!Fue un placer atenderle!Vuelva pronto!

8/10 Good

Luis, Azcapotzalco

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Es una gran opción si buscas todos los servicios de una vivienda ya que algunas habitaciones tienen hasta lavasecadora, la alberca al estar en el centro de la propiedad, prácticamente tiene sombra todo el día incluso en donde está descubierta, lo cual la hace un poco fría, pero a cambio, no te asoleas.
Stayed 5 nights in Sep 2023
Response from JessCastillo on 3 Oct 2023
Luis agradecemos tus comentarios!Fue un placer atenderte!Vuelve pronto!

10/10 Excellent

Luis Arturo

Stayed 1 night in Jul 2023
Response from JessCastillo on 1 Aug 2023
Luis Arturo muchas gracias por tu review!Fue un placer atenderte!Vuelve pronto!

10/10 Excellent

Ana Pilar

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
La atención del seguridad de la noche, siempre pendiente de todo, un señor ya grande de edad, pero siempre con la intención de ayudar, muchas gracias
Stayed 1 night in Jun 2023
Response from JessCastillo on 15 Jun 2023
Ana Pilar agradecemos mucho sus comentarios, fue un placer atenderle!Vuelve pronto!

10/10 Excellent

Victor Manuel Gonzalez

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy bien todo. Lo único que si creo que podrian mejorar es la limpieza, las señoras que limpian les falta un poco.
Stayed 5 nights in May 2023
Response from JessCastillo on 9 Jun 2023
Victor agradecemos mucho tus comentarios, siempre trabajamos en mejorar!Un placer haberte atendido!

10/10 Excellent

patrick

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023
Response from JessCastillo on 29 Mar 2023
Patrick thank you for your review, it is really important for us to know we have happy guests!

10/10 Excellent

Yves

Liked: Cleanliness, amenities, property conditions & facilities
Parfait
Stayed 2 nights in Jan 2023
Response from JessCastillo on 12 Feb 2023
Merci Yves pour votre avis, ce fut un plaisir de vous avoir avec nous ! Reviens bientôt!!

10/10 Excellent

Mauricio

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Las personas que la atienden son súper amables algo supero extraño en lo q me toco vivir con la sociedad mexicana. El hotel es súper bien ubicado, rest, farmacias cerca de la quinta.
Response from JessCastillo on 6 Dec 2022
Mauricio es un placer saber que en nuestro hotel encontraste el trato que merecías! Que gusto!Regresa pronto!

10/10 Excellent

Lizbeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El lugar y las instalaciones en muy buen estado y limpio. Las personas de recepcion siempre amables y atentos a las necesidades de los huespedes. La zona esta en un punto medio entre la playa, transporte y supermercados. Sin duda volveria a reservar el mismo lugar.
Stayed 5 nights in Oct 2022
Response from JessCastillo on 10 Nov 2022
Lizbeth te agradecemos mucho por tus comentarios. Esperamos volver a verte pronto!

10/10 Excellent

ATHANASIOS

Liked: Cleanliness, room comfort
Great
Great accomodation and amazing hospitality. Great location, comfortable modern room and a very beautiful interior pool. The reception staff always helpful and ready to provide you with anything you need. Definitely back there soon.
Stayed 3 nights in Aug 2022
Response from Palmarena on 18 Oct 2022
Dear Athanasios,Thank you for your comments, it has been a pleasure having you as a guest, we hope you had a pleasant stay.We invite you to return whenever you like

10/10 Excellent

Marisela

Stayed 1 night in Sep 2022
Response from Palmarena on 18 Oct 2022
Estimada Marisela,Agradecemos su puntuación. Esperamos haya tenido una estancia placentera y la invitamos a regresar cuando guste

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, room comfort
Súper recomendable
Excelente relación precio-calidad. Departamento nuevo con excelente equipamiento. El lavasecarropas nos vino genial para renovar la ropa de varios días de vacaciones. Muy atenta Karen, que nos recibió y estuvo disponible para todo lo que necesitamos. La pileta hermosa y súper limpia. El estacionamiento es en la planta baja. A pocos minutos de la playa y la quinta avenida.
Stayed 1 night in Jul 2022
Response from Palmarena on 30 Aug 2022
Estimada Carla,Agradecemos sus comentarios y nos complace que haya disfrutado de su estancia.Esperamos tener la oportunidad de recibirlos nuevamente

8/10 Good

Elaine Cristiny

Liked: Cleanliness, room comfort
Local bonito, tranquilo, apartamento amplo. O banheiro tem um problema pra escoar agua e a limpeza poderia ser mais eficiente na cozinha e roupa de cama melhor.
Stayed 2 nights in Dec 2021
Response from Palmarena on 6 May 2022
Prezada Elaine, Agradecemos seus comentários, esperamos que tenha tido uma estadia agradável. Analisaremos cada um dos pontos que você mencionou e tentaremos melhorá-los. Esperamos ter a oportunidade de recebê-lo novamente

10/10 Excellent

Miguel Angel

Travelled with family
Liked: Cleanliness, room comfort
Super bien cumplieron con lo prometido y el trato fue excelente
Stayed 1 night in Apr 2022
Response from Kary Esquivel on 25 Apr 2022
Hola Muguel el staff de Palmarena agradece sus comentarios. Estamos muy contentos de saber que su estancia fue placentera.

10/10 Excellent

Ricardo

Liked: Cleanliness, room comfort
Todo super bien, sin duda me quedaré de nuevo. Me gusto mucho y es bastante cómodo.
Stayed 2 nights in Apr 2022
Response from Kary Esquivel on 25 Apr 2022
Hola Ricardo, estamos muy contentos de saber que su estancia fue tan placentera en Palmarena! Agradecemos su reseña y esperamos recibirle nuevamente. Saludos!

10/10 Excellent

Lorenzo

Liked: Cleanliness
Stayed 2 nights in Jan 2022
Response from Kary Esquivel. Nah Hotels on 24 Jan 2022
Hola Lorenzo, muchas gracias. Esperamos recibirle nuevamente. Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Palmarena on 11 Aug 2021
Thank you for your rating, we would love to have more details. We hope to have the opportunity to receive you again.

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, room comfort
Muito recomendável pela localização e limpeza. O único desconforto foi o cheiro da água do banheiro, que incomodou bastante.
Stayed 1 night in Sep 2020
Response from Palmarena on 30 Sept 2020
Caro Jose, Agradecemos seus comentários, estaremos revisando o cheiro que você mencionou. Esperamos por você novamente. saudações