Deluxe Double Room, 1 Queen Bed
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Reviews of Hotel Santa Croce

2.5 out of 5
Hotel Santa Croce
10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO

Reviews

6.6
Rating 10 - Excellent. 21 out of 113 reviews" "
Rating 8 - Good. 39 out of 113 reviews" "
Rating 6 - Okay. 23 out of 113 reviews" "
Rating 4 - Poor. 16 out of 113 reviews" "
Rating 2 - Terrible. 14 out of 113 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Stayed 3 nights in Oct 2018

8/10 Good

JESSE, Irving,Tx

Liked: Cleanliness, staff & service
Good location and price hotel
Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
Stayed 2 nights in May 2018
Response from f on 8 Jun 2018
gracias

6/10 Okay

ravi , bze

Good and Quick
Good and Quick good for a night nothing much ... ...........................................................................
Stayed 1 night in Apr 2018
Response from F on 5 Apr 2018
gracias por vacacionar a nuestro hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concerned about privacy
Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.
Response from f on 17 May 2018
gracias

8/10 Good

Jose , Montreal, Canada

Liked: Cleanliness, staff & service
Close to shopping areas
I booked a room for 7 , 3 adults and 4 kids, and when I got there they show me a very nice apt with a kitchen two bathrooms and 3 rooms , outside swimming pool, Very nice,the day of checking in we arrived early they told me that the room was not ready, it was fine , I ask if we was getting the apt that they had show me they said yes , At the time of checking in everything change , someone made a mistake and we paid for it, no kitchen only one bathroom and only one room, they did try to help for their mistake by giving us two free breakfast, bot it wasn't enough, if they wanted more money for what they had promised they should have ask , I had no choice but to stay I had 4 kids and a lots of bags, 7 people, what was I supposed to do , walk around playa del Carmen and look for something else . Very disappointed
Stayed 2 nights in Jan 2018

2/10 Terrible

Paola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Hotel Smells Bad Very bad Experience
This is not a family hotel, is not clean, smells so bad and is in very bad condition. The reality is so different from the pictures that they show. At the moment we saw the room we try to cancel the reservation but the manager told to us that was no possible. We just couldn’t stay there with our little kids, and we move to other hotel, but the Hotel Adventure Experience charge to us anyway and they charge us more than the price that was on the reservation. We had very bad experience. !
Stayed 2 nights in Nov 2017

2/10 Terrible

Claudia, syracuse ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
this hotel was dirty smells so bad the room didn't have any condition to stay,please expedia don't promote this hotel they don't have any they says
Stayed 3 nights in Jul 2017
Response from La Dirección on 30 Aug 2017
Estimada, Claudia Agradecemos que se haya tomado unos minutos para ofrecer su punto de vista acerca de su estancia en el hotel. Estamos trabajando arduamente para resolver lo que usted menciona. Sin duda esperamos que vuelva pronto y disfrute su estancia. Saludos cordiales La Dirección

10/10 Excellent

Norma, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean room
we stayed just one night.. room very clean and comfortable
Stayed 1 night in Jul 2017
Response from Recepcion on 24 Aug 2017
Dear Norma, We appreciate you take some time to make a review about us. Also we are happy because you enjoyed your stay and we hope you come back soon. Best regards. The Direction

8/10 Good

Matt, Winnipeg

Liked: Cleanliness, staff & service, room comfort
Great experience! Pros: - Amazing front desk staff - super friendly and helpful! - Perfect location! One block off of Fifth Ave (right near the middle!), and three blocks from the beach. We could stop by repeatedly throughout the day to cool off, drop things off, take a rest etc. -Quiet hotel! Despite how close it is to busy areas, it's very quiet. -AC and ceiling fan -TV -Good cleaning staff -Fridge (that locks - it was our safe while using the room...) - Little table/chairs and common area balcony outside the room. -Great price! Cons - Rooms are a little run down, but nothing too bad. A bit like a glorified hostel. - Sometimes there is a sewer smell that comes from the shower drain. -No free breakfast (we had some confusion with this, but I think it depends where you book it through). Overall I would definitely recommend this hotel to anyone who wants a basic, comfortable room from which they can explore Playa Del Carmen! We ended up loving the hotel!
Stayed 7 nights in Jul 2017
Response from Alfredo on 24 Aug 2017
Dear Matt, Thank you for taking a momento to make a review about your stay at our Hotel. We are very happy you enjoyed the stay and we hope you to come back soon. Thank you for the advice as well, because this help us to improve our weaknesses. Best regards The Direction

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great budget hotel but some renovations are needed
This is a budget hotel in need of renovations. The hotel staff is friendly and accommodating. The location is perfect for anyone who wants to be near the 5th avenue in Playa del Carmen. I stayed in room 11 which is aparently the suite. I had my own patio, jacuzzi, and was on the top floor.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location, great staff!
The staff and administrators were great. The location is amazing, you can walk everywhere you want to. The AC broke twice in a week and the septic system smells at times.
Stayed 7 nights in May 2017

2/10 Terrible

david

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noisy! No Privacy! Unsafe!
Very bad experience! Noisy! No Privacy! Unsafe! The 1st night I stayed was so noisy. Only a very thin door which you can hear everything through and see around the frame into the other room. My neighbors were up all night listening to music, singing, banging stuff and having S#X. You could hear everything, even the guy farting in the bathroom which was right next to the door you shared with the other room.I tried putting towels on the floor to block the noise and light from under the door. I understand they were just having fun so I went to the desk and asked for another room. The owner said they didn't have any available but could put me in another the next night. He also said those rooms also share a door and could be just as noisy. Why don't they tell you this about the rooms online ? He said he could say something but I initially said no cause its just kids having fun. But the noise only got worse and he ended up saying something but it only made things worse. so I just asked for my 2nd nights stay to be refunded so I stay someplace else. At first he said no but after pressing he said yes and he will do it in the morning. I waited till 11 the next morning for the owner but he never showed so I had to eat the 50.They will try to deny it or blame it on something else or say it was me, but If there's any question in your mind about my review, call them and ask about the door, look at the online pictures, and save your money. Hotel One around the corner is much better.

8/10 Good

juan de dios, mcallen, tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay at.
Great location, inexpensive, comfortable, clean rooms, great staff, delicious food, and very safe.

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Mohamed, edinburg, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, great for backpackers and people who are looking for a great time. Super good location, close to everything.

10/10 Excellent

christyscott, phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This is a great budget hotel. Location, location, location! Restaurants, bars, clubs, shopping, mini mart, 5th ave. and the beach is all right there. It is also a very safe tourist area. The hotel staff and owners were very friendly. The complimentary breakfast at the cafe was delicious. The decor of the hotel is very fun. It is an older hotel and could use some updating but for the price it was safe, clean, comfy, and friendly! I wanted to stay their for my entire 11 day trip but they were booked. I ended up staying an extra day and will by back for the last 5 days of my trip. I would recommend to anyone looking for a good budget hotel located next to the heart of Playa!
Response from Recepción on 9 Jun 2016
Hola. Agradecemos su comentario. Nos da gusto que haya tenido una estancia agradable. Reciba saludos cordiales

8/10 Good

PEDRO M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola. Agradecemos su comentario. Nos da gusto que haya tenido una estancia agradable. Reciba saludos cordiales

6/10 Okay

Sarah, Rhode Island

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent budget hotel
Not at all bad for the money charged. Friends staff, great location. Surprisingly quiet for the area. Shower head was broken, sink leaked, but the room was very clean. Beds need to be replaced, as well as lumpy pillows. Because we weren't expecting too much considering the price, we were okay with a one night stay but would not want to stay longer.
Response from Recepción on 22 Mar 2016
Hello Sarah We appreciate your comment. Best regards

8/10 Good

Dany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola. Agradecemos su comentario. Nos da gusto que haya tenido una estancia agradable. Reciba saludos cordiales

6/10 Okay

Stephen, Austin, Texas / NYC

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad. Just a couple problems.
1) Our room door was left unlocked by staff. Right after we checked in, we went out. From the nearby street we watched two men (owners or staff) enter the room for a few minutes. I assume they were checking on something, or working on something in the room. (They left empty-handed.) When we returned to the room later, the door was unlocked. 2) Breakfast is included. If you were not aware, because you did not notice it on your reservation, like me, make sure to ask about it. The front desk never mentioned it until we were checking out, after 5 nights. Also, the nearby buildings rooftop air conditioner units are LOUD.
Response from Recepcion on 14 May 2016
Hi there That day were doing cleaning of drains and the plumber with the manager went to check the drain of all rooms. The included breakfast is readable when booking, and is specified to check in to indicate the restaurant where they have breakfast. I ask apology for the breakfast situation. Best regards

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location, but...
We really wanted to like this hotel, with it's fun art work painted on the room walls, the pleasant open air landings at each floor that were furnished with tables and chairs for socializing with other guests, and the great location in the heart of Playa del Carmen. The rooms were large, the staff did their best to be accommodating, the floors, beds and bathroom was kept clean and orderly by the staff and the AC worked fine. However, the room had many problems, most significantly of which was the plumbing, in that the sink drain and the shower drain both lacked P-Traps, resulting in a heavy accumulation of foul smelling sewer gas in the rooms once the windows were closed and the AC turned on. The toilet fill valve would also stick shut, so the tank would not automatically refill, and the valve inside the tank had to be jiggled after each flush so that it would refill. Electrical problems included the electrical outlet by the sink in the bathroom which was not anchored in it's junction box, but was left dangling, exposed wires and all, inches from the sink. In addition, the hotel ran out of bath towels on the second day, leaving us to use hand towels to dry off from our showers. On check-out, I was unable to print our airplane boarding passes due to a connection problem their printer had with the hotels network. This is a hostel that is striving to become a hotel. I hope it finds success in this endeavor through better management and attention to detail.
Response from Recepción on 8 Jan 2016
Good day Sir Peter. We thank you for staying at the hotel. Towels are changed daily to make cleaning your room, if the host does not require cleaning, he must request towels at the front desk because we respect the decision and guest privacy. Best regards.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience, room has no any towel, the water is stink, etc.
Response from Recepción on 11 Mar 2016
Rooms have daily towel change, it is impossible that the room did not have. I regret that has not been to his liking. Best regards

8/10 Good

Ryan, Florida

Liked: Staff & service, property conditions & facilities, room comfort
Perfect budget hotel in Playa
This hotel was great for the price. The room was spacious and clean; although the beds were a little hard. Because of unexpected travel delays needed to stay in the room longer then my scheduled checkout time. management was overly accommodating and allowed us to stay several extra hours.
Hola. Agradecemos su comentario. Nos da gusto que haya tenido una estancia agradable. Reciba saludos cordiales

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Was okay for a inexpensive place to stay.
Not horrible for a budget location but not great either. The good: Location was great, a short walk to just about everywhere we wanted to be in Playa del Carmen, the room had AC, a fridge, a nice balcony area and they made our beds and gave us fresh towels every day. The Bad: We didn't have any issues but it didn't feel really secure either, no dead bolt or chain lock on the door. There was no goose neck on the bathroom sink plumbing to create an air lock so our bathroom constantly smelled like sewage. Wasn't too awful as long as we kept the window open.

8/10 Good

Alon, Raanana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good adventure
Nice stuff very helpfull rooms are big and clean bathromm big with high prssure and hot water good location .
Hola. Agradecemos su comentario. Nos da gusto que haya tenido una estancia agradable. Reciba saludos cordiales

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hola. Agradecemos su comentario. Nos da gusto que haya tenido una estancia agradable. Reciba saludos cordiales

6/10 Okay

Verified traveller

low budget yet clean option
Trip for music festival....hotel is low on amenities but walking distance to the fun.

6/10 Okay

michael, Chicago

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great service but sound an issue
Very friendly and helpful staff. Brought food from restaurant up to our room even though I don't think that's a regular thing. Only problem was we were in a private room, but separated from the room next to us by just a closed door. This meant we could hear everything like it was in our own room. Maybe they could hang a heavy curtain in front of the door or something - didn't feel like a private room anymore.

8/10 Good

Herb, Champaign IL

Liked: Staff & service
Disliked: Room comfort
Pura Vida Mexico
Great stay and great location. My only issue was the noise level from neighbors and those using the patio outside of the room. Also the show head was constantly dripping. Great staff.
Hola. Agradecemos su comentario. Nos da gusto que haya tenido una estancia agradable. Reciba saludos cordiales

2/10 Terrible

Alejandro, Puebla

Business traveller
Disliked: Staff & service
Pésimo servicio, me negaron mi reservación porque la persona que entregaba las llaves no estaba en el hotel, y fue muy grosero su trato
Stayed 1 night in Aug 2020

4/10 Poor

Mia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunde inte betala med kort då kortläsaren var trasig. Vilket betyder att nätterna inte registreras Eftersom stranden var helt stängd pga pandemin,så tänkte vi att det finns
Stayed 5 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar bonito y bien ubicado para el precio. Deben mejorar el check in
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien, queda muy cerca de todo, buena ubicación .
Stayed 3 nights in Feb 2020

8/10 Good

Rafael, Morelos, México.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto lo cercano a donde se aborda el ferri y que hay comercios cerca del lugar. No me gusto que el baño de la regadera no tuviera puerta oh cortina.
Stayed 2 nights in Nov 2019

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal
El precio cobrado casi fue el doble que el anunciado, muy caro para su nivel de servicio y no había gente para recibir de 11 de la noche a 6 de la mañana, un engaño
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Luis, Monterrey

Liked: Cleanliness, room comfort
Disliked: Staff & service
Buen lugar para hospedarse
Cerca de la 5a avenida, se me complicó un poco localizarlo porque no tiene mucha señalización, el lobby es muy modesto. La habitación en la que me quedé estaba muy cómoda y se podía descansar sin problema. Quisiera comentar que tuve problemas en la reservación porque me cobraron dos veces y la resolución tardó un poco, fuera de eso me agradó el hotel.
Stayed 4 nights in Sep 2018

4/10 Poor

Mario humberto

No lo recomiendo
En general mal el hotel mala información en recepción, habitaciones con muy mal aspecto en general sabanas muy feas etc.
Stayed 1 night in Aug 2018

4/10 Poor

ALEJANDRO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Response from f on 28 Aug 2018
gracias

10/10 Excellent

Gustavo

Liked: Staff & service, property conditions & facilities, room comfort
Buena Ubicación y Atención
No hicieron limpieza ni me dieron shampoo y crema que me dieron en Enero 2018
Stayed 2 nights in Jul 2018

2/10 Terrible

omar, guadalajara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ni aunque costara 100 pesos la noche , regresaria
La regadera olía a orines , al bañarse el agua salía hasta el dormitorio , los colchones súper viejos y todo estaba muy sucio !!!
Stayed 1 night in Aug 2018
Response from f on 26 Aug 2018
lo sentimos por su mala esperiencia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En muy buen lugar
Esta en un lugar muy céntrico, los cuartos muy cómodos y me gusto mucho el servicio del personal son muy amables
Stayed 2 nights in Aug 2018
Response from f on 28 Aug 2018
gracias

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel cerca de todo, la playa, bares, restaurantes, el staff es muy amable, un lugar excelente para dormir despues de estar todo el dia disfrutando
Stayed 6 nights in Jun 2018
Response from f on 29 Jun 2018
ùgracia por su comentario y su reservación

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accesible
Agusto muy recomendable y accesible
Stayed 1 night in Jun 2018
Response from F on 8 Jun 2018
gracias

10/10 Excellent

Jose Luis

Liked: Staff & service, property conditions & facilities, room comfort
Response from f on 19 May 2018
gracias

8/10 Good

Carlo, Playa del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1er parada para mi estancia permanente!!
Es un hotel sencillo, lindo y agradable El personal se esmera mucho para que uno como huésped se sienta como en casa, felicitaciones a Sasha el gerente y a Eduardo un empleado que siempre está para atender la necesidades de los huéspedes en gral!!!
Stayed 3 nights in Apr 2018
Response from f on 20 May 2018
gracias

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No funciona el aire acondicionado
Son las 2 am y no podemos dormir, el aire acondicionado no funciona, esto es una estafa, esta mas fresco afuera que dentro de la habitacion
Stayed 1 night in Apr 2018
Response from f on 17 May 2018
gracias

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel cerca playa
No me respetaron el precio con el que reserve en linea.
Stayed 1 night in Apr 2018
Response from f on 17 May 2018
gracias