Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize if your experience at our Ocean Riviera El Beso private section did not meet your expectations. We appreciate your honest assessment of our resort and the areas where we can improve.Your comments regarding the family-friendly atmosphere and the lack of adult-only privacy in the El Beso section have been duly noted, and we will certainly review our policies and facilities to address these concerns.We're glad to hear that you found our rooms comfortable and well-stocked. However, we're sorry to hear that you found the food to be bland. Rest assured, we will pass your feedback along to our culinary team for further review and improvement.We truly value your input as it helps us to enhance the overall experience for our guests. We hope that despite the shortcomings you experienced, you were still able to enjoy some aspects of your stay. Should you decide to give us another chance in the future, we would love the opportunity to exceed your expectations.Guest Experience Specialist

Dear Robert,Thank you for sharing your exceptional experience at Hotel Ocean Riviera Paradise. We're thrilled to hear that your entire stay was a 10/10 from start to finish.We're delighted to hear that Oscar and Lisandro provided you with exceptional service and made sure everything was to your liking. It's wonderful to know that our staff was helpful and nice throughout your stay.Your kind words are greatly appreciated, and we can't wait to welcome you back for another fantastic stay with us.Guest Experience Specialist,

Dear Diana,Thank you for your glowing review of Hotel Ocean Riviera Paradise. We're thrilled to hear that you found our resort to be the perfect area to spend and have a good time.We're delighted that you enjoyed our delicious food and entertainment offerings. Your satisfaction is our priority, and we're grateful for your positive feedback.We hope to welcome you back soon for another memorable experience.Guest Experience Specialist,

Dear Rebecca,Thank you very much for your kind words! We're thrilled to hear that you enjoyed your Swim-Up room experience with us. Providing our guests with a perfect stay is always our top priority, and we're delighted that we could meet your expectations.We hope to have the pleasure of welcoming you back for another perfect stay in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Guest Experience Specialist

Dear Doug,Thank you for providing us with your feedback following your recent visit to Hotel Ocean Riviera Paradise. We're glad to hear that you found our service to be satisfactory.However, we regret that the food did not meet your expectations and apologize for any disappointment you experienced. Your comments regarding the culinary offerings are valued, and we will take them into consideration for future improvements.We appreciate your patronage and hope to have the opportunity to welcome you back in the future, where we aim to provide an enhanced dining experience that exceeds your expectations.Guest Experience Specialist,

Dear Wayne,Thank you immensely for sharing your exceptional experience with us following your recent stay at Ocean Riviera Paradise. Your glowing review fills us with great pride and gratitude.We are thrilled to hear that you thoroughly enjoyed the culinary delights offered at our buffet and esteemed restaurants, with a special mention of your favorites, Blue Moon and the Steakhouse. Your commendation and recommendation are truly valued and inspire us to continue exceeding expectations.Furthermore, we are delighted that our dedicated staff and exemplary service left a lasting impression, deserving of a five-star rating. Ensuring your comfort and satisfaction is paramount to us, and it brings us immense pleasure to know that we succeeded in achieving this goal during your stay.Thank you for your kind words, and we eagerly await the opportunity to welcome you back to Ocean Riviera Paradise for another exceptional experience.Guest Experience Specialist,

Dear Brodie,Thank you ever so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a wonderful time at El Beso Resort and that our staff exceeded your expectations with their friendliness and hospitality. It's delightful to know that you found the resort well-maintained and enjoyed the convenient location with the pool right by the beach.Your recommendation means a great deal to us, and we truly appreciate your kind words. Should your travels bring you back to the area, we would be honored to welcome you back for another memorable stay.Kind regards,Concierge Online

Dear Deani,Thank you for sharing your detailed feedback about your recent stay at Ocean Riviera Paradise. We're delighted to hear that you enjoyed our dining options, proximity to the beach, spa services, shows, and pool activities.We sincerely apologize for the issue with the cold food served across our restaurants and the cleanliness of your room. Your feedback is invaluable, and we have addressed these concerns with our food and beverage team to ensure immediate corrective actions are taken.We also regret that you didn't fully enjoy the beach experience. If there are specific areas you believe we can improve, please do not hesitate to let us know.We truly appreciate your comments as they help us identify areas for improvement and ensure we deliver exceptional service to our guests. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Kind regards,Concierge Online

DearSherri Ann,Thank you for bringing your concerns to our attention. We understand the importance of maintaining a peaceful environment for our guests, and we sincerely apologize for any inconvenience caused by wildlife on the premises.While we make every effort to control the presence of fauna, it's essential to acknowledge that we are situated in an area abundant with wildlife, which can occasionally venture onto the hotel grounds. Rest assured, our team undergoes rigorous training to handle such situations effectively and ensure the safety and comfort of our guests.Our entertainment team work diligently to create memorable experiences for our guests, and it's one of the aspects of our hotel that receives high praise from many visitors.We appreciate your understanding and patience as we strive to uphold the highest standards of service and hospitality. If there's anything specific we can assist you with during your stay, please don't hesitate to let us know.Kind regards,Concierge Online

Dear SabrinaWe're delighted to hear that you found our property very nice and relaxing! Creating a serene and enjoyable atmosphere for our guests is one of our top priorities. If there's anything specific that contributed to your relaxation or if there's anything else we can do to enhance your experience further, please don't hesitate to share. We look forward to providing you with another wonderful stay in the future!Concierge Online

Dear Rachelle,Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your stay and found our staff to be great and the food delicious. Your satisfaction is our priority, and we're delighted that we could contribute to making your experience enjoyable.We appreciate your feedback regarding the snack availability by the pool. We'll take note of your suggestion and see if there are ways we can enhance our services to better accommodate your preferences.We look forward to welcoming you back in the future and providing you with another fantastic experience. If you have any further comments or requests, please don't hesitate to let us know.Concierge Online

Dear AnthonyThank you! If you have any questions or need assistance, feel free to ask. We're here to help make your experience as enjoyable as possible.

Dear Shareda,Ensuring our guests' satisfaction is our utmost priority, and it's incredibly rewarding to know that we succeeded in providing you with a pleasant experience at our resort.If you have any further comments or suggestions on how we can further improve our services, please don't hesitate to let us know. Your feedback is highly valuable to us as we continuously strive to enhance the guest experience.We look forward to the opportunity to welcome you back to our resort in the future for another enjoyable stay. Should you require any assistance in the meantime, please feel free to reach out to us.Concierge Online

Dear SamanthaThank you very much for your kind review! Should you require any further assistance or have any inquiries, please do not hesitate to reach out. We look forward to the opportunity to welcome you back for another exceptional experience at Ocean Riviera Paradise.Concierge Online

Dear Danielle,Thank you sincerely for your kind feedback, and we're delighted to hear that you enjoyed your stay at Ocean Riviera Paradise. It's our pleasure to provide you with an unforgettable experience, and we're glad you appreciated the convenience of our stay-navigation app. Furthermore, we're thrilled to learn that Antonio and Ángel from the Privilege area went above and beyond to ensure your vacation was wonderful.We take note of your observation regarding the adults-only section, and we appreciate your feedback on this matter. Every guest's opinion is valuable to us as it helps us continually improve our services to provide an even more satisfying experience.We would love to welcome you back in the near future so you can enjoy all the amenities and services that Ocean Riviera Paradise has to offer.Concierge Online

Dear JonathanDear Esteemed Guest,We are truly delighted to hear about your exceptional experience with our Entertainment Team during your stay at Ocean Riviera Paradise. Your commendation regarding the team's outstanding performance and the enjoyable atmosphere they created is greatly appreciated.We will ensure that your accolades are conveyed to Fernando and the entire Entertainment Team, as they will be thrilled to know that their efforts have left such a positive impression on you. Your intention to return is the highest praise we could receive, and we eagerly anticipate the opportunity to welcome you back for another memorable stay, complete with Fernando's fantastic entertainment.Concierge Online

Dear John,Thank you for taking the time to leave your review about your stay at ORP. We are glad to know that you enjoyed certain aspects of our facilities and services. We would have loved to know more about the areas in which we felt short so we could continue improving. We hope to have the opportunity to provide you with an even more pleasant experience in the future.Best regards.Online Concierge

Dear Katrina,Thank you for selecting Ocean Riviera Paradise as your preferred destination for your stay! We are absolutely delighted to learn that your experience with us was enjoyable. The prospect of having you return in the not-so-distant future is a true pleasure, as we eagerly await the opportunity to provide yet another unforgettable and exceptional experience. Warm greetings sent your way from our paradise!Online concierge.

Dear Jasmine Lee Ann, Thank you very much for contacting us and sharing your experience with us, we hope to have you back soon.Warm regardsConcierge Online

Dear Leonardo,,We truly appreciate you taking the time to share your thoughts regarding your recent stay at Ocean Riviera Paradise. Your feedback is incredibly valuable to us, as we are committed to refining our services and consistently exceeding your expectations.Your comments regarding areas for improvement have been duly noted, and we're committed to addressing them to enhance the overall experience. Best regards, Concierge Online

Dear PaulWe're deeply sorry to hear that your experience at our resort fell short of your expectations. Your feedback is invaluable to us, and we apologize for any shortcomings you encountered.We'd greatly appreciate the opportunity to learn more about your concerns to make necessary improvements. It's always our aim to provide a memorable experience for our guests, and we regret that we missed the mark this time.We hope you'll consider giving us another chance in the future to exceed your expectations.Concierge Online

Dear Robert,We are truly sorry to hear that your experience at our hotel was not satisfactory. We apologize for any inconvenience you may have encountered during your stay. At our hotel, we value and respect all our guests, and strive to provide exceptional quality service.We take your feedback very seriously and are taking steps to address the issues you mentioned, including the cleanliness of our facilities and the quality of our food service. We sincerely regret any unpleasant interactions with our staff; this does not reflect our usual standards of hospitality.We appreciate your feedback as it helps us improve. We hope you will consider giving us another chance in the future to provide you with a more positive experience.Concierge Online

Dear AmyThank you very much for taking the time to share your feedback with us. We're thrilled to hear that you found your room beautiful and that you had a positive experience with our housekeeping staff. Your kind words about Sonia are greatly appreciated, and we're delighted to know that she was able to assist you effectively with your reservations. We understand your disappointment with El Beso and the food offerings not meeting your expectations. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our services and offerings to ensure a more enjoyable experience for our guests.We're glad to hear that overall you had a great time with us, despite the culinary preferences. Should your travels bring you back to the area, we'd love the opportunity to host you again and hopefully exceed your expectations.Concierge Online

Dear YvetteWe're thrilled to hear that you enjoyed your stay at our resort. If you have any further comments or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We look forward to welcoming you back soon!Concierge Online

Dear Jayson,Thank you for sharing your experience with us. We're glad to hear that you had a fantastic stay overall and enjoyed the amenities offered at our resort, including the amazing food and the stunning beach area.We appreciate your feedback regarding the building and furnishings, and we will certainly take it into consideration as we continuously strive to enhance our guests' experiences.Thank you for choosing Ocean Riviera Paradise, and we hope to welcome you back soon for another wonderful stay by the beach.Concierge Online

Dear Jeffrey,Thank you for sharing your feedback with us following your recent stay at Ocean Riviera Paradise. Your comment is valuable to us, and we will address this issue to ensure a more comfortable experience for our guests in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the near future.Concierge Online

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Ocean Riviera Paradise. We are pleased to hear that you found many aspects of your experience enjoyable, including the friendliness of our staff and the cleanliness of our facilities.We regret to learn that the food did not meet your expectations, and we apologize for any inconvenience caused. Rest assured, your comments will be shared with our culinary team for improvement.Your positive remarks about your overall experience are greatly appreciated, and we are delighted to hear that you would consider staying with us again.We look forward to the opportunity to welcome you back and provide you with an even more satisfying stay.Concierge Online

Dear Esteemed Guest,Thank you immensely for choosing Ocean Riviera Paradise. We are thrilled to hear that our visually pleasing decor, attentive staff, and excellent service contributed to making your stay the best it could be.Your kind words about our polite and helpful staff, especially towards guests with mobility needs, truly warm our hearts. It was our pleasure to ensure your comfort and satisfaction throughout your stay.We are delighted to have had the opportunity to serve you, and we eagerly await the chance to welcome you back for another exceptional experience. Your satisfaction is our utmost priority, and we are committed to exceeding your expectations once again.

Dear LuisWe strive to create an exceptional experience for all our guests, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back to our property in the future!Concierge Online

Dear Tyler,We are thrilled to hear that you found our resort to be very good.Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations. Should you choose to visit us again in the future, we will strive to make your stay even more memorable.Concierge Online

Dear Valued Mitzi,Thank you for taking the time to share your feedback with us.Your feedback is invaluable to us as we continuously strive to improve our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations in every aspect of your stay.Concierge Online

Dear Kasey,We are thrilled to hear that you found our resort to be very good.Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations. Should you choose to visit us again in the future, we will strive to make your stay even more memorable.Concierge Online

Dear Reed,Thank you for your kind words and feedback. We're delighted you enjoyed our property's beauty and the charming morning visits from the monkeys. It's wonderful to hear you appreciated our Adults Only area.We appreciate your suggestion for more pool activities during the day, and we'll certainly take it into consideration for future improvements.We look forward to welcoming you back to Ocean Riviera Paradise soon for another memorable stay.Concierge Online

Dear JordandaWe're glad you found our service excellent. If you ever need anything or have further feedback, feel free to let us know. We're here to make your experience outstanding in every way we can.Concierge Online

Dear Mariela,Thank you so much for your kind words! We are delighted to hear that you enjoyed your time with us. Providing exceptional service to our guests is always our top priority, and your positive feedback truly means the world to us. We look forward to welcoming you back again soon for another fantastic experience. Have a wonderful day!Concierge Online

Dear Hui,Thank you for taking the time to share your feedback with us. We truly regret that your experience did not meet your expectations, particularly regarding the dining options and service provided. We appreciate your understanding and adherence to our no-smoking policy within the rooms, and we regret any inconsistency in its enforcement. Rest assured, we will reinforce our efforts to ensure that all guests are informed of and comply with our policies consistently.Furthermore, we are deeply sorry for the lapses in room service and the inconvenience caused by the delayed pick-up of dishes. Your feedback regarding the incident with the birthday cake delivery has also been taken seriously, and we will investigate this matter further to prevent similar occurrences in the future.We genuinely value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to demonstrate the high standards of service and hospitality for which we are known.Thank you once again for sharing your thoughts with us.

Dear Xesenia,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your stay at Ocean Riviera Paradise exceeded your expectations and that we could provide you with a memorable experience, especially after your cruise cancellation.It's fantastic to hear that you enjoyed the amazing food, friendly staff, and the cleanliness of our property. We're delighted that Mateo at the swim-up bar, Celeste at the water activities, Karla and Maria at the buffet, and Antonio for his towel assistance all contributed to making your stay even more enjoyable. We will be sure to pass along your kind words to them.We're glad that our team could assist you with various services such as arranging cabs, currency exchange, and ensuring your room was cleaned daily. It's also great to know that you appreciated the wide variety of activities available on-site and the convenience of the tram to get around the property.Thank you for recommending our property, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back to Ocean Riviera Paradise for another amazing stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Concierge Online

Dear TemeshaThank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay at Ocean Riviera Paradise. We regret to hear that your experience did not meet your expectations and that certain aspects of your stay were unsatisfactory.We want to clarify that The Beso is not an adults-only hotel, but rather a section within Ocean Riviera Paradise that is dedicated to providing a quieter and more relaxed experience for adults. We apologize if this information was not clear at the time of your reservation.Regarding the problems you experienced, such as the unpleasant odor in the room, the malfunctioning air conditioning, the lack of WiFi service, and the difficulties in making restaurant reservations, we understand your frustration, and we offer our sincerest apologies for any inconvenience this may have caused.Please rest assured that we have taken note of your feedback and will work diligently to address these issues and improve our services. We greatly value your input as it provides us with the opportunity to identify areas for improvement and ensure a more satisfactory experience for our guests in the future.We would like the opportunity to make amends for your past experience and to demonstrate that we are capable of providing exceptional vacations. If you decide to give us another chance, please feel free to contact us directly so that we can ensure that your next visit is flawless in every aspect.We sincerely hope to welcome you back and to provide you with a more positive experience at Ocean Riviera Paradise.Concierge Online

Dear Sietha,Thank you immensely for your recognition of our resort. We are delighted to hear that you thoroughly enjoyed your experience at Ocean Riviera Paradise.Your satisfaction is our utmost priority, and we are committed to continually enhancing our services and amenities to exceed your expectations.We sincerely appreciate your patronage and look forward to the pleasure of welcoming you back for another outstanding stay. Should you require any assistance or wish to make arrangements for your next visit, please do not hesitate to contact us directly.Concierge Online

Dear CindyWe sincerely appreciate your understanding regarding the importance of safeguarding resort bracelets, as they could potentially be misused by third parties. We would like to clarify that while our resort is not exclusively for adults, it is indeed a family-oriented destination with a dedicated adults-only building. Nevertheless, we understand your preference for a more serene and adult-oriented atmosphere, and we kindly suggest exploring other options within our chain that may better align with your expectations for an adults-only environment.We deeply regret any inconvenience experienced with the restaurant reservation process and thank you for bringing these concerns to our attention. Your feedback is invaluable and will be duly noted to enhance the overall guest experience.Guest Experiemce Specialist

Dear Guest,Thank you for your wonderful feedback! We're thrilled you enjoyed our dining options and spacious rooms with excellent AC. We appreciate your beach and bathroom comments and will use them for future improvements. We'd love to welcome you back anytime!Concierge Online

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Ocean Riviera Paradise. We sincerely apologize for any inconvenience you experienced during your visit.While we are delighted to hear that you found our property pleasant and our staff exceptional.Furthermore, we regret to hear about any health issues you encountered during your stay. The safety and well-being of our guests are of paramount importance to us, and we take any reports of illness very seriously. Rest assured that we have strict protocols in place for food handling and hygiene, and we will be investigating this matter thoroughly.We apologize if you found the pricing to be unreasonable. Your feedback will be taken into consideration as we continually evaluate and adjust our offerings.Concierge Online

Dear GriseldaThank you for sharing your experience with us, and we apologize for any disappointment you encountered during your stay. While we do offer an area designated for adults, it's clear that our overall setup did not meet your expectations as a group of adults seeking a more exclusive experience. We apologize for any inconvenience this caused.We take your comments about the behavior of specific staff members seriously and will address these issues internally to ensure that all our guests receive the courteous and professional service they deserve.We're delighted to hear that Martha provided exceptional service during your stay. We will make sure to recognize her efforts.Please know that your feedback is invaluable to us as we continuously strive to improve our services and facilities. We regret that we did not meet your expectations on this occasion and apologize for any inconvenience caused.

Dear Anthony,Thank you for sharing your feedback on your recent 5-night stay at El Beso Adults Only. We're delighted to hear that you had an enjoyable experience overall.We appreciate your constructive feedback regarding the dehumidifiers, AC, and minibar fridge. Rest assured, we'll address these issues promptly to enhance future stays.We're glad you found our amenities excellent and enjoyed our services. We'll also take note of the staffing concerns you mentioned and work to improve in this area.It's fantastic to know that you loved Bluemoon Adults Only Restaurant for both breakfast and dinner. We'll pass on your compliments to the team.We look forward to welcoming you back soon for another great week. Thank you for choosing El Beso Adults Only for your getaway.Concierge Online

Dear Vicent ChinThank you for sharing your valuable feedback regarding your recent stay at Ocean Riviera Paradise. We are pleased to hear that you enjoyed the family and adult-friendly atmosphere, the delicious food, and the excellent room cleaning service. However, we deeply apologize that your experience at Blue Moon fell short of your expectations due to slow service.Regarding your concern about beach chairs being reserved with towels, we want to assure you that we are taking steps to address this issue. We need the support of both our staff and our guests to eradicate this practice and ensure that all guests have fair access to the facilities. We are working to implement measures that will ensure a fair distribution of chairs and a more enjoyable experience for everyone.We appreciate your constructive feedback as it helps us continuously improve our services. We hope to have the opportunity to provide you with an even more satisfying experience in the future and regain your trust in our resort.

Dear Guest,Thank you for sharing your feedback regarding your recent stay at Ocean Riviera Paradise. We sincerely apologize for any inconvenience you experienced during your stay.We are glad to hear that you found the rooms to be very clean and appreciated the overall service. However, we regret that the hot tub on the terrace did not meet your expectations and that you encountered issues with the mattress. Rest assured, we will address these concerns with our maintenance team to ensure that such issues are promptly resolved.Regarding the dining experience, we apologize for the unsatisfactory service and the consistency of the food at the buffet. Your comments have been shared with our culinary team for immediate improvement. We take food safety very seriously, and finding hair in the fruit jelly is unacceptable. We will reinforce our hygiene protocols to prevent such incidents from occurring in the future.We understand your frustration regarding the beach chairs and the water conditions. We are constantly striving to improve our facilities and services, and your feedback regarding the need for more staff and beach amenities is duly noted.We appreciate your honesty and regret that your experience did not meet your expectations. Your comments are invaluable to us as we continuously strive to enhance the guest experience. We hope you will give us another opportunity to provide you with the exceptional service and experience you deserve.

Dear Tom,Thank you very much for taking the time to give us your comments, we value all these comments as they lead us to work to improve our services where we have a chance to do it. We are genuinely committed to improving our services, and we sincerely hope for another chance to exceed your expectations during your future visit. Warm regardsOnline concierge

Dear GleacherThank you for your review, we hope to see you very soon in Ocean Riviera Paradise.Concierge Online

Dear AnthonyThank you for your review, we hope to see you very soon in Ocean Riviera Paradise.Concierge Online

Dear Guest,Thank you for your feedback. We appreciate your comments about the availability of buffet restaurants and scheduling challenges. We'll review this with our team for improvement. We're glad to hear that our staff provided good service. If you have further suggestions, feel free to reach out. We hope to welcome you back for an improved experience.