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Reviews of Quality Inn Piedras Negras

3 out of 5
Quality Inn Piedras Negras
Carr 57 Y Av Las Brisas S/n, Piedras Negras, COAH

Reviews

8.4

Very good

Rating 10 - Excellent. 200 out of 372 reviews" "
Rating 8 - Good. 106 out of 372 reviews" "
Rating 6 - Okay. 26 out of 372 reviews" "
Rating 4 - Poor. 16 out of 372 reviews" "
Rating 2 - Terrible. 24 out of 372 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Usvaldo

Stayed 1 night in Mar 2024
Response from Dany on 6 Apr 2024
Usvaldo , muchas gracias por haberse hospedado con nosotros. Fue un placer atenderle

8/10 Good

Phillip

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel. The pool was good and clean. The rooms are clean and comfortable. The breakfast was excellent. Lots of options and delicious.
Stayed 1 night in Mar 2024
Response from Dany on 26 Mar 2024
Hi Mr Phillip , thank you for your comments , it was a pleasure to serve you. See you next time!!!

10/10 Excellent

Maria C

Travelled with family
Liked: Amenities
Agradecemos a todos los trabajadores por mencionar en especial a la Srta Daniela el señor Alejandro y los de limpieza y mantenimiento En general es una magnífica instalación con muy buen trato servicio y limpieza Lo recomiendo
Stayed 2 nights in Mar 2024
Response from Dany on 14 Mar 2024
Hola María , agradecemos mucho sus comentarios. Fue un placer atenderle

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everting was fine
Stayed 2 nights in Jan 2024
Response from Dany on 8 Mar 2024
Gracias por sus comentarios , la esperamos en su próxima visita a Piedras Negras

10/10 Excellent

Pete, Robinson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all around breakfast buffet is excellent safe parking,friendly staff.
Stayed 2 nights in Jan 2024

8/10 Good

Irwin

Stayed 2 nights in Jan 2024

8/10 Good

Jose

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 4 nights in Oct 2023

10/10 Excellent

Leonides

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 5 nights in Oct 2023

10/10 Excellent

Felipe A

Travelled with partner
Liked: Amenities
Good service excellent good food highly recommended 👍
Stayed 1 night in Oct 2023

10/10 Excellent

victor hugo

Stayed 2 nights in Sep 2023

2/10 Terrible

Gerardo

Stayed 1 night in Aug 2023
Response from Ing. Hector Ramos on 30 Aug 2023
Estimado GerardoGracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.Su opinión es muy importante para nosotros y le podemos asegurar que vamos a utilizar esta información para hacer todo lo posible para crear una experiencia agradable para cada uno de nuestros huéspedes. Esperamos volver a verte pronto!Atentamente,Ing. Héctor RamosGerente de RecepciónQuality Inn, Pïedras Negras878-783-0646

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Aug 2023
Response from Hector R. on 22 Aug 2023
Good morning, from the front desk manager of the Quality Inn Hotel. First of all, we appreciate your coments, and in name of our team and brand, we apolgize that you didnt get what you expect, be sure that we will use them to improve in our service, expecting having your preference in the future. thanks, and have a nice day!

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Hector R. on 22 Aug 2023
Estimado Jesus;Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.Su opinión es muy importante para nosotros y le podemos asegurar que vamos a utilizar esta información para hacer todo lo posible para crear una experiencia agradable para cada uno de nuestros huéspedes. Esperamos volver a verte pronto!Atentamente,Ing. Héctor RamosGerente de RecepciónQuality Inn, Pïedras Negras878-783-0646

8/10 Good

Santiago g

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Hector R. on 22 Aug 2023
Estimado Jesus;Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.Su opinión es muy importante para nosotros y le podemos asegurar que vamos a utilizar esta información para hacer todo lo posible para crear una experiencia agradable para cada uno de nuestros huéspedes. Esperamos volver a verte pronto!Atentamente,Ing. Héctor RamosGerente de RecepciónQuality Inn, Pïedras Negras878-783-0646

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hector R. on 22 Aug 2023
Estimado Jesus;Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.Su opinión es muy importante para nosotros y le podemos asegurar que vamos a utilizar esta información para hacer todo lo posible para crear una experiencia agradable para cada uno de nuestros huéspedes. Esperamos volver a verte pronto!Atentamente,Ing. Héctor RamosGerente de RecepciónQuality Inn, Pïedras Negras878-783-0646

10/10 Excellent

Alejandro

Stayed 1 night in Jun 2023
Response from Hector R. on 24 Aug 2023
Estimado AlejandroGracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.Su opinión es muy importante para nosotros y le podemos asegurar que vamos a utilizar esta información para hacer todo lo posible para crear una experiencia agradable para cada uno de nuestros huéspedes. Esperamos volver a verte pronto!Atentamente,Ing. Héctor RamosGerente de RecepciónQuality Inn, Pïedras Negras878-783-0646

4/10 Poor

Xochilt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It take more than 40 min to get our keys,No hot water, toilets 2 rooms where broke, so confusing to get in to the rooms the breakfast was horrible beans overcook eggs cold black coffee
Stayed 3 nights in May 2023

4/10 Poor

Oscar

Stayed 1 night in Jun 2023

10/10 Excellent

ZOILA

Stayed 2 nights in Jun 2023

8/10 Good

Rubi violeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones familiares
Me gusto lo disfrute, todo muy bien desde limpieza, hospedaje, desayuno y personal. Sin duda lo. Recomiendo
Stayed 7 nights in Jun 2023
Response from Hector R. on 16 Jun 2023
Estimado huesped.Gracias por tomarse el tiempo de escibirnos su reseña, apreciamos su comentarios, y tenga en cuenta que lo tomaremos para seguir mejorando y seguir brindando un gran servicio y seguir contando con su preferencia.si existe algo mas en lo que le podamos ayudar no dude en contactarnos.878 783 0646atte. Ing. Héctor Ramos Gerente de Recepción

6/10 Okay

Jimmy

Stayed 1 night in Jun 2023

8/10 Good

GRACIELA

Liked: Staff & service, property conditions & facilities, room comfort
La habitación olía mucho a humedad. Las condiciones generales bien, la llave no abrió al llegar a la habitación pero hablé y una persona me fue a dejar un reemplazo de inmediato.
Stayed 1 night in Jun 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean staff awesome and breakfast was awesome.
Stayed 2 nights in May 2023

10/10 Excellent

Pedro

Liked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Noe

Stayed 4 nights in May 2023

4/10 Poor

Enrique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It looks old and feels old even some areas clean others not my bedroom carpet was not clean and toilet the first time I used water came back almost got out, breakfast was ok the employees were very friendly.
Stayed 1 night in May 2023

10/10 Excellent

GRACIELA

Stayed 1 night in May 2023

8/10 Good

Estela

Stayed 1 night in May 2023

10/10 Excellent

Elvira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio muy rico el desayuno y las habitaciones muy limpias
Stayed 1 night in May 2023

4/10 Poor

Carlos

Stayed 1 night in May 2023

10/10 Excellent

Victor

Stayed 3 nights in May 2023

8/10 Good

Víctor Adame

Stayed 2 nights in Apr 2023

10/10 Excellent

Jose Alfredo

Stayed 2 nights in Apr 2023

10/10 Excellent

Ricardo

Stayed 1 night in Apr 2023

10/10 Excellent

Margarita

Stayed 3 nights in Apr 2023

10/10 Excellent

Miguel

Stayed 2 nights in Apr 2023

10/10 Excellent

José M

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet and friendly
Stayed 7 nights in Mar 2023

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean bed sheets liked. Semi noisy air conditioner though
Stayed 1 night in Mar 2023

2/10 Terrible

Renato

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
S.D.
Stayed 1 night in Mar 2023

6/10 Okay

Rivcah

Travelled with family, Business traveller
The lobby it’s beautiful, the rooms not so much. The room had this musty smell like mildew? You can hear everything from the outside, mattress need to be replace, i could see the light through the entrance door. If the rooms were as remodeled as the lobby, it would be awesome.
Stayed 1 night in Nov 2022
Response from Quality inn, Piedras Negras on 15 Nov 2022
Dear Mr Rivcah, Thank you for taking the time to answer our survey. On behalf of the entire team I extend a sincere apology for not exceeding your expectations. Your satisfaction is very important to us and your feedback will be taken into consideration to make improvements in the department so that this experience does not repeat itself.We hope you give us the oportunity in the future to recover your experience and allow us to provide an excelent service in your next stay.If there is anything else we may do for you please don't hesitate to contact us.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Our room smell bad,hair in bathroom floor and didn't clean up the room it all ,people in front desk were not courteous it all, breakfast was not like used to be
Stayed 2 nights in Oct 2022
Response from Quality Inn Piedras Negras on 26 Oct 2022
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.En nombre de todo mi equipo, me gustaría pedirle una disculpa por no superar sus expectativas. Su satisfacción es lo más importante para nosotros y le aseguro que vamos a utilizar la información que nos ha compartido para realizar mejoras para poder ofrecer un mejor servicio para todos nuestros huéspedes en el futuro.En caso que necesite algo adicional, por favor no dude en ponerse en contacto conmigo.Atentamente,reservacionespiedrasnegras@yahoo.com.mx7830646

6/10 Okay

Diego

Travelled with family
Disliked: Amenities
We never get toilet paper, they only put one
Stayed 3 nights in Sep 2022
Response from Quality inn, Piedras Negras on 27 Sept 2022
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel.En nombre de todo mi equipo, me gustaría pedirle una disculpa por no superar sus expectativas. Su satisfacción es lo más importante para nosotros y le aseguro que vamos a utilizar la información que nos ha compartido para realizar mejoras para poder ofrecer un mejor servicio para todos nuestros huéspedes en el futuro, como se le indica en su reglamento y a su entrada en caso de requerir algo puede marcar directamente al 0 y con gusto se le atiende.Espero tener la oportunidad de volver a contar con su preferencia para que podamos ofrecerle un excelente servicio

10/10 Excellent

Jeanette, san antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Sep 2022
Response from Quality inn, Piedras Negras on 13 Sept 2022
Buenas tardes !!!Apreciado Jeanette Agradecemos se hospedara en nuestras instalaciones, esperamos su estancia haya sido completamente de su agrado y nos vuelva a elegir en su próxima visita.En caso de haber existido algún inconveniente o malentendido en nombre de todo mi equipo, me gustaría pedirle una disculpa por no superar sus expectativas. Su satisfacción es lo más importante para nosotros y vamos a utilizar la información que nos proporcione para mejorar cada día.Espero tener la oportunidad de volver a contar con su preferencia para que podamos ofrecerle un excelente servicio.En caso que necesite algo adicional, por favor no dude en ponerse en contacto con nosotros.Quedamos a sus ordenes.Reservacionespiedrasnegras@yahoo.com.mxTel: 7830646Quality Inn Piedras Negras

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

yesenia

Stayed 1 night in Jul 2022

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Stay
Horrible experience at this hotel. Upon check-in, I was not informed that there was a water shortage. With whatever little water was coming out of the shower, I proceeded to jump in, and shortly after, the water was completely shut off. I was left with shampoo and soap, unable to rinse off. We called reception, and the front desk clerk informed me that there were signs posted at the front, which I did not see nor was I asked if I wanted to proceed with my check-in regardless. I will never stay at this hotel ever again.
Stayed 3 nights in Jun 2022
Response from Quality inn, Piedras Negras on 29 Jun 2022
Estimado Tuong, Gracias por tomarse el tiempo para comentar en línea acerca de su reciente estancia en nuestro hotel. En nombre de todo mi equipo, me gustaría pedirle una disculpa por no superar sus expectativas. Su satisfacción es lo más importante para nosotros y le aseguro que vamos a utilizar la información que nos ha compartido para realizar mejoras para poder ofrecer un mejor servicio para todos nuestros huéspedes en el futuro. Espero tener la oportunidad de volver a contar con su preferencia para que podamos ofrecer un excelente servicio. En caso que necesite algo adicional, por favor no dude en ponerse en contacto conmigo.

6/10 Okay

Yesenia

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel staff seemed to be scrambling
I hardly leave negative remarks over minor inconveniences but I feel like it's something other travelers should watch out for in this particular location. However, I've only stayed there this time and may be an isolated case. Wrong room # was provided at check in and an angry guest opened the door when we were trying to go into our room. Front desk mentioned towels were not available in the room at that moment and that a fresh set would be delivered. We fell asleep and heard the knock and figured if we didn't open the door, they would understand we would go later to pick up the towels ourselves. After several knocks we said, "permitame" (give me a sec) out loud but they still opened the door on us. Outside of those two odd incidents, we had no further issues with our stay. Breakfast staff was very attentive.
Stayed 1 night in Jun 2022
Response from Quality inn, Piedras Negras on 27 Jun 2022
Gracias por tomarse el tiempo para comentar en línea acerca de su reciente estancia en nuestro hotel. En nombre de todo mi equipo, me gustaría pedirle una disculpa por no superar sus expectativas. Su satisfacción es lo más importante para nosotros y le aseguro que vamos a utilizar la información que nos ha compartido para realizar mejoras para poder ofrecer un mejor servicio para todos nuestros huéspedes en el futuro. Espero tener la oportunidad de volver a contar con su preferencia para que podamos ofrecerle un excelente servicio.

6/10 Okay

Barbara

Stayed 1 night in Jun 2022