Dear John,Thank you for sharing your feedback regarding your recent stay at our motel. While we value all guest input as it helps us to continually improve our service and facilities, your review left us puzzled, especially since it contrasts significantly with the positive experiences shared by many of our other guests.Firstly, we're glad to note your early arrival and hope that being able to check in before the scheduled time added convenience to your stay. The windows in your room were indeed open, a measure we take to ensure that our rooms are well-ventilated, fresh, and welcoming for all guests, especially during the warm summer months. This practice is part of our commitment to providing a comfortable environment, although we understand how it might have led to an encounter with the local fly population, which, as you've noticed, can be quite active in Picton during this season. We strive to minimize any inconvenience this may cause to our guests and appreciate your understanding of these natural conditions.Regarding your comments on the condition of your room, we wish to assure you and all our future guests that our motel has been undergoing a significant refresh, with most of our rooms already updated to enhance guest comfort and satisfaction. It's disappointing to hear that your experience did not reflect the high standards we aim for. We take pride in our renovations and the positive feedback we've received from many guests on the improvements made.We were particularly surprised by your observation about the friendliness of our front desk staff. We pride ourselves on our hospitality and were again puzzled that we did not meet your expectations in this area. We have reviewed the recorded video interactions during your check-in and check-out and found them to be in line with our commitment to warm, welcoming service. We regret any perception to the contrary and will continue to emphasize the importance of friendly, engaging customer service to all our staff.We understand that everyone's expectations and experiences can vary, and while we strive to exceed them for every guest, there are times when we may not fully align. Your feedback is crucial in these instances as it helps us to identify and address any gaps in our service delivery.We hope this clarifies our position regarding your concerns. We are committed to providing a welcoming, comfortable, and enjoyable stay for all our guests, and we would be pleased to have the opportunity to welcome you back in the future to experience the improvements firsthand.

Dear Mollie,Thank you so much for your wonderful review and for taking the time to share your experience with us on Hotels.com. We're thrilled to hear that you found our staff to be super friendly and helpful, and that our local recommendations added value to your stay.It's great to know that you appreciated the cleanliness and comfort of your room. Our team works hard to ensure that all our guests have a pleasant and memorable stay, and feedback like yours serves as a great encouragement to all of us.We're so glad you enjoyed your time with us, and we hope your stay was just the beginning of many more great experiences on your travels. Looking forward to welcoming you back in the future for another "very nice" stay!Warmest regards,The Aldan Lodge Team

Dear Guest,Thank you very much for taking the time to leave us this wonderful review on Hotels.com. We're so pleased to hear that you and your family had a comfortable stay with us and that you found our location to your liking.It's great to know that the layout of your room, including the steps up to the mezzanine level, added extra value to your stay, offering ample space for your family. We're delighted that you would recommend us, as recommendations from our guests are the highest compliment we can receive.We look forward to the opportunity to welcome you back for another visit, whether it's for a quick stay or a longer getaway. Thank you again for choosing us for your family's accommodations. We're here to make your next stay just as comfortable and enjoyable.Warmest regards,The Aldan Lodge Team

Dear Kevin,Thank you for your kind words and for giving us a perfect rating on Expedia. We're thrilled to hear you found our place lovely. It's always our goal to provide a welcoming and enjoyable environment for our guests, and we're glad we could do that for you.We look forward to the opportunity to host you again in the future, ensuring another memorable experience at our motel. Thank you for choosing to stay with us!Warmest regards,The Aldan Lodge Team