Mountain view

Reviews of Inn at Eagle Mountain

3.5 out of 5
Inn at Eagle Mountain
9800 N Summer Hill Blvd, Fountain Hills, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1003 reviews" "
Rating 8 - Good. 218 out of 1003 reviews" "
Rating 6 - Okay. 106 out of 1003 reviews" "
Rating 4 - Poor. 63 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Said

Liked: Cleanliness, staff & service, amenities
Space was great. No kitchen, tiny fridge, not much counter space. Tile and bathroom are dated
Stayed 4 nights in May 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had amazing view, great amenities, and very peaceful aura
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you! We're glad you enjoyed the view, amenities, and peaceful atmosphere. Hope to see you again soon!

8/10 Good

Patti

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was nice. Limited dining. Front desk staff were not friendly nor excited to see us. In the desert.. water and ice should be strongly encouraged…not locked up or SOLD. Pool towels should always be available and accessible at the Pool.
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you for your feedback. We're glad you enjoyed the property but apologize for the issues you encountered. We appreciate your suggestions regarding water, ice, and pool towels and will work to make these more accessible. We'll also address the friendliness of our front desk staff to ensure a more welcoming experience in the future.

6/10 Okay

deb

Liked: Cleanliness, amenities, property conditions & facilities
Lobby check- in Rep. very , very anxious upon check - in. He was asked if there was anyone to help him. (He was overwhelmed.) He then stated” I don’t need anyone. A person could sense that he felt he was the top dog and nobody else knew how to do the work. Even stated it. It Wasn’t a kind, or how you doing approach. I was happy to be able to walk out. Room was ok. Not that expressed.
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Thank you for sharing your experience with us. We apologize for any discomfort caused by the demeanor of our check-in representative. Your feedback is valuable, and we'll address this to ensure a more welcoming atmosphere for all guests. We're sorry to hear that your room didn't meet your expectations. If there's anything specific we can do to improve, please let us know. We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you!

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views, great staff and spacious suites!
Stayed 3 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you! We're thrilled you enjoyed the views, our great staff, and the spacious suites. It was a pleasure talking with you, and we look forward to your next visit!

10/10 Excellent

Trina

Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Thank you!

8/10 Good

Susan

Very nice property. Could use more lighting around pool area.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you for your feedback! We're glad you enjoyed the property. We'll take your suggestion about adding more lighting around the pool area into consideration. We hope to welcome you back soon!

10/10 Excellent

Daniel W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went in early May and were very impressed with the facilities and were blown away by the scenery. Gorgeous and quiet little place that offered us a very relaxing stay.
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for your positive feedback! We're thrilled to hear that you were impressed with our facilities and found the scenery gorgeous and tranquil. It's wonderful to know that you had a very relaxing stay with us. We hope to welcome you back for another enjoyable experience in the future!

10/10 Excellent

Gennaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I will stay here next time out.
Stayed 5 nights in Apr 2024
Response from Guest Services on 20 May 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed your stay and look forward to welcoming you back next time.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and the huge tub was badass too
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
We're thrilled to hear that you enjoyed the tranquility and the spacious tub during your stay! Thank you for your kind words, and we hope to host you again soon.

10/10 Excellent

Lynn

I loved how quiet it was. Only tiny things like like bulbs needing replacing. Wish my view wasn’t blocked by a bush. Overall my first solo trip was excellent
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for sharing! We're thrilled you enjoyed the peaceful atmosphere, despite minor issues. We're delighted your first solo trip was excellent overall and hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in May 2024
Response from Guest Services on 17 May 2024
Thank you!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is quiet, peaceful, had a great view and on the golf course.
Stayed 2 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you! We're delighted you enjoyed the peaceful setting and golf course view. We look forward to welcoming you back soon!

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was nice, dated.. but still comfortable. Only negative about this place was the front Desk Staff. Had a very unwelcoming vibe when checking in, and felt bothered when i asked for ice. But other than that, i enjoying my room.
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for your feedback. We're glad you found your room comfortable, but we apologize for any issues with our front desk staff. We'll address this to ensure a better experience in the future. We hope to welcome you back soon!

8/10 Good

Anni

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing wished the restaurant was open and bar
Stayed 1 night in Apr 2024
Response from Guest Services on 20 May 2024
Thank you for your feedback! We're glad you found your stay relaxing. We apologize for any inconvenience regarding the restaurant and bar. We hope to welcome you back soon!

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice stay
Stayed 2 nights in Apr 2024
Response from Guest Services on 7 May 2024
Thank you!

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a couple of times. Hotel rooms are now rundown & need lots of updating. Worst beds even though I was told new mattresses a year ago, didnt feel like they were replaced 10yrs ago. Staff at front desk were unaccommodating an could have been much more friendly. Restaurant is not part of hotel & it was a hassle to bring food back to room. Overall, I felt like I was a bother to hotel staff when asking for soda/water or more towels. Spent my days at the Boulders Spa & unlikely to book Inn at Eagle Mountain in future unless many changes happen. There are many nicer and affordable AirBnBs nearby.
Stayed 3 nights in Apr 2024
Response from Guest Services on 20 May 2024
We're truly sorry to hear about your disappointing experiences during your recent stays. We apologize for the condition of the hotel rooms and any inconvenience caused by the beds and unaccommodating staff. Your feedback regarding the restaurant and service at the front desk is concerning, and we'll address these issues promptly to ensure a better experience for our guests. We understand your frustration and appreciate your candid feedback. We'll work diligently to make necessary improvements and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 17 May 2024
Thank you!

8/10 Good

Dana

Stayed 2 nights in Apr 2024
Response from Guest Services on 17 May 2024
Thank you.

10/10 Excellent

Mark

Stayed 1 night in Apr 2024
Response from Guest Services on 17 May 2024
Thank you!

4/10 Poor

frank

Stayed 2 nights in Apr 2024
Response from Guest Services on 20 May 2024
Thank you for your rating. We're sorry your experience wasn't up to expectations. If you have specific feedback, we'd love to hear it to help us improve.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a pleasurable stay
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
Thank you! It was a pleasure welcoming you in.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the area ambience. Rooms are spacious and comfortable.
Stayed 3 nights in Apr 2024
Response from Guest Services on 20 May 2024
Thank you for your review! We're glad you enjoyed the area's ambiance and found our rooms spacious and comfortable. We hope to welcome you back soon!

10/10 Excellent

Tammy, Olympia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a downtown experience this is not your place. If you want a beautiful atmosphere with peaceful ambiance and privacy then you might like it. Great service as soon as I walked in. Thank You!
Stayed 1 night in Apr 2024
Response from Guest Services on 20 May 2024
Thank you for your feedback! We're delighted to hear that you enjoyed the peaceful ambiance and privacy our location offers. Providing great service is a top priority for us, and we're glad to hear that you were pleased with your experience from the moment you walked in. We appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here! It was so quiet and peaceful. You don’t hear neighbors or traffic. There is an Italian restaurant on site that will deliver to your room between certain hours. The suite was a little dated, but still nice. The only negative thing is that we asked for more towels and to have sheets changed, and a maintenance man came and handed us the towels and sheets. We never saw housekeepers in the four days we were there. Overall, it was a great place, and we want to stay again.
Stayed 3 nights in Apr 2024
Response from Guest Services on 20 May 2024
Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the quiet and peaceful atmosphere during your stay. We're glad you appreciated the convenience of the on-site Italian restaurant and the comfort of your suite, despite it being a bit dated. We apologize for the inconvenience regarding the towels and sheets, and we'll address this to ensure a smoother process for future guests. Your feedback is valuable to us, and we look forward to welcoming you back for another great stay!

10/10 Excellent

Leslie, Fort Collins

Travelled with family
Liked: Cleanliness, staff & service, amenities
The views and landscape was beautiful. The staff was great too.
Stayed 2 nights in Apr 2024
Response from Guest Services on 17 May 2024
Thank you for your feedback, Leslie. We are happy to see you enjoyed your stay and our staff was able to assist you. We look forward to seeing you again soon.

4/10 Poor

D Jeremy, Hooper

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I rented this specific suite due to that it had a whirlpool jetted tub. The hot water didn’t last long enough to even have a luke warm bath. The sheets in the bed felt very startched, stiff & itchy.. I informed the front desk of this and the gentleman apologized for the inconvenience and that was it. No let me get the manager or at least call the manager. Very disappointed considering the price paid.
Stayed 1 night in Apr 2024
Response from Guest Services on 20 May 2024
We're truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the issues you encountered with the whirlpool tub and the discomfort caused by the bedding. Your feedback is valuable, and we'll address these concerns promptly to ensure a more enjoyable stay for our guests in the future. If you'd like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is a hidden gem! Beautiful surroundings, classy, large rooms, clean and crisp sheets, jetted bathtub. Not a party scene, but a place to relax and enjoy the desert. Loved it!
Stayed 2 nights in Mar 2024
Response from Guest Services on 3 Apr 2024
Thank you for capturing the tranquility and scenery in your review, Brittany! It makes us happy to see that you enjoyed the spirit of our property. We hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 3 Apr 2024
Thank you.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
The view and surrounding area and how quiet it was!
Stayed 1 night in Feb 2024
Response from Guest Services on 8 Apr 2024
Thank you! We are very happy to see that you enjoyed your stay.

10/10 Excellent

margie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkable customer service and friendly staff. It is a hidden gem in Arizona
Stayed 6 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
We appreciate your kind words, Margie. Thank you for staying with us and hope you visit us again soon.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed that our room seemed like a tiny condo, separated from the other rooms by structure style. We had a private patio and an beautiful view of the east part of the Phoenix Valley.
Stayed 1 night in Mar 2024
Response from Guest Services on 24 Mar 2024
We are all very happy to see you enjoyed your stay and the property's scenery, Jan. We look forward to seeing you again next time you wish to get away.

10/10 Excellent

john

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thank you!

6/10 Okay

Ellen

Disliked: Amenities
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr 2024
It seems we weren't able to meet your expectations and I would like to apologize for that. We prioritize our guest experience therefore please feel free to give us a call so we can improve.

8/10 Good

Paul

Travelled with family
Liked: Staff & service
Decent accommodations, good dinner restaurant....definitely a destination since nothing around the property.
Stayed 3 nights in Mar 2024

4/10 Poor

Lendie

Travelled with group
Couch smelled like urine. 7 months prior we had requested a certain room. Request not honored. We have stayed at this resort 8 years in a row. Not pleased this year at all. Will go VRBO next year for our golf trip.
Stayed 3 nights in Mar 2024

8/10 Good

philippe

Liked: Cleanliness, property conditions & facilities
I did not like: no daily room making. need to call outside for issues with internet. no bottled water in the bedroom.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you!

10/10 Excellent

Linda

Stayed 2 nights in Mar 2024
Response from Guest Services on 3 Apr 2024
Thank you!

10/10 Excellent

Guy

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you!

6/10 Okay

Andrea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The area surrounding a property was very peaceful. The one particular staff person rolled his eyes at me multiple times as I had to ask for ice usually twice a day. This is really unacceptable for a resort for the guest not to have access to ice. We would NEVER consider staying here again.
Stayed 7 nights in Feb 2024

10/10 Excellent

Sharon

Stayed 1 night in Mar 2024
Response from Guest Services on 3 Apr 2024
Thank you!

8/10 Good

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel located on Golf Course in the mountains. If you want a getaway from everything this property is for you. However, if you are doing anything in Scottsdale or Phoenix be prepared to travel as the property is on outskirts and not as close to highway system in the Phoenix area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice - quiet, conveniently close to the golf course/restaurant.
Stayed 6 nights in Feb 2024

10/10 Excellent

Ronald, Fort Collins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views.
Stayed 7 nights in Feb 2024
Response from Guest Services on 7 Mar 2024
Thank you for your feedback!

10/10 Excellent

Douglas

Stayed 2 nights in Feb 2024
Response from Guest Services on 21 Mar 2024
Thank you!

6/10 Okay

Mitchell

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice location. Not many amenities. Comfortable room. Best for golfers, less so for families.
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the standard I'm used to for over 300/night
It's an old hotel..you have to walk to the lobby for ice, towels, toiletries..not that clean feeling because its so old. Beautiful views and that mattered. The bed was comfortable.
Stayed 3 nights in Feb 2024

6/10 Okay

Janice, Chula Vista

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Restaurant was very good. The people at the front desk were less than inviting. Upon arrival there was no greeting. Departure was pretty much the same no thank you, please come back again etc. the rooms are in need of remodeling, fan in bathroom were dark yellow , wallpaper starting to peel. The room above our friends room sounded like a Herd of elephants, when they took a shower it sounded like a jet engine. For the price of the room I would have expected a bit more, restaurant is only open Thursday through Sunday evenings only. Definitely will not stay there again
Stayed 3 nights in Feb 2024