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Reviews of Hyatt Place Philadelphia/ King of Prussia

3 out of 5
Hyatt Place Philadelphia/ King of Prussia
440 American Avenue, King of Prussia, PA

Reviews

7.4

Good

Rating 10 - Excellent. 387 out of 1003 reviews" "
Rating 8 - Good. 244 out of 1003 reviews" "
Rating 6 - Okay. 151 out of 1003 reviews" "
Rating 4 - Poor. 113 out of 1003 reviews" "
Rating 2 - Terrible. 108 out of 1003 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Leyvy, tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Walking
Stayed 1 night in May 2024
Response from Alexandra on 10 May 2024
Thank you for rating us 4 out of 5! We're glad you enjoyed your stay. If there's anything we can improve to make your experience even better, please let us know. We hope to welcome you back soon!

8/10 Good

Diyar Talib

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Alexandra on 10 May 2024
Dear Diyar,Thank you for rating us 4 out of 5! We're glad you enjoyed your stay. If there's anything we can improve to make your experience even better, please let us know. We hope to welcome you back soon!

6/10 Okay

Brad

Travelled with family and small children
Disliked: Amenities
It’s average
Stayed 1 night in May 2024
Response from Alexandra on 10 May 2024
Dear Brad,Thank you for your feedback! We're glad you found your stay to be average, but we're always striving to improve our guests' experiences. If there's anything specific we could do to enhance your next visit, please let us know. We hope to welcome you back in the future!

6/10 Okay

Chelsea

Travelled with partner
Disliked: Amenities
Room tv was not working when we got there, no microwave in rooms, sinks are not inside the bathroom and the AC did not have buttons or knobs to adjust it
Stayed 1 night in May 2024
Response from Alexandra on 10 May 2024
Dear Chelsea,Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered during your stay. We understand how important it is for everything in your room to work properly and to have the amenities you expect. We will look into the issues you mentioned regarding the TV, microwave, sink placement, and AC controls to ensure that we improve for future guests. Your comments help us to identify areas where we need to focus our efforts. We hope you'll give us another chance to provide you with a better experience in the future. Thank you for staying with us.

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not update with the usb port to plug laptop or phone very inconvenient
Stayed 2 nights in Apr 2024
Response from Alexandra on 10 May 2024
Dear Sean,Thank you for taking the time to leave a review. We're glad to hear you enjoyed your stay overall! We appreciate your feedback regarding the USB ports. We will take your comments into account.We hope you'll consider staying with us again in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Alexandra on 10 May 2024
Dear Frank,Thank you for the perfect rating! We're thrilled you enjoyed your stay with us. If there's anything more we can do to make your next visit even better, please let us know. We hope to see you again soon!

6/10 Okay

Shadeara

Travelled with family and small children
Disliked: Property conditions & facilities
I feel like the pictures don’t properly portray what the property actually looks like. There is no jacuzzi like the picture shows. The staff is great. I just thought the hotel would be a bit more upscale but it wasn’t.
Stayed 3 nights in Apr 2024
Response from Alexandra on 10 May 2024
Respond to Shadeara,Thank you for taking the time to share your feedback. We're glad to hear you found our staff to be great, but we're sorry that the property did not meet your expectations. We appreciate your comments about the pictures and the jacuzzi, and we'll take a closer look at how we can improve the accuracy of our photos and descriptions. Your feedback is valuable to us as it helps us enhance our guests' experience. If there's anything we can do to make it up to you, please don't hesitate to let us know. Thank you again, and we hope you'll consider staying with us in the future.

10/10 Excellent

Susan E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the desk were so caring and welcoming! Loved this location and especially thought the breakfast was very nice and efficient. There are lots of sidewalks to safely walk and also a very high-scale mall minutes away. Very safe location with lots to offer. Stay here you'll be back!
Stayed 1 night in Apr 2024
Response from Alexandra on 10 May 2024
Dear Susan E.Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and appreciated our caring staff, location, and breakfast offerings. It's great to know you took advantage of the safe walking paths and nearby mall. We look forward to welcoming you back on your next visit!

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and staff were friendly!
Stayed 1 night in Apr 2024
Response from Alexandra on 10 May 2024
Dear Erin,Thank you for sharing your positive experience! We're delighted to hear you enjoyed the spacious rooms and friendly staff. We hope to welcome you back for another great stay soon!

10/10 Excellent

Fabiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being there, mainly because I'm a very allergic person and everything was very clean organized 🙏
Stayed 2 nights in Apr 2024
Response from Alexandra on 10 May 2024
Dear Fabiana,Thank you for your kind words! We're thrilled to hear that our cleanliness and organization made your stay comfortable. Your feedback means a lot to us, and we hope to have you back soon. If there's anything else we can do to make your next visit even better, please let us know!

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, I had no complains. The place was quiet which I loved very much.
Stayed 2 nights in Apr 2024
Response from Alexandra on 10 May 2024
Dear Brittany,Thank you so much for your kind words! We’re delighted to hear you had an enjoyable and peaceful stay with us. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Jonathon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me and The Boys were in town for a show in Philly and it was a simple overnighter at the hotel. I’ve stayed numerous places on my travels and Hyatt Place is definitely one of the nicer ones. Staff was friendly and the hotel met all of our expectations. Will definitely stay here again as long as the price remains reasonable.
Stayed 1 night in Apr 2024
Response from Alexandra on 10 May 2024
Dear Jonathon,Thank you for choosing Hyatt Place for your recent stay in Philly! We're thrilled to hear that our staff made you feel welcome and that your experience met your expectations. We're glad you enjoyed your stay and hope to see you and The Boys back with us for your next visit to the area. Safe travels until then!

10/10 Excellent

Leeann

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place kids and I enjoyed it alot
Stayed 2 nights in Apr 2024
Response from Alexandra on 10 May 2024
Dear Leeann,Thank you for your kind review! We're so glad to hear that you and your kids had a great time during your stay. If there's anything we can do to make your next visit even better, please let us know. We hope to welcome you back soon!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy not only with the service and quality but the room itself was very refreshing to tour pa and come back to a quiet clean room.
Stayed 1 night in Apr 2024
Response from Alexandra on 10 May 2024
Dear Rebecca,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the service and quality, as well as the comfort and cleanliness of your room. It's our pleasure to provide you with a relaxing space to return to after exploring. We hope to welcome you back for another refreshing stay in the future!

10/10 Excellent

Magalys

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The rooms are super nice and well maintained.
Stayed 1 night in Apr 2024
Response from Alexandra on 10 May 2024
Dear Magalys,Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay and found our rooms to be super nice and well maintained. We strive to provide a top-notch experience for our guests, and your feedback is very rewarding. We hope to welcome you back for another excellent stay soon!

4/10 Poor

India

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexandra on 10 May 2024
Dear India,Thank you for choosing to stay with us during your recent visit and for taking the time to share your feedback. We're sorry to see that your experience did not meet your expectations, as indicated by your rating. We value all feedback, whether positive or negative, as it helps us improve and provide better experiences for our guests in the future.If there is anything specific that impacted your stay or any details you'd like to share, we'd appreciate hearing from you directly. Please feel free to reach out to us at [contact information] so we can address your concerns and work to make things right.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice the room was beautiful except the pullout bed was to long to be used due to the location. And the house keeping didn't come when they were suppose to and I had to go to the front desk and ask for fresh towels toilet paper and trash bags....the pool was also closed for 2 full days while we were there which was the ONLY reason I chose to stay at the hotel with my children so they could swim and we couldn't .....other then that it was very nice the staff is very friendly
Stayed 7 nights in Mar 2024
Response from Alexandra on 10 May 2024
Dear Roberta,Thank you for sharing your feedback with us. We’re pleased to hear you found our hotel nice and our staff friendly. However, we're sorry to hear about the issues you encountered with the pullout bed and housekeeping, as well as the pool being closed during your stay. We understand how important these aspects are to your overall experience, especially when traveling with your children.Your comments have been noted, and we will address these concerns with our team to prevent similar issues in the future. We hope to have the chance to welcome you back and provide you with a better stay. Thank you again for your review.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Mar 2024
Response from Alexandra on 10 May 2024
Dear Maria,Thank you for the perfect rating! We're thrilled you enjoyed your stay with us. If there's anything more we can do to make your next visit even better, please let us know. We hope to see you again soon!

10/10 Excellent

Kimiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked different from what I booked, but it was still ok. There where kids running in and out of there rooms all morning slamming the doors.
Stayed 1 night in Mar 2024
Response from Alexandra on 10 May 2024
Dear Kimiko,Thank you for taking the time to share your feedback with us. We appreciate your comments about the room and apologize if it did not meet your expectations. We're also sorry to hear about the noise disturbance from other guests. We understand how important a quiet environment is for a restful stay, and we will be addressing this issue to ensure a more pleasant experience for future guests. Please don't hesitate to reach out to us directly if you have any further concerns. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kathyrn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and the staff was extremely friendly! Ryan was very nice.
Stayed 2 nights in Mar 2024
Response from Alexandra on 10 May 2024
Dear Kathyrn,Thank you for taking the time to share your kind review! We are delighted to hear that you had a great stay and that our team, especially Ryan, made your experience even better. We hope to welcome you back soon!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Alexandra on 10 May 2024
Dear Phillip,Thank you for your rating! We appreciate your feedback and are glad you had a good stay. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly. Quick check in. Room is very clean and large bathroom area. Would definitely stay here again
Stayed 1 night in Mar 2024
Response from Alexandra on 10 May 2024
Dear Lisa,Thank you for sharing your positive experience! We're delighted to hear that our friendly front desk staff, quick check-in, and clean, spacious room made your stay enjoyable. We're looking forward to welcoming you back again in the future!

10/10 Excellent

Nashia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place for a weekend getaway! I was immediately greeted by all staff upon entering the hotel. Everyone was super friendly. The facility was clean, newly renovated and had a lot of amenities.
Stayed 2 nights in Mar 2024
Response from Alexandra on 10 May 2024
Thank you so much for your kind review! We’re thrilled you enjoyed your weekend getaway with us and appreciated the warm welcome from our team. It’s great to hear you found our facility clean and well-equipped with amenities. We hope to welcome you back for another stay soon!

4/10 Poor

kimberly, York

Disliked: Staff & service, property conditions & facilities
We also sray here, but there are no USB ports in the room. Our refrigerator didnt work and some of the ice machines were out if ice.
Stayed 1 night in Mar 2024
Response from Alexandra on 10 May 2024
dear kimberly,Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Your comments about the USB ports, refrigerator, and ice machines have been noted, and we will address these issues promptly. We strive to provide the best possible experience for our guests, and we appreciate your feedback as it helps us improve. Please feel free to reach out to our front desk for any immediate needs during your stay. We hope to have the opportunity to host you again in the future and provide you with a better experience. Thank you.

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel, and everything went well. The room was nicely cleaned and staff was personable and respectful. One challenge appeared to be the toilet needing a new flapper, to stop the water from running once it was flushed. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Alexandra on 15 Mar 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at our hotel and that everything met your expectations. We appreciate your kind words about our clean rooms and our friendly and respectful staff.We apologize for the inconvenience caused by the issue with the toilet flapper. Rest assured, we have addressed this promptly to ensure that it doesn't affect the comfort of our future guests.We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service
Room was compact. An extra Sofa bed would have been nice. Sink is outside of the bathroom in the bedroom. Overall, the staff were nice and efficient.
Stayed 1 night in Mar 2024
Response from Alexandra on 10 May 2024
Dear Frank,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff, and we're pleased to hear that you found them nice and efficient.We're sorry to hear that the layout of the room and the lack of a sofa bed did not meet your expectations. Your feedback is valuable to us, and we'll take your comments into consideration as we work to improve our guest experience.We hope you enjoyed your stay overall, and we'd be delighted to welcome you back in the future for an even better experience. If there's anything we can do to make your next visit more comfortable, please don't hesitate to let us know.Thank you again for your review!

8/10 Good

Judy

Travelled with partner
Always feel comfortable staying there.
Stayed 1 night in Mar 2024
Response from Alexandra on 15 Mar 2024
Dear Judy,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be nice and efficient during your stay.Regarding your preference for an extra sofa bed in the room, we do offer rooms with pull-out sofa beds, which are a popular choice among our guests seeking additional sleeping space. We recommend making arrangements in advance to ensure the availability of your desired room type for your next visit.Additionally, we appreciate your feedback regarding the sink location outside of the bathroom. We'll certainly take this into consideration for future enhancements to our facilities.Thank you again for your valuable feedback, and we look forward to welcoming you back soon.Warm regards,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to location I needed to visit.
Stayed 3 nights in Mar 2024
Response from Alexandra on 15 Mar 2024
Dear Joseph,We're delighted to hear that our location was convenient for your needs! Providing easy access and convenience to our guests is one of our top priorities. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexandra on 15 Mar 2024
We are thrilled to hear that you had such a wonderful experience during your stay with us! Thank you for taking the time to rate us with five stars. We strive to provide exceptional service and comfort to all our guests, and it's incredibly rewarding to know that we've met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

2/10 Terrible

Briana

Travelled with family
Smells terrible. Not clean.
Stayed 1 night in Mar 2024
Response from Alexandra on 7 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. We are genuinely surprised to hear about the unpleasant smell and cleanliness concerns you encountered, as we take great pride in maintaining a high standard of cleanliness throughout our property.Please rest assured that your comments have been brought to the attention of our housekeeping team, and we are actively investigating the matter to address any issues that may have occurred during your stay. We understand the importance of a clean and welcoming environment for our guests, and your feedback is invaluable in helping us improve.If you could provide more specific details about your experience, such as the date of your stay and the room you were in, it would greatly assist us in our investigation.

6/10 Okay

WENDY

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Alexandra on 7 Mar 2024
Dear WENDY,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your input and are pleased to hear that you chose to stay with us.We noticed that you rated us 3 out of 5, and while we're grateful for your rating, we would love to hear more about your experience to better understand how we can further improve and meet your expectations. Your satisfaction is our top priority, and your insights would be invaluable in helping us enhance our services.If you have any specific feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We are committed to providing an exceptional experience for all our guests, and your input will aid us in achieving that goal.Once again, thank you for choosing our hotel. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in King of Prussia. The rooms are spacious, staff were friendly and the rooms are clean! Can’t ask for anything else!
Stayed 2 nights in Feb 2024

10/10 Excellent

amy

Stayed 1 night in Feb 2024
Response from Alexandra on 10 May 2024
Dear amy,Thank you for the perfect rating! We're thrilled you enjoyed your stay with us. If there's anything more we can do to make your next visit even better, please let us know. We hope to see you again soon!

10/10 Excellent

Cathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and polite! The hotel’s included breakfast had a nice set of options and coffee was available all day. Great hotel for families.
Stayed 2 nights in Feb 2024

8/10 Good

Anthony

Stayed 1 night in Feb 2024
Response from Alexandra on 10 May 2024
Dear Anthony,Thank you for your rating! We appreciate your feedback and are glad you had a good stay. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Corsair

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and it was such a pleasant stay. The room was beautiful and clean and the staff were so nice in helping with any of my needs. Definitely coming back
Stayed 2 nights in Feb 2024

6/10 Okay

Lynda Lund

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 2 nights in Jan 2024

4/10 Poor

Steve

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Alexandra on 31 Jan 2024
Dear Steve,Thank you for choosing to stay with us, and for taking the time to provide feedback on your recent visit. We value every guest's opinion, and we are sorry to hear that your experience fell below your expectations, as indicated by your 4 out of 10 rating.We would greatly appreciate any specific details or concerns you may have had during your stay, as this information is crucial for us to address and improve upon any shortcomings. Our team is committed to ensuring that our guests have a comfortable and enjoyable stay, and your feedback is essential in helping us achieve this goal.If you have any specific comments or suggestions that you would like to share, please feel free to reach out to us directly. We genuinely care about the satisfaction of our guests and would welcome the opportunity to make things right.We hope to have the chance to welcome you back in the future, so we can provide you with an improved experience that meets or exceeds your expectations.Thank you again for your feedback.Best Regards,

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, location, and accommodation were top notch!
I needed somewhere to stay until my house HVAC unit was fixed. I booked Hyatt Place in KoP because of the reasonable rate and location. The front desk staff members were friendly and accommodating. The room was clean, cozy and spacious. The free breakfast was delightful with tons of options and the coffee was delicious. Also, as an added bonus - I mentioned to front desk staff about it being my birthday. To my surprise a few hours later a lovely staff member knocked on my room door with the cutest birthday surprise - balloon, wine, chocolates and Kiehls samples. Totally unexpected and was so nice of them. If you are traveling for work or pleasure you should definitely stay here!
Stayed 1 night in Jan 2024
Response from Alexandra on 31 Jan 2024
Dear Tamika,Thank you so much for taking the time to share your wonderful experience at Hyatt Place in KoP. We are thrilled to hear that your stay with us exceeded your expectations, and we are honored to have been a comfortable haven for you during the HVAC unit repair at your home.It brings us immense joy to know that you found our front desk staff friendly and accommodating. We strive to create a welcoming atmosphere for all our guests, and we're delighted to hear that you felt well taken care of. It's also fantastic to learn that your room met your expectations in terms of cleanliness, coziness, and spaciousness.We're thrilled that you enjoyed our complimentary breakfast with its variety of options and delicious coffee. Birthdays are special occasions, and we're so pleased that you chose to share yours with us. It warms our hearts to hear that our surprise for you—a balloon, wine, chocolates, and Kiehl's samples—added an extra layer of joy to your day. Moments like these truly make our efforts worthwhile.Your kind words about recommending Hyatt Place in KoP for both business and leisure travelers mean the world to us. We appreciate your trust in our services and hope to have the pleasure of hosting you again whenever your travels bring you our way.Wishing you a belated happy birthday and many more memorable moments!Warm regards,

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Stayed 3 nights in Jan 2024

10/10 Excellent

Xiang

Travelled with family
Liked: Staff & service, property conditions & facilities
Very satisfied
Stayed 1 night in Jan 2024

8/10 Good

Olufemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very quiet and serene area
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute, very smooth stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Bilal

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Taurean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mykel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023