Reception
Check availability

Reviews of Doubletree by Hilton Philadelphia Airport

4 out of 5
Doubletree by Hilton Philadelphia Airport
4509 Island Ave, Philadelphia, PA

Reviews

7.2

Good

Rating 10 - Excellent. 598 out of 1589 reviews" "
Rating 8 - Good. 326 out of 1589 reviews" "
Rating 6 - Okay. 242 out of 1589 reviews" "
Rating 4 - Poor. 196 out of 1589 reviews" "
Rating 2 - Terrible. 227 out of 1589 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Natasha

Business traveller
Disliked: Amenities
Customer service was awful.
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thank you for your review, Natasha. We apologize that you did not enjoy your stay. We strive to exceed guest expectations with each visit. We will discuss your comments with our team and look to improve before your next stay with us!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was extremely friendly. This truly is the city of brotherly love.
Stayed 1 night in May 2024
Response from Management on 22 May 2024
Thank you for your review, Scott. We appreciate your feedback and look forward to your future stay with us!

2/10 Terrible

Fumitake

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad attitude from the front desk for room cleaning. After staying one night, even we requested at the front desk for cleaning the room in the morning, nobody clean the room at all. By the way, the room carpet is too old so that it smells badly.
Stayed 2 nights in May 2024
Response from Management on 21 May 2024
Thank you for your review, Fumitake. We apologize for any inconvenience you may have experienced during your stay. We strive to exceed guest expectations with each visit. We will discuss your comments internally as a team to determine how we can improve for your next visit!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 22 May 2024
Thank you for your review, William. We look forward to your future stay with us.

2/10 Terrible

Yanaira

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt unsafe. The room didn’t even have a mini fridge this was not listed on the description. The tub had rust in it. The hotel bar was dirty and felt unsanitary
Stayed 2 nights in May 2024
Response from Management on 20 May 2024
Thank you for your review, Yanaira. We apologize that you did not enjoy your stay. We strive to exceed guest expectations with each visit. We will share your comments with our team and look forward to your future stay with us.

6/10 Okay

Stephane

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Management on 20 May 2024
Thank you for your review, Stephane. We look forward to your future stay with us.

2/10 Terrible

todd

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very old and unkept. Feels very grimy and dirty. Really disappointed.
Stayed 1 night in May 2024
Response from Randy - General Manager on 19 May 2024
Thank you for the feedback. We do apologize for the inconveniences you experienced. We will be starting a complete renovation project in January of 2025.

6/10 Okay

Martin

Business traveller
Liked: Cleanliness
Was too long to wait for the shuttle at the airport, higher than the 30 minutes announced. Some of the room’s accessories could do with a refresh. Restaurant is ordinary…
Stayed 1 night in May 2024
Response from Randy - General Manager on 19 May 2024
Thank you for the feedback, we appreciate it and will use to make improvements moving forward. We will be starting a complete hotel renovation in January of 2025.

6/10 Okay

Angelo

Liked: Property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Management on 20 May 2024
Thank you for your review, Angelo. We look forward to your future stay with us.

2/10 Terrible

Lindsay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been waiting almost an hour for airport shuttle to get to the airport. Front desk says it runs every thirty minutes but when it came by it was full.
Stayed 1 night in May 2024
Response from Management on 21 May 2024
Thank you for your review, Lindsay. We apologize for the inconvenience and will share your comments with our team. We strive yo ex eed guest expectations and will work towards accomplishing that goal. We look forward to your future visit with us.

6/10 Okay

Kevin, Philadelphia

Stayed 1 night in May 2024
Response from Randy - General Manager on 19 May 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Randy - General Manager on 14 May 2024
Thank you for staying with us. We appreciate your business and look forward to welcoming you back.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the airport, which I chose because I was arriving late and leaving early. Great shuttle service and awesome food and beverages. Welcoming and friendly staff, and room spacious, with great bathroom.
Stayed 2 nights in May 2024
Response from Management on 13 May 2024
Thank you for your review, Dawn. We look forward to your future stay with us!

10/10 Excellent

Abbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and quiet
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Thank you for your review. We look forward to your future stay with us!

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Randy - General Manager on 13 May 2024
Thank you for staying with us. We appreciate your business and feedback.

6/10 Okay

William C

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Management on 13 May 2024
Thank you for your review, William. We look forward to your future stay with us!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Thank you for your review, Benjamin. We look forward to your future stay with us!

8/10 Good

Craig

Beds were very comfortable. Everything was clean. Drive through outside had a crumbling ceiling with falling stucco.
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Thank you for your review, Craig. We will share your comments with our team.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access Rooms reasonless Staff excellent
Stayed 1 night in May 2024
Response from Management on 10 May 2024
Thank you for your review, Louis. We look forward to your future stay with us!

4/10 Poor

cindy

Disliked: Property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Management on 10 May 2024
Thank you for your review, Cindy. We apologize that we did not meet your expectations but look forward to another opportunity to exceed them in the future!

4/10 Poor

MARY

Disliked: Staff & service, amenities, property conditions & facilities
I was shocked to find such a poor quality room at this hotel especially with how expensive it was. My biggest complaint was the shower. After a long day of traveling all I wanted was a good hot shower with good water pressure and a nice bed. Well, i couldnt get the water to more then one temperature even if i tried for a long time turning the knob different ways. And the water pressure was so low i couldnt even rinse my hair properly. Plus it smelled musty in the bathroom/shower area. No fridge or microwave in the room. Over all a disappointing stay.
Stayed 1 night in May 2024
Response from Management on 8 May 2024
Thank you for your review, Mary. We apologize that your experience was less than perfect. We take pride an exceeding guest expectations with each stay. Your comments will be shared and discussed with our team to improve for your future stay with us.

10/10 Excellent

Jeanine

Travelled with family and small children
Liked: Amenities
I liked the hotel but my tv was messed up and I was charged for the internet after I was told it was free.
Stayed 2 nights in Mar 2024
Response from Management on 8 May 2024
Thank you for your review, Jeanine. We apologize for any inconvenience you may have experienced during your stay. At our facility, standard internet is offered complimentary. We do offer an upgraded version if that is needed at a small cost. In reviewing your folio, I do not see any internet charge on your folio. We appreciate you staying with us and look forward to your future stay!

10/10 Excellent

Angelic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Randy - General Manager on 7 May 2024
thank you for the feedback. We appreciate your business.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2024
Response from Management on 5 May 2024
Thank you for your review Andrew. We look forward to your future stay with us.

6/10 Okay

George Elder

Travelled with partner
Liked: Staff & service, property conditions & facilities
We just slept a couple of hours before our flight. Limited view of property.
Stayed 1 night in May 2024
Response from Management on 5 May 2024
Thank you for your review, George. We look forward to your future stay with us.

8/10 Good

Monica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 5 May 2024
Thank you for your review, Monica. We look forward to your future stay with us.

6/10 Okay

victor

Disliked: Amenities
Signs promote staff or self parking, but no one is available to park your car. Room key did not work to open the parking gate so I could self-park. Staff that i did interact with (front desk, shuttle driver) were mediocre in their welcome, enthusiasm to help, and friendliness. Room had no mini fridge; hotel had no available restaurant or cafe. Even for an airport hotel, it felt unremarkable for the price paid. I expect better from Doubletree
Stayed 1 night in Apr 2024
Response from Management on 2 May 2024
Thank you for your review, Victor. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team so that we can improve our service for your next visit. We do offer 3 separate outlet opportunities at the property. Landing serves a full breakfast buffet each morning. Cafe Express offers grab and go until noon. Players is open in the evening for dinner and drinks until midnight. We would be delighted to have you dine with us the next time you are in town.

10/10 Excellent

Kamronbek

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 2 May 2024
Thank you for your review, Kamronbek. We look forward to your future stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great dtay
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for your review, Michael. We look forward to your future stay with us.

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle was 75 minutes late. When I called to check on status, phone never picked up. Front desk understaffed for apparently over booked hotel. Waited 30 minutes to check in. Reserved and paid for king not available, sent to a double No refund. Room was shabby. Never staying here again.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for your review, Stephen We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team.

8/10 Good

Ty'Janique

Stayed 1 night in Apr 2024
Response from Management on 21 May 2024
Thank you for your review, Ty. We look forward to your future stay with us.

6/10 Okay

cortney

Liked: Staff & service
Ok for a quick stay, rooms need renovations.
Stayed 1 night in Apr 2024

6/10 Okay

Bob

Travelled with family
Disliked: Amenities
Very worn room
Stayed 4 nights in Apr 2024
Response from Management on 30 Apr 2024
Thank you for your review, Bob. We appreciate your feedback and will share your concerns with our team. We look forward to your future stay with us!

2/10 Terrible

Lixeida

Disliked: Cleanliness, staff & service, property conditions & facilities
The service wasn't that bad, but the room was dirty and full of dust and the bathroom had a spider, the bathtub was in poor condition and in general everything looked dirty and worn out.
Stayed 1 night in Apr 2024
Response from Randy - General Manager on 29 Apr 2024
Thank you for staying with us and for commenting about your stay. We will use this feedback to improve.

8/10 Good

Sevonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 30 Apr 2024
Thank you for your review, Sevonne. We look forward to your future stay with us.

6/10 Okay

Cressida

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Management on 30 Apr 2024
Thank you for your review, Cressida. We look forward to your future stay with us.

10/10 Excellent

Jessie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation to and from the airport was so easy! Pool was small yet it worked for the kids. Very clean and polished.
Stayed 8 nights in Apr 2024
Response from Randy - General Manager on 26 Apr 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 27 Apr 2024
Thank you for your review, James. We look forward to your future stay with us.

10/10 Excellent

Rasheed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, close to airport shuttle and shuttle is clutch!
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr 2024
Thank you for your review, Rasheed. We look forward to your future stay with us.

8/10 Good

Linda

Liked: Staff & service
Trash cans in the lobby were full, coffe table was dirty and the carpet was too.
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you for your review, Linda. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team. We look forward to your future stay with us.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say I've stayed at a lot of hotels and the front office check in staff ate the BEST!!!
Stayed 2 nights in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your review, Michelle. We appreciate your feedback and look forward to your future stay with us.

8/10 Good

philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find effortless check out
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your review, Philip. We appreciate your feedback and look forward to your future stay with us!

8/10 Good

Kwenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Mar 2024
Response from Management on 22 Apr 2024
Thank you for your review, Kwenton. We look forward to your future stay with us.

2/10 Terrible

SYLVIE

Stayed 1 night in Apr 2024
Response from Management on 11 May 2024
Thank you for your review, Sylvie. We are disappointed you did not enjoy your stay but look forward to a future opportunity to have you stay with us.

2/10 Terrible

Geoffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 21 Apr 2024
Thank you for your review, Geoffrey. We are sorry to see that you did not enjoy your stay but hope we will have the opportunity to host you again in the future.

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My bill was overcharged by approximately $500 and on top of that I have another pending $452.99. Calling corporate now to try to get resolved as I called the hotel and received little assistance. Absolutely terrible. Experience at the Landings restaurant, absolutely terrible. We went Saturday evening and just wanted to grab a bite to eat, the time between getting our food and checking out over 2 hours!!! I don't know what is going on with this hotel but it definitely needs some help.
Stayed 2 nights in Apr 2024
Response from Management on 18 Apr 2024
Thank you for your review, Kathleen. We apologize for any inconvenience you may have experienced during your stay We take your concerns seriously and will discuss within our team to see how we can continue improving our service. I do see that there was an overcharge and that this was corrected for you today. You should see the correction on your statement in the coming days based on the timing of the banks. But a correction has been put through. Again, we do apologize for the inconvenience and look forward to your future stay with us!

8/10 Good

Alysia

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Management on 18 Apr 2024
Thank you for your review, Alysia. We look forward to your future stay with us!

10/10 Excellent

nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean rooms , convenient to airport
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your review, Nancy. We look forward to your future stay with us!

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are getting a bit shabby. Toiletries need to be refilled.
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your review, Karen. We will share your comments with our team and look forward to your future stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Thank you for your review, John. We look forward to your future stay with us!