Room, 2 Queen Beds, Accessible, Bathtub

Reviews of Hampton Inn by Hilton Peterborough

2.5 out of 5
Hampton Inn by Hilton Peterborough
1400 Crawford Drive, Peterborough, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 315 out of 459 reviews" "
Rating 8 - Good. 104 out of 459 reviews" "
Rating 6 - Okay. 18 out of 459 reviews" "
Rating 4 - Poor. 14 out of 459 reviews" "
Rating 2 - Terrible. 8 out of 459 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Youri, Ottawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place.
Stayed 1 night in May 2024
Response from Hampton Inn PTBO on 26 May 2024
Thank you for taking the time to leave us a review, we're happy to see that you enjoyed your stay with us. We hope to welcome you back soon.

6/10 Okay

Martin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check-in needs improvement for room location that was made prior to booking
Stayed 3 nights in May 2024
Response from Hampton Inn PTBO on 22 May 2024
We sincerely appreciate your feedback and we're very sorry you were unhappy with your check in. We try our best to accommodate room location requests, however we cannot guarantee them.We will take your comments into consideration as we continually work to improve our overall guest experience. We are deeply sorry we failed to meet your expectations during your recent stay. We hope you will consider staying with us in the future.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel right next to the casino and a short drive from anywhere else in the Peterborough area. Great pool area for the kids as well.
Stayed 1 night in May 2024
Response from Hampton Inn PTBO on 20 May 2024
Thank you for your review, Jim! We are happy to hear that you and your kids enjoyed your time with us and appreciate our amenities. We hope to welcome you back on your next visit to Peterborough. Thank you for staying with us!

8/10 Good

Donna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was our first visit to Hampton Inn, Peterborough, but it definitely won’t be our last. Very kind accommodating staff. Very clean. A couple of minor issues in bathroom, but nothing of note.
Stayed 1 night in May 2024
Response from Hampton Inn PTBO on 19 May 2024
Thank you for taking the time to leave us a review, we're happy to hear you enjoyed your stay and will be returning to the property.

10/10 Excellent

Sarah, Carleton Place

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and clean room. The only issue I had was with the sound of every hotel room door closing...it needs to be buffered somehow. Way too loud and even woke me up. I know it is something small, but it is annoying after a long drive to rest in a new hotel.
Stayed 1 night in May 2024
Response from Hampton Inn PTBO on 19 May 2024
Thank you for taking the time to leave us a review and sharing your experience with us. We will take your comments into consideration as we continually work to improve our overall guest experience.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hampton Inn PTBO on 13 May 2024
Thank you for taking the time to leave us a great review. We hope to welcome you back soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent staff.
Stayed 1 night in May 2024
Response from Hampton Inn PTBO on 14 May 2024
Thank you for taking the time to leave us a review and a 5 star rating. We hope to welcome you back in the near future Richard.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Pleasant staff All good! Wish the pillows were firmer.(very soft)
Stayed 1 night in May 2024
Response from Hampton Inn PTBO on 12 May 2024
Thank you for taking the time to leave us a review, we're pleased to hear you had a great experience with our staff. We can always provide more pillows if need, just contact the front desk and we would be happy to provide you with extras next time.

10/10 Excellent

Tak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in May 2024
Response from Hampton Inn PTBO on 6 May 2024
Thank you for taking the time to share your recent experience with us, we hope to welcome you back soon!

2/10 Terrible

Olivia

Stayed 1 night in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kayleigh on 2 May 2024
Thank you so much for taking the time to leave a review! We're so happy you enjoyed your stay so much you left us a 5!

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here previously when in the area and all of the staff was incredibly friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hampton Inn PTBO on 28 Apr 2024
Thank you for taking the time to leave us a review, we're happy to hear you had a great experience with our staff. We hope to welcome you back soon.

10/10 Excellent

Janine

Stayed 1 night in Apr 2024
Response from Hampton Inn PTBO on 12 May 2024
Thank you for taking the time to leave us a review, we hope to welcome you back soon.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Spacious rooms. Nice front desk. Good location.
Stayed 1 night in Apr 2024
Response from Hampton Inn PTBO on 14 Apr 2024
Thank you for taking the time to leave us a wonderful review, we're happy to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn PTBO on 8 Apr 2024
Thank you for taking the time to leave us a wonderful rating Pierre, we hope to welcome you back soon.

10/10 Excellent

Kavish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Peterborough. If your type is modern.
Stayed 1 night in Mar 2024
Response from Kayleigh on 5 Apr 2024
Thank you so much for taking the time to leave a review! We're so happy that you enjoyed your stay with

10/10 Excellent

Luc, Ottawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and super clean property.
Stayed 1 night in Apr 2024
Response from Kayleigh on 5 Apr 2024
Thank you so much for taking the time to leave a review! We're delighted that youen

10/10 Excellent

Sherri

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024
Response from Hampton Inn PTBO on 27 Mar 2024
Thank you for taking the time to leave us a wonderful review Sherri. We hope to welcome you back soon.

10/10 Excellent

GREGORY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast!
Stayed 1 night in Mar 2024
Response from Hampton Inn PTBO on 26 Mar 2024
Thank you for taking the time to leave us a review, we're happy to see that you enjoyed out hot breakfast selection.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 5 Mar 2024
Thank you for taking the time to leave us a review, we hope to welcome you back soon.

8/10 Good

Odell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 27 Feb 2024
Thank you, Odell for leaving us a great review! We are happy to hear that you enjoyed your stay and our staff, your compliment will be passed along to our team. We appreciate your time and we hope to welcome you back soon.

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 26 Feb 2024
Thank you, Sarah, for taking the time to leave us a great review. we hope to welcome you back soon!

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Thanks so much !
Stayed 2 nights in Feb 2024
Response from Hampton Inn PTBO on 25 Feb 2024
Thank you for taking the time to leave us a wonderful review Jessie, we hope to welcome you back soon!

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 21 Feb 2024
Thank you for taking the time to leave us a great rating! We hope to see you again soon.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 20 Feb 2024
Thank you Laura, for taking the time to leave us a review. We hope to welcome you back soon.

10/10 Excellent

Heather, Norland

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Clean
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 14 Feb 2024
Thank you for taking the time to leave us a review, we are happy to hear that you enjoyed your stay and had a good experience with our staff!

6/10 Okay

Isabel

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 12 Feb 2024
Thank you for taking the time to leave us a rating, if you would like to share any other feedback from your experience with us, please feel free to let us know.

10/10 Excellent

Christie

Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 26 Mar 2024
Thank you for taking the time to leave us a wonderful review. We hope to welcome you back soon.

10/10 Excellent

Nirav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 1 Feb 2024
Thank you for taking the time to leave us a wonderful rating! We hope to welcome you back soon Nirav.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place to stay.
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 25 Jan 2024
Thank you for taking the time to leave us a review from your recent stay. We're happy to hear that you had an enjoyable stay with us and hope to welcome you back soon.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Comfy bed. Quiet rooms
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 21 Jan 2024
Thank you for taking the time to leave us a review of your recent stay with us! We're so happy to hear that you enjoyed your stay and found the room comfy and enjoyable.

8/10 Good

Kavish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Gotta arrive early to find the parking spot in Hotel’s parking area. Parking issue is the only bummer or else, one of the best hotels in Peterborough area.
Stayed 2 nights in Jan 2024
Response from Hampton Inn PTBO on 18 Jan 2024
Thank you for taking the time to leave us a review! We do have additional parking to the right of the casino if ever needed! We hope to welcome you back soon Kavish.

8/10 Good

Kayla

Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 14 Jan 2024
Thank you for taking the time to leave us a review, we hope to welcome you back soon.

8/10 Good

donna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Was a nice, very clean room very spacious
Stayed 1 night in Dec 2023
Response from Hampton Inn PTBO on 14 Jan 2024
Thank you for taking the time to leave us a review of your recent stay with us, we're happy to hear that you enjoyed your time with us and hope to welcome you back soon.

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet property and the beds were very comfortable. The breakfast was not the greatest. Hotel breakfasts in general have gone down in quality and variety. Would like to see better options.
Stayed 2 nights in Dec 2023
Response from Hampton Inn PTBO on 14 Jan 2024
Thank you for taking the time to leave us a review and providing us with feedback. We will take your comments into consideration as we continually work to improve our overall guest experience. We look forward to you staying with us in the future.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 14 Jan 2024
Thank you for taking the time to leave us a wonderful rating, we hope to welcome you back soon Dennis.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kayleigh on 29 Dec 2023
Thank you so much for taking the time to leave a review! We're so happy that you enjoyed your stay with us.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay! Large room. Good breakfast. Staff were helpful and efficient.
Stayed 1 night in Dec 2023
Response from Kayleigh on 22 Dec 2023
Thank you so much for taking the time to leave such a glowing review!

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. Room was amazing and staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Hampton Inn PTBO on 11 Dec 2023
Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed your stay with us.We hope to welcome you back soon!

10/10 Excellent

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer Hotel. Well appointed for the area. Within short step from local Casino and Tim Hortons
Stayed 1 night in Dec 2023
Response from Kayleigh on 9 Dec 2023
Thank you so much for taking the time to leave a review - we also love our Tim Hortons proximity and the casino makes for a great work lunch!

10/10 Excellent

John, Minden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel at a casino, so not for the family. It is relatively new and convenient if you are driving.
Stayed 1 night in Dec 2023
Response from Kayleigh on 9 Dec 2023
Thank you so much for taking the time to leave a review! We're so happy you got to enjoy our friendly neighbours with your stay :)

10/10 Excellent

Kalvinder

Stayed 3 nights in Nov 2023
Response from Hampton Inn PTBO on 11 Dec 2023
Thank you for taking the time to leave us a wonderful rating. We hope to welcome you back soon.

8/10 Good

Dave

Liked: Cleanliness, property conditions & facilities, room comfort
Good second stay
We have stayed here a couple of times now and both times were quite good. My only thing was the pillows of all things. Could use a couple more on the bed as they are small.
Stayed 1 night in Nov 2023
Response from Hampton Inn PTBO on 19 Nov 2023
Thank you for taking the time to leave us a review. We're happy to hear that you enjoyed your stay with us pillows aside. Next time you're in town just give us a call and we can add some extra pillows in your room for you to make your stay more enjoyable.

8/10 Good

Colleen, Fergus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Construction limited the view of the property and we couldn't see the hotel from the area we arrived at - only found out about the construction AFTER booking. Not very transparent. My truck was backed into while on the lot - damage to bumper and no ability to review video surveillance. Lot is shared with a casino. Avoid. However, despite all this, hotel clean and staff friendly. Should control their parking though.
Stayed 1 night in Nov 2023
Response from Kayleigh on 15 Nov 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the construction and parking issues.We understand that construction can impact the overall experience, and we regret that it affected the view of our property during your visit. We sincerely apologize for any lack of transparency in communicating this beforehand as there are many city improvements happening around this area.Regarding the parking incident, we are truly sorry to hear about the damage to your truck. Please know that we take such matters seriously. We regret any inconvenience this may have caused you. Please let me know where you parked and if you'd like to start the process of filing a police report.We are pleased to hear that you found our hotel clean and our staff friendly. We appreciate your positive comments in the midst of the challenges you faced. Rest assured, your feedback will be shared with our team to reinforce the importance of maintaining a high standard of cleanliness and customer service.We genuinely value your input and apologize for falling short of your expectations in certain areas. We hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.Thank you for choosing our hotel.

8/10 Good

Tanya

Stayed 1 night in Nov 2023
Response from Kayleigh on 9 Dec 2023
thank you so much for taking time to leave a review!

8/10 Good

Brady

Travelled with partner
Liked: Staff & service, property conditions & facilities
Couldn’t get the usb ports to work and the top comforter of bedding had some stains on it
Stayed 1 night in Nov 2023
Response from Hampton Inn PTBO on 12 Nov 2023
Thank you for taking the time to leave us a review Brady. We appreciate the feedback and will let our maintenance team know about the USB ports and I'll be sure to bring up the stained sheets with our housekeeping team.We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hampton Inn PTBO on 12 Nov 2023
Thank you for taking the time to leave us a great rating!

10/10 Excellent

Sergiy

Stayed 1 night in Oct 2023
Response from Hampton Inn PTBO on 2 Nov 2023
Thank you for taking the time to leave us a great rating! We hope to welcome you back soon.

2/10 Terrible

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hampton Inn PTBO on 15 Oct 2023
We're sorry to see that you didn't enjoy your stay with us. We're always looking for ways to improve our guest satisfaction. If you would like to share what we could have done differently, we take all comments and feedback into consideration.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Hampton Inn PTBO on 2 Nov 2023
Thank you for taking the time to leave us a great rating! We hope to welcome you back soon.