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"Staff very helpful"

"Old and outdated. Priced appropriately. The breakfast isn’t good. If you want a cheap and ok place, then it’s fine. "

"My third time staying at Crowne Plaza Kitchener. The staff is exceptional! They even remembered me! Always extremely professional, kind, accommodating, and patient. My upgraded room was so comfortable and clean. Aqua, the restaurant, is delicious and the wait staff is wonderful. I also used the fitness centre this visit. Was surprised at how many options for working out are available. An exercise room, pool, bowling alley, putt putt golf! I will be staying there again soon!"

"Great decor, unique property. TV didn’t work very well, the thermostat didn’t seem to turn from AC to heat, and the blinds didn’t keep the room dark come 7:30. The room was very stylish and the staff very friendly and helpful! "

"Property is run down. Staff do not seem to understand English much. TV in my room does not function- flashing green lines Room cleaning service did not come to clean despite letting front desk know Coffee at front desk cold, no hot water in thermos Air conditioner in room noisy"

"The room was comfortable but it was not cleaned after our first night’s stay. When asked, I was told first that since we had the ‘do not disturb’ sign, they didn’t enter our room however, we removed the sign when we went out at 10. Then I was told that the hotel has a policy of not cleaning the rooms daily. When I asked to see where it states that, I was told that it is not in writing but it’s their hotel policy. I found it very strange and asked to speak to the manager and then the receptionist offered to clean it herself. If that is a hotel policy, I think it is very unhygienic. I also feel that it will be helpful to staff their front desk with more staff because there is always a delay with a lineup at the front."

"Amazing experience! The room was super clean and the two king beds were a game-changer for our family trip. The staff members are hardworking, friendly, and well-presented. I felt so relaxed and comfortable during my stay. 10/10 would recommend!"

"One of the best hotel stays I have had. Check in was friendly, easy and welcoming. The concierge even gave my daughter an easter toy and treats. They truly went above and beyond to ensure we were welcomed and comfortable. Very refreshing and appreciated. "

"Great apartment. I would definitely stay again. It was spacious and well done set up with full size kitchen and laundry in the apartment. "