Passerelle Hotels, Paris

"The reception staff are slow and rude. To training on how to make a guest feel welcome "

"Historic hotel with lots of charm in a great location."

"Had all that we needed. Excellent location for coffee, do I g metro and sightseeing"

"Great value for money, good location, close proximity to everything. Would stay again!"

"The hotel is what it says it is and their pictures aren't deceiving. Clean, attractive, nice people running it. The breakfast offered hot items, a fruit cocktail, 3 fruit juices along with assortment of bread pastries cold meat and cheeses"

"The WiFi was fast enough. The staff were extremely kind, helpful, and consistent. It was nice seeing the same faces daily and there were plenty of them to assist any guest. My room was very clean and nice. I did not try breakfast any given day. My only complaint would be that there was no coffee in the room or in the lobby or anywhere that I could see besides having to go to restaurant area, that's the only amenity not available."

"Beautiful and big room"

"Room smells like moldy. And when power went out for over 20 minute. But hallways light were on and the elevators was working. So i took it. 36 floor got close to 10 floor speed down very fast ans hit 3 floor hard. (Brake ) and then started to go up an stop 24 floor an went back down after. Calling the elvator emergency buttom took time to talk to someone. When i ask to speak to manager they took me to security like what the heck. Then they took me to supervisors who was useless. Its not about a bloody power outtage it should be about close the elevator and see why that Letter H elevator issue. But they still kepted it running. Disgusting. What hurt the most is when supervisor said its a power outage what can we do. Like what the..... you can do by announcing that elevator are at risk or something. But not to brush it off. Also they had there security keep looking at me while am talking.Also they need to get there staff in check when i said whats the latest i can use the pool. One the staff who did booking said 11 pm i can go. I made sure bunch time. So i went down there like no last booking is at 10 pm. Like they were accusing me its my fault. Paying that much for a hotel not worth it. I took picture of the mold etc.there is more what the supervisor said but not enought space to discuss. Only few staff was amazing"

"A very central hotel close to the Metro. Exceptionally clean, a little worn in areas but the staff were super attentive particularly as we were there in a snowstorm"