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Reviews of Première Classe Roissy - Aéroport Charles De Gaulle

2 out of 5
Première Classe Roissy - Aéroport Charles De Gaulle
ZAC du Parc de Roissy Allée des vergers, Roissy-en-France, Val-d'Oise

Reviews

8.4

Very good

Rating 10 - Excellent. 430 out of 1007 reviews" "
Rating 8 - Good. 383 out of 1007 reviews" "
Rating 6 - Okay. 105 out of 1007 reviews" "
Rating 4 - Poor. 47 out of 1007 reviews" "
Rating 2 - Terrible. 42 out of 1007 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a quick stay near the airport.
Stayed 2 nights in May 2024
Response from La reception on 23 May 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

6/10 Okay

Adrian

Travelled with family
Liked: Cleanliness
Ok
Stayed 1 night in May 2024
Response from La reception on 22 May 2024
Bonjour,Nous vous remercions pour votre bonne note. Les notes de nos clients restent le meilleur moyen de connaître la satisfaction de nos clients.A bientôt.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a fine place to stay overnight while on a layover, for example. I gave it all five stars but I'm not saying it was elegant. For example, i didn't know a bathroom could be made so small. The croisants were excellent.
Stayed 1 night in May 2024
Response from La reception on 22 May 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

10/10 Excellent

Preet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Loved our stay at the hotel.
Stayed 1 night in May 2024
Response from La reception on 21 May 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 7 nights in May 2024
Response from La reception on 21 May 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

8/10 Good

Walid, katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option
Stayed 1 night in May 2024
Response from La reception on 21 May 2024
Bonjour,Nous vous remercions pour votre bonne note. Les notes de nos clients restent le meilleur moyen de connaître la satisfaction de nos clients.A bientôt.

6/10 Okay

cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, convenient to the CDG airport and in a safe neighborhood. Most of the staff was very nice and helpful . One time the phone was answered by a rather cranky, unhelpful woman ,but that seemed to be an anomaly. The reason I gave it only 3 stars is so that travelers understand that this is more of a hostel than a hotel. You’ll have clean, comfortable bed , a closet, and a small desk area, there is not even enough room to pass each other without someone getting on the bed 😂 The bathroom is like a bathroom on a train and there is exactly one towel per person. We didn’t try their breakfast buffet because we were in a hurry to catch our plane. Coffee is available by vending machine in the lobby and there are a few snacks and toiletries available for purchase in lobby. So this is a great place to sleep when you have a morning flight or a late arrival and worth the price. But don’t expect more.
Stayed 1 night in May 2024
Response from La reception on 14 May 2024
Good morning,We thank you for your opinion which has the merit of being objective, indeed we are classified in a range of "economic" hotels. Our services, the size of our rooms and bathrooms are therefore in accordance with our category, which a certain number of customers tend to forget. It is very pleasant to read opinions like yours which have the merit of being realistic. Thank you for that.See you soon,

8/10 Good

KAREN

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Immaculate, quiet and convenient BEAUTIFUL neighborhood Despite the multilingual offer, english is limited. Heck, it France, speak Francais! If you request a TAXI, ensure it is a SMALL one ON THE CORRECT day and time. Thank heaven I double checked the night before! THEN I get a huge van for 30€ rather than sedan for 15€ Yes, shuttle is offered at limited times...VERY LIMITED A late arrival was denied check in (as a bystander) Lastly, I paid local taxes via Expedia but concierge insisted I pay again!!! GREAT location near Expo Parc, parcourt and Beaureau Toirisime DO NOT BUY BREAKFAST Good halal food truck in the parking lot during the evening XAVIER is fantastic
Stayed 4 nights in May 2024
Response from La reception on 13 May 2024
Good morning,We thank you for taking the time to leave a review. Thank you also for your good rating. Our customers' opinions remain the best way to know the qualities and work on the faults of the hotel.See you soon.

4/10 Poor

sarib

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from La reception on 13 May 2024
Bonjour,Nous sommes navrés de constater que vous n’avez pas apprécié votre séjour parmi nous et nous vous présentons nos excuses pour cela. Cordialement.

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Apr 2024
Response from La reception on 10 May 2024
Bonjour,Nous vous remercions pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

10/10 Excellent

Obinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, really comfortable bedroom and bathroom, nice and quiet area very close to the airport, the only downside is the distance from the Paris city center
Stayed 2 nights in May 2024
Response from La reception on 9 May 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

10/10 Excellent

Sandrine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, peaceful, clean, comfortable, and helpful staff.
Stayed 6 nights in May 2024
Response from La reception on 9 May 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

10/10 Excellent

Michele

Stayed 1 night in May 2024

6/10 Okay

Flo

Stayed 1 night in Apr 2024
Response from La reception on 22 May 2024
Bonjour,Nous vous présentons nos excuses si votre séjour n’a pas totalement satisfait vos attentes. Les notes de nos clients restent la meilleure solution pour connaître les ressentis.À bientôt.

10/10 Excellent

Monica Claudia Sánchez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from La reception on 6 May 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

8/10 Good

Malachie

Stayed 1 night in Apr 2024
Response from La reception on 21 May 2024
Bonjour,Nous vous remercions pour votre bonne note. Les notes de nos clients restent le meilleur moyen de connaître la satisfaction de nos clients.A bientôt.

8/10 Good

Ma. Lourdes

Travelled with family
Liked: Staff & service, property conditions & facilities
The carpet on the corridor on second floor needs to be cleaned. Water stains and chemical/beer odor.
Stayed 3 nights in Apr 2024
Response from La reception on 23 Apr 2024
Good morning,We thank you for taking the time to leave a review. Thank you also for your good rating. Our customers' opinions remain the best way to know the qualities and work on the faults of the hotel.See you soon.

4/10 Poor

Sylwia

Travelled with family and small children
Liked: Staff & service
This hotel is very basic with not comfortable beds & tiny bathroom (camper style). Breakfast is not good and there is no refreshments in the room. Not recommended.
Stayed 4 nights in Apr 2024
Response from La reception on 15 Apr 2024
Good morning,Thank you for leaving us a comment, we apologize if your stay did not meet your expectations.Sincerely.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance from CDG airport, easy to get to terminal with cheap cab ride. Very friendly and efficient staff. Good breakfast. Good price.
Stayed 1 night in Jan 2024
Response from La reception on 10 Apr 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, Merci également pour votre bonne note. Les avis de nos clients restent le meilleur moyen pour connaître les qualités et de travailler sur les défauts de l’hôtel.A bientôt.

8/10 Good

HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable！
Stayed 1 night in Apr 2024
Response from La reception on 8 Apr 2024
Good morning,We thank you for taking the time to leave a review. Thank you also for your good rating. Our customers' opinions remain the best way to know the qualities and work on the faults of the hotel.See you soon.

10/10 Excellent

Yuxuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here!
Stayed 5 nights in Apr 2024
Response from La reception on 8 Apr 2024
Good morning,We thank you for taking the time to leave a review. Thank you also for your good rating. Our customers' opinions remain the best way to know the qualities and work on the faults of the hotel.See you soon.

10/10 Excellent

Nagaraju

Travelled with family
Liked: Amenities
Nice location and peace.
Stayed 3 nights in Mar 2024
Response from La reception on 4 Apr 2024
Bonjour,Nous vous remercions pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

8/10 Good

REBECCA ALEXANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay.
Stayed 4 nights in Mar 2024
Response from La reception on 3 Apr 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

4/10 Poor

Francisco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I found cockroach in my room in the table lamp
Stayed 4 nights in Mar 2024
Response from La reception on 2 Apr 2024
Good morning,We are sorry to see that you did not enjoy your stay with us and we apologize for this.Sincerely.

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was bad not recommending to anyone... not what I expected breakfast was distasteful, rooms was very small , bathroom poor , toilet tissue limited and your information on internet was misleading
Stayed 6 nights in Mar 2024
Response from La reception on 2 Apr 2024
Good morning,We are sorry to see that you did not enjoy your stay with us and we apologize for this.Sincerely.

8/10 Good

Natalie A

Travelled with family
Liked: Cleanliness, staff & service
It isn’t the best location for traveling to and from Paris. Located near the Aéroville mall, it’s about a 10mins drive to CDJ airport. It has a shuttle, but if you use the local car service it costs the same as the shuttle. The shuttle is about $9 and take you to the airport. Then you pay $11.30 to travel on the REB train to get to Paris in about 45mins total. A Bolt cab is about $36 to go directly to Paris center. Since they were 3 of us. We took a cab each time we went to Paris. There is a tourism center about a 10 min walk away that gives great information about places to visit in the vicinity. The VanGogh “palace” is worth it. For first timers who want to see Paris, be prepared to spent on traveling, but if you have seen the sights and going to relax, this area is great.
Stayed 4 nights in Mar 2024
Response from La reception on 2 Apr 2024
Good morning,We thank you for taking the time to leave a review, thank you also for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

8/10 Good

Alan

Liked: Cleanliness
Good for 1 night , clean , powerful shower , bus stop outside . No kettle in room , only vending machine which only filled half a cup of coffee 🙁. A member of the reception was very rude to my partner when she asked why she got only half a cup of coffee he was on the pm shift (older guy with bald head )
Stayed 1 night in Mar 2024
Response from La reception on 2 Apr 2024
Good morning,We thank you for taking the time to leave a review, thank you also for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

4/10 Poor

Nika

Disliked: Staff & service, property conditions & facilities
The workers were rood. And the room didn’t smell clean. The breakfast was not very good, doent work the money At least they have machines with food down stairs
Stayed 1 night in Mar 2024
Response from La reception on 2 Apr 2024
Good morning,Thank you for leaving us a comment, we apologize if your stay did not meet your expectations.Sincerely.

2/10 Terrible

YANBO

Stayed 10 nights in Feb 2024
Response from La reception on 4 Apr 2024
Bonjour,Nous sommes navrés de constater que vous n’avez pas apprécié votre séjour parmi nous et nous vous présentons nos excuses pour cela. Cordialement.

10/10 Excellent

JOGENE

Liked: Amenities
Room was clean everyday
Stayed 6 nights in Feb 2024
Response from La reception on 26 Feb 2024
Good morning,We thank you for taking the time to leave a review, thank you also for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

4/10 Poor

Aymeric

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
You get what you pay for. Found hairs in the bed. Shuttle to the airport was nice. Bus stop nearby. Ok for a single night before a flight. Would not visit again.
Response from La reception on 26 Feb 2024
Good morning,We are sorry to see that you did not enjoy your stay with us and we apologize for this. Customer reviews remain the best solution to find out about the hotel's defects, we will work on the defects that you have reported to us to obtain greater satisfaction. Again, our apologies.Sincerely.

10/10 Excellent

Terri-Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and excellent price.
Stayed 1 night in Feb 2024
Response from La reception on 23 Feb 2024
Good morning,We thank you for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

10/10 Excellent

Aliman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 1 night in Feb 2024
Response from La reception on 22 Feb 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

6/10 Okay

RAMANDEEP

Travelled with partner
Liked: Staff & service
I didn’t enjoy the stay that much due to the smell in the hotel and the rooms are too small
Stayed 3 nights in Feb 2024
Response from La reception on 19 Feb 2024
Good morning,Thank you for leaving us a comment, we apologize if your stay did not meet your expectations.Sincerely.

8/10 Good

Marcel

Very good. Clean. Comfortable. Great friendly staff. Mr Keita was extremely helpful. Suggest that hand washing soap be provided. Presently only soap for shower area is offered. Hotel is close to the airport and a shuttle service is available for a small fee.
Stayed 1 night in Feb 2024
Response from La reception on 19 Feb 2024
Good morning,We thank you for taking the time to leave a review, thank you also for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel clean, close to the CDG aéroport and the hotel has a shuttle both ways from and to the aéroport for a small fee. The staff is extremely helpful, very kind and professional. I want to acknowledge here Mr Keita, competent and diligent in taking care of his clients.
Stayed 2 nights in Feb 2024
Response from La reception on 15 Feb 2024
Good morning,We thank you for taking the time to leave a review, thank you also for this very good rating and the compliment on Keita. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

2/10 Terrible

Kate

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Awful hotel. The room was laughable. Bathroom - disgusting. Beds - wood would have been comfier
Stayed 1 night in Feb 2024
Response from La reception on 14 Feb 2024
Good morning,We are sorry to see that you did not enjoy your stay with us and we apologize for this.Sincerely.

6/10 Okay

james, Bolingbrook

Liked: Cleanliness
it's cheap option for staying near CDG. i booked here because they offered airport shuttle. but i wasn't able to use the shuttle from CDG because the description for where to catch it was vague at best. i also wasn't able to use to CDG because they wouldn't let me reserve a spot for having 3 luggage instead of 2 (i had 1 big check-in bag and 2 small carry-on size bags). room was functional and effective with couple of broken/out-of-order things. i guess i get what i pay for. consider extra $25-35 Euro round trip to CDG if you book here.
Stayed 1 night in Feb 2024
Response from La reception on 12 Feb 2024
Good morning,Thank you for leaving us a comment, we apologize if your stay did not meet your expectations.Sincerely.

4/10 Poor

Hao, Port Moody

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too small
Stayed 1 night in Feb 2024
Response from La reception on 12 Feb 2024
Good morning,Thank you for leaving us a comment, we apologize if your stay did not meet your expectations.Sincerely.

10/10 Excellent

Alys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are incredibly kind and accommodating. They have helped me in any way I’ve needed.
Stayed 2 nights in Feb 2024
Response from La reception on 7 Feb 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from La reception on 5 Feb 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

8/10 Good

Eloy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near airport and easy transport access
Stayed 1 night in Jan 2024
Response from La reception on 2 Feb 2024
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok. It was a good location to stay before catching our flight .
Stayed 1 night in Jan 2024
Response from la reception on 17 Jan 2024
Good morning,We thank you for taking the time to leave a review, thank you also for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

8/10 Good

Anirban

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The stuff was good ,but the room was not that suitable for a small family.
Stayed 2 nights in Dec 2023
Response from la reception on 17 Jan 2024
Good morning,We thank you for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

4/10 Poor

Katie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room was fine, just very basic and smelled funny. The bathroom reminded me of one you'd find on an airplane. The real problem was getting here. I mistakenly thought an airport hotel would be convenient, but it took well over two hours to get here. The shuttle is $6 per person and only runs every 30 minutes from one specific terminal in the airport that is far away and hard to find. If you have a group, a taxi is cheaper and easier (6 minute drive). If you are alone, the city bus is more convenient and cheaper. To get downtown would take another hour and a half, so we were unable to see any of Paris at all. Very disappointing, since we could have gotten downtown and stayed there in about the same amount of time it took to get to this "airport hotel."
Stayed 1 night in Jan 2024
Response from la reception on 17 Jan 2024
Good morning,We thank you for taking the time to leave a review, thank you also for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed only 1 night so it is convenient as it is close the CDG airport. Taxi takes 7 minutes from Terminal 2 and cost 14EUR. With hail taxi like Bolt, it would be €10. The room is spacious enough, and very clean. The lift from floor 3 to floor 4 was broken on my day but it is there. The bathroom is very clean although small. Its size and material are resemblant one on a mobile home. There is no fridge inside the room but there are vending machines in the lobby with coffee and other drinks. The staff was polite and very nice. A receptionist gave me 2Eur for my bus fare when I didn’t have any cash with me :-)
Stayed 1 night in Jan 2024
Response from la reception on 17 Jan 2024
Good morning,We thank you for taking the time to leave a review, thank you also for this very good rating. It is always nice to know that our guests enjoyed their stay.See you soon and thank you again.

6/10 Okay

Mariluz Mercedes Mota

Travelled with family
Disliked: Staff & service, amenities
On the descripción they say that they speak English and they don’t and I asked them to change my towel and they didn’t want to
Stayed 8 nights in Dec 2023
Response from la reception on 10 Jan 2024
Good morning,Thank you for taking the time to leave us a comment, we apologize if your stay did not completely meet your expectations. Customer reviews remain the best solution to find out the hotel's faults, we will work on them to allow you to give us a better rating during your next stay.See you soon.

10/10 Excellent

Sajjad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good experience. Thanks
Stayed 5 nights in Dec 2023
Response from la reception on 8 Jan 2024
Bonjour,Nous vous remercions pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.

2/10 Terrible

jacob

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything seemed okay, until we woke up with small bugs crawling around the table and bed.
Stayed 1 night in Dec 2023
Response from la reception on 2 Jan 2024
Good morning,We are sorry to see that you did not enjoy your stay with us and we apologize for this. Customer reviews remain the best solution to find out about the hotel's defects, we will work on the defects that you have reported to us to obtain greater satisfaction. Again, our apologies.Sincerely.

8/10 Good

Katrina

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from la reception on 26 Dec 2023
Bonjour,Nous vous remercions d’avoir pris le temps de laisser un avis, merci également pour cette très bonne note. Il est toujours agréable de savoir que nos clients ont apprécié leurs séjours.A bientôt et encore merci.