6/10 Okay
Hector
Travelled with family, Travelled with group
23 Jan 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed at the O’ Spa before and thoroughly enjoyed our stay, however; our last visit here was a total letdown. When we arrived for check-in our room was not ready until 6pm in the evening due to the previous guest flooding the floors somehow. We waited patiently until it was cleaned. The pool was in rough condition as there appeared to be dark spotting all over the walls. Mold? Not sure but it was not like this before. We understand that the resort is pet friendly, but when we arrived and entered the hotel, we walked past several dog turds that remained there for most of the day. It was an absolute eye sore. Lastly, our room had very large cockroaches in the kitchen that would appear when we would turn the lights off in the kitchen. We had to throw all our food away that we had left on the table to enjoy at a later time. The O’ Spa used to be one of our favorite hotels to visit in Palm Springs. Ownership and customer service has always been outstanding, however; the cleanliness and quality has severely dropped with time. Truly unfortunate.