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Reviews of Parker Palm Springs

5 out of 5
Parker Palm Springs
4200 E Palm Canyon Dr, Palm Springs, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 238 reviews" "
Rating 8 - Good. 43 out of 238 reviews" "
Rating 6 - Okay. 24 out of 238 reviews" "
Rating 4 - Poor. 10 out of 238 reviews" "
Rating 2 - Terrible. 12 out of 238 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very comfortable room.
Stayed 1 night in May 2024

10/10 Excellent

Amanda, Laguna Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous as always! Decor, service, amenities, restaurants…top notch!
Stayed 2 nights in Jan 2024
Response from Omar T on 21 May 2024
Hello Amanda,It was a pleasure having you at the Parker Palms Springs. We are delighted to hear you enjoyed your stay and we hope that you will come back and visit with us again soon.

2/10 Terrible

Mark

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Omar T on 2 May 2024
Hello Mark,Please accept our apologies for failing to meet your expectations. Your feedback is important to us, and we hope to better serve you in the future.

2/10 Terrible

Safiya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 3 nights in Apr 2024
Response from Omar T on 22 Apr 2024
Hello Safiya,Please accept our apologies for not meeting your expectations. We sincerely apologize for the inconvenience and hope that we can better serve you in the future. Please feel free to elaborate as we would love to see what we could have done differently.

10/10 Excellent

PHUONG, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Omar T on 20 Apr 2024
Hello Phuong,We are delighted to have had you as our valued guest and are thrilled to see that you had an amazing time. Please come back and see us again soon.

8/10 Good

Shelli, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with excellent amenities. Beware of big hidden charges like $50 for valet and high resort taxes.
Stayed 1 night in Mar 2024
Response from Omar T on 20 Apr 2024
Dear Shelli,We are delighted to have had you as our valued guest and are thrilled to see that you had an amazing time. Please come back and see us again soon

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Good stay
Stayed 1 night in Jan 2024

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel! Loved walking the grounds and hanging by the pool.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff and so helpful! Food was delicious and Herve, the chef, was outstanding.
Stayed 3 nights in Nov 2020
Response from Hotel Manager on 17 Nov 2020
Dear guest, Thank you, we will share your comments with the team especially Herve who I am sure will be encouraged by your remarks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Manager on 3 Mar 2020
Dear Guest, Thank you for your feedback and your rating. We are sorry hear that you experience was not perfect Please contact us directly if you wish to provide more detailed feedback.

4/10 Poor

Lisa, Huntington Beach, CA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Old but very cool vibe and grounds are really cute but don’t count on the customer service.
Stayed 2 nights in Feb 2020
Response from Hotel Manager on 22 Feb 2020
Dear Lisa, We are really sorry to hear that your stay / experience was not up to our brand promise. We would love to hear your detailed feedback and extend our apologies to you , if you would like to contact us directly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The decor of the Parker Palm Springs is an eclectic mix of Mid Century Modern, Modern, with Southwest textiles thrown in for fun. Loved it! The grounds are gorgeous as are the swimming pools, spa, and restaurants. Our room was spacious, the beds were comfortable, and there was plenty of extra seating. The staff was polite and helpful. We did have a bit of trouble finding our way around the extensive maze of paths, but the grounds are so beautiful that we did not mind retracing our steps. Beautiful hotel!
Stayed 3 nights in Feb 2020
Response from Management on 20 Feb 2020
Dear guest, Thank you for your review . We are very happy to hear that you have enjoyed your stay. Looking forward to welcome you back for more

10/10 Excellent

Khoby

Stayed 1 night in Jan 2020

6/10 Okay

Yvette, San Diego, CA

Travelled with partner
The hotel is over-rated. I would say they gave us the worse room on the property. Our patio faces trash bins. Didn't even clean our room by the time we came back from being out an afternoon. Since we are just staying for 2 nights, we let that go. For the price, it was highly disappointing. Not worth the money.
Stayed 2 nights in Feb 2020
Response from Management on 20 Feb 2020
Dear Yvette, We are sorry to hear that we were not able to deliver our promise. Please feel free to reach out to us to provide us more details and an opportunity to apologize to you personally

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Management on 20 Feb 2020
Thank you !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. Espically check in
Stayed 1 night in Jan 2020
Response from Management on 29 Jan 2020
Dear Guest, Thank you for your rating and compliments. Looking forward to welcome you back for more!

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Management on 20 Feb 2020
Dear Matthew, We are sorry to see that your stay was below your expectations. Please feel free to contact us to provide more feedback and allow us to apologize personally

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are gorgeous. Variety of outdoor and indoor seating areas. Room was spacious and the decor was outstanding. Upon check-in, our hostess walked us directly to our room.
Stayed 1 night in Jan 2020
Response from Management on 13 Jan 2020
Dear Guest, Thank you for your great feedback . We are glad to hear that you have enjoyed your stay.

10/10 Excellent

smdiaz097, PDX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to relax, play some tennis, work out, and spend time with close ones.
Stayed 1 night in Dec 2019
Response from Parker Team on 3 Jan 2020
Dear Guest, Thank you for your rating and comments. Looking forward to welcome you back for more

10/10 Excellent

Nafees

Stayed 4 nights in Dec 2019

2/10 Terrible

Joey, Los Angeles, CA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was my second time returning to this property; this was our two year anniversary that we were celebrating. As always, the grounds were lovely. The food is a bit pricey, but I like to think that’s what comes with this high end experience. Our negative experience was that we were accused of taking two throw pillows from the hotel room and charged 700 dollars without calling to consult us. Management has still not reached out to us after we disputed and reached out to them about this. The management has shown us how flawed they are in resolving conflict. We also had issues with noise at 6am with what seemed like a mechanical issue that woke us up. Additionally, house keeping kept removing our personal dog bowls from the room and we had to keep calling to track down our property. Strongly reconsider this hotel.
Stayed 2 nights in Dec 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel of dreams glamour and character. I loved it. My only one complaint would be that my room smelt badly of damp.
Stayed 1 night in Dec 2019
Response from Hotel Manager on 8 Dec 2019
Dear guest, While we are very happy to hear that you do like Parker, terribly sorry for the smell you have experienced.

6/10 Okay

VINCENT

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Joan, Boston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are beautiful and nice to stroll in. There is no signage so it is easy to get lost in the maze of paths but once you figure it out its very easy. Rooms are very eclectic but fun and comfortable. The food at Norma's for breakfast is excellent. And nice bar area with good wine and drinks. Wonderful staff.
Stayed 4 nights in Nov 2019
Response from Hotel Manager on 8 Dec 2019
Dear Joan, Thank you for your compliments. Looking forward to welcome you back for more.

8/10 Good

Mandy, Manhattan Beach, CA

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The grounds are gorgeous & the detail are meticulous however the service was not up to par w/ prices of the rooms. Check in/out was choppy and not good. Drinks & food also over-priced. Not all cocktails need to be $18... we had friends go with us and the room they booked vs. received was much smaller than the pictures and the front desk manager did not help a bit which was super disappointing. Bathrooms need update--- they are one notch above a Holiday Inn & again for the prices of rooms I think you should get more. Gardens & spa were amazing.
Stayed 2 nights in Nov 2019
Response from Hotel Manager on 8 Dec 2019
Dear Mandy, Thank you for your feedback. We are very sorry to hear that your experience was not flawless. Please feel free to contact our hotel manager to share the details and hopefully to create a better experience if your travels take you back to Parker

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage Chic, Oasis in Palm Springs which has immense character and exceptional service.
Stayed 2 nights in Oct 2019
Response from Parker Management on 1 Nov 2019
Dear Parker Guest, Thank you for your kind comments and rating! Looking forward to create more similar memories for you in the future Parker Management

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Parker Management on 1 Nov 2019
Dear Sabrina, Thank you for your rating!. Looking forward to welcome you back Parker Management

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing sleeping area.. hotel nice
Our room was 80 north. Right up against the service area where all storage and tear down happens. Woken each am by 7:30 to excessively loud chatter amongst employees, banging, furniture moving, gardening, ice and glassware banging around on the only two days I was able to sleep in in the last few years as I have a child at home. When I let the hotel front desk know how disappointed we were, they said, “ oh sorry about that”e spent well over w$1700 in 2 days...
Stayed 2 nights in Oct 2019
Response from Parker Management on 1 Nov 2019
Dear Ms. Roby, Thank you for taking my call today . Once again while I would like to apologize and assure you that the noise issue is addressed with the related departments. As I have mentioned on our call, I have credited $200 to your account for the inconveniences we have caused which may take a few days to reflect on your account. Also as offered, I would like to remain at your service for your very next return , so we get a chance to create a fresh new Parker memory for you. Sincerely, Yagmur Gursoy Hotel Manager

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Parker Management on 1 Nov 2019
Dear Sabrina, Thank you for your rating!. Looking forward to welcome you back Parker Management

4/10 Poor

Verified traveller

Disliked: Staff & service
Things have really changed at the Parker. We've been going at least once a year to the Parker since it opened
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Car came out of valet with cigarette butts on the front bumper so disgusting and was extremely upset yet knowone cared when I called and complained
Stayed 2 nights in Sep 2019
Response from Parker Management on 25 Oct 2019
Dear Guest, We are really disappointed to hear about this. If you could contact our Hotel Manager, we would love to get details and address the matter with related departments Parker Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an amazing time spent on this beautiful property. There is a noticeable increase in service levels. The staff is very professional and welcoming. The managers are very hands on and personable.
Stayed 2 nights in Oct 2019
Response from Parker Team on 25 Oct 2019
Our Dear Guest, We are very happy to hear that you have enjoyed your stay and thank you for your compliments. Looking forward to welcome you back for more Parker Team

6/10 Okay

Laura

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Disappointed in the cleanliness
We usually love the Parker but this time found used half empty toiletries in the bathroom as well as a sock under the bed. The property and amenities are lovely however. I’ve stayed in many different rooms and found the standard room to be a bit lacking and dark so upgrade if you can.
Stayed 2 nights in Oct 2019
Response from Parker Management on 25 Oct 2019
Dear Laura, We are really sorry to hear that we were not able to deliver the Parker promise at this stay of yours. If you could contact us directly and talk to the Hotel Manager , we would love to hear the details and the room number you stayed in, so we can take the corrective actions and training with the related areas.

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2019
Response from Parker Team on 25 Oct 2019
Our Dear Guest, We are very happy to hear that you have enjoyed your stay and thank you for your compliments. Looking forward to welcome you back for more Parker Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Parker Management on 25 Oct 2019
Dear Guest, Thank you for your review , we are happy to hear that you have enjoyed your stay.

4/10 Poor

DT, Marin County Ca

Liked: Amenities
Disliked: Cleanliness, staff & service
A design feast for the eyes. Lots of things to do. However the staff wasn’t friendly and there was an attitude. Worst of all bedbugs! Absolutely disgusting. For the price it’s so surprising their hygiene isn’t up to par. When I decided to call and report it I realized there was no phone in the room. They need to pay attention to the details in the rooms as well as the grounds. Disappointing.
Stayed 2 nights in Oct 2019
Response from Parker Management on 25 Oct 2019
Dear DT. We are really saddened to hear your recent experience here at Parker, and puzzled as we have no records . If you could please contact to us directly and speak to our Hotel; Manager, we would love to hear more in detail about your below Parker standard experience. Parker Management

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Parker Team on 25 Oct 2019
Our Dear Guest, We are very happy to hear that you have enjoyed your stay and thank you for your compliments. Looking forward to welcome you back for more Parker Team

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abject luxury
The best!!!
Stayed 1 night in Oct 2019

10/10 Excellent

Ray, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. And they're very dog friendly!
Stayed 2 nights in Oct 2019
Response from Parker Team on 25 Oct 2019
Our Dear Guest, We are very happy to hear that you have enjoyed your stay and thank you for your compliments. Looking forward to welcome you back for more Parker Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Parker Management on 25 Oct 2019
Dear Andrew, Thank you for your review . We are happy to hear that you have enjoyed your stay .

10/10 Excellent

Adriana, Orange County

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What an amazing experience. The property was beautiful and the staff was amazing. Will definitely be staying there again! Thank you, Parker PS.
Stayed 1 night in Sep 2019
Response from Parker Management on 25 Oct 2019
Dear Adriana, Thank you for your review . We are happy to hear that you have enjoyed your stay .

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Parker Management on 25 Oct 2019
Dear Jason, Thank you for your review . We are happy to hear that you have enjoyed your stay .

6/10 Okay

emily

Travelled with group
Liked: Staff & service
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique property, very spacious rooms, fantastic decor. Staff was lovely.
Stayed 2 nights in Sep 2019
Response from Parker Management on 25 Oct 2019
Dear Guest, Thank you for your review . We are happy to hear that you have enjoyed your stay .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Parker Management on 25 Oct 2019
Dear Guest, Thank you for your review . We are happy to hear that you have enjoyed your stay .

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Parker Management on 25 Oct 2019
Dear Stuart, Thank you for your review . We are happy to hear that you have enjoyed your stay .

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Parker Management on 25 Oct 2019
Dear Guest, Thank you for your review . We are happy to hear that you have enjoyed your stay .