Outdoor pool

Reviews of Motel 6 Palm Desert, CA - Palm Springs Area

2 out of 5
Motel 6 Palm Desert, CA - Palm Springs Area
78100 Varner Rd, Palm Desert, CA

Reviews

7.2

Good

Rating 10 - Excellent. 295 out of 1002 reviews" "
Rating 8 - Good. 292 out of 1002 reviews" "
Rating 6 - Okay. 198 out of 1002 reviews" "
Rating 4 - Poor. 108 out of 1002 reviews" "
Rating 2 - Terrible. 109 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,We appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 Poor

Ridge

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ripped couch , not even a real mattress just a roll up mattress thrown on a bed , bathroom looked disgusting, place needs to be redone
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is a buget place. The room is well maintained.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 25 Apr 2024
Hi Alex,Grateful to know that we fit in your budget. Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again and our team is waiting to welcome you back soon!

4/10 Poor

Brendan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Brendan,We are sad to see this 2-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

Tammy

Travelled with family
Liked: Staff & service
My daughter and I stayed for the night. There was a questionable man on drugs following us around from our car, had to be escorted from front desk to the room. We found bugs scattering across the floor and something slimey nasty in the bed sheets. Had to sleep on top of covers. Didn't look like floor had been swept. Woke up early to get out of there.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Tammy,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your feedback regarding bugs and bed sheets to our team for improvements. We hope you will choose us again in the future.

10/10 Excellent

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Kristina,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good ,staff is polite
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Stephanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was someone attempting to trespass the property and they called out over loudspeaker multiple times during the night. Felt unsafe. Staff at front desk was wonderful however.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Kelly,Thanks for your feedback, we are glad that you liked our staff. However, our team regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

6/10 Okay

Sam

It's a motel, what do you expect? There's pretty much nothing in the room except for regular towels etc. Just a bed for sleeping, I'm certain the bed sheets are not changed per customer. that's dirty. the floor is kind of dirty. I think all hotels in the US should include a slipper. like disposable slippers. there's only 1 worker on site. we went out to do something, I had to wait 10 mins before he come back to check in. only 1 microwave at the check in area. not cool. No coffee machine. would be nice to have a machine in every room so people can make coffee or boil water for tea.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
polite staff and graciously gave me an extra 30 min. for check out
Stayed 1 night in Apr 2024
Response from Sophia CSR on 7 Apr 2024
Hi Scott,Thank you very much for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be polite and accommodating during your stay. Providing excellent service is always our top priority, and we're delighted that we were able to extend your check-out time to make your experience even more enjoyable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon for another wonderful stay.

4/10 Poor

NOEMI

Liked: Staff & service
Disliked: Property conditions & facilities
The room condition wasn’t what I expected. The other locations I have previously stayed in during my travels before didn’t give me the welcoming feeling of an old room. The placing of the TV to the wall frame were not in sync and partially damaged which I assume it’s the reason the TV wasn’t fully working and I personally couldn’t sleep just thinking of the sheets since the room wasn’t well taken care of. The only upside was that it was a short drive to the arena for the event attending and nearby locations to eat. I was under a different impression when booking my stay.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

anahy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, just needs more parking
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Veronica L Bolanos

Liked: Cleanliness, staff & service, property conditions & facilities
Just stay for one night, it was a quiet and comfy stay.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Adelia

Staff very nice and enjoyed stay 😊
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 27 Mar 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Adelia

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
They never clean the room or some fresh towels. I was there 4 days. It was like they were doing me a favor. Pool water was ice cold. I realize I was only charged $154 a night but at lease they could have offered fresh towels
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Yvette

Travelled with partner
Disliked: Amenities, property conditions & facilities
The beds are very hard - just a mattress on a plank board. Also, we had to pay $20 extra to check in two hours early just to drop our stuff off.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Shanann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Gunter

Travelled with family
Liked: Staff & service, property conditions & facilities
No Kleenex everything else good
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Neil

Disliked: Cleanliness, amenities, property conditions & facilities
Location was good I didn’t like the cleanliness and no deli snack bar available.
Stayed 5 nights in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

jose

Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 Poor

betty

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Arlene

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 4 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Mary Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and basic. Nothing special…but a clean, quiet place to spend the night.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 16 Mar 2024
Dear Guest,Thank you for your concise feedback. We're pleased to hear that you found our place clean and quiet, providing you with a comfortable night's stay. We strive to offer a simple yet welcoming environment for our guests. Your satisfaction is important to us, and we look forward to serving you again in the future.

4/10 Poor

KIM

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were there for 3 nights for Indian Wells Tennis. It's 10 minutes away, so convenient. We just needed a place to sleep and shower.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Kim,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. We request you to re-rate us and our Team hopes to see you again soon to impress you with our continued improvements.

2/10 Terrible

Janese

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Janese,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fan un bathroom not working
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 9 Mar 2024
Dear Guest,A hearty thanks for your rating. However, it is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

MARK

Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Mark,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Olga

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you can’t handle smoke, its not a place for you. Unbearable smell. Stuff was friendly and accommodating offering to choose other rooms.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 5 Mar 2024
Dear Guest,We regret to hear about your discomfort with the smell of smoke during your stay. Our team strives to ensure all guests have a comfortable experience, and we're glad to hear that our staff were friendly and accommodating in offering alternative room options. Your feedback is important to us, and we'll take steps to address the issue to improve the experience for all guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you are thinking luxury, this is not it. But if you want a place to rest your head for the night for a low price, it will definitely work. Staff is friendly and helpful and room was clean.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy room, denied Handycap room. 2 people working check in desk, 1 sitting on her ass, one took forever to check in client. I was pre paid and had to wait 18 minutes get a room key
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Christopher,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Agreeable
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2 Mar 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Christy Wynn

Liked: Amenities
Great front desk and clean.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is very old needs to be updated cheap beds you can feel and hear springs squeaking
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Julie,We appreciate your feedback regarding your recent stay. We apologize for any discomfort you experienced due to the condition of our beds. Ensuring our guests' comfort is a top priority for us, and we'll take your comments into consideration as we continue to improve our accommodations. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

Silvia, Lancaster

Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Hi Silvia,We highly appreciate your patronage and cherish your input. Our aim is to exceed your expectations with our services and amenities. If there are any areas we may have missed, kindly let us know to aid us in enhancing our offerings. We eagerly anticipate the opportunity to welcome you back in the near future.

6/10 Okay

Breann

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Using Expedia for this location was difficult, manager had to approve. This made check over 45 mins. The young lady that helped was awesome at her job.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 22 Feb 2024
Hi Breann,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

TRUDI, Thermal

The mattress was in need of replacement. It had lumps and bumps the side had a dip the size of my body and the middle was really hard. Other than that it was a good stay.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Viridiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Dear Guest,We sincerely appreciate your review. It brings us great joy to know that we could offer you a delightful experience. If you have any additional feedback or suggestions about your stay, please don't hesitate to reach out to us. We are committed to providing you with the highest level of service at all times.

4/10 Poor

David

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very expensive for the quality of the stay.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 15 Feb 2024
Hi David,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a good stay
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Tony,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

kirk

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terrible

Jacqueline

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Jorge

Stains
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Teresa

Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Hi Teresa,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Nenita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 6 Feb 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I drove out from AZ ro attend a birthday party and arrived early. I stopped at the hotel around 1:30 to see if I could check in early and they said they would need to charge me to check in early. Which I graciously denied and said I would be back. I went to the party and arrived again at the hotel and tried to check in and I was told the room hadn't been cleaned yet and it was now 7:00pm. They gave me another room. Went in the room and saw none of the trash cans were emptied and the bath tub looked like it hadn't been cleaned. The bed was clean though so I decided to just lie down and sleep. I will never stay at this Motel 6 again.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 6 Feb 2024
Hi Chris,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Barbara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Hi Barbara,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.