Front of property - evening/night
Check availability

Reviews of Hotel Genesis

3 out of 5
Hotel Genesis
Rua de Santo António, nº41, Ourem

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 94 reviews" "
Rating 8 - Good. 35 out of 94 reviews" "
Rating 6 - Okay. 11 out of 94 reviews" "
Rating 4 - Poor. 1 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Friendly staff. Walking distance to sanctuary.
Stayed 1 night in Jul 2023

10/10 Excellent

Fernando

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service of Mariana. Thank you! Great amenities-. Water glass NOT plastic! Working heating system. Well lighted room.
Stayed 1 night in Nov 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Frances, Nsw Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault this overnight stay helpful staff lovely room for a solo traveller
Stayed 1 night in Oct 2018

10/10 Excellent

Mo, Coral Springs Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genesis although a small hotel is a great place to stay. It is a family run business with a restaurant. The family goes out of their way to make the guest feel welcome 🙏 the small minuses are compensated with their kind hospitality will stay there again.
Stayed 3 nights in Oct 2018

10/10 Excellent

Anna, Brampton ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean amd new hotel. Bed was very hard and uncomfortable. When i was looking for staff in bar or front desk could never find one but it seemed it was a family and they were all over the place doing other things
Stayed 1 night in Aug 2018

8/10 Good

Mami, French polynesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel close to the basilic
Enjoyed our stayed there . Hotel had own restaurant which was convenient . Room was clean however very small
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice n in the vicinity of Fatima.
Apart from the language differences everything went well the food was good also.
Stayed 2 nights in Apr 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
So friendly! The room was super cute. Very short walk to the shrine. Easy parking.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. The room is clean. Breakfast is cheap.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Hotel is clean and people pleasant with restaurant. Complete amenities and comfortable bed near the sanctuary.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Hotel
Great hotel.thank you to Vera and Daniela-for great customer service!
Stayed 2 nights in Oct 2017

10/10 Excellent

mary, california, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the Fatima square.
Very friendly staff and accommodating. Very clean.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pilgrim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and 5 minute walk from the Fatima Shrine
I booked bed and breakfast for 7 days. The hotel staff were friendly and helpful. My room was a double but booked for one. It was big enough for me but would have been a bit small had there been two of us. The room was spotlessly clean and en suite. The breakfast was simple e.g. salami and pepperoni, cheese, bread rolls, jams, fruit etc. There was also the option to make toast and cakes were also served.There was a choice of fruit juices and hot drinks. Breakfast was served from 8 to 10 but the staff were happy to offer breakfast earlier if I wanted. I wanted to leave my room at 2pm instead of the check out time of 12 noon and the staff happily agreed to let me do this. They also looked after my luggage for me after I vacated my room as my flight was not until the evening.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor customer service
Front desk limited hour. Rude staff at front desk and grouchy lady server at breakfast. Room is well equipped but not well lighted- it's on the dark side...#1 concern is the limited hours of front desk. They open their doors at 8:00 am according to the rude lady who finally opened the door for me at 7:00. If you want to go attend mass before 8:00 am you might be out of luck!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice location near the shrine of our lady of Fatim
Good location hotel is minute from the shrine,this all I can say about my experience in a day stay at the hotel.

8/10 Good

Fernando, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vevy nice hotel, well located and good price

6/10 Okay

marie-pier, Canada

Liked: Cleanliness, property conditions & facilities
Fatima
The hotel is perfect for someone who look to stay a short time in Fatima. Its very clean! The comfort of matresses is not the best but its enough to give you a good night of sleep.

10/10 Excellent

Anne, Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone made me very welcome location very convenient happy stay would come again

10/10 Excellent

Jorge

Stayed 1 night in Apr 2023

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, staff & service
Très proche des restaurants, propre, proche de la basilique de Fatima
Stayed 1 night in Mar 2022

10/10 Excellent

erico gedeao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Mto bom, um pequeno almoço excelente
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Andrés

Stayed 1 night in Jul 2021

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Bom hotel
Check-in rápido Funcionários muito atenciosos Restaurante do hotel de ótima qualidade a bom preço Bem localizado (próximo ao Santuário) Estacionamento gratuito no local Cama muito ruim Toalhas de má qualidade
Stayed 2 nights in Oct 2020

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfeita
Hotel bem localizado, com boas instalações e pessoal bastante atencioso.
Stayed 1 night in Sep 2020

8/10 Good

Jozef, Lochristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goed gelegen hotel om Fatima te verkennen. Eigen parking aan hotel Mooie propere kamers Vriendelijk en behulpzaam personeel
Stayed 2 nights in Sep 2020

10/10 Excellent

Belmiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A repetir
Correu muito bem. Tem muito boas condições, muito conforto e o pequeno almoço foi ótimo
Stayed 1 night in Jul 2020

10/10 Excellent

Andrés

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável.
Hotel situado próximo ao Santuário, muito confortável, silencioso e limpo. Staff muito atencioso.
Stayed 1 night in Jul 2020

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

iuri sanson

Stayed 1 night in Dec 2019

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecavel
Tudo dentro do espectavel. Pertinho do santuario, com boa limpeza. Relação qualidade-preço muito boa.
Stayed 1 night in Dec 2019

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização
Stayed 2 nights in Aug 2019

8/10 Good

Maria De Lurdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Liliana, Vigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena relación calidad precio, a minutos del santuario, personal muy amable y servicial
Stayed 1 night in Apr 2019

8/10 Good

Inácio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dobra lokalizacja i komfort na indywidualny pobyt
Blisko do Sanktuarium w Fatimie. Własny parking za hotelem. Przestronny pokój. Wygodne łóżka. Pościel dobrej jakości, kilka poduszek do wyboru. Balkon. Bardzo czysto. Funkcjonalna i wygodna łazienka. Winda. Biurko, krzesło, telewizor, szafa, sejf. Pomocny i bardzo przyjazny personel. Jasny, dobre oświetlenie.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização. Tranquilo.
Stayed 2 nights in Jan 2019

8/10 Good

MATS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pilgrimage to Fátima
Good hotel close to sanctuary and shops around.
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Igen ok
Stayed 1 night in Aug 2018

6/10 Okay

Maria, FLORIANÓPOLIS, SANTA CATARINA BRASIL

Hotel próximo ao santuário e terminal rodoviário!
Ponto negativo é muito negativo:: TODO O TEMPO SEM WI FI e sem a menor preocupação em devolver o serviço ao hóspede, afinal pagamos com o serviço Wi Fi! Nota TERRÍVEL
Stayed 2 nights in Aug 2018
Response from Front Office on 24 Aug 2018
Boa tarde pedimos desculpa pelo incomodo causado. estivemos 2 dias á espera dos técnicos da rede, nada pudemos fazer, Foi uma vez sem exemplo que o hotel esteve sem wifi

8/10 Good

JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueillant, proche du sanctuaire.
Très bon hôtel. Personnel sympathique et proche du centre. Petit bémol sur le troisième lit (pour enfant) posé au milieu de la chambre à notre arrivée. Il s’agit d’un simple lit d’appoint métallique (donc bruyant). Je recommande cet hôtel vraiment très agréable.
Stayed 1 night in Aug 2018