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Reviews of Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Ottawa East - Orleans, an IHG Hotel
500 Brisebois Crescent Drive, & Centrum Boulevard, Ottawa, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Fathima

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, the bed was little bouncy. And the sofa bed was noisy. Good breakfast, Friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything about it
Stayed 2 nights in May 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 5 nights in May 2024

10/10 Excellent

Carter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all, very smooth process getting the room and checking out.
Stayed 1 night in May 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Could use a rubber matt for the shower as it get VERY slippery when wet.
Stayed 1 night in May 2024

10/10 Excellent

Robert, Chevy Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok.
Stayed 2 nights in Apr 2024
Response from Ali on 30 Apr 2024
Dear Rosemary,Thank you for your review. We are glad that we could meet your expectations. We hope to have you stay with us again in the future!

2/10 Terrible

Derek, Nepean

Stayed 1 night in Apr 2024

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Ali on 30 Apr 2024
Dear Bradley,Thank you for your great review. We are happy that your stay with us was excellent! We hope to see you again if you are back in the Ottawa Orleans area!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all so friendly!!
Stayed 2 nights in Mar 2024
Response from Maria on 15 Apr 2024
Hello Danielle, thank you for your kind words. We are delighted to hear that you enjoyed your stay with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Constructiio
Stayed 2 nights in Apr 2024
Response from Maria on 15 Apr 2024
Dear Mark, It was a pleasure having you stay with us, hope to see you again soon.

8/10 Good

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Staff is great and the place is comfortable.
Stayed 4 nights in Apr 2024
Response from Maria on 15 Apr 2024
Dear James, your kind review is greatly appreciated. We loved having you stay with us and hope you will have the chance to come back again soon.

10/10 Excellent

Ugette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Great room. Great breakfast. Great Service
Stayed 2 nights in Mar 2024
Response from Maria on 15 Apr 2024
Hello Ugette, it's wonderful to hear you had such an excellent stay with us and enjoyed the breakfast, the service and the room! Thank you for the great review.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable!
Stayed 1 night in Apr 2024
Response from Maria on 15 Apr 2024
Hi Paul, great to hear you enjoyed your stay. We appreciate your feedback and for choosing to stay with us at the Holiday Inn Express Ottawa Orleans. Please come back again when in the Ottawa area.

8/10 Good

Catherine

Liked: Amenities
Great location. Terrific breakfast. Very well kept property. Have stayed there multiple times.
Stayed 3 nights in Mar 2024
Response from Maria on 15 Apr 2024
Hello Cahterine, we appreciate your returning business and are delighted to hear that you always enjoy your stay and love our hot buffet breakfast. We will see you again soon!

8/10 Good

Sajan

Stayed 3 nights in Mar 2024
Response from Ali on 30 Apr 2024
Dear Sajan,Thank you for your review. We are happy to see that you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very good and good bread as well Well done
Stayed 1 night in Mar 2024
Response from Maria on 15 Apr 2024
Hello Andre, we appreciate you choosing to stay with us and thank you for taking the time to give us this great review. Great to hear you enjoyed your stay, please come back again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ali on 30 Apr 2024
Dear Christopher,Thank you for your review. We are happy to see that you enjoyed your stay with us! We would be happy to have you stay with us again

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ali on 30 Apr 2024
Dear Louise,Thank you for your review. We hope that you will stay with us when you are in the area again

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 5 nights in Mar 2024
Response from Ali on 30 Mar 2024
Dear Leah,Thank you for your review. We are happy that you enjoyed your stay with us! We hope to see you the next time you are in town

8/10 Good

Bert

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ali on 30 Apr 2024
Dear Bert,Thank you for your review. We hope to have you stay with us again in the future!

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always with quality pool and gym. Great breakfast for my family too
Stayed 2 nights in Mar 2024
Response from Ali on 30 Mar 2024
Dear Matt,Thank you for your review. We are happy that you and your family enjoyed your stay with us, especially the breakfast as well as the pool and gym! We hope to see you again in the future!

6/10 Okay

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ali on 30 Apr 2024
Thank you for your review. We would look forward to seeing you the next time you are in the area

10/10 Excellent

MARYDAS

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, Friendly and approachable staff
Stayed 2 nights in Mar 2024
Response from Ali on 30 Mar 2024
Dear Marydas,Thank you for your review and feedback, it is apricated. We are happy that you found our staff to be friendly and approachable, and that you enjoyed our breakfast selection. We hope to see you again!

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast!
Stayed 2 nights in Mar 2024
Response from Ali on 30 Mar 2024
Dear Chantal,Thank you for your review. We are happy that you enjoyed your stay and our breakfast! We hope to see you again in the future!

6/10 Okay

Tanner

Travelled with pets, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Waited for 15 mins before anyone checked me in
Stayed 1 night in Mar 2024
Response from Ali on 30 Mar 2024
Dear Tanner,Thank you for your review and for your patience at check in. We hope to see you again in the future!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ali on 30 Apr 2024
Thank you for your review. We are happy to see that you enjoyed your stay with us! We would be happy to have you stay with us again

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ali on 30 Apr 2024
Thank you for your great review! We hope that you will stay with us when you are in the area again

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
conveniently located beside the highway.
Stayed 1 night in Mar 2023
Response from Ali on 30 Mar 2024
Dear Gilles,Thank you for your review. We are happy that you enjoyed your stay with us and hope to see you again in the future!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn't the best, but better than nothing. Happy there was hot food
Stayed 3 nights in Feb 2024
Response from Ali on 30 Mar 2024
Dear Kathleen,Thank you for your feedback, it is appreciated. We are happy that you were able to find the hot items at the breakfast buffet to enjoy.

10/10 Excellent

MARC-ANDRE, ORLEANS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly stafff
Stayed 1 night in Feb 2024
Response from Ali on 30 Mar 2024
Dear Marc-Andre,Thank you for your review. We are happy to hear that you found our hotel clean and our staff friendly! We hope to see you again if you are in the area.

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice stay
Ali at the front desk was a pleasure to deal with, friendly and accommodating. I was also able to make use of their colour printer on site which was very helpful.
Stayed 2 nights in Feb 2024
Response from Ali on 30 Mar 2024
Dear Tina,Thank you for staying with us and for your feedback. We are happy that you enjoyed your stay and the level service provided. We hope to see you again!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Maria on 20 Feb 2024
Hello Amy, it was a pleasure having you stay with us. Glad you enjoyed your stay. Hope to see you again in the future.

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Friendly service, clean facility, breakfast was delicious! Keep up the great work.
Stayed 2 nights in Feb 2024
Response from Maria on 20 Feb 2024
Hello Rene, thank you for your kind feedback. It's great to hear that you enjoyed your stay as well as the hot buffet breakfast. We loved having you stay with us and hope to see you again soon.

8/10 Good

chantal

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Maria on 20 Feb 2024
Hi Chantal, thank you for staying with us glad you enjoyed your stay! See you again soon.

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Always great staying here. Such a convenient location. Comfortable beds, good shower pressure and fairly good breakfast. Outstanding breakfast room attendants, I don’t know their names but these two ladies were both lovely and super friendly. Always busy but still taking the time to say hi to regular customers and their children. This is what makes a place go from good to great!
Stayed 2 nights in Feb 2024
Response from Maria on 20 Feb 2024
Hello Shannon, your feedback regarding our customer service is greatly appreciated and will be passed along to the staff. We are also happy to hear that you enjoyed the rest of your stay with us. We hope you will have the chance to come back again in the future.

8/10 Good

Allison

Stayed 1 night in Feb 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Very fast check in, no issues. Internet connection is amazing. Room had a sanitized sticker on door feels nice to walk in such a clean room. Well done
Stayed 1 night in Feb 2024
Response from Maria on 20 Feb 2024
Dear Valdimir, glad you enjoyed your stay and all the amenities that we have to offer. Please come back and stay with us again.

2/10 Terrible

Marie

Stayed 1 night in Feb 2024
Response from Ali on 30 Apr 2024
Dear Marie,Thank you for your review. We are sorry that your stay did not meet your expectations. We hope that you will consider giving us another chance when you are back in the area another time.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Maria on 13 Feb 2024
Dear Warren, thank you for choosing to stay with us. Glad you enjoyed your stay.

8/10 Good

susan

Stayed 1 night in Feb 2024
Response from Ali on 30 Apr 2024
Dear Susan,Thank you for your review. We are happy that we were able to meet your expectations. We hope to see you again in the future

8/10 Good

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A large spacious room, within walking distance to several restaurants and just off the main highway. Perfect!
Stayed 1 night in Feb 2024
Response from Ali on 7 Feb 2024
Dear Elizabeth,Thank you for staying with us. We are happy that you enjoyed the spaciousness of your room as well as the location of the hotel! We hope to see you again in the future!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check-in was great. I even received a text when I got to my room to check that everything was ok with the room!
Stayed 2 nights in Feb 2024
Response from Ali on 7 Feb 2024
Dear WendyThank you for staying with us! We are happy that you enjoyed our front desk staff and our texting service. Thank you for your feedback. We hope to see you again!

8/10 Good

Zakir, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Decent breakfast included. Comfortable pillows.
Stayed 2 nights in Jan 2024
Response from Ali on 7 Feb 2024
Dear Zakir,Thank you for your feedback. We are happy that you enjoyed your stay with us, especially our pillows and cleanliness. We hope to see you again in the future

8/10 Good

Robert

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Maria on 13 Feb 2024
Hello Robert, thank you for staying with us. Great to see that you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

mary

Stayed 3 nights in Jan 2024
Response from Ali on 30 Apr 2024
Dear Mary,Thank you for your great review! We hope that you will stay with us when you are in the area again

10/10 Excellent

Diana

Travelled with family and small children
Liked: Property conditions & facilities
Close to gymnastics club
Stayed 1 night in Jan 2024
Response from Ali on 7 Feb 2024
Dear Diana,Thank you for staying with us. We are happy that you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

jacquline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024