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Reviews of Holiday Inn Hotel & Suites Osoyoos, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Osoyoos, an IHG Hotel
7906 Main Street, Osoyoos, BC

Reviews

7.6

Good

Rating 10 - Excellent. 292 out of 1004 reviews" "
Rating 8 - Good. 365 out of 1004 reviews" "
Rating 6 - Okay. 177 out of 1004 reviews" "
Rating 4 - Poor. 107 out of 1004 reviews" "
Rating 2 - Terrible. 63 out of 1004 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jillian

Travelled with group
My check in was great, but my friend did not have the same experience the next day. The hotel has an odd smell. There was some sort of BMW event (very odd) and had to move my non-bmw vehicle ha - Whole weekend was interesting, prob wont stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Raissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet and comfortable our stays were. The best coffee though is at junction 3 up the road. Room lacked counter space and good lighting but otherwise would stay again no problem.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel! Perfect location to go anywhere walking distance. Will definitely book again in the near future
Stayed 1 night in May 2024

4/10 Poor

Janette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had not been cleaned very well upon check in (bottle caps etc still on the floor). The room was not cleaned at all during our stay (clean towels were put in the room but nothing else - bed not made etc). The kitched was ridiculous....very poorly equipped (eg the room sleeps 7 comfortably but the kitchen had only had 1 glass, 2 plates etc)
Stayed 2 nights in May 2024

8/10 Good

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, balcony overlooking lake. Starting to look a little worn but still vwry clean and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Jian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel to stay in Osoyoos
Stayed 1 night in May 2024

10/10 Excellent

Anshuman, Abbotsford

Stay was quiet and comfortable. Staff was very helpful.
Stayed 1 night in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

6/10 Okay

Grant

Liked: Staff & service
Great location, staff were very polite and helpful. Room and balcony were not as clean as I am used to.
Stayed 2 nights in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely suite overlooking the lake with a nice balcony to sit and admire the sunset…
Stayed 1 night in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

10/10 Excellent

Mariam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really amazing place and above all the manager Ron is so nice and all the staff were Great and very helpful
Stayed 2 nights in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

8/10 Good

Saeed

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

10/10 Excellent

Fabio Henrique

Travelled with family
Liked: Staff & service, amenities
Private beach!
Stayed 2 nights in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

8/10 Good

Allison

Travelled with partner
Liked: Property conditions & facilities
Spacious room with balcony. Quiet and within walking distance of small town and amenities.
Stayed 1 night in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

6/10 Okay

Pamela

Travelled with group
I found it a surprise that of the 2 night we were there, the restaurant was closed for dinner. They did serve a great breakfast however. The hotel & room are showing their age but certainly adequate. Staff were very nice.
Stayed 2 nights in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

8/10 Good

j dallila

Liked: Cleanliness, staff & service, amenities
Decent stay.
Stayed 1 night in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

8/10 Good

Michael, Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is that after a very long day with an early rise, my daughter and I hit the hay within minutes of arriving, about 7:50pm. It was therefore very annoying to have front desk call at 8:05pm to ask how everything is. That’s what these reviews are for…don’t call me in my room.
Stayed 1 night in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

10/10 Excellent

Teresa, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ron on 24 May 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, Ron Sabha Chandani Manager on duty

10/10 Excellent

Janis

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
I was impressed how accommodating the front desk handled a mixup from Expedia (I was told no problem with a small dog). They upgraded us into a beautiful suite, I am grateful they had another room, we will be staying here next week on our trip home. The front desk clerk was 10 out of10. We arrived in the early evening of May 3, I don’t have her name so i hope you give a great big thank you!
Stayed 1 night in May 2024
Response from Ron on 4 May 2024
Dear Janis,Thanks for the awesome 5* rating!It is amazing that you found our team member helpful and efficient, they always do their very best to make our Guests stay unforgettable.It would be our greatest pleasure to welcome you back, please do not hesitate to contact us directly, should your travel plans bring you back to the areaKind regards,

10/10 Excellent

Kamal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good customer service you can book any room it all has lake view ❤️
Stayed 1 night in Apr 2024
Response from Ron Sabha Chandani on 30 Apr 2024
Dear KamalThank you for taking the time to tell us about your experience at Holiday Inn Osoyoos!Please know that your feedback is extremely valuable to us.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like we got an upgrade maybe because it was off season. Liked the hotel and will be back
Stayed 2 nights in Apr 2024
Response from Ron on 30 Apr 2024
Dear Matthew,Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos!Please know that your feedback is extremely valuable to us.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful and the staff was very helpful. Ver good restauranr
Stayed 1 night in Apr 2024
Response from Ron on 30 Apr 2024
Dear Larry,Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos!Please know that your feedback is extremely valuable to us.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.

10/10 Excellent

Nadine, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely polite and very accommodating. The rooms were spacious and clean.
Stayed 2 nights in Apr 2024
Response from Ron on 30 Apr 2024
Dear Nadine,Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos!Please know that your feedback is extremely valuable to us.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.

10/10 Excellent

Margaretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ron on 30 Apr 2024
Dear Margaretta,Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos!Please know that your feedback is extremely valuable to us.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, comfortable beds and a lakeview balcony.
Stayed 2 nights in Apr 2024
Response from Ron on 30 Apr 2024
Dear Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos!Please know that your feedback is extremely valuable to us.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.

10/10 Excellent

connie

Travelled with partner
Liked: Property conditions & facilities
Need to clean up beach of debris
Stayed 1 night in Apr 2024
Response from Ron on 22 Apr 2024
Dear Connie,Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.

6/10 Okay

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ron on 19 Apr 2024
Dear Melanie,Dear Ron,Thanks for the awesome 3* rating! We are thrilled that you enjoyed your stay with us.

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Excellent location at good price.Frendly staff and a quick check in
Stayed 1 night in Apr 2024
Response from Ron on 19 Apr 2024
Dear Melanie,Dear Brian,Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.

10/10 Excellent

Sander

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean hotel, especially the room !
Stayed 2 nights in Apr 2024
Response from Ron on 19 Apr 2024
Dear Melanie,Dear Guest,Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Ron on 19 Apr 2024
Dear Melanie,Dear Guest,Thanks for the awesome 4* rating! We are thrilled that you enjoyed your stay with us.

8/10 Good

Kix

Stayed 1 night in Apr 2024
Response from Ron on 30 Apr 2024
Dear Kix,Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos!Please know that your feedback is extremely valuable to us.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ron on 8 Apr 2024
Dear Guest,Thanks for the awesome 4* rating! We are thrilled that you enjoyed your stay with us.

2/10 Terrible

Leila

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed with my 6 year old son because of the pool. The pool was dirty and full of hair. The hotel is dark and dingy. In the morning, we went to the restaurant for breakfast and waited 15 minutes before anyone came to our table. We waited another 15 min to receive our drinks, and when no one came to our table to take our order, I asked the woman who was bussing if someone could take our order so she did. After waiting 45 min for an order of mini waffles, the woman bussing asked the kitchen if our food was coming and the kitchen snapped at her. There were two tables in the restaurant that ordered food in the first hour that we there. The woman bussing was extremely helpful and very kind. Everyone else was very rude and ignored us the whole time we were there. When checking out of the hotel, I asked to speak to a manager and was told the manager was not available because they were in the kitchen helping cook 😳
Stayed 1 night in Mar 2024
Response from Ron on 2 Apr 2024
Dear Leila,Greetings from Holiday Inn & Suites Osoyoos!Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the disappointing experience you had during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.We sincerely apologize for the condition of the pool and the delays and lack of attentiveness you experienced in our restaurant. It is unacceptable that you had to wait for such an extended period and encountered rudeness from our staff. Please rest assured that we are taking your comments seriously and will investigate the incidents thoroughly.We understand that long weekends can be particularly busy, but this is no excuse for the lapse in service you encountered. We will be conducting additional training sessions and implementing measures to ensure that all members of our team are equipped to provide the level of service that our guests deserve.We truly appreciate your feedback as it helps us to identify areas for improvement. Please know that your concerns have been noted, and we are committed to taking the necessary steps to rectify the situation and prevent similar issues from occurring in the future.Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Warm regards,Ron Sabha-ChandaniManager on duty

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness
Stayed 6 nights in Mar 2024
Response from Ron on 1 Apr 2024
Dear Linda,Thanks for the awesome 3* rating! We would love to welcome you again and exceed your expectations.Kind Regards,Ron

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Ron on 1 Apr 2024
Dear Linda,Thanks for the awesome 3* rating! We would love to welcome you again and exceed your expectations.Kind Regards,Ron

10/10 Excellent

Ava

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay, the water in the sink, toilet and shower turned a yellow-brown ish. It cleared up though, within the same day. But other than that, I loved my stay, I could come and go as I please with or without my car. Everything was walking distance. The views were amazing!!
Stayed 3 nights in Mar 2024
Response from Ron on 1 Apr 2024
Dear Ava,Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.Kind Regards,Ron

10/10 Excellent

Abram

Stayed 1 night in Mar 2024
Response from Ron on 19 Apr 2024
Dear Melanie,Dear Abram,Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.

6/10 Okay

CONOR

Travelled with family
Liked: Cleanliness, staff & service
The pool facility had beer cans in the planted pots and the room was exceptionally warm even with the air conditioning on (in march). Check in was delayed because they couldn’t find my reservation (although I had the number) and so I was left waiting while my exhausted family had to hang out in the lobby.
Stayed 1 night in Mar 2024
Response from Ron on 28 Mar 2024
Dear Conor,Thank you so much for taking the time to review your stay at Holiday Inn & Suites Osoyoos!Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We look forward to the chance to welcome you back and exceed your expectations.Best regards,Ron Sabha-Chandani

8/10 Good

Rod, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ron on 28 Mar 2024
Dear Rod,Thank you so much for taking the time to review your stay at Holiday Inn & Suites Osoyoos!I am delighted to know that you enjoyed the facilities of the Resort and the service provided by our team. We look forward to the chance to welcome you back and exceed your expectations.Best regards,Ron Sabha-Chandani

10/10 Excellent

MELANIE

Stayed 1 night in Mar 2024
Response from Ron on 19 Apr 2024
Dear Melanie,Dear Guest,Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ron on 25 Feb 2024
Dear Chris,Thank you for taking the time to tell us about your experience at Holiday Inn Osoyoos!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, we wish to welcome you to our property again.

8/10 Good

courtney

Stayed 1 night in Feb 2024
Response from Ron on 28 Mar 2024
Dear Courtney,Thank you so much for taking the time to review your stay at Holiday Inn & Suites Osoyoos!I am delighted to know that you enjoyed the facilities of the Resort and the service provided by our team. We look forward to the chance to welcome you back and exceed your expectations.Best regards,Ron Sabha-Chandani

4/10 Poor

oren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ron on 1 Dec 2023
Dear Oren,Greetings from Holiday Inn & Suites Osoyoos!Thank you for sharing your valuable feedback with us. Please allow me to extend my most sincere apologies for the disappointment you had to endure during your recent stay. Please be assured that corrective measures have already been taken in order to avoid similar situations in the future. Having said so we hope you will forgive us this time and we look forward for your next stay with us in the future, we promise that your next stay will surely be a perfect one.Kind Regards,Ron Sabha-Chandani

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ron on 4 Nov 2023
Hi Cory,We are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Ron Sabha-Chandani

10/10 Excellent

Kyna

Travelled with partner
Perfect location right on the beach
Stayed 3 nights in Oct 2023
Response from Ron on 4 Nov 2023
Hi Kyna,We are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Ron Sabha-Chandani

8/10 Good

Stuart

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Balcony views of the lake are amazing!
Stayed 1 night in Oct 2023
Response from Ron on 4 Nov 2023
Hi Stuart,We are so pleased to see your 4* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Ron Sabha-Chandani

6/10 Okay

Brian

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Ron on 20 Oct 2023
Dear Brian,Thank you for the 6/10 rating! We are glad to hear that you had a good time at our hotel.We sincerely wish to welcome you back again.Kind Regards,Ron Sabha-Chandani

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ron on 20 Oct 2023
Dear David,Thank you for the great 5* rating! We are thrilled to hear that you had a good time at our hotel.Kind Regards,Ron Sabha-Chandani

10/10 Excellent

Mick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was way better than expectations.
Stayed 1 night in Oct 2023
Response from Ron on 20 Oct 2023
Dear Mick,Thank you for the great 5* rating! We are thrilled to hear that you had a good time at our hotel.

10/10 Excellent

Najia

Travelled with family and small children
Okay
Stayed 1 night in Oct 2023
Response from Ron on 20 Oct 2023
Dear Guest,Thank you for the great 5* rating! We are thrilled to hear that you had a good time at our hotel.