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Reviews of Coast Osoyoos Beach Hotel

2.5 out of 5
Coast Osoyoos Beach Hotel
7702 Main Street, Osoyoos, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 370 out of 1006 reviews" "
Rating 8 - Good. 421 out of 1006 reviews" "
Rating 6 - Okay. 119 out of 1006 reviews" "
Rating 4 - Poor. 63 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

John, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
When we checked in man said we had a king bed. It wasn’t. The bed dipped the the middle. We had a view of the lake but the windows were filthy. Pillows were great. Breakfast was good. No ice bucket. No bedside table on right side. Friendly staff.
Stayed 1 night in May 2024
Response from Manpreet on 27 May 2024
Thank you for taking to the time to write a review of your time you stayed with us at Coast Osoyoos Beach Hotel.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your reservation was for one queen bed and we were sold out for king bed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Nathan, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice pool and hot tub and clean.
Stayed 1 night in May 2024
Response from Front Desk Team on 26 May 2024
Dear Nathan, Thank you so much for staying with us. We really appreciate your feedback. We are glad you enjoyed your stay with us. We look forward to welcome you again in the future.

4/10 Poor

John

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Front Desk Team on 26 May 2024
Dear John, many thanks for your feedback and sorry to hear that you didn't enjoy your stay. Could you provide us with more information as to what your concerns were so we can improve. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Candice

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and close walking distance to restaurants and markets. Right off the lake boardwalk, so very enjoyable with pets. Clean and cozy, the kitchen was perfect for cooking a few meals. We also had access to the BBQ on the private beach which was really nice! Would highly recommend.
Stayed 3 nights in May 2024
Response from Front Desk on 21 May 2024
Hi Candice, thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

8/10 Good

Robert

Clean, quiet, nice view of lake. Appreciate the breakfast, good variety! Lady at desk was very friendly and helpful .
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Hi Robert, thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Team on 19 May 2024
Dear Amandeep, Thank so much for staying with us. We are glad that your stay was 5/5.We look forward to welcome you again in the future.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Team on 19 May 2024
Dear Sonya, Thank so much for staying with us. We are glad that your stay was 5/5.We look forward to welcome you again in the future.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk girl was really helpful gor dinner ideas. Breakfast was good.
Stayed 1 night in May 2024
Response from Manpreet on 20 May 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, Zanna was very helpful, front desk guy is clueless, ask someone else for your needs. Everyobe else was accomadating and helpful
Stayed 1 night in May 2024
Response from MK on 17 May 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
the water slide is unreal !!!!!!! walk out rooms right on the lake was amazing. the lovely lady who checked us in upgraded us for free to a lakeside view. it was amazing. we will definitely be back
Stayed 1 night in May 2024
Response from Front Desk on 14 May 2024
Hi Celine, thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future!

8/10 Good

barbara, mono

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room Was clean and I liked having the kitchen facilities Osoyoos is a lovely area along the lake and it easy to walk my dog Staff was friendly
Stayed 2 nights in May 2024
Response from Manpreet on 9 May 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 7 May 2024
Hi Stephen, thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future!

10/10 Excellent

Sebastian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall.
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Hi Sebastian, many thanks for your feedback. We value your opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

8/10 Good

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean
Stayed 1 night in Apr 2024
Response from ML on 29 Apr 2024
Thank you for your compliment. We hope you enjoyed your stay with us.Looking forward to welcoming you back in the future.

10/10 Excellent

Mirjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from ML on 29 Apr 2024
Dear Guest,Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

8/10 Good

Cassiopeia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Hi Cassiopeia, thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Hi Troy, thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Kate

Stayed 2 nights in Apr 2024
Response from Manpreet on 17 May 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

2/10 Terrible

Danni

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the hotel from Expedia website few days ago for the first time and this is the second time！ This time when I open the page，it lets me download the Expedia APP, it is a trap and misguide consumer! I am in Canada and I use Canada telephone and I gave the acess for Expedia to use my location. However after I paid, my credit card says I paid in GBP instead of Canadian dollars which is 1.5 times than Canadian dollars！I realized the app shows everything in default is Great Britain currency！If I know this I would not book this hotel at this price point！ And Expedia says I cannot cancel this order and the lady works in front desk says so！This is FRAUD and Forced Transaction.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Hi there, many thanks for your feedback and we're sorry to hear that you had this experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Krutarth

Disliked: Cleanliness, staff & service, property conditions & facilities
Although we booked for a Single bed occupancy they gave us twin beds which is uncomfortable for a us. Staff didn't take a Urge to help us a bit.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Hi Krutarth, many thanks for reaching out to us. We can see on your reservation that you were given a free upgrade from a single queen bed, stair access only with no view, to a two double bed room with elevator access and a lakeview. However, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
FRIENDLY STAFF
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 21 Apr 2024
Dear Geoffrey, Thank you so much for staying with. We really appreciate your positive feedback. We look forward to the opportunity to welcome you back again in the future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a beautiful view
Stayed 1 night in Apr 2024
Response from Front Desk on 20 Apr 2024
Hi Teresa, thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

8/10 Good

Scott

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Apr 2024
Response from ML on 18 Apr 2024
Dear Guest,Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Hi Thomas, many thanks for your feedback, we appreciate the time you took to review us! We're happy to hear you enjoyed your stay, it was a pleasure hosting you. Please visit us again soon!

8/10 Good

Deanne

Pretty view from balcony
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr 2024
Hi Deanne, many thanks for your feedback, we're happy to hear you enjoyed your stay. Please visit us again soon, it was a pleasure hosting you!

10/10 Excellent

Joseph

Stayed 1 night in Apr 2024
Response from Front Desk on 25 Apr 2024
Hi Joseph, thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Clara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was our first time staying at Coast. It was all great although it would be nice to have a safe in the room though.
Stayed 2 nights in Mar 2024
Response from Manpreet on 5 Apr 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future

10/10 Excellent

Simardeep Singh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for relaxing
Stayed 2 nights in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you so much for staying with. We really appreciate your positive feedback and we are delighted to hear that you enjoyed your stay. We look forward to the opportunity to welcome you back again in the future.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly
Stayed 1 night in Mar 2024
Response from Guru on 1 Apr 2024
Thank you so much for staying with. We really appreciate your positive feedback and we are delighted to hear that you enjoyed your stay. We look forward to the opportunity to welcome you back again in the future.

8/10 Good

Rob

Liked: Cleanliness, staff & service
Great Conteninential Breakfast, Excellent Housekeeping and Staff.
Stayed 5 nights in Mar 2024
Response from Guru on 1 Apr 2024
Thank you so much for staying with. We really appreciate your positive feedback and we are delighted to hear that you enjoyed your stay. We look forward to the opportunity to welcome you back again in the future.

8/10 Good

Donald

Travelled with family and small children
Liked: Staff & service, amenities
The room we were given as Expedia clients was tucked away without elevator access. Breakfast was good and pool was open and clean. Beachfront was nice as we had another party staying there also and were able to sit beachfront
Stayed 1 night in Mar 2024
Response from Manpreet on 1 Apr 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and as you booked 1 Queen Bed, City View room on Expedia.we had you in the same room.You are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Anureet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just perfect
Stayed 1 night in Mar 2024
Response from Manpreet on 13 Apr 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future, please don't hesitate to contact me at 250.495.6525.Thank you, we appreciate your loyalty to our brand.Sincerely,Millie JarrettGeneral Manager

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ease of parking and the view from my room. The place was clean. I didn’t like that the balcony is not separate from each room. My sliding door didn’t lock at the handle. A piece of wood was used to lock the door. Sound travels quite easily through the sliding balcony door so if you are sound sensitive it might affect you. Happy with the stay overall
Stayed 1 night in Mar 2024
Response from Front Desk Team on 31 Mar 2024
Dear Kara, Thank you so much for staying with us and for sharing your feedback with us. We are glad you enjoyed your stay with us. We apologize for the inconvenience you had with the balcony door. Thank you for bringing this to our attention we are working on fixing the issue. We look forward to hosting you again.

10/10 Excellent

Siddharth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property amd what a view you het from this hotel. On the front side its the waterfront and the backside is the beach. 10/10. Highly recommend. I will for sure come back.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 31 Mar 2024
Dear Siddharth, Thank you so much for staying with. We really appreciate your positive feedback and we are delighted to hear that you enjoyed your stay. We look forward to the opportunity to welcome you back again in the future.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom fan needs replacing
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Many thanks for your feedback, we're happy to hear you enjoyed your stay! We will forward your concern onto the appropriate department. Please visit us again soon :)

8/10 Good

Marie

Liked: Staff & service
Needs to be updated but beds were comfortable
Stayed 1 night in Mar 2024
Response from Manpreet on 28 Mar 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

MJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the spacious suite, staff were friendly, breakfast was good.
Stayed 2 nights in Mar 2024
Response from ml on 25 Mar 2024
We are so happy to hear you enjoyed your stay with us.Thank you! and hope you visit again.

6/10 Okay

Katherine

Stayed 1 night in Mar 2024
Response from Front Desk on 14 Apr 2024
Hi Katherine, thank you for taking to the time to write a review of your time you stayed with us at Coast Osoyoos Beach Hotel.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

SARAH

Stayed 2 nights in Mar 2024
Response from Front Desk on 13 Mar 2024
Dear SarahThank you for taking to the time to write a review of your time you stayed with us at Coast Osoyoos Beach Hotel.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Millie JarrettGeneral Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly easy check-in/ check-out. Standard continental breakfast included. Clean warm pool and hot tub.
Stayed 2 nights in Mar 2024
Response from Front Desk on 11 Mar 2024
Hi Paul, many thanks for your feedback! We're happy to hear you enjoyed your stay. Please visit us again soon :)

8/10 Good

Sorin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and services.
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
Hi Soren, thank you for your feedback, we're happy to hear you enjoyed your stay with us. Please visit us again soon!

6/10 Okay

Kristy

Travelled with family
Liked: Staff & service, amenities
Nice stay. Room could have been cleaner. Shower was plugged. Needs to be updated.
Stayed 2 nights in Mar 2024
Response from Front Desk on 11 Mar 2024
Hi Kristy, thank you for your feedback, and we're sorry to hear you didn't fully enjoy your stay. We will forward this on to the appropriate department to ensure this doesn't happen again.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ml on 4 Mar 2024
Thank you!! We are happy to see you enjoyed your stay with us.Hope to see you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ZA on 17 Feb 2024
Many thanks for your feedback Mark, we're happy to hear you enjoyed your stay. Please visit us again soon!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair deal right on the beach
Located right on the beach!
Stayed 1 night in Feb 2024
Response from ml on 12 Feb 2024
Thank you very much! We are happy you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Kathy

Stayed 1 night in Jan 2024
Response from Front Desk on 21 Mar 2024
Thank you for staying with us at Coast Osoyoos Beach Hotel. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Dieter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and the positive and welcoming attitude of the staff
Stayed 1 night in Jan 2024
Response from Hotel Management on 28 Jan 2024
Thanks for your feedback.

8/10 Good

Mellisa

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub and pool had a lot of sand in it. But it was enjoyable.
Stayed 1 night in Jan 2024
Response from Hotel Management on 23 Jan 2024
Thank you for you feedback Mellisa

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from COAST MANAGEMENT TEAM on 17 Jan 2024
Thank you for you feedback Camille. we are glad to hear you enjoyed your stay . Hope to have you visit again soon!

10/10 Excellent

Ang

Stayed 1 night in Dec 2023
Response from ml on 27 Dec 2023
Thank you so much! we are so happy to hear that you enjoyed your stay with us.Hope to see you again.