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Reviews of Sonesta Hotel Osorno

4 out of 5
Sonesta Hotel Osorno
Ejercito 395, Osorno, Los Lagos

Reviews

9.2

Wonderful

Rating 10 - Excellent. 112 out of 177 reviews" "
Rating 8 - Good. 48 out of 177 reviews" "
Rating 6 - Okay. 13 out of 177 reviews" "
Rating 4 - Poor. 3 out of 177 reviews" "
Rating 2 - Terrible. 1 out of 177 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Estimado Señor Jorge:Muchas gracias por valorar su experiencia en Sonesta Hotel Osorno.Es muy grato haber superado sus expectativas.Reciba un cordial saludo y esperamos su próxima visita en un futuro cercano.Atentamente.Johnny Flores L.Gerente General

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel, personal encantador..sólo deberian tener el servicio de restaurante un poquito más tarde...el resto fantástico.. Sobre todo las amenites de los pasillos..riquísimos.
Stayed 1 night in Dec 2023
Response from Gerente General on 7 Dec 2023
Estimada Señora Claudia:Muchas gracias por su gentileza al valorar tan positivamente su experiencia en Sonesta Hotel Osorno.Nos alegra saber que disfrutó de nuestra hospitalidad y excelente atención.Reciba un atento saludo.Johnny Flores L.Gerente General

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Osorno by far
Stayed 2 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Mr. JoseThanks for taking the time to evaluate your experiencia at Sonesta Hotel Osorno.We are pleased to know that you enjoyed our hospitality and excellent service.Looking forward to welcome you again in a near future.All the best.Johnny Flores L.General Manager

10/10 Excellent

guillermo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice… the surroundings not so much
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Estimado Don Guillermo;Muchas gracias por valorar tan positivamente su experiencia en Sonesta Hotel Osorno.Nos alegra que disfruto de nuestra hospitalidad.Esperamos su próxima visita en un futuro cercano.Cordialmente,Johnny Flores L.Gerente General

10/10 Excellent

Archie

Stayed 1 night in Jun 2023
Response from Gerente General on 27 Jun 2023
Good morning Mr. Archie:Thank you for taking the time to give us your feedback.We are pleased to know that you enyoy our hospitality and good service while your stay at Sonesta Hotel Osorno.Looking forward to welcome you again.All the best.Johnny Flores L.General Manager

10/10 Excellent

paola andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo excelente, comodidad ,atencion , y late chekout.. Muchas gracias
Stayed 1 night in Jun 2023
Response from Gerente General on 20 Jun 2023
Estimada Señora Paola Andrea:Muchas gracias por su gentileza al valorar su experiencia en Sonesta Hotel Osorno.Es muy grato conocer que disfrutó de nuestra hospitalidad y excelente atención.Esperamos darle la mas cordial bienvenida nuevamente en un futuro cercano.Atentamente.Johnny Flores L.Gerente General

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel.
Exceptional staff. Friendly and very attentive. Lovely hotel.
Stayed 2 nights in May 2023
Response from General Manager on 8 May 2023
Dear Mr. George:Thank you for giving us this excellent comments on your experience at Sonesta Hotel Osorno. It is glad for us to know that you enjoyed our hospitality.Looking forward to welcome you again have a wonderful day.All the best.Johnny Flores L.Gerente General

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The management of the hotel, cleanliness and service was excellent. Fantastic breakfast included as well.
Stayed 3 nights in Mar 2023
Response from General Manager on 24 Mar 2023
Dear Mrs. Teresa:Thank you for your kind feedback to the service received during your stayed at Sonesta Hotel Osorno.We are pleased to know that you enjoyed our hospitality and excellent service.Looking forward to welcome you again in a near future.All the best.Johnny Flores L.General Manager

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room was quiet and big. Bed was comfortable. The parking was good. Free breakfast was great. Absolutely would stay again.
Stayed 1 night in Feb 2023
Response from General Manager on 1 Mar 2023
Dear Guest:Thank you for taking the time to valuate your experiencie during your visita at Sonesta Hotel Osorno.We are pleased to know that you enjoyed our hospitality and excellent service.Looking forward to welcome you again.Best regards.Johnny Flores L.

10/10 Excellent

Francisca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in Osorno. I hardly recommend it, you won’t regret. Nice view, and amazing service!
Response from Gerente General on 22 Dec 2022
Estimada Huesped:Muchas gracias por su gentileza al valorar tan positivamente su estadía en Sonesta Hotel Osorno.Nos alegra saber que disfrutó de nuestra hospitalidad y excelente atención.Gracias por recomendarnos.Cordiales saludos.Johnny Flores L.Gerente General

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful river view, excellent food
Stayed 1 night in Nov 2022
Response from Gerente General on 29 Nov 2022
Dear GuestThank you for taking the time to valuate your experience at Sonesta Hotel Osorno.We are glad to know that you enjoyed our hospitality and good service.Looking forward to welcome you again in a near future.Regards,Johnny Flores L.General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
We booked this hotel looking forward to using the pool. Thus, we both disappointed and surprised to learn it was not in operation as the hotel explicitly advertised the pool and did not mention it was closed either at the time of booking or during check-in. Front desk staff were disinterested and less than friendly or helpful. There was trash on our floor that stayed there the entirety of our stay. The shower barely functioned, with so little water coming out as it was hard to bathe.
Stayed 1 night in Oct 2022
Response from General Manager on 29 Nov 2022
Dear Guests:Thank for taking the time to let us know your experience during your stayed at Sonesta Hotel Osorno.We sincerely apologize for all the inconveniences presentes and for not having exceeded your expectations. We looked forward to welcome you in a near future and offered a quality service .Best regards.Johnny Flores L.General Manager

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Sep 2021
Response from Gerente General on 5 Oct 2021
Estimado Huésped: Muchas gracias por dedicarnos su tiempo a valorar su experiencia en Sonesta Hotel Osorno. Nos alegra saber que disfrutó de nuestra hospitalidad. Atentos saludos. Johnny Flores L. Gerente General

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant but not exceptional
Stayed 4 nights in Mar 2020
Response from General Manager on 13 Mar 2020
Dear Mrs. Amanda: Thank you for taking the time to give us your feedback on the service received during your stayed at Sonesta Hotel Osorno. Looking forward to welcome you again in a near future to offer you and excellent service that exceeds your expectations. Best regards, Johnny Flores L. General Manager

10/10 Excellent

wesley r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Gerente General on 4 Mar 2020
Mr. Wesley: We highly appreciate you taking the time to evaluate your experience during your stayed at Sonesta Hotel Osorno. We are pleased to know that you enjoy our hospitality and excellent service. Looking forward to welcome you again in a near future. All the best. Johnny FLores L. General Manager

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
everything at the hotel was beyond expectation
Stayed 1 night in Jan 2020
Response from General Manager on 21 Jan 2020
Dear Guest: We highly appreciate you taking the time to give us your feedback on the service received during your stay at Sonesta Hotel Osorno. We are pleased to know that we exceed your expectations with a quality service offered. Looking forward to welcome you again. Best regards, Johnny Flores L. General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was modern, clean, and comfortable. Great service. And they had a very nice breakfast.
Stayed 2 nights in Aug 2019
Response from General Manager on 17 Aug 2019
Dear Guest: We highly appreciate you taking the time to give us your feedback on the service received during your stay at Sonesta Hotel Osorno. We are pleased to know that your visit was pleasent and that you enjoy a memorable experiencie. Looking forward to welcome you again in a near future. All the best. Johnny Flores L. General Manager

6/10 Okay

Marla

Liked: Cleanliness, staff & service, room comfort
Basic hotel
The hotel room was large and comfortable...but outdated. The area was not near anything you could easily walk to....but they had a casino and gym and restaurants that you could enjoy.
Stayed 2 nights in Mar 2019
Response from General Manager on 16 Apr 2019
Dear guest: Thank your for taking the time to give us your feedback on you experience during your stay at Sonesta Hotel Osorno. We are glad to know that you felt comfortable at our facilities and we'll be looking forward to welcome you in a near future to exceed your expectations with an excellent service. Best Regards. Johnny Flores L. General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from General Manager on 2 Apr 2019
Dear Guest: We highly appreciate your taking the time to give us your feedback on your stay at Sonesta Hotel Osorno. We are pleased to know that you ejpy your visit and that the service that we offer was excellent. Looking forward to welcome you in a near future. Best regards. Johnny Flores L. General Manager

10/10 Excellent

Jong Hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, modern and clean! Great view to the river
Stayed 1 night in Feb 2019
Response from General Manager on 20 Feb 2019
Dear Guest: We highly appreciate you taking the time to give us your feedback on your experience during your stay at Sonesta Hotel Osorno, We are pleased to know that your stay was memorable and that you enjoy the excellent service received. Looking forward to welcome you again in a near future. Best regards. Johnny Flores L. General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from General Manager on 30 Jan 2019
Dear guest: On behalf of Sonesta Hotel Osorno we wanted to thank you for giving us your feedback on the service received during your stayed at our hotel. We are pleased to know that you have had a pleasent experiencie. Looking forward to welcome you again. Best regards, Johnny Flores L. General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and linens were white and clean. We had a lot of room to spread out. The beds were very comfortable. Everyone was very kind!
Stayed 1 night in Jan 2019
Response from General Manager on 30 Jan 2019
Dear Guest: For Sonesta Hotel Osorno is highly appreciate you taking the time to give us your feedback on the service received. We are pleased to you that you've had a memorable experiencie. Looking forward to welcome you in a near future. Regards, Johnny FLores L. General Manager

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business and casino in Osorno
Nice modern hotel with food outlets in the complex and casino attached. Downside is 1 km out of town with not much Chilean flavour - more a business hotel. Nice river view and friendly staff. Coffee and tea making available one floor level but not in rooms and had to send for milk.
Stayed 1 night in Jan 2019
Response from General Manager on 13 Jan 2019
Dear Guest: We higly appreciate you taking the time to give us your feedback. For Sonesta Hotel Osorno is very important to know how was your experiencied during your stay at our Hotel. We are pleased that you have a nice time, thanks for your suggestion on the coffee stations we will consider your requierements. Best regards, Johnny Flores L. Gerente General

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The cover of the matress was plastic and dis not respires very uncomfortable despite a bery good bed
Stayed 1 night in Dec 2018
Response from General Manager on 18 Dec 2018
Dear guest: We highly appreciate you taking the time to give us your feedback. For Sonesta Hotel Osorno your comments are very improve this will help us to reinforce our quality standars so that your next visit will be a memorable experience. Best regards and Happy Holidays. Johnny Flores L. General Manager

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asian-Level finesse and kindness.
We have returned to SONESTA time and again. Always attentive, ready to help, warm and speedy. The hotel also has superb restaurants like Cook's whete their cuisine is just as exquisite as fine is the Staff. Bravo! All the way
Stayed 1 night in Nov 2018
Response from General Manager on 22 Nov 2018
Dear Mr. DIego: Thanks for your preference and for this feedback. We highly appreciate you taking the time to give us your comments. We are pleased that you have had a wonderful experience at Sonesta Hotel Osorno. Awaiting to welcome you again in a near future. Best regards. Johnny Flores L. General Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2018
Response from Gerente General on 9 Nov 2018
Estimado Señor Rick: A nombre de Sonesta Hotel Osorno le agradecemos por valorar su experiencia en nuestro Hotel con tan excelente calificación. Nos complace haber superado sus expectativas. Esperamos su próxima visita en un futuro cercano. Cordialmente, Johnny Flores L., Gerente General

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Gerente General on 16 Aug 2018
Estimado Huesped: Reciba un cordial saludo de parte de la familia Sonesta Hotel Osorno y nuestro agradecimiento por dedicarnos su tiempo a valorar los servicios recibidos durante su estadía en nuestro Hotel. Esperamos su próxima visita en un futuro cercano. Atentamente, Johnny Flores L., Gerente General

10/10 Excellent

Miguel Antonio, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American standard 5 star hotel
Nice place yo stay , downtown 10 minutes walking. Excellent breakfast. Free parking Casino and índoor activities
Response from calidad@sonestaosorno.cl on 30 Nov 2016
Dear Mister Miguel Antonio Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to create memorable experiences We hope we’ll be able to welcome you again soon Johnny Flores General Manager Sonesta Hotel Osorno

10/10 Excellent

Brent, Roscoe, IL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with beautiful river view near downtown.
The facilities were very safe, clean, comfortable, modern and convenient. The staff was very helpful, friendly, and professional. We were able to enjoy the other amenities at the complex (gym, pool, and one of multiple restaurants). We were very pleased with the overall experience.
View from Room window.
Fountain in Osorno Square
Response from calidad@sonestaosorno.cl on 31 Dec 2015
Dear Mr. Brent: Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to create memorable experiences We hope we’ll be able to welcome you again soon Johnny Flores General Manager Sonesta Hotel Osorno

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights too long. Not enough to do in osorno.

8/10 Good

T&D, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel
Nice hotel with great facilities. restaurants attached are very good. Friendly staff that understand the importance of great service.
Response from calidad@sonestaosorno.cl on 1 Dec 2015
Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to create memorable experiences We hope we’ll be able to welcome you again soon Johnny Flores General Manager Sonesta Hotel Osorno

10/10 Excellent

WENHUI Y.

Liked: Cleanliness, staff & service, room comfort
Luxury Hotel
My friend recommended this hotel for me, and said that this is the only hotel to match me? but I found this hotel is too alluring to me, as a business woman, because this is just beside the Casino, you could image how difficult that I concentrate with my job when I lived there. The Restaurant is perfect.

2/10 Terrible

Isabel, Chile

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
worst hotel experience i never had
i will never again try a Sonesta hotel, the experience was terrible....
Response from Sonesta Hotel Osorno on 20 Mar 2015
Dear Mrs. Isabel: Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important to us your opinion about our facilities and service. Sonesta Hotel Osorno staff works daily to satisfy our customers as the quality of service is our main goal. As you had a negative experience, we would like to know the details for these situations do not happen again. It motivates us to continue working to create memorable experiences. We hope to welcome you again soon. KInd regards. Johnny Flores General Manager Sonesta Hotel Osorno

8/10 Good

Paulo, Heemstede

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good huge building
Huge hotel with annex casino. The hotel is quite good, but the location is bad, in the middle of poor and dangerous looking neighbourhood. It is also hard to reach by car, even if you see it from the road. Restaurant with good food and friendly service.
Response from Sonesta Hotel Osorno on 14 Feb 2015
Dear Guest Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service. Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to create memorable experiences. We hope we’ll be able to welcome you again soon. Kind Regards. Johnny Flores General Manager Sonesta Hotel Osorno

8/10 Good

Idan, Israel

Liked: Cleanliness, staff & service, room comfort
good hotel
The best breakfast I ate in my all trip, nice and clean rooms, good restaurants. The pool was closed and they don't have spa, thats why they lose my fifth star.
Response from Sonesta Hotel Osorno on 12 Jul 2014
Dear Guest Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to create memorable experiences We hope we’ll be able to welcome you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fadi, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in Osorno
This was a great hotel to arrive in after our flight. They had a car at the airport waiting for us to take to the hotel. The staff was very helpful, room was great. Overall, highly recommended.

6/10 Okay

Peter, Osorno

Liked: Cleanliness, property conditions & facilities, room comfort
Visit to Sonesta, Orsorno left a bad taste
What little we saw of Osorno was not attractive. We were greeted at the portico by a bellhop that was very helpful and he directed us to a nice woman at the front desk (who spoke English) who got us checked in quickly. Although the bellhop settled us into our room, he refused the offered tip. The other staff we dealt with were notably snooty. Although the hotel was well appointed, very clean, and the interior rather lovely to look at, our one night visit was negatively colored by an incident we experienced in the lounge/bar. Upon arrival we received a card allowing us a 'beer or fruit juice' on the house. We didn't really want either, so I asked if we might have Pisco Sours instead. The bartender told us it was not standard, but he would do it. We thought it was gracious of him, and frankly, it seemed like something this expensive hotel could afford. To offset the free drinks, we decided to purchase a snack to go with it, and ordered a nice cheese plate. When we asked for the check, they had charged us for the drinks! We asked about it, and the response was that only beer and fruit drinks were free. We did not make a fuss (as what he said was true), but it was bad form on their part, and unexpected treatment from such an establishment.

10/10 Excellent

Pvngr, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Osorno
The Hotel is very good, they offer free transfer to/from airport, buffet breakfast could be better but still good. Room service was good, fast and not expensive at all (comparing it to the hotel price). I think that by far is the best hotel in Osorno. Totally recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only option in Osorno.
There doesn't seem to be any other modern hotels in this city. It is about a 10-15min walk to the main square, so location is fine. The room was spacious, clean and well appointed. The bathroom was also large and we had no complaints there either. We had a view of the river and the town itself, which was nice. The breakfast buffet (included in the room rate) was plentiful and typical with coffee, tea, juices, cereals, deli meats, cheese, desserts, scrambled eggs (on the underdone side, which seems common in Chile for some reason), sausages and choice of breads. Staff was helpful and very pleasant. The pool was close one day and so were many of the restaurants and shops within the building...probably due to it being Easter Sunday. The one restaurant we went to was Del Pietro (the more casual one of the two). We were very pleased with our meals. To us, this was really the only option we considered for accommodation in Osorno.

8/10 Good

veedubz, Blair, NE, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, a little out of the way
Brand new hotel. 3 great restaurants and a casino on the premises. Very nice rooms. Good service. It's a little far from downtown Osorno, but it is the nicest place in town to stay.

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Estimado Señor Manuel:Muchas gracias a nombre de Sonesta Hotel Osorno por valorar su experiencia en nuestro Hotel.Nos alegra que disfrutó de una excelente atención y hospitalidad.Cordialmente,Johnny FLores L.Gerente General

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel très agréable, chambres spacieuses, boutiques / restaurant / bar / casino à proximité immédiate.
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Madame Stéphanie:Merci beaucoup d'avoir évalué votre expérience au Sonesta Hotel Osorno.Nous sommes heureux que vous ayez apprécié notre hospitalité.Cordialement,Johnny FLores L.Directeur Generale

6/10 Okay

stéphanie

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
la douche fuyait je n'ai pas pu l'utiliser en douche ce qui est très compliqué pour se laver les cheveux
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Madame Stephanie:Nous nous excusons pour la gêne occasionnée avec la douche.Lors de votre prochaine visite, nous serons attentifs à ce que vous passiez un excellent séjour.Nous vous souhaitons une excellente journée.Salutations.Johnny Flores L.Directeur Generale

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Exquisito hotel, lindas habitaciones, buenos restaurantes, sin duda lo mejor de Osorno
Stayed 1 night in Nov 2023
Response from Gerente General on 30 Nov 2023
Estimado Señor Vctor:Muchas gracias por valorar tan positivamente su experiencia en Sonesta Hotel Osorno.Sera muy grato darle la mas cordial bienvenida en un futuro cercano.Atentamente,Johnny Flores L.Gerente General

10/10 Excellent

Luis, Colina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas instalaciones, restaurantes en diferentes ambientes y tranquilidad. Atención fue gentil y siempre dispuestos a ayudar. excelente
Stayed 1 night in Nov 2023
Response from Gerente General on 30 Nov 2023
Estimado Señor Luis:Le agradecemos su gentileza de valorar al valorar los servicios recibidos en Sonesta Hotel Osorno.Nos alegra haber superado sus expectativas.Reciba un atento saludo.Johnny Flores L.Gerente General

8/10 Good

Pierre

Stayed 4 nights in Aug 2023
Response from Gerente General on 17 Aug 2023
Estimado Señor Pierre:Muchas gracias por valorar su experiencia en Sonesta Hotel Osorno.Esperamos en una próxima oportunidad ofrecerle una excelente atención que supere todas sus expectativas.Reciba un cordial saludo.Johnny Flores L.Gerente General

10/10 Excellent

Juan Carlos

Stayed 1 night in Aug 2023
Response from Gerente General on 26 Aug 2023
Estimado Señor Juan Carlos:A nombre de Sonesta Hotel Osorno le agradecemos por valorar su estadía con nosotros.Nos complace saber que disfrutó de nuestra hospitalidad y excelente atención.Será muy grato darle la mas cordial bienvenida en un futuro cercano.Atentos saludos.Johnny Flores L.Gerente General

10/10 Excellent

Hector

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gerente General on 12 Jul 2023
Estimado Don Héctor:Junto con saludarle le agradecemos por tomarse el tiempo a valorar su experiencia en Sonesta Hotel Osorno,Que grato saber que disfrutó de nuestra hospitalidad y excelente atención.Cordialmente,Johnny Flores L.Gerente General

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Buena experiencia. Atención, aseo y restaurante muy bien.
Stayed 1 night in Feb 2023
Response from Gerente General on 1 Mar 2023
Estimada Señora Pamela:Muchas gracias por valorar tan positivamente su experiencia en Sonesta Hotel Osorno.Esperamos su visita nuevamente en un futuro cercano.Atentos saludos.Johnny FLores L.