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Reviews of Hotel Luna Mondschein

4 out of 5
Hotel Luna Mondschein
Str. Purger 81, Ortisei

Reviews

9.6

Exceptional

Rating 10 - Excellent. 28 out of 34 reviews" "
Rating 8 - Good. 4 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anakarina, Boca raton

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so lovely. Staff very accommodating. The property itself is beautiful and convenient with onsite parking. We got a room with a view to Alpe di Siusi. The location is perfect and so easy to get to Seceda or Alpe di Siusi within a short walk. We got the half board and the dinner experience was great. I loved this hotel and their staff so much. Will definitely stay here next time in Ortisei.
Stayed 3 nights in Mar 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel. Nice rooms, clean, staff very nice and helpful. Nice breakfast in the morning with fresh juice bar. Restaurant and bar in hotel relaxing.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlight lodging of 3 weeks in Italy
Gorgeous grounds and room with easy town access. Unique saunas (dried grass!?). Delicious restaurant celiac friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. The rooms were exceptional clean, staff more then accommodating, food excellent and beautiful property. Easy to Hope off bus and walk to hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bliss and Wonder
This was the most amazing hotel I have ever experienced. It offers a beautiful interior that seamlessly wove old world charm with upscale amenities. The outdoor space offered a variety of seating areas, a delightful play area for children, an enchanting pond, a gorgeous heated pool. The service and food were excellent, the spa was lovely, and all of it is nestled in an Alpine-Italian wonderland. The full board option included far more than stated on Hotels.com and offered variety and quality similar to meals on cruise ships. This hotel exceeded my expectations in every way and I am so grateful.
Stayed 4 nights in Aug 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing! The room, spa, and restaurant were perfection! Service was impeccable! Can’t wait to make another visit next year!
Stayed 2 nights in Jun 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxuriating in Ortisei
Excellent in all departments - service, food, grounds, room comfort and cleanliness. All top shelf. Didn't use the spa so I can speak to that.
Stayed 1 night in Jun 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying
Staff helpful & friendly. Special mention to Elena
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

Charles, Brentwood

Disliked: Staff & service, amenities, property conditions & facilities
The Internet accèss is terrible, worse than the old dial up of 15-20 years ago. They often do not answer the phone. After trying to call for service and not getting thru, I walked downstairs to see that no one was on the phone. My requests for more complimentary water for the additional days that I stayed were ignored. My request to not have room service were ignored. When I complained that the service was bad, I was told by the owner to get out at a time when I had additional days to stay there reserved and paid for. The restaurant over charges. I would never stay at this hotel again and do not recommend it.
Stayed 3 nights in Oct 2021

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Hotel in the Dolomites
Relaxing Hotel walking distance to everything in the city with multiple pools, indoor and outdoor, both of which were sublime. The indoor pool has a spiral staircase down into it with stalactite ceilings and a sauna/spa tub. If I ski here, I will definitely return to this hotel.
Stayed 1 night in Jul 2021

6/10 Okay

Joshua

Nice hotel but a bit disappointed
This is a nice hotel with lovely gardens, and well appointed rooms, but overall I was a bit disappointed during my stay. The room was hot and stuffy upon checkin and took a while to cool down after the front desk turned the heat down (which you cannot control yourself), the pillows were firmer than I like, and the dinner that was included in the half board was average. They did have a very nice cake buffet in the afternoon, and breakfast was good. It does seem like a very nice hotel so it might be that my one night there was just not great, however I had better experiences at other hotels in the area.
Stayed 1 night in Sep 2018

10/10 Excellent

Neha

Best of the Dolomites
The nicest hotel during my week long stay in the Dolomites. Very luxurious rooms with balconies with views of the town of Ortisei. Nice large bathrooms and great water pressure in the showers. Breakfast included a fresh vegetable and fruit juicer which was a nice added touch.
Stayed 1 night in Aug 2018

10/10 Excellent

Alan, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel a short walk from center of Ortisei
I had a large, comfortable room with a balcony facing the street and overlooking the mountains. Breakfast was wonderful, and I also spent some time reading in the hotel’s garden.
Stayed 2 nights in Jun 2018

10/10 Excellent

LVR, YVR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than listed
The hotel was truly five stars. Clean, modern, quiet with great amenities. The value paid for the room was the best on my trip.
Stayed 1 night in Sep 2017

10/10 Excellent

JERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het hotel ligt net buiten de dorpskern in een redelijk rustige straat. De kamer is ruim, heeft een apart zitgedeelte en is voorzien van een aparte walk-in kast. De badkamer heeft een ligbad en een separate toilet.
Stayed 3 nights in Sep 2023

10/10 Excellent

links

Stayed 3 nights in Jul 2023

10/10 Excellent

pielhi

Liked: Cleanliness, property conditions & facilities, room comfort
멋진뷰호텔
오르티세이의 멋진풍경을볼수있는곳 룸의 크기가 크고실내외풀이 있고 스파에서맛사지받기도 좋아요 전체적으로 만족한호텔이에요 다만 직원들이 친절하지는않아요
Stayed 3 nights in Jul 2023

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Site enchanteur! Nous avons adoré notre séjour!
Stayed 2 nights in Jun 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel, personnel accueillant et attentif, le spa est très pratique et propre
Stayed 4 nights in Mar 2023

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale preparato e cordiale, in particolare ottimo il servizio navetta e la reception. Stanza pulitissima. Bellissima area relax con piscina e aree comuni curate. L'hotel è a 10 minuti a piedi dal centro. Accetta anche i cani e questo è un plus. Il ristorante è ottimo.
Stayed 2 nights in Jan 2022

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt fint och trevligt hotell. Ta halvpension för maten är mycket bra!
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E' la seconda volta che torniamo in questo albergo ed è sempre un piacere. tutto molto curato nei minimi particolari. per noi è un punto di riferimento.
Stayed 4 nights in Aug 2020

8/10 Good

Justine

Liked: Cleanliness, property conditions & facilities, room comfort
Quite good
I give four star to this hotel, because of its good location and good food. It's easy get to the town center. We stay three nights(4person two rooms) here, everyday they changed dinner menu with four courses, they are quite good, especially the first and last day. There are also many choices for breakfast, fresh bread, fruit, fresh juice, ham, egg, milk... we can't expect more. BUT, the only disadvantage is room supplyment. They just gave us 2 bottles of water each room for total three nights, ok it's just small thing, but isn't it a general rule for 4 star hotel? replenish new water everyday? I can't understand it. The same thing happens to shampoo things. In general its a very good hotel, i think I will choose it again.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
고급 부띡 호텔
고급 산장에 묶은 느낌 후기보다 훨씬 좋았음!! 룸 청소상태는 별로. 조식과 석식은 매우 좋았음!! 이쁜 수영장과 신기한 사우나가 있으니 수영복 필수 무료 버스 셔틀 티켓을 체크인 할때 주니 체크인후 일정 시작 추천
Stayed 1 night in Jul 2019

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный СПА отель
Удобно расположен: в шаговой доступности от центра. Бесплатные бассейн, сауна. Шикарнейший завтрак с невероятным кофе.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kleines feines entzückendes Familienhotel und Hunde sind hier auch herzlich willkommen. Sehr freundliches und zuvorkommendes Personal, hier stimmt einfach alles. Sehr schönes Sauna Spa Bereich. Hier kann man in Ruhe den Tag ausklingen lassen, abschalten und genießen. Das Essen von Frühstück bis Abendessen, mal süß mal herzhaft, ist einfach phantastisch. Ausgezeichnete Südtiroler Küche...
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tutto perfetto ..... merenda con dolci fatti in casa eccezionali .
Stayed 2 nights in Mar 2019

10/10 Excellent

Ale, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo servizio, stanza pulitissima e albergo elegante
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
prenotato ultimo minuto, costo eccessivo,camera
camera piccola per 2 adulti una bimba,visto il costo,a un prezzo più accessibile lo consiglerei, comunque bello.
Stayed 5 nights in Dec 2017

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end ad Ortisei
Buon giorno Siamo rimasti molto contenti di tutto, dal servizio alla Spa, alle cene, con i proprietari molto gentili ed ospitali. Le informazioni sulla regione sono state molto precise da tornare sicuramente con l'anno nuovo
Stayed 2 nights in Oct 2017