At check-in, the front desk advised that there was little they could do to help us and if we needed anything to call the management company. The 1 phone number provided to us was for "emergencies", yet, not one person answered our calls.
When we enter the townhouse, it was full of carpet everywhere. The house smelled DISGUSTING, so musty, and humid. This was a problem because 3 people were extremely asthmatic. The moment they stepped in their throats began to close up, their breathing became difficult causing them to overuse their inhalers triggering a health concern.
We didn't expect carpet everywhere because our Expedia photos showed carpet in only one room, the master bedroom which was fine because there were 2 other rooms.
We go to the front desk, they were very helpful in trying to contact Keith from RPRSM, who was, apparently, the only person that could help us. When they were finally able to reach him, we explained to him our situation and we asked if we could please be moved to another townhouse. He was so UNINTERESTED in what we had to say, he was rude and acted as if we were bothering him. His response was "what do you want me to do about it?" & quoting his EXACT words: "you should have done your research". Keith refused to return our money, after hours on the phone with Expedia and Expedia trying to contact him with no solutions. Thankfully, Expedia took it upon themselves to refund our money.
At 1 am we had to go looking for a separate hotel.