2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Hyatt Regency Orlando

4.5 out of 5
Hyatt Regency Orlando
9801 International Dr, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1160 out of 1673 reviews" "
Rating 8 - Good. 271 out of 1673 reviews" "
Rating 6 - Okay. 117 out of 1673 reviews" "
Rating 4 - Poor. 63 out of 1673 reviews" "
Rating 2 - Terrible. 62 out of 1673 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel !! Only we didn’t like was how the parking was set up but other than that everything was perfect.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, reasonably priced, great location.
Stayed 3 nights in May 2024
Response from Christi on 14 May 2024
Hello Nathan, thank you for taking time to share feedback on your recent stay at Hyatt Regency Orlando. I am so glad you enjoyed your stay with us. Our staff strive for excellence in customer service. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 Excellent

Garcia Raphael, Nassau New Providence

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Room and bathroom was not clean. 1st night found a chocolate bar wrapper on floor on side of bed. Second day , after hours of shopping, came back and the room was not cleaned at all
Stayed 2 nights in May 2024
Response from Ana on 14 May 2024
Dear Garcia Raphael,We appreciate your feedback. Thank you for choosing to stay with us while in Orlando. We are sorry to hear that your room was not properly cleaned. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope you have a better experience the next time you come!

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great that’s why we stay there all the time.
Stayed 1 night in May 2024
Response from Betsy on 14 May 2024
Dear Chuck,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Thank you for staying with us and thank you for your loyalty to Hyatt.Warm Regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent amenities.
Stayed 2 nights in May 2024
Response from Laura on 13 May 2024
Dear Andrew,Thank you for being our guest at Hyatt Regency Orlando. We are happy to hear that your stay with us was enjoyable and that you were pleased with all of the wonderful amenities our hotel has to offer. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sulfides my mother for Mother’s Day. Stayed here 1 night before our cruise. Mo was amazing in assisting with the surprise. Would stay again.
Stayed 1 night in May 2024
Response from Melinda on 10 May 2024
Dear Jasmine,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and that Mo was amazing assisting with the surprise. We hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and super helpful staff
Stayed 1 night in Apr 2024
Response from Tania on 9 May 2024
Hi Gabriela,Thank you for the rating. We are happy that you loved the hotel, and we appreciate you for acknowledging the amazing customer service our staff provided. We look forward to welcoming you back as a guest with us soon.Best wishes,Tania

10/10 Excellent

Ricky, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tania on 9 May 2024
Hello Ricky,Thank you for the 5-star rating. We appreciate you for choosing Hyatt Regency Orlando.Warm Regards,Tania

10/10 Excellent

Hafsat

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely impressive
Stayed 4 nights in May 2024
Response from Veronica on 6 May 2024
Hello Hafsat!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that it was absolutely impressive! We thank you for choosing Hyatt Regency Orlando for your stay and for being our guest! We hope to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Timothy M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, iber friendly and polite staff
Stayed 1 night in Apr 2024
Response from Veronica on 6 May 2024
Hello Timothy M!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that the hotel is beautiful! We also love hearing that the staff is polite and friendly as we strive to provide our guests with the best customer service possible. We hope to have the opportunity to welcome you back in the future, so please feel free to contact us if we can be of any assistance. Thank you for choosing Hyatt for your stay and for being our guest!

6/10 Okay

Megan, Springfield

Liked: Cleanliness, property conditions & facilities
There needs to be more options for late dining for children. And the staff in the restaurants need to know the age requirements before they seat you at a table.
Stayed 2 nights in Apr 2024
Response from John on 6 May 2024
Hello Megan,Thank you for adding this review of our Hyatt Regency Orlando. I am sorry that our restaurant staff did not advise the age requirements. I hope you give us another chance.Best Regards,John

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John on 8 May 2024
Hello Sharon,Thank you for adding this review score. I am happy to see you enjoyed our Hyatt Regency Orlando. I hope you can stay with us again.Best Regards,John

10/10 Excellent

David, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved the valet parking, $50, but worth it avoiding the long walk to the parking lot and still paying $35. Pools were very nice, restaurant also were top notch, but bring your wallet, this hotel is not cheap, you will spend some money.
Stayed 2 nights in Apr 2024
Response from Lindsey on 5 May 2024
Hello David,Thank you for taking the time to review our property. We are happy to hear that you enjoyed the amenities at our location from the Valet, to the pools and the eat establishment. We would love to welcome you back!Best Wishes,

10/10 Excellent

DAVID

Yes
Stayed 1 night in May 2024
Response from Janet on 4 May 2024
Dear David,Thank you for the 5/5 rating and saying "Yes" to our Hyatt Regency Orlando! We are extremely excited that we exceeded your expectations! We hope to welcome you back for another stay the next time you are in the Orlando area. Warm regards,

10/10 Excellent

Jeisly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice !
Stayed 1 night in Apr 2024
Response from Melinda on 3 May 2024
Dear Jeisley,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Madalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Betsy on 4 May 2024
Dear Madalyn,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Jamaal

Liked: Cleanliness, property conditions & facilities
All the above
Stayed 2 nights in Mar 2023
Response from Melinda on 3 May 2024
Dear Jamaal,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Tareq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Ana on 2 May 2024
Dear Tareq,Thank you for staying with us while visiting Orlando. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back soon!

10/10 Excellent

Rim, washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great space!
Stayed 3 nights in Apr 2024
Response from Ana on 2 May 2024
Dear Rim,We appreciate your feedback. It was a pleasure having you as our guest during your stay in Orlando. We hope to see you again!

10/10 Excellent

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Veronica on 2 May 2024
Hello Himanshu!Thank you for providing the amazing 5-star review! We are delighted that you enjoyed your stay at Hyatt Regency Orlando! We do hope to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for being our guest!

10/10 Excellent

Josue Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, will always do Hyatt !
Stayed 2 nights in Apr 2024
Response from Dacia on 1 May 2024
Hi Josue,Thank you so much for your terrific review. We are so happy to hear that you had a great experience with us. We look forward to welcoming you to Hyatt Regency Orlando again.Kind regards,

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious very nice rooms and hotel! Lots of dinning options at the hotel including a 24hr market that sells coffee and other cafe items.
Stayed 1 night in Apr 2024
Response from Ana on 30 Apr 2024
Dear Vanessa,We appreciate your wonderful feedback. It was a pleasure to host you during your visit to Orlando. It makes us happy to hear that you enjoyed your room, our hotel, and the dining options. We look forward to welcoming you back soon!

8/10 Good

Tareq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Ana on 30 Apr 2024
Dear Tareq,We appreciate your feedback. Thank you for choosing to stay with us while in Orlando. We hope to provide you with another amazing experience the next time you visit!

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ana on 30 Apr 2024
Dear Lesa,Thank you for taking the time to share your rating! We are delighted you enjoyed your stay with us. We hope to see you again the next time you visit Orlando.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
To many extra payments without reason more when you already pay for the room and breakfast and them charge you more and more fees.
Stayed 1 night in Apr 2024
Response from John on 1 May 2024
Hello Michel,Thank you for let us know how your stay was at Hyatt Regency Orlando. I am sorry that you were unaware of some of the charges. I hope you can stay with us again and we can be more clear.Best Regards,John

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Apr 2024
Response from Tieysha on 28 Apr 2024
Hello Melissa,Thank you so much for your 5 out of 5 rating. We hope you had a memorable and pleasant stay here with us. We look forward to welcoming you back to Hyatt Regency Orlando in the future.Best Wishes,

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price. Would definitely stay again valet was efficient. Food options were solid. Room was a bit outdated but very large. Pool could be upgraded.
Stayed 2 nights in Apr 2024
Response from Tieysha on 28 Apr 2024
Hello Danielle,Thank you so much for taking the time out to leave us your rating as well as your review. We are so pleased to hear that you enjoyed our efficient valet service, our solid food options, and your large room. We are sorry to hear that your room seemed outdated and that our pool needs upgrading. We look forward to welcoming you back to Hyatt Regency Orlando in the future.Best Wishes,

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can stay at so many properties, that look good on the outside and are nothing like the pictures and reviews. This property literally has everything, for business or leisure. It’s very well kept, clean, and upscale. The people at the front are very helpful. I have stayed here numerous times, and will continue to choose the property.
Stayed 1 night in Apr 2024
Response from Tieysha on 28 Apr 2024
Hello Amber,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to know that everything met your expectations with us during your stay. From the upkeep of our property, our very helpful front desk staff and our cleanliness. We are looking forward to welcoming you back here to Hyatt Regency Orlando soon.Best Wishes,

2/10 Terrible

Steven

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Tania on 2 May 2024
Hello Steven,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We would like to have the opportunity to address your concerns directly. Please contacts us on our social media site so that we can assist you further. We hope to hear from you soon.Warm regards,Tania

10/10 Excellent

Grover

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's lovely.
Stayed 1 night in Apr 2024
Response from Tieysha on 28 Apr 2024
Hello Grover,Thank you for your 5 out of 5 rating. We are so pleased to know that you found our hotel to be lovely. We do hope we will have the pleasure of welcoming you back here to Hyatt Regency Orlando in the future.Best Wishes,

10/10 Excellent

Chrishaunda, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Laura on 28 Apr 2024
Dear Chrishaunda,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our location was perfect for your needs. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tieysha on 28 Apr 2024
Hello Anthony,Thank you so much for your 5 out of 5 rating. We are so very pleased to know that you had a pleasant experience with us. We look forward to welcoming you back to Hyatt Regency Orlando in the future.Best Wishes,

10/10 Excellent

yolanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in early and they were able to accommodate me and provided me with an awesome room
Stayed 2 nights in Apr 2024
Response from Tania on 27 Apr 2024
Hello Yolanda,Thank you for the rating and feedback. We are happy that you were able to check in early and were provided with an awesome room. We hope that we can welcome you back as a guest with us in the future.Warm regards,Tania

10/10 Excellent

Nakia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tania on 26 Apr 2024
Hello Nakia,Thank you for the 5-star rating. We hope to have the opportunity to have you as a guest with us again in the future.Warm regards,Tania

10/10 Excellent

Loan

Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff here at this location is impeccable. This is a busy hotel with multiple conventions happening at the same time and even as busy as it was, the staff were so polite and eager to please. The rooms were clean and we always had fresh towels and toiletries. The location is perfect for those that just want to walk to all of the local restaurants and there is plenty to do right nearby!
Stayed 2 nights in Apr 2024
Response from Veronica on 23 Apr 2024
Hello Susan! Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed with us, and that the rooms are clean and the location prefect to nearby attractions and restaurants! We love hearing that the staff was polite and eager to please as we strive to provide our guests with the best customer service possible. We hope to have the opportunity to welcome you back, so please feel free to contact us should you need any assistance.

8/10 Good

Vonisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being so close to our event at the convention center - it was very convenient! We also enjoyed the amenities and pool. This time we stayed in Tower 1 which felt much older and less secure than Tower 2 (no card reader before putting in your floor). Our walls were thin which was not the best when neighbors were up, but overall a good stay.
Stayed 3 nights in Apr 2024
Response from Ana on 23 Apr 2024
Dear Vonisha,We appreciate your feedback. Thank you for choosing to stay with us while in Orlando. We are pleased to hear that our hotel's location was convenient for you and that you enjoyed our amenities. We hope to see you again soon!

10/10 Excellent

Rrrkatya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 3 nights in Apr 2024
Response from Laura on 22 Apr 2024
Dear Rrrkatya,Thank you so much for your patronage and for the 5-star rating. We love hearing that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Veronica on 23 Apr 2024
Hello Dominique! Thank you for sharing the great star rating! We are happy to hear that you enjoyed your stay with us. We thank you for choosing Hyatt Regency Orlando for your stay and for being our guest! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Vincent, Myerstown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property located at convention. Has good restaurants and a 24h market/Starbucks. Nice and clean rooms!
Stayed 1 night in Apr 2024
Response from Travis on 21 Apr 2024
Hello Vincent!Thank you for taking the time to provide a review of our hotel. It's great to hear you enjoyed your room and our restaurants. We look forward to welcoming you back again soon!Warm Regards, Travis

10/10 Excellent

Sergei

Stayed 3 nights in Apr 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from John on 22 Apr 2024
Hello Tara, I am so happy to see you enjoyed your stay at Hyatt Regency Orlando. Thank you for adding this score. I hope you can stay with us again.Best Regards,John

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a trade show with lots of great dining options. The food was great but my only beef is nearly every restaurant had “fresh local daily catch” on the menu but were serving swordfish. There are no swordfish in Florida. How about some Cobia, Tilefish or even Mahi Mahi? Other than that, awesome, comfortable hotel.
Stayed 2 nights in Apr 2024
Response from Larissa on 20 Apr 2024
Greetings John,Thank you for your recent review and stay with us. We are happy to hear that you enjoyed your comfortable stay with us and enjoyed our perfect location and dining options. We thank you for your feedback on the menu options and will forward this to our team. We hope to welcome you again the next time you are in the area. Warm regards,

10/10 Excellent

Mariann, Las Piedras

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tieysha on 21 Apr 2024
Hello Mariann,Thank you for your 5 out of 5 rating. We are so pleased to know that you enjoyed your stay with us. We hope we will have the pleasure of welcoming you back to Hyatt Regency Orlando in the future.Best Wishes,

8/10 Good

Kathia, Calexico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 1 night in Apr 2024
Response from Rebecca on 18 Apr 2024
Hello KathiaThank you for your feedback and recent stay at Hyatt Regency Orlando. It was our pleasure to welcome you. We are so happy to hear about the service your received from our team. We hope to see you again.Warm regards,Rebecca

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rebecca on 18 Apr 2024
Hello Anne,Thank you for your feedback and recent stay at Hyatt Regency Orlando. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca

10/10 Excellent

marc, Pembroke pines

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel bad valet parking for $50 a night was just crazy.
Stayed 1 night in Dec 2023
Response from Betsy on 16 Apr 2024
Dear marc,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us, and you felt our hotel was great. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

candace

Stayed 3 nights in Apr 2024
Response from John on 6 May 2024
Hello Candace,Thank you for giving us a 5 star rating for our Hyatt Regency Orlando. I am so happy you enjoyed your time with us. I hope you can stay again soon.Best Regards,John

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ana on 16 Apr 2024
Dear Katherine,We appreciate your excellent rating. We hope to see you again the next time you visit Orlando!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great hotel!
Stayed 2 nights in Apr 2024
Response from Jamie on 15 Apr 2024
Dear Megan,Thank you for your delightful 5/5 rating and review for our Hyatt Regency Orlando! It was such a pleasure to see that you had an overall enjoyable stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie