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Crowne Plaza Orlando Universal, an IHG Hotel

Photo gallery for Crowne Plaza Orlando Universal, an IHG Hotel

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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk

Overview of Crowne Plaza Orlando Universal, an IHG Hotel

Crowne Plaza Orlando Universal, an IHG Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
7800 Universal Boulevard, Orlando, FL, 32819

Explore the area

  • Popular LocationDisney Springs®18 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.)23 min drive
  • Popular LocationWalt Disney World®33 min drive
  • Popular LocationMagic Kingdom® Park33 min drive

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About this area

Orlando

Located in Orlando, Crowne Plaza Orlando Universal, an IHG Hotel is in the business district and near theme parks. Pointe Orlando and Orlando International Premium Outlets are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Universal CityWalk and Universal’s Islands of Adventure. SeaWorld® Orlando and Walt Disney World® are not to be missed. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as skydiving. Guests appreciate the hotel's location for the sightseeing.
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What's nearby

  • The Wheel at ICON Park™ - 15 min walk
  • Universal’s Volcano Bay - 5 min drive
  • Disney Springs® - 18 min drive
  • Walt Disney World® - 33 min drive
  • Magic Kingdom® Park - 33 min drive

Getting around

  • Orlando Station - 15 min drive
  • Orlando International Airport (MCO) - 23 min drive

Restaurants

  • Elements Bar and Grille — 1 min walk
  • Aqua Pool Bar — 1 min walk
  • FishBones - 6 min walk
  • Cooper's Hawk - 6 min walk
  • Perkins - 8 min walk

About this property

Crowne Plaza Orlando Universal, an IHG Hotel

4-star Orlando hotel in Southwest Orlando, near Pointe Orlando
Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a 24-hour business centre are on-site. All 400 rooms offer free WiFi and free wired Internet, LCD TVs with digital channels, and comforts such as pillowtop beds and premium bedding. Guests will also find 24-hour room service, fridges and microwaves.
Crowne Plaza Orlando Universal, an IHG Hotel offers 400 forms of accommodation with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Uncovered self parking on site (USD 17 per day; includes in/out privileges)
  • Uncovered extended parking on site (USD 12.00 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Theme park shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: USD 19.00 for adults and USD 10.00 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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4 star
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Policies

Check-in

Check-in from 4 PM - 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property accepts cash payment only upon check-out.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 19.00 for adults and USD 10.00 for children (approximately)
  • Uncovered self-parking fee: USD 17 per day (in/out privileges)
  • Uncovered extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Orlando
Crowne Plaza Orlando Universal
Crowne Plaza Universal
Crowne Plaza Universal Hotel
Crowne Plaza Universal Hotel Orlando
Crowne Plaza Universal Orlando
Orlando Crowne Plaza
Orlando Crowne Plaza Universal
Universal Crowne Plaza
Universal Crowne Plaza Orlando
Crown Plaza Orlando
Crowne Plaza Orlando Universal Hotel Orlando
Crowne Plaza Orlando Universal Hotel
Crowne Plaza Orlando Universal
Crowne Plaza Orlando Universal, an IHG Hotel Hotel
Crowne Plaza Orlando Universal, an IHG Hotel Orlando
Crowne Plaza Orlando Universal, an IHG Hotel Hotel Orlando

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 463 out of 940 reviews
5 - Excellent 49%
Rating 4 - Good. 261 out of 940 reviews
4 - Good 28%
Rating 3 - Okay. 124 out of 940 reviews
3 - Okay 13%
Rating 2 - Poor. 67 out of 940 reviews
2 - Poor 7%
Rating 1 - Terrible. 25 out of 940 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
Nice staff anc clean hotel. Pretty old tho
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and rooms were very clean but there was a musty odor in our room. The hotel is in a great, safe location. The staff is very helpful and friendly.
Stayed 1 night in Jul 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Never asked about trash or refreshing towels. Unruly guests and children
Stayed 6 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 5 nights in Jul 2021

1/5 Terrible

Business traveller
Disliked: Property conditions & facilities
The price quote was wrong. They didn't tell me at check in about the extra charges. I was there 4 days and not once did they clean the room. The ice machine was out of service all 4 days. The menu was way overpriced. The air conditioner was loud was hard to sleep. Needless to say i wont be back. Stink, stank, stunk.....:(
Stayed 3 nights in Jul 2021