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Reviews of Clarion Inn & Suites Across From Universal Orlando Resort

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 706 out of 1638 reviews" "
Rating 8 - Good. 442 out of 1638 reviews" "
Rating 6 - Okay. 229 out of 1638 reviews" "
Rating 4 - Poor. 121 out of 1638 reviews" "
Rating 2 - Terrible. 140 out of 1638 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, rooms were very clean. Maximum gratitude to the front desk, housekeeping and facilities staff!
Stayed 2 nights in May 2024

8/10 Good

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay!
Stayed 3 nights in May 2024
Response from Clarion on 27 May 2024
Dear Chloe. Thank you for staying with us. We are glad to hear that we exceeded your expectations during your stay. Thank you for your positive feedback. We hope to see you again soon.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent conditions, nice room and kind staff.
Stayed 2 nights in May 2024

8/10 Good

Charlene N

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in May 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amazing team
Stayed 1 night in Mar 2024
Response from Clarion on 27 May 2024
Dear Adriana. We are glad to hear that you were very satisfied with your recent stay with us. Thank you for you positive feedback. We hope to see you back gain soon.

2/10 Terrible

Hernandez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not what you see on the app, bad service
Stayed 3 nights in May 2024
Response from Clarion on 23 May 2024
Dear valued guest. Thank you for staying with us.. We are sorry to hear that you were not satisfied with your recent stay with us. Our staff strive to provide the best service and we are sorry to hear that you were still not happy with your experience during your short stay with us.Thank you.

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Clarion on 23 May 2024
Greetings Pankaj. Thank you for staying with us here at the Clarion near Universal. We appreciate your positive feedback. We hope to have you again soon.

10/10 Excellent

Taylor, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST HOTEL!!!
Stayed 1 night in May 2024
Response from Clarion on 23 May 2024
Greetings Taylor. We are glad to hear that you greatly enjoyed your recent stay with us. Thank you for your positive feedback. We hope to have you back very soon. Thank you for staying with us.

8/10 Good

Adona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in close proximity of lots of attractions and an amazing restaurant attached to it.
Stayed 4 nights in May 2024
Response from Clarion on 21 May 2024
Dear Adona. Thank you for staying with us. We appreciate your positive feedback. We hope to see you back again soon.

8/10 Good

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely come back to this hotel, low pet fees, free parking the way should be free shuttle to universal, and Tabla the indian cuisine at lobby was a Plus !
Stayed 2 nights in May 2024
Response from Clarion on 21 May 2024
Greetings Roxana. Thank you for staying with us. We are very pleased to hear that we were able to exceed your expectations during your stay. Thank you for your positive feedback. We hope to see you again very soon.

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 1 night in May 2024
Response from Clarion on 21 May 2024
Dear Michelle. We are sorry to hear that you were not satisfied with your recent stay with us. We hoped you had been more specific about areas of our service that didn't meet your expectations so we could address them with our staff.Thank you kindly.

8/10 Good

Astrid, Jacksonville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reasonably priced and the shuttle service was the top perk. Situated in a good, convenient area.
Stayed 3 nights in May 2024
Response from Clarion on 21 May 2024
Dear Astrid. Thank you for staying with us during your recent visit to Universal Orlando. We appreciate your feedback. We hope to have you again soon.

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Clarion on 21 May 2024
Greetings Amado. Thank you for staying with us here at the Clarion near Universal. We appreciate your positive feedback. We hope to have you again soon.

10/10 Excellent

Katialys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and good place to enjoy , rest and relax in family
Stayed 5 nights in May 2024
Response from Clarion on 21 May 2024
Dear valued guest. We are very pleased to hear that you enjoyed your recent stay with us. Thank you for your feedback. We hope to have you again very soon.

2/10 Terrible

Lisa

Travelled with family
Awful service
Stayed 6 nights in Mar 2024
Response from Amina on 17 May 2024
Dear Lisa,Thank you for taking the time to deliver feedback on your experience with hour Clarion hotel in Orlando. I'm so sorry to see you weren't happy. Our goal is always to provide the best possible experience for all our guests. We have plenty of towels at the pool, even if they were used later at night, you could ask for more as well as the housekeeping service that we provide daily on request. We have 2 soda machines, full bar and a Coffee shop to get any kind of drink you can imagine.Again, sorry for any misunderstanding.Management

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Lose to the airport
Stayed 3 nights in Mar 2024
Response from Clarion on 21 May 2024
Dear Lynn. Thank you for staying with us here at the Clarion across from Universal. We appreciate your feedback. We hope to have you again on your next visit.

6/10 Okay

Adrie May

Travelled with family
Liked: Cleanliness
Very convenient. Close to outlet mall and universal studio
Stayed 1 night in May 2024
Response from Clarion on 14 May 2024
Dear Adrie. Thank you for staying with us. We appreciate your feedback. We hope to see you back again soon.

10/10 Excellent

Ivelisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good food and good price
Stayed 4 nights in May 2024
Response from Clarion on 14 May 2024
Dear Ivelisse. We are very pleaded to hear that you enjoyed your recent stay with us. Thank you for your positive feedback. We hope to have you back again soon.Thank you for staying with us.

4/10 Poor

Victoria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Clarion on 14 May 2024
Dear valued guest. Thank you for staying with us. We are sorry to hear that you were not satisfied with your stay. We hoped you had been more specific about areas of our service that did not meet your expectations so we could address them with our staff. We hope you would give us another chance to serve you better.

8/10 Good

Dalila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a decent place to stay.
Stayed 3 nights in May 2024
Response from Clarion on 11 May 2024
Greetings Dalila. Thank you for staying with us. We appreciate your feedback. We hope to have you again very soon.

10/10 Excellent

Goerge

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised for the cost of the stay
Stayed 1 night in May 2024
Response from Clarion on 11 May 2024
Greetings George. Thank youf or staying with us here at the Clarion across from Universal. We are pleased to hear that you enjoyed your stay. We hope to see you gain very soon.

8/10 Good

Donna

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet.
Stayed 4 nights in Apr 2024
Response from Clarion on 14 May 2024
Greetings Donna. Thank you for staying with us. We appreciate your positive feedback. We hope to see you back again very soon.

6/10 Okay

Randall

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty decent room with a run down exterior.
Stayed 1 night in May 2024
Response from Clarion on 14 May 2024
Dear Randall, thank you for staying with us. We appreciate your feedback. Your comments are important to us and we will use that in order to improve on the amenities we offer our guests. We hope to have you again on your next visit to Orlando.

6/10 Okay

Ana Karen

Liked: Cleanliness, staff & service
Diferente a las fotos
Stayed 3 nights in Apr 2024
Response from Clarion on 11 May 2024
Dear Ana. Thank you for staying with us. We appreciate your feedback. We are sorry to hear that you were not satisfied with it. We hoped you were more specific about areas of our service that did not meet your expectations so we could address it. We hope you would give us another chance to serve you better.

6/10 Okay

Kristy

Travelled with partner
Disliked: Property conditions & facilities
A/C very cold! Fairly clean in room but run down overall. Appears to have been updated some time recently but is in disrepair now such as inside doors don’t close properly, tub faucet shaky, sink not draining properly.
Stayed 2 nights in May 2024
Response from Clarion on 11 May 2024
Dear Kirsty. Thank you for taking the time to fill out a brief review about your recent stay with us. We are sorry about the issues you had during your stay. We will address them with our staff. Thank you for letting us know. We hope you would give us another chance to serve you better.

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Clarion on 11 May 2024
Greetings Tanai. We are glad to hear that you were very satisfied with your recent stay with us. Thank you for your positive feedback. We hope to see you again very soon.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 7 nights in Apr 2024
Response from Clarion on 5 May 2024
Greetings Joseph. Thank you for staying with us on your recent visit to Universal Orlando. We appreciate your positive feedback. We hope to have you back gain soon.

6/10 Okay

MYRLANDE

Travelled with family
I won’t go back
Stayed 1 night in Feb 2024
Response from Clarion on 5 May 2024
Dear valued guest. We are sorry to hear that we did not meet your expectations during you recent stay with us. We hoped you had been more specific about areas of our service that was not satisfactory to you so we could address them with our staff.Kind regards.

4/10 Poor

Zongde

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Definitely more of a motel vibe. Hairs or pubic hairs were on the bed. It didn’t seem like the sheets were changed. The hair dryer in bathroom was horrific. It had hairs, makeup, and melted plastic all over it. It was never wiped down/cleaned.
Stayed 1 night in Apr 2024
Response from Clarion on 5 May 2024
Dear valued guest. We are sorry to hear that you were not satisfied with your recent stay with us. We will the issues you had. Thank you for letting us know. We hope you would give us another chance to serve you better.

4/10 Poor

Ali

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Clarion on 5 May 2024
Dear Ali. We are sorry t hear that you were not satisfied with your recent stay with us. We hoped you had been more specific about areas of our service that did not meet your expectations so we could address it with our staff.Thank you.

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Clarion on 29 Apr 2024
Greetings Adolfo. We are very pleased to hear that you enjoyed your recent stay with us. Thank you for you positive feedback. We hope to have you again very soon.

8/10 Good

J Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough housekeeping staff
Stayed 3 nights in Apr 2024
Response from Clarion on 29 Apr 2024
Dear valued guest. Thank you for staying with us at the Clarion across from Universal. We appreciate your feedback. Your comments are important to us and we will use that in order to improve on the services and amenities we offer our guests. We hope to have you again on your next visit.

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly ataff, 5 minutea from Universal
Stayed 4 nights in Apr 2024
Response from Clarion on 29 Apr 2024
Greetings Dominic. Thank youf or staying with us. We are glad to hear that we were able to exceed your expectation during your stay.

8/10 Good

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Margarita helped us check-in, fast easy process. She greeted us with a smile and we were out of the lobby in less than 10 minutes
Stayed 1 night in Apr 2024
Response from Clarion on 28 Apr 2024
Greetings Osvaldo. Thank you for staying with us. We appreciate your feedback. We hope to have you back again very soon.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for the parks, good price, very nice pool and hot tub courtyard. Room was very clean and had modern decor. A\C not as cool as I would have liked, but would stay here again.
Stayed 1 night in Apr 2024
Response from Clarion on 28 Apr 2024
Dear Kimberly. Thank youfor staying with us here atthe Clarion near Universal. We appreciate your feedback. We hope to see you back agian very soon.

10/10 Excellent

Austin

Stayed 3 nights in Apr 2024
Response from Clarion on 21 May 2024
Dear Austin. Thank you for staying with us. We appreciate your feedback. We hope to have you again soon.

4/10 Poor

Alina

Travelled with family and small children
The bathroom needed to be fixed something where loose and shower curtains had holes, could hear all conversation from the next room and you need to ask for room service if not you don’t get it …… Expedia rates it better than it really is…. The rooms in the picture looks better then it really is.
Stayed 3 nights in Apr 2024
Response from Clarion on 22 Apr 2024
Dear Alina. Thank you for taking the time to leave us feedback about your recent stay with us. We are sorry to hear that you were satisfied with it. We will address the issues you had with the corresponding departments. Thank you for letting us know. We hope you would give us another chance to serve you better.

10/10 Excellent

Lyssa

Stayed 1 night in Apr 2024
Response from Clarion on 14 May 2024
Greetings Lyssa. Thank you for staying with us here at the Clarion across from Universal. We appreciate your feedback. We hope to have you back very soon

4/10 Poor

Daniel, Sunny Isles bch

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Average bedding , small room , very noisy surrounding , overpriced room
Stayed 1 night in Apr 2024
Response from Clarion on 22 Apr 2024
Dear Daniel. Thank you for staying with us. We are sorry to hear that we did not meet your expectations during your stay. We will address the issues you had. Thank you for letting us know. We hope you would give us another chance to serve you better.

10/10 Excellent

Joshua Kevin Dela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Clarion on 22 Apr 2024
Dear Joshua. Thank you for staying with us here at the Clarion near Universal. We are very pleased to hear that you enjoyed your stay. Thank you for your positive feedback. We hope to have you again soon.

6/10 Okay

Darren

Stayed 10 nights in Apr 2024
Response from Clarion on 22 Apr 2024
Greetings Darren. Thank you for staying with us during your recent visit to Universal Orlando. We appreciate your feedback. We hope to have you back again on your next visit.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice
Stayed 1 night in Apr 2024
Response from Clarion on 20 Apr 2024
Dear Kathy. Thank you for staying with us. We appreciate your feedback. We hope to have you back again very soon.

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, amenities
We liked the area outside to sit and enjoy snacks and meals. Pool area was able to access from all sides and not have to walk around. Bar staff was great!
Stayed 5 nights in Apr 2024
Response from Clarion on 20 Apr 2024
Dear Ashley. We are happy to hear that we were able to exceed your expectations during your recent stay with us. Thank you for your positive feedback. We hope to have you back again very soon.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Clarion on 17 Apr 2024
Dear Miguel. We are sorry to hear you were not satisfied with your recent stay with us. We will address the issues you had during your stay., so they don't happen again. We hope you would give us another chance to serve you better.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot better than I expected
Stayed 1 night in Apr 2024
Response from Clarion on 16 Apr 2024
Dear James. Thank you for staying with us. We are glad to hear that we exceeded our expectations during your recent stay with us. Thank you for your positive feedback. We hope to have you again very soon.

8/10 Good

Felicia, Windsor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Clarion on 20 Apr 2024
Dear Felicia. Thank you for staying with us. We appreciate your feedback. We hope to have you again soon.

10/10 Excellent

Keri Ann, Rincon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Apr 2024
Response from Clarion on 15 Apr 2024
Dear Ann. Thank you for staying with us here at the Clarion near Universal. We appreciate your positive feedback. We hope to have you again on your next visit to town.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities
Close to Universal.
Stayed 1 night in Apr 2024
Response from Clarion on 15 Apr 2024
Dear Michael. Thank you for staying with us. We appreciate your positive feedback. We hope to see you back again very soon.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities
It was very clean
Stayed 4 nights in Mar 2024
Response from Clarion on 9 Apr 2024
Greetings Dennis. We very glad to hear that you enjoyed your recent stay with us. Thank you for your positive feedback. We hope to have you back again very soon.

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains on towels, washcloths, and sheets. Cockroach in the room as well.
Stayed 1 night in Apr 2024
Response from Clarion on 9 Apr 2024
Dear Jonathan. We are sorry to hear that we didnot meet your expecatations during your recnet stay with us. We will address theissues you had with the corresponding dpeartment. Thank you for letting us know. We hope youwould give us another chance to serve you better.