All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The check in went quick but the rooms where not up to code.
The bathroom tub wouldn't drain properly. The rack in the bedroom fell down and even though i told the front desk they never came fo fix it.
The room smelled horrible and the towels weren't clean.
Impeccable customer service! I believe her name was Julia at the front desk when I checked into my 1-night stay. She was extremely nice and sweet considering my check-in was later in the day. The room was decently exceptional for what it was worth and for what I needed. I definitely recommend staying here if you're a simple person that doesn't need the top-notch amenities for a 1-2 night stay!
The room was not clean at all, no working elevator, no working WiFi or tv.
Hannah
Stayed 2 nights in May 2024
2/10 Terrible
Jose
Business traveller
3 May 2024
Disliked: Property conditions & facilities
I was terribly upset over the fact that I was told after I arrived and paid online that there was no tv and WiFi for the stay. So it was a VERY quiet stay
First room that they assigned to me was dirty when I went in. Housekeeping did not clean and second room was noisy in the early morning around 8am woke me up with cable company drilling in the walls
Dusty, moldy, wifi didn’t work at all, bathroom door didn’t close properly, the screen door that leads to the yard and pool was dirty and had things stuck to it, only had 2 towels, some outlets didn’t work
La cama nos toco sumamente mala parecía cómo una hamaca de tan undida que estaba
amelie
Stayed 4 nights in Mar 2024
Response from Front Desk on 24 Apr 2024
Buenas tardes, lamentamos saber que su estadia en el hotel no fue la mejor sin embargo agradecemos su feedback, esto nos ayuda a identificar los puntos que debemos mejorar, muchas gracias
Location was amazing and staff was generally friendly. However, the room was the most terrible room I have ever stayed in - fleas on my bed, stained towels even after I requested for new clean ones, flooding in the room when I woke up. Overall musty smell and damp room, room in bad condition. But at least the bed was clean.
Horn Ray
Stayed 3 nights in Mar 2024
Response from Front Desk on 24 Apr 2024
Good afternoon, we are sorry that your experience was not the best, your feedback is very important and help us to identify aspects to imporve our service
Stayed there for two nights, the room was humid and smelled as though the windows were never opened. Obviously only spot cleaned, you can see thick dust in some areas. Paint peeling off in some areas. Sheets were stained so we asked to be given a new set. The staff obliged and it is the reason why I rated the hotel with two stars. The staff were very helpful and friendly.
It does it’s job if you only use it to sleep there as it’s one of the less expensive hotels in the area (prices are obviously high because of the amusement parks).
Laura
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Apr 2024
Thanks for your review, we are sorry to know that yout experience was not the best, your feedback is very important for us and help us to identify problems, we are continually working on improving our service.
2/10 Terrible
Althea
26 Mar 2024
Althea
Stayed 1 night in Mar 2024
6/10 Okay
teresita
25 Mar 2024
Disliked: Cleanliness
I like that everything is near universal studios and volcano bay . You get what you pay for the rooms were okay .
teresita
Stayed 4 nights in Mar 2024
Response from Front Desk on 23 Apr 2024
Thank you for your feedback, we are glad to hear that you liked our location and we hope to host you again in your next visit to Orlando!
8/10 Good
Vivian, Homestead
Travelled with family
25 Mar 2024
Liked: Cleanliness, staff & service, amenities
Excellent location for vacations in orlando thinking about going to universal.
Vivian
Stayed 2 nights in Mar 2024
Response from Front Desk on 23 Apr 2024
Thank you for your feedback, we are glad to hear that you liked our location and we hope to host you again in the next opportunity
Old, dirty hotel. Pictures do not show the actual condition of the hotel (good photoshop). Do not recommend.
Tomasz
Stayed 2 nights in Mar 2024
Response from Front Desk on 17 Apr 2024
Thanks for your review, we are sorry to know that yout experience was not the best, your feedback is very important for us and help us to identify problems, we are continually working on improving our service.
The walls were stained, the bathroom had no tissue. The toilet wouldn’t flush and kept running. I didn’t feel comfortable showering nor sleeping in the bed. Thankful it was only 1 night. This place can be 10 times cleaner for the price of the room. The halls smelled
Komlan Victorio
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Apr 2024
Thanks for your review, we are sorry to know that yout experience was not the best, your feedback is very important for us and help us to identify problems, we are continually working on improving our service.
6/10 Okay
Edmard
Travelled with family
16 Mar 2024
Liked: Amenities
There were a noise in the toilet the have to fix it.
Edmard
Stayed 2 nights in Mar 2024
Response from Front Desk on 15 Apr 2024
Thanks for your review, your feedback is very important for us and we are sorry to know that yout experience was not the best, we are continually working on every detail to improve our service.
2/10 Terrible
Ashley
Travelled with family and small children, Business traveller