Beach nearby, white sand, 3 beach bars

Reviews of Victoria City Hotel

2.5 out of 5
Victoria City Hotel
126 Caya G. F. Betico Croes, Oranjestad

Reviews

8.4

Very good

Rating 10 - Excellent. 97 out of 202 reviews" "
Rating 8 - Good. 61 out of 202 reviews" "
Rating 6 - Okay. 26 out of 202 reviews" "
Rating 4 - Poor. 9 out of 202 reviews" "
Rating 2 - Terrible. 9 out of 202 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Noreen

Liked: Staff & service, property conditions & facilities
It was simple, relaxed and the staff was very helpful.
Stayed 1 night in May 2024
Response from Frontdesk Victoria City Hotel on 24 May 2024
Hi Noreen , It's great to hear that you had a positive experience! If you have any specific questions or need further assistance, feel free to ask.

8/10 Good

Horace

Liked: Staff & service, property conditions & facilities
Good experience
Stayed 2 nights in Apr 2024
Response from Frontdesk Victoria City Hotel on 24 May 2024
We are glad to hear you had a good experience at the hotel! If you have any specific feedback or questions about your stay, feel free to share them. If you need any recommendations for future hotel stays or tips for making your next hotel experience even better, just let me know!

10/10 Excellent

Fredrick

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was great and the staff was very nice
Stayed 3 nights in Apr 2024
Response from Frontdesk Victoria City Hotel on 24 Apr 2024
Hi Fredrick , Thank you so much for your review

10/10 Excellent

Katia, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having been a loyal guest at this hotel for several years. The hotel's prime location has always made my stays convenient and enjoyable. The level of service provided consistently deserves a solid 5-star rating, showcasing a commitment to excellence. I must highlight the exceptional dining experience at the hotel's restaurant - the food quality and service are truly outstanding. I highly recommend this hotel to anyone seeking a good experience.
Stayed 3 nights in Apr 2024
Response from Frontdesk Victoria City Hotel on 24 Apr 2024
Hi Katia , we appreciate your review , thank you to choose our Hotel for your stays ,

10/10 Excellent

Larhona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time to Aruba was great! the country is so clean and I feel so safe at all times .The night life in the city was great live music, vendor on the street and shopping until around 12am, Bar and restaurant was open as well. The beach was amazing and the people were kind and friendly. Victoria City Hotel was a small hotel, clean and y room was cozy. You have access to tea or coffee all day long. The staff friendly and helpful. I would go back again for a longer time
Stayed 1 night in Apr 2024
Response from Frontdesk Victoria City Hotel on 10 Apr 2024
Hi Larhona,. Thank you so much for your nice words hope see you again

10/10 Excellent

Ngozi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and safe
Stayed 1 night in Apr 2024
Response from Frontdesk Victoria City Hotel on 10 Apr 2024
Thank you so much for your review

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At 2:00 a.m., my sleep was interrupted by the loud noise of garbage truck in the street in the back of the hotel. It's recommended to isolate room no.112 and other rooms close to the road from noise hindrance.
Stayed 1 night in Mar 2024
Response from Frontdesk Victoria City Hotel on 1 Apr 2024
Hi Mr Raymond , thank you so much for your advise

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel no hot water
Stayed 2 nights in Mar 2024
Response from Frontdesk Victoria City Hotel on 1 Apr 2024
I'm sorry to hear about the issue you faced with the hot water in your room. We apologize for any inconvenience caused. We do have alternative rooms available with hot water to ensure your comfort during your stay. Please if you could to reach out to our front desk for immediate assistance and we would be more than happy to accommodate you in a room with hot water. Thank you

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for a long weekend trip! Coffee station open 24/7, water bubbler access 24/7. Beautiful terrace. Rooms were basic but quaint and clean and has everything you could need, including a fridge. The hospitality was super and the restaurant downstairs is a wonderful option for a quick breakfast or afternoon drink! Easy walk to the square where the cruise ships dock. Quick and easy walk to Surfside Beach SO worth the bargain! Highly recommend.
Response from Frontdesk Victoria City Hotel on 28 Mar 2024
Hi Mr/s Courtney , We are so happy that your stay with Us in Victoria City Hotel was perfect , thank you so much for your review we appreciate it ,, kind regards

4/10 Poor

Brooke-Lynn

Disliked: Staff & service, amenities, property conditions & facilities
cute lobby and nice coffee bar upstairs but unimpressive rooms, weird smells in room, shower barely drained, squealing sound from mini fridge when plugged in, unexplained pool of liquid on floor outside of bathroom
Stayed 4 nights in Mar 2024
Response from Jose Rivas Supervisor on 28 Mar 2024
Hi Ms Brooke-lynn , we apologize for any inconvenience that happend . Thank you so much for your feed back kind regards

6/10 Okay

Belkys

Stayed 7 nights in Mar 2024
Response from Frontdesk Victoria City Hotel on 16 Apr 2024
Muchas Gracias Sra Belkys por su reseña

10/10 Excellent

Janine

Travelled with group
Liked: Cleanliness, staff & service
Very clean and the staff were really nice.
Stayed 1 night in Mar 2024
Response from Frontdesk Victoria City Hotel on 23 Mar 2024
Thank you so Much for your review

10/10 Excellent

Fritzer, Burtonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024
Response from Frontdesk Victoria City Hotel on 15 Mar 2024
Dear Fritzer, thank you so much for your review

8/10 Good

Henrikka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Frontdesk Victoria City Hotel on 15 Mar 2024
Dear Hebrikka , Thank you so much for your review

8/10 Good

Pamela, Whitewater

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an interesting area We were only there one night but found live music in a square nearby and a great little Argentinian restaurant near by.
Stayed 1 night in Jan 2024
Response from Frontdesk Victoria City Hotel on 8 Mar 2024
Thank you so much for your review

8/10 Good

Shelia

Stayed 3 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 22 Mar 2024
Hi Shelia Thank you so much for your review

10/10 Excellent

Monika

Stayed 7 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 22 Mar 2024
Hi Monika , thank you so much for your review kind regards

6/10 Okay

Issac Jerod

Liked: Cleanliness, staff & service
Not hot water all week and was hassled by security .
Stayed 4 nights in Feb 2024
Response from Jose Rivas I Supervisor on 8 Mar 2024
Hi Issac , thank you for your review

10/10 Excellent

Randall

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Frontdesk Victoria City Hotel on 8 Mar 2024
Thank you so much for your review

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Frontdesk Victoria City Hotel on 8 Mar 2024
Thank you so much for your review

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of the town. It is clean. The staff is nice and helpful. The upstairs outdoor lounge is amazing and comfy.
Stayed 1 night in Feb 2024
Response from Frontdesk Victoria City Hotel on 24 Feb 2024
Hi Ann , Thank you so much for your review

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. No hot water in bathrooms, but that is their normal. Upstairs rooms have hot water. Nice outdoor balcony with sitting area. Great restaurant for breakfast is connected.
Stayed 2 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 24 Feb 2024
Hi Sue , Thank you so much for your review ,

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot that is close to amenities of Orangestad
Stayed 1 night in Jan 2024
Response from Frontdesk Victoria City Hotel on 24 Feb 2024
Hi Steve , Thank you so much

10/10 Excellent

Steven William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water wasn’t very hot in the shower. But other than that. It did everything we needed it to do. Staff was super friendly, rooms were updated and clean. Can’t ask for much more! Walking distance to renaissance market. Very convenient!
Stayed 2 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 24 Feb 2024
Hi Steven , Thank you so much for your review

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though small and away from the popular areas of Aruba, it was a nice "base" to adventure from. Lots of food within walking distance, and easy to get around. Not the fanciest place, but clean and staffed with friendly people. Would definitely stay here again!
Stayed 5 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 19 Feb 2024
Hi James , We appreciate your review , thank you so much kind regards

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff check in very early and late check out .Very good breakfast for 12$ room very nice set up.
Stayed 1 night in Feb 2024
Response from Frontdesk Victoria City Hotel on 15 Feb 2024
Hi Robert Thank you for your feedback

6/10 Okay

subramaniam

Disliked: Staff & service, room comfort
5 Nights stay
Room was very tiny. Could not go to the washroom without hitting the bed corners. Supply of toiletries is not enough-needed to ask every time. Jose in the front desk was very helpful. Location is good, but the price is little too much.
Stayed 4 nights in Feb 2024
Response from Jose Rivas Supervisor on 15 Feb 2024
Hi Mr Subramaniam, Thank you so much for your feedback

10/10 Excellent

Tim Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
The property is being renovated to update it. The room we stayed in was nice and clean. The staff are very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 14 Feb 2024
Hi Tim, Thank you so much for your review

10/10 Excellent

Hyrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown Aruba
Stayed 1 night in Feb 2024
Response from Frontdesk Victoria City Hotel on 10 Feb 2024
Thank you Hyrick

6/10 Okay

PATRICIA

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Bed was like sleeping on a graham cracker. Cleaning staff knocking on door at 9 am for us to leave room
Stayed 1 night in Jan 2024
Response from Frontdesk Victoria City Hotel on 6 Feb 2024
Hola Srta Patricia, Lamentamos muchos lo sucedido , normalmente nuestro equipo de limpieza hace la primera ronda para de limpieza a las 10am , saludos cordiales

10/10 Excellent

MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 3 nights in Jan 2024
Response from Frontdesk Victoria City Hotel on 5 Feb 2024
Thank you so much for your review

10/10 Excellent

Kaitlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Staff is great and the rooms are beautiful.
Stayed 1 night in Jan 2024
Response from Frontdesk Victoria City Hotel on 29 Jan 2024
Thank you So much for your Review

10/10 Excellent

Acia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Jan 2024
Response from Victoria Team on 29 Jan 2024
Hi Acia, Thank you so much for your review

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frontdesk Victoria City Hotel on 17 Jan 2024
Hi William , thank you so much for your review

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Frontdesk Victoria City Hotel on 13 Jan 2024
Thank you so much for your review Rod

10/10 Excellent

Isamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Frontdesk Victoria City Hotel on 13 Jan 2024
Hi Isamar thank you so much for your review ,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay in the center of town. I stayed overnight before I got on a cruise, so I didn't need to be by the beach.
Stayed 1 night in Dec 2023
Response from Frontdesk Victoria City Hotel on 13 Jan 2024
Thank you so much David for your review

6/10 Okay

Pamella

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Coffee station was not maintained. Bed linen was not changed, saw hair on the sheet first day. Room and bathroom were clean. No breakfast provided. Very noisy, maintenance work starting as early as 7am.
Stayed 8 nights in Dec 2023
Response from Jose Rivas I Supervisor on 13 Jan 2024
Hi Pamella , We apologize for all the inconvenience, Thank you so much for your review

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frontdesk Victoria City Hotel on 5 Feb 2024
Hi Charlene , Thank you for your review

10/10 Excellent

bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Victoria Team on 17 Dec 2023
Thank you so much Bradley

10/10 Excellent

Katia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Frontdesk Victoria City Hotel on 13 Jan 2024
Thank you so much Katia for your review

4/10 Poor

Jean-Francis

Stayed 1 night in Dec 2023
Response from Victoria Team on 17 Dec 2023
Thank you Mr Jean-Francis

10/10 Excellent

Jafet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
José the Host is an excelent person! He guided me about what to do during my days in Aruba, and every question I made was answered in a proper way.
Stayed 1 night in Dec 2023
Response from Jose Rivas I Supervisor on 17 Dec 2023
Hi Mr Jafet its a honor for me the serve , hope see you again kind regards

8/10 Good

Miriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Frontdesk Victoria City Hotel on 28 Nov 2023
Thank you so much Miriela for your review

10/10 Excellent

KATHLEEN S

Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe and central
Stayed 3 nights in Nov 2023
Response from Frontdesk Victoria City Hotel on 28 Nov 2023
Thank you so much Kathleen , hope see you again

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Frontdesk Victoria City Hotel on 28 Nov 2023
Hi Robert Thank you

6/10 Okay

Lance, dorchester

Liked: Cleanliness, staff & service
Just need some updates where you don't hear others close their door or hear others showering in other rooms.
Stayed 4 nights in Nov 2023
Response from Management Victoria City Hotel on 28 Nov 2023
Hi Lance , we appreciate your feed back so much , Thank you

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Frontdesk Victoria City Hotel on 28 Nov 2023
Thank you so much Ali

10/10 Excellent

Oleg

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Frontdesk Victoria City Hotel on 1 Nov 2023
Dear Oleg,Thank you so much.

8/10 Good

Juan

.
Stayed 2 nights in Oct 2023
Response from Frontdesk Victoria City Hotel on 25 Oct 2023
Hi Juan thank you so much for your review