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Response from Frontdesk Victoria City Hotel on 24 May 2024
We are glad to hear you had a good experience at the hotel! If you have any specific feedback or questions about your stay, feel free to share them. If you need any recommendations for future hotel stays or tips for making your next hotel experience even better, just let me know!
Having been a loyal guest at this hotel for several years. The hotel's prime location has always made my stays convenient and enjoyable. The level of service provided consistently deserves a solid 5-star rating, showcasing a commitment to excellence. I must highlight the exceptional dining experience at the hotel's restaurant - the food quality and service are truly outstanding. I highly recommend this hotel to anyone seeking a good experience.
Katia
Stayed 3 nights in Apr 2024
Response from Frontdesk Victoria City Hotel on 24 Apr 2024
Hi Katia , we appreciate your review , thank you to choose our Hotel for your stays ,
My first time to Aruba was great! the country is so clean and I feel so safe at all times .The night life in the city was great live music, vendor on the street and shopping until around 12am, Bar and restaurant was open as well. The beach was amazing and the people were kind and friendly. Victoria City Hotel was a small hotel, clean and y room was cozy. You have access to tea or coffee all day long. The staff friendly and helpful. I would go back again for a longer time
Larhona
Stayed 1 night in Apr 2024
Response from Frontdesk Victoria City Hotel on 10 Apr 2024
Hi Larhona,. Thank you so much for your nice words hope see you again
At 2:00 a.m., my sleep was interrupted by the loud noise of garbage truck in the street in the back of the hotel. It's recommended to isolate room no.112 and other rooms close to the road from noise hindrance.
Raymond
Stayed 1 night in Mar 2024
Response from Frontdesk Victoria City Hotel on 1 Apr 2024
Response from Frontdesk Victoria City Hotel on 1 Apr 2024
I'm sorry to hear about the issue you faced with the hot water in your room. We apologize for any inconvenience caused. We do have alternative rooms available with hot water to ensure your comfort during your stay. Please if you could to reach out to our front desk for immediate assistance and we would be more than happy to accommodate you in a room with hot water. Thank you
The hotel was perfect for a long weekend trip! Coffee station open 24/7, water bubbler access 24/7. Beautiful terrace. Rooms were basic but quaint and clean and has everything you could need, including a fridge. The hospitality was super and the restaurant downstairs is a wonderful option for a quick breakfast or afternoon drink! Easy walk to the square where the cruise ships dock. Quick and easy walk to Surfside Beach SO worth the bargain! Highly recommend.
Cortney
Response from Frontdesk Victoria City Hotel on 28 Mar 2024
Hi Mr/s Courtney , We are so happy that your stay with Us in Victoria City Hotel was perfect , thank you so much for your review we appreciate it ,, kind regards
cute lobby and nice coffee bar upstairs but unimpressive rooms, weird smells in room, shower barely drained, squealing sound from mini fridge when plugged in, unexplained pool of liquid on floor outside of bathroom
Brooke-Lynn
Stayed 4 nights in Mar 2024
Response from Jose Rivas Supervisor on 28 Mar 2024
Hi Ms Brooke-lynn , we apologize for any inconvenience that happend . Thank you so much for your feed back kind regards
6/10 Okay
Belkys
23 Mar 2024
Belkys
Stayed 7 nights in Mar 2024
Response from Frontdesk Victoria City Hotel on 16 Apr 2024
Muchas Gracias Sra Belkys por su reseña
10/10 Excellent
Janine
Travelled with group
22 Mar 2024
Liked: Cleanliness, staff & service
Very clean and the staff were really nice.
Janine
Stayed 1 night in Mar 2024
Response from Frontdesk Victoria City Hotel on 23 Mar 2024
Staff was friendly and helpful. No hot water in bathrooms, but that is their normal. Upstairs rooms have hot water. Nice outdoor balcony with sitting area. Great restaurant for breakfast is connected.
Sue
Stayed 2 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 24 Feb 2024
Water wasn’t very hot in the shower. But other than that. It did everything we needed it to do. Staff was super friendly, rooms were updated and clean. Can’t ask for much more! Walking distance to renaissance market. Very convenient!
Steven William
Stayed 2 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 24 Feb 2024
Though small and away from the popular areas of Aruba, it was a nice "base" to adventure from. Lots of food within walking distance, and easy to get around. Not the fanciest place, but clean and staffed with friendly people. Would definitely stay here again!
James
Stayed 5 nights in Feb 2024
Response from Frontdesk Victoria City Hotel on 19 Feb 2024
Hi James , We appreciate your review , thank you so much kind regards
Very nice staff check in very early and late check out .Very good breakfast for 12$ room very nice set up.
Robert
Stayed 1 night in Feb 2024
Response from Frontdesk Victoria City Hotel on 15 Feb 2024
Hi Robert Thank you for your feedback
6/10 Okay
subramaniam
15 Feb 2024
Disliked: Staff & service, room comfort
5 Nights stay
Room was very tiny. Could not go to the washroom without hitting the bed corners. Supply of toiletries is not enough-needed to ask every time. Jose in the front desk was very helpful. Location is good, but the price is little too much.
subramaniam
Stayed 4 nights in Feb 2024
Response from Jose Rivas Supervisor on 15 Feb 2024
Hi Mr Subramaniam, Thank you so much for your feedback
Response from Frontdesk Victoria City Hotel on 10 Feb 2024
Thank you Hyrick
6/10 Okay
PATRICIA
Travelled with partner, Travelled with group
4 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
Bed was like sleeping on a graham cracker. Cleaning staff knocking on door at 9 am for us to leave room
PATRICIA
Stayed 1 night in Jan 2024
Response from Frontdesk Victoria City Hotel on 6 Feb 2024
Hola Srta Patricia, Lamentamos muchos lo sucedido , normalmente nuestro equipo de limpieza hace la primera ronda para de limpieza a las 10am , saludos cordiales
Coffee station was not maintained. Bed linen was not changed, saw hair on the sheet first day. Room and bathroom were clean. No breakfast provided. Very noisy, maintenance work starting as early as 7am.
Pamella
Stayed 8 nights in Dec 2023
Response from Jose Rivas I Supervisor on 13 Jan 2024
Hi Pamella , We apologize for all the inconvenience, Thank you so much for your review