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"The hotel is run down and desk staff was not clear on protocol when changing reservations. Various items in room did not work and although maintenance was notified no one came to fix and there was no follow up to confirm if it was taken care of. "

"Upon arrival parking was a mess due to a small unloading area and valet parking. When checking in the staff didn’t address the parking (valet or self park). You needed a QR code to open the gate and park. I had purchased the breakfast plan and breakfast was terrible. Cooked and left under a heating lamp. Although, staff was great. Upon booking through Hotels.com there was no mention that the pool was closed for repair. It’s Florida and you want a pool. Wine selection was ok, but they charged $21.00 for an average glass of wine. There was a nice walking trail close and the hotel was clean. More attention to guests upon checking into the hotel. "

"Loved it there. Everything I needed on premises. "

"Front desk person was very rude and dismissive and would not allow me to speak when i was trying to explain my situation as i had some workers show up to stay at the hotel. They refused to work with me on changing the name on the reservation and told me i could not get a refund. Horrible customer service and overall experience."

"Absolutely stunning hotel!! The room was spacious and beautifully decorated! The bed was super comfortable. You can’t be the location!walking distance to everything! The pool was warm the hot tub was a welcome surprise as we didn’t know the hotel had one! We will recommend to everyone we know!!! 10/10 stay "

"Great hotel with great location and amenities"

"It was nice"

"Although the room assigned was not finished be cleaned the desk staff resolved the issue right away and the amenities served us well! "

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