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"Great place to stay, easy 15 minute walk from the train"

"Located at the hilltop, the ryokan gave us serenity and calmness. I particularly loved the big terrace on the 1/F where we could see the city lights. Staff, Manager in particular, were extremely helpful. Dinner and breakfast were nice. "

"こちらの問い合わせにも丁寧に対応していただきました。 特にトラブルなども無く、一泊だけでしたが満足できる内容でした。 次回もまた利用します。"

"Professional Service and unique place to be"

"予約時の部屋写真と部屋が違った。 タバコの臭いが、した。 これ以外は問題なし、清潔な部屋でした。"

"とても快適でした"

"good compact hotel"

"New hotel but very crowded. The breakfast is great. Sauna is a bit small. Overall 9/10 good price option if you want to go to kumamoto tmr"

"Staff warm and welcoming, rooms extremely clean"

"Nice hotel "

"Unique experience. Comfortable stay. "

"It was very nice to stay in an old, traditional Japanese house, renovated with a lot of taste. The dinner and breakfast were delicious and everyone was very kind and welcoming. Thank you for the very nice stay 😊"

"It was comfortable."

"Good"

"Very clean"

"Canal rides are 2 minutes walking distance! So convenient!"

"Room is clean. Very good location"

"Location close to train station. Friendly staff. Parking plenty, but the lots are spread around different areas surrounding the hotel. Will choose same hotel next time."

"We enjoyed our stay at the Empire Grand Hotel. The staff were wonderful and helpful, the entire hotel was immaculate. There isn’t a lot in the immediate area. We took a cab to the train, inexpensive, to get around. I highly recommend this hotel!!!"

"Best location set between the riverfront and the famous local park! The staff are all very well mannered and patient."