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Reviews of Panorama Aqualux

3.5 out of 5
Panorama Aqualux
Kamenjar 5, 41, Novi Sad, Vojvodina

Reviews

8.4

Very good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 8 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

tolcea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Panorama Aqualux on 14 Jun 2022
Thank you for the nice grade. It was a pleasure having you. We hope to see you again soon.

4/10 Poor

Ankita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Staff was nice. Cons: There are many. We booked it for 3 nights but we’ve not got the same room what was shown in pics while booking. It was FALSE ADVERTISING. The room was in the attic and had very low ceiling and it was tough to live there with a toddler. We requested to cancel the last night but it was refused by the owner. There were lot of bugs and spiders in the room. AC wasn’t working properly and making a lot of noise. They asked for special requests like veg food etc but sadly no veg options in breakfast. I wonder why do they even ask if they don’t act on such requests. Overall it was REALLY DISAPPOINTING and not worth the money at all.
Stayed 3 nights in May 2022
Response from Panorama Aqualux on 14 Jun 2022
Dear, thank you for you critiques. They help us do better. We have given you the option to cancell the last night with the option to give you half of the money back and you have decied to stay. The room in question is also the garden view room and we have it shown among the pictures of the room. We have a choice of cheeses, salads and grilled vegetables for the breakfast. At the check in we alwas tell our guests to tell us if they have some special requests regarding the food. You haven't told us anything about it.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel, with lovely views of the river
Overall, our stay at Panorama Aqualux was very good. It's a little out of Novi Sad, but the taxis are cheap (even if they don't really know where they are going, they are friendly). The view of the river was lovely - and all the staff were very friendly. A little annoying to be woken up by loud guests, who were allowed to continue being loud for over an hour at 3am, but the staff were very apologetic and you can't really blame the hotel for it starting. The hot tub is lovely - although doesn't get 'hot' - but it's a fantastic view. The room and bathroom is spacious - but the carpet is very old. Little done to promote ecotourism, with single use plastic cups common and disposable toiletries made from chemicals, despite being on the side of a waterway and therefore intrinsically connected to nature. I'd recommend owing to the staff and the size of the rooms - but it does need a little love and attention with the carpet and decor. Some recommendations on restaurants and bars would be nice, too.
Stayed 2 nights in Jul 2021
Response from Panorama Aqualux on 29 Aug 2021
Dear Joseph, Thank you for your review. Your input helps us get better. We are glad to hear that your stay with us was nice and you've had a good time.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
Hotel was overbooked and didn’t cancel our booking. It was Exit festival weekend and we got real troubles to find new place.
Stayed 2 nights in Jul 2021
Response from Panorama Aqualux on 21 Jul 2021
Dear, Thank you for you review. We are terribly sorry for the inconvenience regarding your stay with us. We have sent you the message on Expedia to ask you to cancel your reservation. We are unable to cancel the reservation without your consent. After that, we have found the apartment in the city for you, for even the lover price than your rooms were in our hotel. You've refused and asked us to find you a hotel with the swimming pool. We have found you the hotel, after which you've left for the city. We have come to understand that the hotel was suitable. Best wishes,

10/10 Excellent

Luka, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and excellent service. Great location and privacy.
Stayed 1 night in Oct 2019
Response from Panorama Aqualux on 5 Oct 2019
Dear Mr. Luka, thank you so much for these kind word and such a great score. We are happy to read that you stay with us was good. We hope to see you again. Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Panorama Aqualux on 31 Jul 2019
Dear, thank you for this nice grade. We are happy to see that you've had such a nice time with us. Best wishes, Panorama Aqualux team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Jovan on 13 Jul 2019
Dear, thank you for the nice score you gave us. It was a pleasure having you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity and peace at this Danube River side location.
Stayed 1 night in Dec 2018
Response from Jovan on 2 Jan 2019
Dear, thank you so much on kind words. It was our pleasure to have you as our guests.

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Jovan on 20 Dec 2018
Dear, thank you for the review. We appreciate it. Kind regards.

10/10 Excellent

Gunnar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell med utsikt över Donau . Kommer gärna tillbaka
Stayed 4 nights in Oct 2023
Response from Panorama Aqualux on 3 Nov 2023
Dear Gunnar,thank you for the nice words and such a high grade. We are happy that you've enjoyed your stay with us and we certainly hope to see you again.

10/10 Excellent

Emil

Stayed 4 nights in Oct 2023
Response from Panorama Aqualux on 3 Nov 2023
Dear, thank you so much for this wonderfull score. We are happy that your stay with us was nice.

10/10 Excellent

Safak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place peaceful
Clean, friendly, comfortable and beatiful garden. Definitely nice staff!!
Stayed 1 night in Apr 2023
Response from Panorama on 3 Jun 2023
Dear, thank you for the nice words. We were happy to have you.

8/10 Good

Reik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Panorama Aqualux on 3 Mar 2020
Thank you for the kind words and such a nice score. We are happy to read that you are satisfied with the service and the facilities. Best wishes,

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ποιοτική διαμονή στο Νόβι Σαντ
Υπέροχο ξενοδοχείο μπροστά στο ποτάμι με πολύ ωραία θέα και σχετικά κοντά στο κέντρο της πόλης. Δωμάτια καθαρά και πολύ άνετα. Ο χώρος όλος του ξενοδοχείου είναι πολύ όμορφος και περιποιημένος. Φαντάζομαι τι ομορφιά είναι την άνοιξη και το καλοκαίρι! Το πρωινό με αρκετή ποικιλία. Είμαστε οικογενειακώς πολύ ευχαριστημένοι! Θα το προτιμήσουμε σίγουρα στην επόμενη επίσκεψή μας στο Νόβι Σάντ
Stayed 1 night in Dec 2019
Response from Ομάδα Panorama Aqualux. on 1 Feb 2020
Αγαπητός, Σας ευχαριστώ πολύ για αυτά τα υπέροχα λόγια. Ήταν μια χαρά να σας έχουμε στο ξενοδοχείο μας. Ελπίζουμε να σας δούμε ξανά, όταν επισκέπτεστε το Novi Sad. Τις καλύτερες ευχές μου,

8/10 Good

Slobodan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Panorama Aqualux. on 2 Sept 2019
Dear, thank you for this high grade. It was our pleasure having you. Best wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redelijke prijs kwaliteit verhouding
Het hotel is een villa aan het water en telt 10 kamers en heeft een tuin met zwembad. Verder staat er een jacuzzi en in een hoek een sauna, echter wil ik het geen sauna noemen. In het glazenhokje met veel rode lampjes kwam de temperatuur niet boven de 55 graden. Mijn kamer op de eerste verdieping was ruim en had uitzicht op de tuin en direct aangrenzende rivier. Het ontbijt is basic, misschien mede omdat er weinig gasten waren. Een restaurant ligt op 100 meter afstand, je kunt er goed eten en biedt veel vis gerechten. Het centrum van Novi Sad is te ver om te lopen.
Stayed 1 night in Nov 2018
Response from Jovan on 12 Nov 2018
Dear, Thank you for staying with us. It was our pleasure to have you as our guest. We hope have a chance to be your hosts again. We are sorry to hear about the sauna experience. Thank you for telling us about it. We will have it fixes as soon as possible. Best wishes, Panorama Aqualux team

8/10 Good

Edit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Jovan on 1 Nov 2018
Dear Edit, thank you so much for your rating. It was our pleasure to have you as our guest. We hope to see you again. Best wishes, Panorama Aqualux.