Top Hotels Near Novant Health Matthews Medical Center in Charlotte from NZ$110

"Staff"

"I’ll start by saying the staff was absolutely phenomenal. In particular Tabitha, who was extremely helpful and did her best to manage our concerns. The breakfast had a good spread (breads, muffins, yogurts, pancakes, waffle maker, sausage, bacon, eggs, potatoes, juices, etc) and well stocked throughout the morning. And the price was absolutely right. But that low price came at a hefty cost of overall hotel condition. It is in desperate need of a major overhaul. Not just the drab browns and old carpet, but the condition of the furniture, the stairs, the ice maker, the overall property itself. It’s just old and it shows. But the worst factor was the smell. Our first room smelled really musty/wet and we considered complaining, but then we found that the refrigerator didn’t work. We need that for toddler’s milk. So we asked to switch which the staff helped accommodate. But the second room smelled even worst (I’d say smelly feet) and based on the smell down the hallway every room was going to smell the same. So we opted to keep the first room, worked with the staff to get the fridge operating (again, thank you, Tabitha, for all your help!) and literally bought a can of febreeze and bombed the room. It helped, even if a placebo effect. Overall I wished I had spent a little more. If you’re passing through and need a place to crash and want a good breakfast, it’ll pass. If it’s part of a vacation, look elsewhere. "

"When we came in to check in there was an odd smell in the lobby. It was clean looking, but it needs a fresh smell when you first walk in. The room also had a stale smell. The room was ok and we felt safe at the facility."

"Didn't have the room that was reserved, tild us since we booked through hotels.com that there's nothing they will do."

"yes"

"Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast. "

"My stay at this establishment was a very pleasant as always. The rooms are very clean. The parking premises are quiet, brightly lit and safe. I really enjoy staying here."

"Everything was great! Would stay there again in a heartbeat!"

"The place was a mess. The room was dirty. My keycard would randomly stop working which was apparently normal. The hot water took 10 mins of run time to warm up to room temperature. The phone in my room to call the front desk wasn’t working. The sign in front of the hotel said no smoking by the entrances yet the staff members would smoke right by the door. Terrible experience "