Dear John,Thank you for your nice feedback. We hope we helped you during this dificult time.We hope to welcome you again when the situation will be back to normal.Best Regards,

Dear Marianne,Thank you for taking the time to provide your feedback after your stay.We are happy to read that you enjoyed our location.Do not hesitate to think about us if you need to stay again in NouméaBest Regards,

Dear Nikita,Thank you for taking the time to provide your feedback after your stay.We are very happy that you enjoyed your time with us.We hope to welcome you again soon in Ramada Nouméa Hotel & Suites.Best Regards,

Dear Cecilia,Thank you for taking the time to provide your feedback after your stay.We are glad to see that you have a positiv opinion about it.We are looking forward to welcome you again soon.Best Regards,

Dear Mike,Thank you for taking the time to leave a feedback after your stay.We are happy to see that you enjoyed it.We are looking forward to welcoming you again soon in our hotel.Best Regards,

Dear Alison,Thank you for providing your feedback after your stay.We are sorry that your stay made you feel that way. Most of our guests ennoy the quality of our beds however, maybe it was too soft for you.Concerning the stain on the towels, we forwarded this review to our housekeeping manager to make sure this does not happen again.Best Regards,

Dear Hong,thank you for taking the time to provide your feedback after your stay.We are sorry to read that you did not enjoy your stay to the fullest.We plan to have some refurbishments in the next months.We hope to welcome you again soon to change your mind.Best Regards,

Dear Michele,Thank you for taking the time to provide your feedback after your stay.We are happy that you enjoyed our service and our location.Regarding the cleaning, we sent you a message through Expedia's website when you booked to inform you about our cleaning policy that one cleaning is done per week. However as you mentioned it, we are here 24/7 to provide any items that you may need.Also, regarding the shuttle. You asked us to book it for you and at the airport, you choose to take a taxi instead. It is considered as a no show so it has to be paid.We are very sorry about the power cut on your last day. This issue was not only in the hotel but in the entire city. We were sad for our guests to not be able to fix it ourselves and wait for the country company to fix it.We hope to welcome you again soon in our hotel.Best Regards,

Dear Belinda,Thank you for taking the time to provide your feedback.We are sorry that some technical issues made your stay less comfortable than it should have been. We are happy that you enjoyed our service and we hope we made your experience in Noumea the best possible.Best Regards,

Dear Remai,Thank you for providing your opinion after your stay.We are very happy to see that you enjoyed your time with is.We are looking forward to welcoming you again soon.Best Regards,

Dear Bruce,Thank you for taking the time to provide your feedback. We are happy to read that you enjoyed your stay with us.We are looking forward to welcoming you again soon.Best Regards,

Dear Steven,Thank you for taking the time to provide your feedback after your departure.We are happy to read that you enjoyed your stay in our hotel.We are looking forward to welcoming you again soon in Ramada Hotel & Suites Nouméa.Best Regards,

Dear Juliette,Thank you for taking the time to provide your feedback.We are happy to see that you enjoyed your stay.We hope to welcome you again soon in Ramada & Suite Nouméa.Best Regards,

Dear Greg,Thank you for taking the time to provide your feedback.We are sorry that you faced many technical issues during your stay. We already forwarded your review to our maintenance team to take actions so that it does not happen again.We hope to welcome you again to possibly change your mind about our hotel.Best Regards,

Dear Malik,thank you for taking the time to provide your feedback.We are happy to read that you enjoyed your stay with us.We are looking forward to welcoming you again soon.Best Regards,

Dear Adam,thank you for taking the time to provide your feedback.However, from our record, you only stayed 1 night in our hotel on January 2nd. On this period there was no private event at the bar and all guests had access to it during the opening time. Also no credit are provided in our hotel.You probably mistaken our hotel with another one in Nouméa.Best Regards,

Dear Sara,Thank you very much for taking the time to provide your feedback after your stay. We are looking forward to welcoming you again soon.Best Regards,

Dear Adam,Thank you very much for your feedback.We are happy to see that you enjoyed your stay and enjoyed our service.We are looking forward to welcoming you again soon in Ramada Nouméa Hotel & Suites.Best Regards,

Bonjour Madame Fayolle,Nous vous remercions d'avoir pris le temps de laisser votre avis sur votre dernier séjour.Nous sommes ravis de constater que vous avez globalement apprécié votre séjour.Concernant le canapé lit, nous sommes navrés de cet incident. Sachez que nous avons d'ores et déjà transmis l'information à notre équipe de maintenance afin de faire les réparations nécessaires et que cela ne se reproduise plus.Nous avons hâte de vous recevoir de nous au Ramada Hotel & Suites Nouméa.Cordialement,

Bonjour Patricia,Nous vous remercions d'avoir pris le temps de laisser votre retour sur votre dernier séjour.Nous sommes ravis de constater que celui ci est globalement positif.Nous espérons vous recevoir de nouveau très vite au Ramada Noumea Hotel & Suites.Cordialement,

Dear Karen,Thank you very much for taking the time to provide your feedback.We are more than happy to see that you enjoyed your stay with us.We hope to welcome you again very soon in Ramada Hotel & Suites Noumea.Best Regards,

Dear Kiwako,Thank you very much for taking the time to provide your feedback about your stay.We are more than happy to read that you enjoyed your stay with us.We hope to welcome you again very soon in Ramada Hotel & Suites Nouméa.Best Regards,

Dear Guest,Thank you vry much for taking the time to give your feedback after your stay.We are happy to see that you enjoyed your stay with us.We hope to welcome you again very soon in Ramada Hotel & Suite Noumea.Best Regards,

Dear Dominic,Thank you for taking the time to provide your feedback.We hope to welcome you again soon.Best Regards,

Dear Steven,Thank you for taking the time to provide your feedback about your stay.We are more than happy to read that you enjoyed your stay with us ! We forwarded your feedback to our team to let them know about your review.We cannot wait to welcome you again soon in our hotel.Best Regards,

Bonjour,Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis suite à votre séjour.Nous sommes ravis de constater que vous avez apprécié celui-ci.Nous espérons vous recevoir de nouveau très prochainement au Ramada Hôtel & Suites Nouméa.Cordialement,

Dear, We thank you for taking the time to provide your feedback. You received a message before your stay to indicate you that room cleaning is done once a week when you stay 7nights and more or that you don't have the cleaning room when you stay less than 7 nights as we offer apartments and not hotel rooms. We started a refurbishment program of our appartments for the walls, floors and furnitures. To finish, we have forwarded your review to our manager concerned to take actions regarding your feedback.Best Regards,

Dear Bradley,We thank you for taking the time to provide your feedback.You received a message before your stay to indicate you that room cleaning is done once a week as we offer apartments and not hotel rooms. We started a refurbishment program of our appartments for the walls, floors and furnitures. To finish, we have forwarded your review to our housekeeping manager to take actions regarding your feedback.Best Regards,

Dear Marjolaine,Thank you for taking the time to give your feedback after your stay.We are sorry that our refill system did not match your needs, we usually refill the rooms with more hygiene products to meet our guests' needs.We hope that apart from that you enjoyed your stay with us.Best Regards,

Dear Guest,thank you very much for taking the time to provide your feedback.We have forwarded your comment to all our staff to let everybody knows that you enjoyed your stay and our service. We will also use it to improve ourself on the mentioned points.We hope to welcome you again very soon with your family.Best Regards,

Dear Linda,Thank you very much for taking the time to provide your feddback after your stay.We are happy to read that you enjoyed your stay with us. Our restaurant is a steak house so the menu is limited however as you said the dishes meet the expectations.We hope you had the time to try the menu of the Sports Bar with many other dishes on it.We hope to welcome you again soon.Best Regards,

Dear Annthasia,We thank you very much for taking the time to provide your feedback after your stay.We hope to welcome you again soon in Ramada Nouméa.Best Regards,

Dear Carl,Thank you very much for taking the time to provide your feedback.We have forwarded your comment to our maintenance manager to work on the drain so that it never happens again.We are glad to know that you enjoyed your stay and we hope to welcome you again soon.Best Regards,

Dear Christopher,We are sorry to read that learn that you did not enjoy your stay. We wish we could know what point disapointed you to improve it.We hope the welcome you again to change your mind.Best Regards,

Dear Usha,Thank you for taking the time to provide your feedback after your stay.We hope to welcome you again soon.Best Regards,

Dear Stewart,Thank you for taking the time to provide us your feedback.We hope to welcome you again very soon.Best Regards,

Dear Lisa,thank you very much for your feedback.We are happy to know that you and your family had a great time.We are sorry that we could not allocate you closer as there is just one category of each room per floor.We are looking forward to welcoming you again soon.Best Regards,

Dear Sally,Thank you very much for your very kind feedback.We do our best to make our guests feel at home and we are very happy to know that you enjoyed your stay.We are looking forward to welcoming you again very soon.Warm regards,

Dear Jenna,Thank you for taking the time to provide your feedback.We hope to welcome you again soon in our hotel.Best Regards,

Dear Amanda,Thank you for provinding us your feedback. We hope you enjoyed this family time.We are looking forward to welcoming you again soon.Best Regards,

Dear Jeff,Thank you for taking the time to leave your feedback.However, we do not understand it. We do not see the benefit for the management to return your pool towels every day. In fact, it gives you the opportunity to have fresh pool towels anytime you need during the day and not having it wet and dirty in your room.Also, concerning your Wyndham number, our receptionist sent an email to the manager straight after your check out and your points will be added on your account within few days. We never received any email from you and we are always willing to take notes and help our guests in any possible way.Best Regards,

Dear Jonatan,We are sorry to read your negative feedback regarding your stay. However, we would like to clarify some points. We did not lie about anything. When you arrived you asked for a room in an higher floor (which you did not request on your booking) and we could not move you because we did not have anymore availability that is all. We are happy that you enjoyed your stay in Nouméa thanks to our colleagues.Best Regards,

Dear Grace,Thank you very much for your feedback.We are sorry that our front desk team did not show you the best they can. We continuously hire new team members and training period to give everyone a chance. We will use your feedback to improve every training. Regarding the cleaning, you were informed of this before your arrival. As every apartment is independant, our system is a little bit diferent than usual hotels.We hope to welcome you again soon.

Dear Robin,Thank you very much for your feedback.We are happy to read that you enjoyed your stay with us. Concerning the pool and cleaning, we forwarded your feedback to each concerned service to improve those points.We hope to welcome you again very soon.

Dear Anna,Thank you very much for providing us your feedback.We are very happy that you and your family enjoyed your stay with us. We hope to see you again very soon in our hotel.Best Regards,

Dear Tulha,Thank you for taking the time to provide your feedback. We are sorry that our hotel did not suit you.We have transfered your comment to our maintenance and housekeeping management to understand what have happened and make sure it does not happen again. For information, our pool is open every day from 7am to 7pm. The reason we close it at 7pm is because it is night time.Once again we apologize that you had to witness the fight at the bar. We, unfortunately, cannot control the behaviour of our guests. The police came immediately to handle the responsible person and this person is, of course, no longer accepted in our hotel. Best Regards,Front Desk

Dear Nicky,Thank you for providing us your feedback.We are sorry that you felt this way after the night 3. However, we would like to clarify some points. The large crowd was 4 persons and when you complained we went up to meet them and ask about the situation. They immediately apologized for scaring you and calmed down straight away. We have no reason to "throw" people out of the hotel for this and obviously there is no need to call the police on this kind of situation.When you asked to change your room, we informed you that the only availability was on the 5th floor and you agreed. Once you made your choice, we had no reason to keep the previous room on hold for you. Our colleague explained to you that our 2 bedroom apartments were fully booked the following nights and until today you do not seem to believe it even if we had absolutely no reason to lie to you. We are sorry that you felt poorly treated however, the situation was well handled and we provided you a room in which you felt safe which was your first concerned.Best Regards,Front Desk

Dear Dominic,We are sorry that our hotel did not suit you.If you have the time to provide us much more explanation that would help us to improve our service.Best Regards,Front Desk