16 Pilcher Gate, The Lace Market, Nottingham, England
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
A very pleasing alternative to a hotel room. My apartment was clean and tidy and perfectly situated for my visit. Lots of rowdy venues nearby but the apartment was just far enough away to stop this from being intrusive.
One minor observation. I was surprised to find a socket for a round pin plug but no USB port.
Kevin
Stayed 1 night in May 2024
10/10 Excellent
chris
Business traveller
13 Feb 2024
Liked: Cleanliness, room comfort
Nice spacious apartment for the price, good for business trips.
chris
Stayed 2 nights in Feb 2024
10/10 Excellent
saleel
Business traveller
14 Dec 2023
saleel
Stayed 2 nights in Dec 2023
6/10 Okay
Verified traveller
Travelled with family
12 Dec 2023
Liked: Room comfort
Location was perfect and good sized room. The bathroom was a let down with a cracked sink and shower was a bit old and grubby. Would call it a cheap and cheerful place to stay
No complaints for the price. Room was spacious and heating hot water working without any problems was bonus during recent cold weather!
Agree with some reviewers that rooms do look tired and some maintenance required as toilet was leaking/dripping, which must be wasting and costing them.
Property exceeded expectations. Incredibly spacious. Clean. Easy to check in. Good communication with the host.
Chiraag
Stayed 1 night in Oct 2023
Response from Andy on 22 Nov 2023
Hi Chiraag, thank you for staying with us recently and for your positive feedback.We hope to see you again soonStay wellKind regardsAndy
10/10 Excellent
Chris
2 Oct 2023
Chris
Stayed 1 night in Sep 2023
Response from Andy on 22 Nov 2023
Hi Chris, thank you for staying with us recently and for your positive feedback.We hope to see you again soonStay wellKind regardsAndy
10/10 Excellent
Jo
Business traveller
14 Sept 2023
Liked: Cleanliness
Functional, adequate, central. Quite noisy at night from outside. probably depends where in the building you are. No one to speak to about room issues (e.g. leaky shower, dodgy lamp). Had everything needed but a bit tired. Comfortable bed. Keyless entry system is good. Good value for location.
Jo
Stayed 1 night in Sep 2023
4/10 Poor
Alfonso
Travelled with family
30 Aug 2023
Disliked: Cleanliness, room comfort
3 star property - dated furnishings, dirty carpets, windows that don’t close , noise from street was unbearable!
Ok for a stag party maybe but not for a family wanting a clean room and peaceful night sleep.
Alfonso
Stayed 1 night in Aug 2023
Response from Sharon Parker on 30 Aug 2023
Dear Alfonso I am sorry to read your review and to hear you didn't enjoy your stay , can I ask which apartment you booked so I can investigate your comments regarding the dirty carpets. We are a city centre location and unfortunately we cannot control the outside noise. We have received 4 other reviews today which have given us 10/10 and commented on how clean the accommodation was . We appreciate your review and once you confirm which apartment you stayed in we can look at what actions we can take to improve the accommodation.I do think your scoring is rather harsh , as you said maybe for a quiet family trip , a city break is not suitable and something more rural would of been more relaxing for you. RegardsSharon
Thank you for your positive feedback Jayne, glad you enjoyed your stay with us
6/10 Okay
Gary
Travelled with partner
30 May 2023
Liked: Cleanliness
Overall ok
Gary
Stayed 2 nights in May 2023
Response from Andy on 5 Jun 2023
Dear Gary, thank you for your feedback, which in this case did not meet uo to our normally high standards. Our Sharon spoke with you in regards to your review score and we now understand why you marked us the way you did.We always strive to deliver first class accommodation and we believe our house keeping team continue to provide the best level of service they can.If you're coming back to Notingham, we hope to see you again.Thank you for staying with us.Kind regardsThe LMA Team
10/10 Excellent
Georgina
30 Apr 2023
Georgina
Stayed 1 night in Apr 2023
Response from Andy on 5 May 2023
Hi Georgina, thank you for staying with us and for your very kind review. We're glad you liked our place and hope to see you again soonKind regardsThe Whole Team
8/10 Good
Heather
Travelled with group
24 Apr 2023
Liked: Cleanliness, room comfort
Heather
Stayed 1 night in Apr 2023
Response from Andy on 27 Apr 2023
Hi Heather, thank you for staying and for your feedback. We hope to see you again soonKind regardsAndy
10/10 Excellent
Elizabeth
16 Apr 2023
Elizabeth
Stayed 2 nights in Apr 2023
Response from Andy on 18 Apr 2023
Hi Elizabeth, thank you for staying with us and for such a good review.The team work hard and like to think they do a good job. When they recieve a score like yours, they appreciate it very much.Thank you once againStay well, kind regardsThe LMA Team
10/10 Excellent
Valeen
15 Feb 2023
Valeen
Stayed 1 night in Feb 2023
Response from Andy on 23 Feb 2023
Thank you for your review and score,we are pleased you liked the apartment and amenities and we hope to see you again soonStay well :-)
10/10 Excellent
Anna
29 Jan 2023
Anna
Stayed 1 night in Jan 2023
Response from Andy on 1 Feb 2023
Hi Anna, thank you for staying with us and for your scoring. The house keeping team always do their best and are really pleased when guests appreciate what they do.Thank youWe hope to see you againStay well, Andy and the Team
10/10 Excellent
Michael
22 Dec 2022
Michael
8/10 Good
Lee
19 Dec 2022
Liked: Cleanliness, room comfort
Would Stay Again
As expected.
Lee
Stayed 1 night in Dec 2022
Response from Andy on 10 Jan 2023
Hi Lee, thank you for staying with us recently, we hope to see you again
8/10 Good
Sophia
13 Dec 2022
Sophia
Stayed 1 night in Dec 2022
Response from Andy on 18 Dec 2022
Hi Sophie, thank you for your review, we are very pleased that you liked what we do. We still hav rooom for improvement
Fantastic Italian Dolce just around the corner. Tesco express within 2 minutes walk. Nottingham Xmas Market within 6 minutes walk. Wetherspoons also within 5-6 mins walk which over looks the Xmas Market fab Place we will be back next year!!
Jodie
Stayed 2 nights in Dec 2022
Response from Andy on 18 Dec 2022
Hi Jodie, thank you for staying with us and your review. We are very pleased you like what we do and where we are located.We look forward to welcoming you back next year
10/10 Excellent
Verified traveller
5 Dec 2022
Liked: Cleanliness
A great, spacious apartment.
This apartment is in a fantastic location and has everything you need for a short break.
Studio 7 was very spacious with a small sofa area and kitchen area.
The kingsize bed was made up of two single beds at a mismatched height though and made for an uncomfortable night’s sleep. The location and size of the apartment made up for it though.
Verified traveller
Stayed 1 night in Dec 2022
Response from Andy on 18 Dec 2022
THank you for taking the time to feedback, apologies for the bed, we will check in to that.We are very pleased you liked the apartment
10/10 Excellent
Mark
25 Oct 2022
Mark
Stayed 2 nights in Oct 2022
Response from Andy on 18 Dec 2022
Thank you for your review, we're glad you like what we do
10/10 Excellent
Lesley
Travelled with family
16 Oct 2022
Liked: Cleanliness, room comfort
Girls weekend
Apartment was clean , kitchen well equipped, bedrooms spacious, beds comfortable .
Central for shopping, pubs ,food , entertainment, theatre etc. Would highly recommend.
Parking instructions not provided until we contacted on day of arrival even though we had paid for parking months in advance.
Dana
Stayed 1 night in Aug 2022
8/10 Good
T
1 Sept 2022
Liked: Cleanliness, room comfort
Staff are very helpful the apartment was really big lots of space clean and tidy too will be back again soon
T
Stayed 1 night in Aug 2022
8/10 Good
Joe
Travelled with group
29 Aug 2022
Liked: Cleanliness, room comfort
Joe
Stayed 2 nights in Aug 2022
10/10 Excellent
Catherine
Travelled with family
12 Jun 2022
Liked: Cleanliness, room comfort
Studio 7
Excellent studio apartment in a fantastic location. Room was generally clean, although some furniture was worn and the mattress protector wasn't stain free.
Catherine
Stayed 1 night in Jun 2022
Response from Andy on 13 Jul 2022
Thank you for staying with us Catherine and for your feedback and review
Thank you for staying Cheryll, we're glad you liked the location
10/10 Excellent
ESSAM
Travelled with family
13 May 2022
Liked: Cleanliness, room comfort
Excellent location
ESSAM
Stayed 2 nights in May 2022
Response from Andy on 8 Jun 2022
Thank you for staying Essam, glad you liked the location
10/10 Excellent
Nazia
Business traveller
1 May 2022
Liked: Cleanliness, room comfort
Convenient/ perfect location.
It was good! Nice staff. They had a fridge microwave everything was okay. But the hot water took time to heat up 😂
Nazia
Stayed 4 nights in Apr 2022
Response from Andy on 8 Jun 2022
Hi Nazia, glad you enjoyed your stay overall and hope to see you again
10/10 Excellent
Wendy
Travelled with family
22 Jan 2022
Liked: Cleanliness, room comfort
Fantastic
Fantastic and lovely I want to move in carnt wait to stay again
Wendy
Stayed 2 nights in Jan 2022
Response from Andy on 15 Feb 2022
Thank you Wendy, glad you liked our place :)
10/10 Excellent
David
Travelled with family
15 Jun 2021
Liked: Cleanliness, room comfort
Great city centre stay
Good sized, well equipped and comfortable rooms. The online communication and great website more than made up for there being no reception.
David
Stayed 1 night in May 2021
2/10 Terrible
Phoebe
Business traveller
1 Mar 2021
Disliked: Cleanliness
Unclean and shared kitchen which was not made clear during booking.
Phoebe
Stayed 4 nights in Feb 2021
Response from Lace Market Apartments Team on 19 Mar 2021
Dear guest,
thank you for taking the time to leave a review. We are disappointed to feel that you have been mislead... we have since made adjustments so that it won't happen to other guests. It is a shame though, that you didn't ask us to change this during your stay as we would have been more than happy to have made arrangements to rectify the issue; something we pride ourselves on.
We are more disappointed though, that you are able to leave such a bad review of us, but us not one for you... You clearly have no respect for accommodation you stay in; leaving the place in a state, ruining bed sheets and towels with heavy stains, and smoking in a building that is clearly smoke free!
We do apologise for our mistakes, perhaps you too could apologise for yours.
We do not however, wish to host you again.
Regards, and all the best for the future,
Lace Market Apartments Team