Diamond Resorts in Northwest Orlando

"Staff was amazing, we stayed 3 nights and room was cleaned and restocked every night very nice!!! Amenities were amazing all in all a wonderful place to stay and so close to Universal!!!!"

"The service was amazing. So many things to do in the area and the hotel. Even enjoy some put put."

"Excellent Resort.Nice large pools with plenty of lounge chairs and poolside activities. Staff very helpful and pleasant."

"Clean room but sink is gurgling and dirty like water has come up. And drains slow"

"Everything was great "

"Clean room "

"We enjoyed our stay here. We had a 3 bwdroom suite for a very reasonable price. The rooms are a bit dated but everything was very clean. The staff was helpful and kind. It was also easy to get to everything. "

"My second time in this property. I love it and will definitely be back "

" My family and I stayed at The Grove Resort and Water Park to celebrate our daughter’s birthday, and we were hoping to give her a memorable experience. Upon arrival, security was very pleasant and helpful, guiding us to the front desk. Unfortunately, our check-in experience was less welcoming. We were assisted by Jo-Annie, whose demeanor toward our family felt uninviting and dismissive. When we asked whether the resort offered a veteran’s discount, she appeared frustrated and uncomfortable with our question. Additionally, when we were informed of the total cost of the room, we were unaware of the nightly parking fee. This wasn’t an issue—we simply wanted clarification—but her attitude continued to shift in a negative way during the payment process, which made us feel uncomfortable and unwanted. Once we made it to our room, the experience improved significantly. The room was exactly what one would expect—spacious, clean, welcoming, and visually appealing. The balcony view was absolutely breathtaking and truly a highlight of our stay. However, we noticed that while all surrounding balconies had chairs, ours did not. We contacted the front desk to report this. Although it wasn’t a major issue, it took nearly three days for the chairs to be delivered, which was disappointing. Overall, the resort itself is beautiful and well-suited for families. However, guest service—particularly at the front desk—and the urgency in addressing guest requests could use improvement. "