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"Fantastisk frukost, saknade dock kvarg.. men det kan ha varit jag som missade den, åt massa annat gott"

"Great breakfast and beautiful surroundings. Cleaning was an issue as the hotel states “we clean when you want us to”, which means you need to request cleaning one day in advance. In practice cleaners would be overbooked and would not always turn up. The spa and pool was completely overcrowded in the weekends as the hotel does not seem to control how many guests they let in. Beer cans were left around saunas and pools with no personnel to be seen to help. Hence, not a good environment for families with children."

"The staff were nice and the place was great. Since we were there for a vacation, it would have been nice to have a concierge service. No one there knew anything about how the northern lights industry worked. We had to figure out what to do completely by searching the internet. It was a pain. It would be easy to know all that and help guests negotiate it."

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"We stayed here as a stopover during a road trip. I called ahead to let the hotel know we would arrive very late because our luggage was delayed at the airport. Although this was noted, when we arrived at 4 AM we were told our room had been cancelled. After I explained the situation, the receptionist eventually gave us the room, but the interaction felt more like asking for a favor than checking into a confirmed booking. After delayed luggage, a 3.5-hour night drive, and no sleep, this was not a great welcome. Parking was limited, so I had to park quite far away. Getting to the room was also inconvenient, requiring an elevator down, a long walk, and then another elevator up. On the positive side, the room was clean, comfortable, and had a nice port view. The breakfast area was pleasant, and the breakfast was very good. We might stay again for a one-night road trip stop, but the arrival experience and room access could definitely be improved."

"Good central location "

"Lovely staff on reception, room was clean and spacious (Family Suite - Main Building). Our only disappointment was that the pool facilities and outdoor jacuzzi are all part of the Spa, and cost extra - nearly £25 per Adult and £12 per child. Also restricted times Children can go in the Spa. Overall lovely Hotel and stay, I just think the Hotel should make it clearer about the additional costs for the Spa."

"Central location in Ostersund with parking behind the hotel. There is also a garage under the hotel and a multi storey car park nearby. Friendly staff. Rooms are a nice size although as others have said the room decor is dark so you need to turn on multiple lights to light up the room. The winter park at the frozen lake is wonderful!"

"Great hotel in a good location "